Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a car. I made an appointment to check the car I want and test drive it. The manager gave me a computation of some figures where I will pay in terms. He put with zero down payment. Then I asked about trade in my car. He said he will pay $4500 outfront for my car. So I said let me think over it then I will be back. The next day I called and asked the figures they show was not really clear if with trade in or not. Then I asked for computation, then the manager said, you have to bring your car for me to appraise it. Then I asked and said that I thought he will pay it outfront? And he told me that I havent bring my car yet. So I said, ok can you give me the computation indicating how much my APR and whos the bank that will finance it? They hes voice become so arrogant and said, well I am going to run you credit then he hang up. I get surprised with the reaction that so rude. So the next day I decided to not to go back because of the attitude. Then they start calling me again. So I reported what happened the night before and a certain lady apologized and said what they can do to gain my business with them. She said that they will give me a discount of $2000. Then I came back. They asked me for my proof of income, so bring it the next day. Then they let me wait for 2 and half hours then they told me the bank has been closed. I said, what? Then I came back the next day and they let me talk to this kid to get an insurance for the car. But they gave me a huge coverage so I told them I have my guy to get an insurance. All I know I am gonna get the car home that night because they want me to get an insurance. Then another 45mins had passed so I asked the agent what taking so long. Thrn he came back asking $5000 down payment with showing any computation. I said show me the computation, they left I thought for them to get the computation but they came back saying I am not gonna get the car and they are giving me a different car key to test drive.

  

  Business Response

  Date: 04/15/2025

  Thank you, Ms. ****** ********, for reaching out to us. **** ******, General Sales Manager at Casa Nissan, will be contacting you directly as requested. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/27/2024, my son started looking for a vehicle. His 2014 Nissan Altima was at ****************** He was told it needed a new engine. 21 and fresh in the military, he was excited to to get a car on his own. I was told that he only needed me as a co-signer and his name would be first on the paperwork. I told **** and him that I would only sign the paperwork as the co-signer, I was not responsible for a 6-year obligation as the owner of a new car. Again I was told that I would not be the first one on the loan. The documents came to me, I was indeed the borrower, and my son was the co-signer. **** and the finance manager told me that it was better because I had a better credit score. I told them no, that they needed to cancel the paperwork. By now, he has taken the car home for the weekend. I called him to tell him that he needed to return the car; I found out that he had left ***** and taken a road trip home to *******! I was livid!In the agreement, Casa Nissan was paying off the personal loan that was used to buy the 2014 Nissan. $6,100 payment was added to the cost of the vehicle. I flew to ******* 1/16/2025 to pick up my Florida tag. 12/31/2024, I inquired with **** about the tag being transferred to the new car, he said that it would be done and he had overnighted me with some paperwork. 1/17/2025 I arrived at ****. There was no tag The tag had been destroyed! I was furious as in ******* all tags must be turned in to avoid having a driver's license suspended. I called the Florida DMV while at Casa. I talked to ****** and she provided me with the *********** Federal received a check from Casa on 1/16/2025 for $6,100. It could not be accepted, new payoff was $6,250.26 **** was given permission to pay the additional $150.26, and ****** completed all of the paperwork while I was in her office. As of today, 3/1/2025, Casa Nissan has made 2 payments totaling $6,121.06 and I had to pay the remaining $153.77 to payoff the loan and stop any further incurred interest.

  

  Business Response

  Date: 03/14/2025

  Dear Ms. *************** you for bringing your concerns to our attention. We sincerely regret any confusion or frustration you experienced during the financing and payoff process. Our goal is always to provide a transparent and positive experience for our customers, and we apologize if we fell short of that standard.
  We appreciate the opportunity to work with you to resolve the matter, including ensuring the outstanding balance was covered. We understand how important it is for every detail to be handled correctly, and we regret any inconvenience caused by the title and tag issue.
  If theres anything else we can do to make things right or further clarify any outstanding concerns, please dont hesitate to reach out. We value you and your son as customers and appreciate his service in the military.

  Customer Answer

  Date: 03/18/2025

  I have received contact from the service manager and I am satisfied with the successful resolution to the case. Thank you for the help and support of getting it resolved.

