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Business Profile

Apartments

The Preserve at Mesa Hills

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I am having a problem with the apartment complex I live in. I called the **** number, but I did not receive an answer. On March 7, 2025. I was falsely accused of breaching contract due to a minor **************** landlord came to my door on my ring camera rudely and was saying my vehicle was obstructing traffic.I have to park differently since their parking lot is on a hill and making all the tenants car's ******* vehicle wasn't obstructing anyone's right of way, and they threatened me with towing my vehicle.I proceeded to go to the office, and they were saying I was breaching contract for trying to ask why they're going to tow my vehicle.I started recording, and they kicked me out of the office only to call the police.I ended up speaking to the officer involved, and he even said there was a small misunderstanding and no laws were broken.Since they couldn't get me arrested, they filed an eviction on me with three days to vacate for allegedly breaching the lease. I had just paid my rent for the month, and there is no reason to evict me if I wasn't violent or a disturbance when I am exercising my tenant rights.They also have health violations. Regarding bringing up a health violation to them, they also retaliated against me.They stopped me from accessing the gym and office, which is a violation of tenant laws.They had the police tell me I will be trespassing if I go there, which is in the video attached.They have dangerous objects hanging off the roof where they can fall on tenants.The roofing is exposed where birds live and fly constantly, distrubing tenants.They also have birds living in the vents, where you can hear them living there and smell their urine.There is also bird ***** matter left exposed on our walkways and stair rails.Also, the space heater in the wall caught fire since it was painted over it.This is a health violation to all tenants. There are multiple reviews on ****** as well with their health violations.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18 the toilet started to leak. they tried to fix it but couldn't. On June 20 they shut down the water On June 21 they took out the bathtub and toilet. They expected me to stay in that department in those unsanitary conditions.They will not adjust my rent or provide me another apt to stay

The Preserve at Mesa Hills is NOT a BBB Accredited Business.

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