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Business Profile

Podiatrist

Trinity Foot & Ankle Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/20/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item they need to deliver is a pair of perscription custom made arch supports for my high arches and weak ankles. And I do need them! The actual arch supports themselves are hot covered by insurance, And I did have to pay in advance for the. They are paid for. The arch supports were supposed to arrive in two weeks. It has now been four and a half weeks.I have called three times since the date they were to arrive. (January 4 or 5, January 8 and January 19). Every time I call I am routed to ********. ******** is the clerical /clerk person for the doctor. She placed the order. She is supposed to be keeping track of it. She had no information. All I get are excuses and unprofessional comments. It has supposedly shipped, but she has no dates, tracking numbers, etc. She will not provide a new delivery date. I paid for them. And I want the arch supports! Attached is my detailed explanation and copies of the receipts for the payments in advance.

Trinity Foot & Ankle Specialists is NOT a BBB Accredited Business.

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