  ******* ***** Dixon 

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sat. Feb. 8th I went to dealership to purchase a vehicle. Salesman talked me into taking home a black Nissan Rouge. It did not have many of the features I was looking for but it was late in the day and salesman was ******* me and pushing me to take it. Three days later (Tues Feb. 11th) I returned to the dealership and requested to invoke their 7 day return policy which states that they want you to be happy with the purchase of a used vehicle and if not, within 7 days, they will either find you a vehicle you do like, or refund your money 100%. The salesman then produced a 2023 Rouge in white with the features I wanted. I agreed and on this day Tues. Feb. 11th I signed new paperwork to buy the ***********. HOWEVER.... after everything was signed, I was informed that I would be leaving in a rental, (also a new Rouge) because the white Rouge was not ready and needed to go to their service ***** I explained that on Wed. I drove out of town for work and wouldn't return until Sun. And that I'd need to keep the rental and pick up the Rouge the following Monday Feb. 17th. Everyone agreed. During the week of driving the newer Rouge and researching all the ways it had changed since 2021, on my way back to turn in the rental, the salesman was notified that I do not want the Rouge, I don't like the new 3 cylinder engine among other things, and I want to cancel the deal and find something else. He convinces me to take it and try it saying the white one will handle better than the rental etc... I tell him I will take it and TRY IT but he needs to make SURE my 7 day trial begins the day I take delivery since Tuesday would be the 7th day. He agreed. I leave in it and by Wed I let him know that I do not like it. I am then LIED TO by them and told that my finance company won't allow the exchange. I contact finance company who said no, I can return it. Then the dealership says that 7 day return is only on one vehicle, not what they advertise.I would have NEVER taken delivery. ******

  

  Business Response

  Date: 03/12/2025

  Dear Ms. *********************** you for reaching out and sharing your concerns. At Casa Nissan, customer satisfaction is our top priority, and we strive to provide the best possible experience.
  We understand that you initially purchased a vehicle that did not fully meet your expectations. In response, we honored our 7-day return policy by reversing the deal and assisting you in selecting a different vehicle with the features you desired. Additionally, while your second vehicle was being certified through our service department, we provided a loaner at no cost to you to ensure you remained mobile during the process.
  As customer satisfaction is important to us, if you are still dissatisfied our General Manager has expressed a willingness to work with you on a trade-in option to help you find a vehicle that better suits your needs. Please feel free to reach out to us directly, if you should need further assistance. 
  
  We appreciate your business and the opportunity to assist you.
  

  Thank you,

  Casa Nissan 

  Customer Answer

  Date: 03/22/2025

   I am rejecting this response because:
  
