Reviews

Review Details

• Review fromBriana P

  Date: 07/27/2025

  1 star
  On April 2, 2025, I came to Brakes Plus for a complete brake replacement on my vehicle. The associate who helped me was ****. I was charged $975.24 for what I was told would be a full & proper brake service. As a young woman without extensive car knowledge, I trusted your business to act with integrity and prioritize my safety. Instead, I was taken advantage of & put at serious risk.I have since relocated to **. Roughly 2 months ago, my car began shaking violently and producing a loud, clattering noise every time I braked. Concerned for my safety, I took it to a trusted family mechanic who thoroughly inspected the brakes. What he found was absolutely appalling & infuriating:Old, low-quality, or reused brake components were installed instead of new ones.Critical parts were missing entirely from the brake *********** lubrication was applied where necessary, which led to severe wear & dangerous noise.The work was described as "incomplete, lazy, and unsafe."I have photos taken during the inspection showing the missing clips, rusted parts, & lack of lubricationunacceptable given the almost $1,000 I was charged. These images clearly demonstrate the subpar quality and negligence of the service provided.This wasnt just poor workmanship this was predatory behavior. I was overcharged, under-serviced, & targeted because of my age and gender, assuming I wouldnt question or recognize a scam. This is not only unethical, it is dangerous. You compromised my safety on the road. I had to pay again out of pocket to have the brakes replaced & done properly.I am demanding a full refund of $975.24. This is not just about moneyits about accountability. Businesses like yours do not get to profit from manipulating young, inexperienced customers while jeopardizing their lives. Please address this as soon as possible. I will also contact the Better Business Bureau, consumer protection agencies, & post online public reviews and social media platforms.