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          Chrome Heating & Air Conditioning LLC has 1 locations, listed below.

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            Business ProfileforChrome Heating & Air Conditioning LLC

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/13/2018

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            1/9/2014
            Years in Business:
            16
            Business Started:
            1/29/2008
            Business Started Locally:
            1/29/2008
            Business Incorporated:
            1/29/2008
            Accredited Since:
            8/13/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Michael Olaleye, Owner/LLC Governing Person
            Contact Information

            Principal

            • Mr. Michael Olaleye, Owner/LLC Governing Person

            Customer Contact

            • Mr. Michael Olaleye, Owner/LLC Governing Person

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The Chrome rep stated that free quarterly maintenance for 5 years was included in the price and if the **** system was paid in full before that; the free maintenance would stop. I asked if a filter change was part of the maintenance and was told yes. I have already had one maintenance review in which a filter change was performed free. I recently scheduled a maintenance review and reminded the rep on the phone of the free filter. She said yes and I will tell the tech to make sure they have a filter. The tech not only came without a filter but came with a plumber to check shut off valves which was never requested and my recorded call will confirm. The plumber broke the pop up in my guest bathroom and billed me for the repair. I have pictures to prove a new break. My pop up is on back order from *****.... The manager has been less than apologetic but has offered to pay for the pop up but offered no apology because I wasn't there only my 31 year old daughter....insult! She also offered for the plumber to come to install it...absolutely NOT. During the install of the unit the then plumber wrapped the pipes with duck tape which eventually gave and water started overflowing under the flooring. When I declined and recalled the incident the manager said I'm just hearing about this now...still no apology! I also have pictures of that. I plan to change the flooring but not today but I let that situation go. In addition the manager does not want to honor the quarterly filter change that the tech sold as part of the deal and was provided at the first maintenance review after the tech called for assurance. She said they wouldn't make if they change the filter for free. I don't see how that becomes the answer. The manager was rude and dismissive. I want what I was told by the rep and provided during the first tech. Your assistance is greatly appreciated. Thank you in advance.
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            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB serving North Central Texas

            BBB Reports On

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