  Throughout the entire process of me purchasing a vehicle from Casa Nissan they have lied to me and been deceitful multiple times and I politely decline the offer to come into your shop and be exposed to more lies and bullying and being treated unfairly, also that you and your Associates can take more of my money! In writing your satisfaction guarantee says to buy with confidence! If you're not completely satisfied with the vehicle bring it back within 7 days and we will help you find one you love, or we will return your money to you. It is true the first vehicle I took I did not like at all. I thought it was the options like the leather seating the all-around camera that made me dislike it. After driving your loaner vehicle, a very similar version to the first vehicle I bought in return because I didn't like, I realized that my dissatisfaction was in the way the vehicle felt when I drove it the way it handled the way the motor sounded, among other things. On my drive back to ******* to return the loaner vehicle before I've ever taken delivery of the Rogue you won't take back, I told the salesman run that I did not like this newer rogue. I do not like the upgrades or modifications that have been done to it since I last drove one which was a 2021. They went and changed the four-cylinder engine to a 3 cylinder. I don't know your experience in driving this vehicle if you would be able to tell the difference or not but I could and I didn't like it. I told *** that day I don't want this vehicle I want a different one I'd like to look at the buick. So let me ask this if my satisfaction is your top priority as you stated above in your reply, when I was so clearly unhappy with the vehicle that day why would it be pushed on me? Why would I be told take it drive it it's different you're going to like it.. if you really cared about my satisfaction and I were really even the slightest of a priority let alone your top priority, wouldn't you have some concern in sending me off in a vehicle that I obviously was very hesitant to take? I can tell you that I certainly did. So much so in fact that over and over again I said to *** now I'm going to have 7 days to try this out right?, you're going to make sure that the 7 days starts from today when I leave right? He agreed to me every time so I did buy with confidence and left feeling like okay I'll give it a shot and I really did but I still didn't like it and I still don't like it! Now I can do an outline of all the different ways and times that you guys have lied to me if that's what you need and I can explain how I felt deceived when your salesman snuck into my finance contract almost $3,000 worth of charges on top of the sticker price for items that I absolutely did not and do not want! And I can detail the way I was cheated and lowballed for my trade in which I told *** I wanted back along with my down payment because I wanted to cancel this deal. And I can go into detail about your unwillingness to even act like a real car salesman and negotiate a price for a vehicle that had a sticker price of over $1,000 more than it did only a couple days before online. And I can explain how you guys were quick to lie to me and blame my finance company and try to make me think it was their fault that I couldn't return the vehicle, and even the way I was ghosted while you guys came up with another lie about the satisfaction guarantee only pertaining to the first vehicle you buy. But I really don't need to do i? Because you guys know exactly the underhanded rotten ways you've treated me and the lies you've told me to try to keep my money and make your sale. I really have lost all faith in you guys as a business and does anyone I want to deal with to buy a car from. With all my heart I believe that you are a bunch of liars and you don't care about your customers at all or whether we're satisfied or not. Because if that were truly the case you would have never let me leave in this vehicle that day when I came in saying I want to cancel the deal I don't like this vehicle. So driving down there now to trade it in with your general manager is basically code for you telling me to come on down we'll take it back but we're not going to give you what you gave us for it we're going to stick you a little bit more and that's just not the way to do customers. And you absolutely know it. And I now I'm driving around with an expired temporary tag but quite frankly I'd rather bring it back down and return it to you throw that temporary tag in the trash. I'd like my trade in back and I like my down payment back and we can part ways and forget we've ever known each other that is the solution that I want. Because I no longer have any confidence and being treated fairly or honestly in trying to find another vehicle to purchase from you guys that I might decide I like. There's too much water under that bridge. It is too hard to figure out a way to make yourself trust someone who can lie Square to your face. And I have no desire whatsoever to bring this vehicle in as though it's something I've had a long time to trade it in and once again be subject to all of your BS charges and you're unfair practices, lying to me and filling in any gaps which is whatever information you decide to pull out of your pocket is that moment. I deeply and strongly believe that if anyone in your establishment had any inclination of doing the right thing, surely it would have been done by now. I instead believe that the people who work in your establishment are selfish, dishonest, and greedy, and that you guys possess all the traits that I deem as red flags that alert me to stay away from certain people. And please know that I have well documented the various parts of this transaction from h*** and in more than happy to provide written evidence of me requesting the transaction to be canceled as I was driving the lunar vehicle back to you guys that morning. That is exactly what should have happened if indeed a buyer only has one chance to pick the perfect vehicle after buying a used car and deciding they don't like it then the policy that you should have in place that you dictate and govern your practices around, should be to cancel any deal and make it null and void if your customer doesn't find a vehicle they like or is very apprehensive about choosing one. They shouldn't be pressured and pushed by the salesman to take it and try it see what you think and be lied to and told how much better it's going to be and that he thinks I'll like it. Instead you should have been Gathering up my down payment and getting my trade in pulled around front so I could have picked it up. But you didn't. And if you have somehow been able to maintain your honor and refrain from lying to me over and over again about parts of the deal like blaming my finance company as the ones who wouldn't take the vehicle back claiming 7 days since I signed that contract, and then later that week changing your tune and trying to feed me the lie about satisfaction guarantee only applicable to the first car a buyer buys. If that were the case as we've already established, it would be out right wrong for you guys to be pushing me out the door in a vehicle that everyone knew I didn't like. And if you really did have such a policy in place why did you feel the need to lie to me about the finance company in the first place? No, like I said I politely and respectfully decline. The resolution in this case that I want is as follows: I want Casa Nissan to take back this 2023 white Rogue and I want for our finance contract to become null and void I want my down payment returned and I want my trade in return to me as well. I want to leave there and never set foot in or even have to think about Casa Nissan again. Because as it stands I'm having to spend my time it's doing on the fact that I've been deceived and manipulated and taking advantage of, and I spend my time compiling all the various ways that I can let others know what you did and keep you from being able to do to them what you did to me, such as online reviews and social media and my networking web reaches far and wide. I don't want to have to tell the truth about you guys because it will hurt your reputation I'd much rather have you guys do the right thing by me and forget I ever met you.

