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          SignWarehouse, Inc. has 1 locations, listed below.

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            Business ProfileforSignWarehouse, Inc.

            Signs
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/23/2016

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            9/16/1997
            Years in Business:
            41
            Business Started:
            1/1/1983
            Business Incorporated:
            1/10/1985
            Accredited Since:
            5/23/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Signwarehouse.com
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 AM
            T:
            7:00 AM - 5:00 AM
            W:
            7:00 AM - 5:00 AM
            Th:
            7:00 AM - 5:00 AM
            F:
            7:00 AM - 5:00 AM
            Business Management
            • Mr. Jerry Barrax, Product Manager
            • Ms. Joni Duncan, Accounting Manager
            • Ms. Jenni Sizemore, Sales Manager
            • Mr. Erik A. Gripp, Vice President & Director
            Contact Information

            Principal

            • Mr. Chris Gripp, President/CEO
            • Mr. Erik A. Gripp, Vice President & Director

            Customer Contact

            • Mr. Jerry Barrax, Product Manager
            • Mr. Chris Gripp, President/CEO
            • Ms. Joni Duncan, Accounting Manager
            • Ms. Jenni Sizemore, Sales Manager
            • Mr. Erik A. Gripp, Vice President & Director
            Additional Contact Information

            Fax Numbers

            • (903) 462-7799
              Primary Fax
            • (903) 893-8473
              Other Fax

            Phone Numbers

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Nothing but problems.I put all the vinyl in my cart during checkout I clicked on the "shop app" for payments. It sent me to that page, I set it up, continued with checkout, selected the payments. It didn't give me the new customer coupon because while I set up shop all the coupons were used so I lost that. I hit checkout, it took all $200+ out of my account, not the payments. I get an email green was on back order, when messaging them most were. This should have been made clear before checkout. They guaranteed I would get all of it by the 28th (the day I needed it). I was told o would get a gift card for all my troubles (never got that) all my vinyl did not show up it took multiple emails to get my refund. I mentioned the gift card several times and every time they ignored that question. I never did receive it. Very disgusted.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brenna L

            06/23/2023

            I bought a new muse printer as well as the new updated LXi program. I informed my saleswoman that I would also be purchasing a new laptop. The only file we use would be on the old laptop and she assured me that we would be able to export from the old one to get it imported to the new laptop. This file is also in LXi just a previous version. After a week of trying to get someone to help me - ******* tells me I was misinformed and they will not help me -they dont provide that kind of support. I call again and ask to speak with a manager- apparently ***** - who refuses to get on the phone and tells the girl answering phones he had helped me the day before. Completely untrue-I never had any interaction with this individual. I wrote a review on my purchase letting them know the customer service was horrendous. This is the response I received:Transferring your files from one PC to another is not, and has never been, a service available from technical support. We assist with setup, configuration, driver issues and related problems. But managing your files is not our responsibility.Never once said they were even sorry for the confusion..remember the error was made by their sales person. That is not what i was told when i made my purchase. It is 1 (ONE) file and I was assured it would be transferred and someone would help me do it. Therefore-that is on them not me. They should stand behind what they say. In the future they should also be sure their employees are aware of their practices and policies. It was a terrible customer service experience and they did nothing to try and correct it. The message from The Signwarehouse company was received loud and clearnobody cares. We get it now. ****** L

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