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          Vanderford Air & Plumbing has 1 locations, listed below.

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            Business ProfileforVanderford Air & Plumbing

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/20/2008

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We are a residential and commercial a/c and heating service company.We repair, replace and service the entire South Houston region.Our service technicians are highly trained and skilled professionals. Most of our business is from our pleased clients. At Vanderford Mechanical we aim to take care of our clients through annual and bi-annual maintenance tune-ups, so their heating and cooling systems maintain optimal performance.Please be aware that we offer finance options.

            Business Details

            BBB File Opened:
            10/20/2008
            Years in Business:
            19
            Business Started:
            1/1/2005
            Accredited Since:
            10/20/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Vanderford Air, Inc.
            • Vanderford Mechanical A/C & Heating
            Hours of Operation

            Primary

            M:
            6:00 AM - 8:00 PM
            T:
            6:00 AM - 8:00 PM
            W:
            6:00 AM - 8:00 PM
            Th:
            6:00 AM - 8:00 PM
            F:
            6:00 AM - 8:00 PM
            Sa:
            8:00 AM - 8:00 PM
            Su:
            8:00 AM - 8:00 PM
            Business Management
            • Mr. Robert Vanderford, Owner
            Contact Information

            Principal

            • Mr. Robert Vanderford, Owner

            Customer Contact

            • Mr. Robert Vanderford, Owner
            Additional Contact Information

            Fax Numbers

            • (281) 534-0828
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On, November 25, 2022, Vanderford Air technician Derrick arrived for annual heating HVAC system maintenance. Derrick stepped on a water pipe in my attic, causing water to flood my home. Reported incident to Vanderford Air who agreed to cover the costs of repairs for water damage to my home. The company did not fulfill their promise. They did not hire a professional water damage restoration company to immediately remove flooded carpet, identify water damage in the hallway, guest bathroom, dining room, attic, insulation, ceiling, etc. Vanderford Air acknowledged that the flooding of my home was their fault. They refuse to hire a professional water damage restoration company or agree to pay for a professional water damage restoration company who could remove damp carpet, drywall, tile, etc to prevent mold from forming. I am requesting that Robert Vanderford, owner of Vanderford Air, pay to me monetary damages for water damage and water damage restoration to my home, furniture, carpet, my loss of income, etc.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Audrey Y

            1 star

            08/14/2023

            My AC has been out since Thursday August 10th….was told we would have air conditioning by Monday August 14th or Tuesday August 15th….Told my husband this morning that they would NOT fix our air conditioner UNLESS I took down my ******** post and ****** comment….I took them down ( but will be putting them back up) and was told it will be Friday August 18th before we will have AIR CONDITIONING in this TRIPPLE DIGIT HEAT

            Vanderford Air & Plumbing Response

            10/06/2023

            We have been dealing with the husband at this home. When parts have to be ordered and shipped from out of town, it takes some time. You can not repair a unit when the part is in another city. We understand that it is hot and uncomfortable. But it is out of our hands, until the part arrives. By the way the part arrived on Monday and was installed. They are cooling and was just down over the weekend. We even rushed the shipping instead of regular ground.

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

            BBB reports on known marketplace practices.

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