  Customer Answer

  Date: 03/28/2025

  Please see my response rejecting the offer from Casa,  reply dated 3-22-25.

   

  

  Business Response

  Date: 04/02/2025

  We sincerely apologize for any inconvenience. Please visit Casa Nissan store and ask for **** ***** our finance director, who will be happy to assist you with your refund. We appreciate the opportunity to resolve this for you.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wenti into the dealership stating I was looking for a 4x4 truck with a v8 motor, leather seats, less than ****** miles and under ******. After looking around for 2 hours I could not find the truck that I desired and went inside the offices were a truck was offered to me which fit all the descriptions according to the seller. The seller and sales manager both talked me into getting this truck since it was a good deal and had everything I was looking for according to them. After having seen the truck and focusing on the interior and exterior since that was the main issues with the other truck I went in to make a deal with them. After a long discussion a price was settled all based around finding the truck that I had been promised which was a 4x4 vehicle. I bought the truck and placed into a garage for 7 days since i had a planned vacation and when I came back and used it realised it wasnt 4x4 and went back to the dealership to see how we could get it fixed. I was told there was nothing they could do and that they were sorry but it was too late. The seller wasnt allowed to come near me and the finance manager dealt with me and said the only thing they could do is sell me antoher truck and lose the ****** deposit. They fail to answer or return my calls. I wish to get out of this deal with them and find a truck elsewhere.

  

  Business Response

  Date: 01/23/2025

  Dear Mr. ****************** you for bringing your concerns to our attention. At Casa Nissan, we deeply value our customers and strive to ensure every experience with us is a positive one. We sincerely apologize for any frustration or inconvenience you have experienced during this process.
  When you visited our dealership, you expressed specific preferences for a truck, and our team worked to present you with multiple options, including trucks with 4x4 capabilities. Ultimately, you selected the *** truck, as it aligned with your brand preference and met your desired interior and exterior features. Our records indicate that the decision to move forward with this truck was made after careful consideration, including input from those accompanying you.
  Two weeks after your purchase, you returned to express interest in a different truck. While we regret that a return was not possible at that time, we did make an effort to explore trading your truck for another vehicle that better suited your needs. We understand you were unable to reach an agreement on those terms.
  Additionally, we have conducted a thorough appraisal of your vehicle and are prepared to assist in providing options, whether through a trade or a purchase of the vehicle at the current market price. Please know that our team is committed to helping you find a solution and ensuring your satisfaction.
  We would like to schedule a meeting with you at your earliest convenience to further discuss your concerns and explore available options. Our goal is to resolve this matter in a way that works best for you.Please feel free to contact us directly at your convenience.
  Thank you for your patience and for allowing us the opportunity to address this matter. We appreciate your business and look forward to working with you to find a resolution.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to complete the purchase remotely as I was severely injured and unable to travel to the dealership. The salesman assured me that the vehicle came with a spare tire. When the spare tire was not included at the time of drop off, I was told it was accidentally taken out.(1/18/2024) I was then told that there was actually no spare tire but that one would be ordered for it.(1/31/2024) I never received the tire and neither salesman, nor the sales manager have returned my calls. I have also requested a copy of my sales contract and warranty multiple times throughout this year via phone call and I have yet to receive the copies. Approximately one month after I purchased the vehicle(2/29/2024), the engine maintenance required message began displaying on my car. I contacted the dealership and was instructed to bring my car in for repair. The car was kept for two days and returned to me under the premise of it having been repaired(3/1/2024). However, the same day, the maintenance light appeared. I was then instructed to take it to a different dealership, which I did. The issue was still not fixed. The engine maintenance message still appears and I am now unable to get in contact with the salesman or the sales manager. As of today(12/30/2024), there seems to be an electrical/battery issue and when I contacted the dealership, they advised me that even though the car is under warranty they are unable to work on any issues because it is not the same make as the dealership. They also advised me that they do not have a record of me bringing my car in at the time it was kept for two days. And due to the fact that I am unable to get into contact with any sales associate I dealt with, I am unaware of where my car was for those dates.

  

  Business Response

  Date: 01/14/2025

  Dear **** *****,
  
  
  Thank you for reaching out to us regarding your recent experience with Casa Nissan. We sincerely value your feedback and appreciate the opportunity to address your concerns promptly and thoroughly.
  
