We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Audio Visual Equipment

Beats by Dr. Dre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought by beats noise cancellation headphones on 2025-01-01 & today is 2025-07-03. I bought two beats headphones when they were on sale for $216.49 a piece. Unfortunately, one pair has failed. It wont charge past 1%. Ive tried trouble shooting. I also tried to get help from the beats website but there is no phone number or easy access to customer care. These headphone are normally over $300 and should not be failing after light use after the course of 7 months. Ordered 1 of: Beats Studio Pro - Wireless Bluetooth Noise Cancelling Headphones - Personalized Spatial Audio, USB-C Lossless Audio, *************** Compatibility,

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an eleven year old grandson that worked all summer to purchase beats by Dre. After receiving them, they worked fine for about four months but now it only plays out of the left speaker. The quality of listening through one headphone is horrible. My grandson is very disappointed. I explained to him that in life all things are not what they appear to be...he learned a costly ******* Thanks Beats By Dre.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased two pairs of Beats headphones from Best Buy, and I must say, I am extremely disappointed with my experience. Despite the premium price tag, both pairs didn't last more than a year, which is unacceptable for headphones in this price range.The major issue is that the area where you adjust the headphones broke on both pairs in the same spots. After doing some research, it seems this is a common design flaw, which raises concerns about the quality and durability of the product. I expected much more from a brand like Beats, especially given their reputation and the investment I ******* a loyal customer, I believe its important for companies to stand by their products and address these design issues. I urge Beats to take responsibility and do right by their customers by offering replacements or repairs for these faulty headphones. Its frustrating to spend a significant amount of money on a product that fails to meet expectations. I hope my experience encourages others to consider the long-term reliability of these headphones before making a purchase.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Beats By Dre "Beats Flex" product using incentive points earned at work at ****** on appx. 3/27/2024. As I had discovered too late, and has been reported by a great many purchasers of this product, they will not stay in the ear no matter what measures are taken. It is not a hygiene issue, or which size tip is used. They all slip out of the ear after a few seconds.Not having tried to use the product until months after the transaction and then not being able to find a complaint resource that was not Apple-related, I was not able to address this issue within the warranty window. Fiserv's "Own it ****************** has been notified.

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my 5th set of Beats by Dre on 01/28/2024. They usually last about a year to 18 months. The left one is already crackling and is not useable in less than 6 months. There is no place I can find to contact Beats by Dre itself only AppleCare. They have a partnership with AppleCare so that when u contact one they send u to the other so u cant get a straight answer from either. I know I am supposed to have a year warranty through Beats by Dre but they tell me to contact AppleCare for the free service that is supposed to cover everything single thing that could go wrong for free. They want to charge me 89$ for a left refinished replacement bud when I could purchase a refurbished whole set for less than that. I just want what I paid for and that is free warranty that covers everything including a crackling earbud that can not be fixed by troubleshooting. They keep giving me the run around and I just want what I paid for, a working left earbud and they can have the non working one in return.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my Beats Solo Pro November 24, 2023 for myself as a christmas gift. One side of my headphones have broken and will not adjust to fix in place on my ears any longer and they are falling off my head. They have noise cancellation and will not function properly because of this. I know they give a 1 year warranty but they make it impossible to get them repaired or replaced through the warranty. I went on the site and made it to a repair screen and they say it's going to cost me $199 to repair the headphones and they don't even know what is wrong plus that is more that what I paid for them. I only listed to them at work Monday thru Friday and when I travel. This is my second pair of Beats, the first set while they did last a while, the white foam covering peeled off and they looked so ugly as they were rose gold and white. If this can't be fixed, I will never purchase a pair of Beats again and will advise my friends and family not to do so as well. These headphones cost to much to easily fall apart like this and I'd hate to know that I spent my hard earned money on a product that is spoken so highly of only for them to fall apart within a year.

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my 4th pair of beats headphones just over a year ago, I have come to accept that they tend to only last a year (my first 3 pairs lost sound in one ear around the 2 year ***** but its like they keep making them more cheap so they break after the 1 year **** where theres any sort of warranty now. Out of nowhere my newest set just stopped charging & when I brought them into the ***** service provider I was told the cost to fix would be $200-400! For headphones literally JUST over a year old. Its abhorrent to me that such an expensive item is made so cheaply with known issues & not only do they not try to fix the problems, but they almost try to force you into a new pair (because honestly, who is going to pay $400 to repair a $200 pair of headphones when the stuff fixed is only under warranty for 90 days). Theres no integrity behind this company anymore & it would seem theyre being made intentionally with significantly less & less quality.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these headphones in May of 2022 (This year.) and they stopped working after two weeks of having them. I experienced a cracking sound in both sides of the headphones.

Beats by Dr. Dre is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.