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Business Profile

Home Builders

Bayway Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this townhome in cash 1.5 yrs ago. My backyard and my neighbors backyard has been a constant problem that still has yet been resolved. They bring in more crushed granite to only continue to wash out. They use my water and hose to try to unclog the drainage issue which they need something with more power to do so. I should not have to pay for that water. My townhome is connected to my neighbor and we both have so much documentation and ongoing issues.They built a paver patio that is already coming away from the home. I cannot in good conscience recommend this company to anyone spending over 300,000 for this.

    Business Response

    Date: 09/20/2023

    Claire,

    I am surprised to receive a BBB complaint from you since ***** and I were at your property yesterday.  We worked yesterday to unclog the drain for a partial solution.  We are working towards a more comprehensive solution.

    Thank you,

    Jon ******

    Business Response

    Date: 09/27/2023

    Claire,

    We are working to resolve the issues, we believe installing new drain pipes will resolve the drainage issue.

    Thank you,

    Jon ******

    Customer Answer

    Date: 09/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
    I hope this will resolve the drainage issues. Thank you
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  



     

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