  
  After reviewing our records, we confirm that you purchased a ***** vehicle from us in January 2024. Wed like to provide updates and next steps for the concerns youve outlined:
  1.Spare Tire Issue
  We understand your frustration regarding the missing spare tire at the time of delivery. We are actively investigating the matter to better understand what occurred. To resolve this as quickly as possible, we will assist you in scheduling an appointment to provide a spare tire for your vehicle. **** *. from our management team will contact you shortly to finalize the details.
  2.Sales Contract and Warranty Documents
  We regret any inconvenience caused by the delay in receiving your sales contract and warranty documentation. Our team will ensure that you receive these documents promptly, either via email or in physical formwhichever you prefer. **** *. will also follow up with you directly to confirm your preferred method of delivery.
  3.Maintenance and Repair Concerns
  We are committed to helping you find a resolution. **** *. will coordinate with our team to investigate the history of your vehicles service period, including where the vehicle was kept during that time, and provide you with guidance to address the current issues, even if that includes taking in the vehicle and offering a loaner. 
  
  
  Please rest assured that our goal is to provide you with the support and solutions you need. **** *., one of our experienced managers, will be reaching out to you directly to discuss your concerns in greater detail and outline the next steps to assist you effectively.
  
  
  We deeply apologize for any delays or gaps in communication youve experienced and appreciate your patience and understanding as we work to make things right. Thank you for bringing these matters to our attention, and we look forward to resolving them to your satisfaction.
  
  
  Sincerely,
  Casa Nissan Reputation Manager
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a lease payment to casa nissan for the amount of ****** on 10/14/24 they said that they were going to take it on behalf of **** financial, but 3 weeks later, the payment has not been paid to **** financial. I called **** financial to ask them if they have not received the payment and they have not as of 11/7/24

  

  Business Response

  Date: 11/22/2024

  Dear **************************** Assistant, ****** ******** will call you to clarify the payment and ensure the situation is resolved. Thank you for bringing this matter to our attention. At Casa Nissan, we value our customers and take every concern seriously. After reviewing the details of your complaint, our finance department has investigated the issue. To address this matter promptly, our Finance Assistant, ****** ********, reached out to you to obtain further clarification and ensure the situation is resolved. Please know that we are committed to resolving this issue as quickly as possible and ensuring proper communication throughout the process
  We appreciate your patience and understanding as we work to address your concerns. 
  

   

  Customer Answer

  Date: 11/26/2024

   I am rejecting this response because:
  
  I believe that there is no need for a call and clarification. I just need to know when is the payment that I gave to casa nissan going to be given to NMAC Financial. 

  I strongly feel that by telling me that casa nissan will be contacting to clarify, is only buying casa nissan time and the problem not getting resolved. I have contacted casa nissan on 11/6/24 to ask when they were going to send the payment to **** financial and they told me that they could not give me a date but that they were just waiting for the check to be sent. This has been 20 days ago and the check still has not been sent. I think this is unacceptable.  

  At this point I am strongly considering going to my bank and asking them to dispute this payment for services not rendered. 

   

   

  

  Business Response

  Date: 12/09/2024

  Dear Mr. ************ sincerely apologize for any inconvenience or frustration this situation has caused.
  We understand your concerns regarding the payment to **** Financial and the delay in its processing. Upon review, we discovered an issue where ************** short-funded us on the first payment due to the timing of the deal's funding relative to the first payment's due date. This caused the discrepancy in the payment schedule and the delay in resolving this matter.
  To resolve this issue promptly, we have decided to refund the payment you made at our dealership, totaling $561.94. This amount will be refunded directly to you, and we will work with **** internally to address and recover the funds.
  Our General Sales Manager, **** ******, has reached out to you to provide clarification and ensure you are informed about the steps we are taking to resolve this matter to your satisfaction. We are committed to resolving this situation and appreciate your patience as we work through this.
  If you have any additional questions or concerns, please feel free to contact us directly. We value your business and hope to restore your confidence in Casa Nissan.
  Thank you for allowing us the opportunity to address this issue.
  Sincerely,
  Casa Nissan

  Customer Answer

  Date: 12/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23rd I purchased a vehicle and I paid ***** down. I didnt receive my vehicle same day because it was still in service. I did talk to the manager and they gave a discount and they helped me out with a rental meanwhile the vehicle I purchased was in service. I received my vehicle on march 4th and the vehicle wasnt working properly. I right away contacted the salesman and told him about the issue. They said it was something that could be fixed. I decided not to proceed and I just want my refund. They are not helping me with my refund and are asking me to take the vehicle back. I just dont understand why they are trying to make me keep the vehicle if I received something that doesnt work properly. You can see on the images attached the speed is not matching with the kilometers on the dashboard of the vehicle. They keep telling me vehicle is working fine but the speedometer is clearly not matching.

  

  Business Response

  Date: 03/21/2024

  We sincerely apologize for any inconvenience or frustration you experienced during your recent vehicle purchase at Casa Nissan. Your satisfaction is of utmost importance to us, and we have thoroughly investigated the issues you raised in your BBB complaint.
  
  
  After conducting a detailed review, we are pleased to inform you that the concerns regarding your vehicle have been fully addressed and resolved. We understand that **** reached out to ***** to inform him that your plates are ready for pickup. *****'s wife answered the phone call and  expressed satisfaction with the resolution of the issues and confirmed her intention to collect the plates on Monday.
  
  
  Additionally, we are aware of the speedometer discrepancy concern you raised. We have inspected the vehicle thoroughly and can confirm that the issue has been rectified. Our team has also taken steps to ensure that similar situations are handled with the utmost professionalism and adherence to Casa Nissan's standards.
  
  
  We value your feedback and appreciate your patience throughout this process. To show our commitment to your satisfaction, we will be filling up your gas tank when you come in to pick up your plates on Monday.
  
  
  If there are any further concerns or if you require additional assistance, please do not hesitate to contact us. Casa Nissan is dedicated to resolving customer concerns promptly and ensuring a positive experience for all our customers.
  
  
  Thank you for bringing this matter to our attention, and we look forward to serving you in the future.
  
  
  Sincerely,
  Casa Nissan

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a 2022 jeep wrangler on November 6 2023 from casa nissan. To date, 2/08/2024, i have NOT received my ****** license plate/registration.Was working with ******************* with casa nissan but apparently he left the company. he referred me to a *****************************. She has never responded to the 6 phone messages I have left for her regarding my plates.On 2/5/24, I wrote a letter to the general manager with no response. On march 3 2024, my 2nd temporary license plate will expire. I NEED TO GET MY ****** PLATES. I am traveling back to Alaska and need them for the trip.I will need to be contacted by text, email so I can give a address to receive the plates.

  

  Business Response

  Date: 02/23/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of receiving your ****** plates promptly, especially considering your upcoming trip.
  Our team has actively addressed the situation and has been in contact with the appropriate channels to expedite the process. We've registered your vehicle in ******, and all necessary documents have been submitted. We are currently awaiting the state department's finalization, and your plates are expected to be on their way soon. Your patience is greatly appreciated, and we assure you that we are doing everything possible to ensure a swift resolution. We understand the urgency of your situation and will keep you updated on the progress. If you have any further concerns or need immediate assistance, please feel free to contact us. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. Thank you for your understanding. 

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just bought a car on Black Friday 11/24/23 and when I drove off the lot realized the A/C wasnt working. I understand it is a preowned vehicle; however, it is not a$500 it a$9,995 vehicle. Returned to the dealership and explained to the salesperson and used car manager that the A/C wont cool and if they can recharge or take a look at to solve the cooling issue. But he refused and just told me to it is just a used car. Explained that it was just bought minutes ago that it is only fair to have a car with A/C also for health reasons but still refused to help. I am an Army veteran that unfortunately suffers from a condition that having bought this car will worsen and make it hard for me drive it on a daily basis. I strongly believe it is only fair, just, and ethical to receive a car with working AC but that wasnt the case here.

  

  Business Response

  Date: 12/18/2023

  Casa Nissan is in communication with the customer and working to satisfy their requests.

  Customer Answer

  Date: 12/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Nissan Rogue from Casa Nissan in August 2023. It has now been over three months since the purchase, and the dealership has not registered my vehicle or ordered my license plate. They are having "internal issues" of ordering a duplicate title. In order to resolve this issue, I need ******* complete the registration of my vehicle and to order my license plates ASAP.

  

  Business Response

  Date: 12/18/2023

  Casa Nissan has provided the customer's license plates as requested.