Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car broke down on February ******. I called the company to get a tow and the 1st ***** stated he could not find my account. I called back again (waiting another 30 minutes) speaking with an ***** stating my account was suspended due to non-payment. After paying out of pocket to get my car towed, I called again speaking with an ***** who said they were changing to a new payment system. He apologized for the misinformation. It is now February 21st and my car has been at the repair shop waiting for an adjustors to review.Due to the below zero wind chills, I have not been able to go out. I have a doctor's appointment next week and the ***** I spoke with today states they have business hours Monday thru Friday so I'll have to wait until the approval is given for a rental while my car is repaired. Both the review for reimbursement of the tow and repairs is still under review. How much longer do I have to wait? How this company has this rating is beyond me!Please help!! I've been with them over a year now.

  Customer Answer

  Date: 02/28/2025

  Reimbursement 

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out. We understand how frustrating this situation has been, and we sincerely apologize for any confusion regarding your coverage and claim status.
  Upon review, your claim was filed for the following repairs:
  

  - Rear Differential Replacement Eligible
  - Front Struts Replacement Not Eligible for Coverage (NEFC)
  - Sway Bar Links Replacement NEFC
  - Valve Cover Gaskets Replacement NEFC
  - Wheel Alignment NEFC
  - Oil Change NEFC
  

  Following the inspection, it was determined that the rear differential failure resulted from run-low operation, meaning the system had been operating with insufficient fluid for an extended period. The inspection report confirmed a long-term seep and fluid loss, with the system being quart low in a system that only holds 1 quart. Unfortunately, failures caused by run-low operation are not eligible for coverage under the terms of your contract.
  

  Additionally, regarding the rental car, our policy provides rental reimbursement only for approved claims. Since the claim was denied, rental car reimbursement would not be available in this case.
  

  We understand that unexpected vehicle issues can be stressful, and we truly regret that we are unable to assist with this repair. If you have any further questions or need clarification regarding your contract, please dont hesitate to reach out. Were here to help in any way we can.

  Customer Answer

  Date: 03/24/2025

  Hello BBB Team,
  This issue originally began on February 4, 2025 for a tow.  My vehicle stopped operating while driving.  I called the company for a tow and the agent seemed as though he could not find my account after giving several forms to find.  I called again while sitting in the middle of the street now the local officer ask to assist. I informed him that I'm on hold for an agent and informed me that he will have to move me to the impound if not move soon. So not wanting to pay for fee which would be not occurring if there was assistance, I agreed to pay for tow.
  The company reimbursed me for the tow. Yet they will not cover eligible repairs (according to their inspection by an adjustor).
  I am requesting approval for the eligible repairs or a refund of my payments for coverage due to breach of contract.
  Thank you for your assistance with this matter.
  **** *****
  

  
  

  Customer Answer

  Date: 03/24/2025

  Hello BBB Team,

  This issue originally began on February 4, 2025 for a tow.  My vehicle stopped operating while driving.  I called the company for a tow and the agent seemed as though he could not find my account after giving several forms to find.  I called again while sitting in the middle of the street now the local officer ask to assist. I informed him that I'm on hold for an agent and informed me that he will have to move me to the impound if not move soon. So not wanting to pay for fee which would be not occurring if there was assistance, I agreed to pay for tow.
  *********** reimbursed me for the tow. Yet they will not cover eligible repairs (according to their inspection by an adjustor).

  I am requesting approval for the eligible repairs or a refund of my payments for coverage due to breach of contract.

  Thank you for your assistance with this matter.

  **** *****

  

  Business Response

  Date: 04/02/2025

  Thank you for your response and for providing additional details. We understand this has been a frustrating experience, and we appreciate the opportunity to clarify our position.
  

  To address the initial issue on February 4, 2025, we sincerely apologize for the confusion during the towing process. As previously acknowledged, there was an error in locating the account, and we regret the inconvenience caused. However, we can confirm that the customer was reimbursed in full for the out-of-pocket towing expenses, as a gesture of good faith.
  

  Regarding the repair claim, a full inspection was conducted by an independent adjustor. The findings were as follows:
  - Rear Differential Replacement Reviewed and deemed not eligible due to run-low operation, as confirmed by the inspection. The report indicated the component was operating with only quart of fluid in a 1-quart system, which reflects long-term seepage and fluid loss. Failures resulting from run-low conditions are specifically excluded from coverage under the terms of the contract.
  - Front Struts Replacement Not Eligible for Coverage (NEFC)
  - Sway Bar Links Replacement NEFC
  - Valve Cover Gaskets Replacement NEFC
  - Wheel Alignment NEFC
  - Oil Change NEFC
  

  Additionally, our rental car reimbursement policy applies only to repairs that are approved and eligible under the customers coverage. Since the primary repair was not covered, rental reimbursement does not apply in this case.
  

  We understand that the customer is requesting either approval of the repair or a refund of premiums. However, the decision to deny the claim was based on an objective inspection and is consistent with the terms of the service contract. As such, we must respectfully stand by our original determination.
  

  We value Ms. ***** business and her time with us as a customer. While we regret that we are unable to assist further with this repair, we welcome any follow-up questions she may have and remain available to provide additional documentation or clarification regarding her contract.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle went into the repair facility January 20th 2025 which they approved the work to be done. The work was completed and everything submitted for payment at the end of January. The repair facility and I have been calling Everything Breaks for payment for the last 3 weeks. Everytime we call they say it has been escalated, I ask if I can speak with someone in that department, they tell me that there is Noone that us or them can talk to, all they can do is email and there is nothing else they can do but for us just to wait

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out regarding your claim. We sincerely apologize for the delay in processing your payment and for any frustration this may have caused.
  

  Upon review, we can confirm that as of 03/04/2025, the claim payment has been processed. There was an unexpected delay due to an issue within our accounting department, but were happy to report that this has now been resolved.
  

  Additionally, we want to make you aware that your contract was canceled due to non-payment. If you have any questions regarding your contract status or need further assistance, please dont hesitate to reach out. We appreciate your patience and understanding.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have this warranty and they are saying that it isn't an interal component. The Oil cooler has gone out. That is what keeps car running or blow up motor. That is an internal component.

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out. We understand how important vehicle repairs are, and we appreciate the opportunity to clarify your claim.
  

  After reviewing your contract and the claim submitted on 02/20/2025, the components in questionthe oil sending unit, oil temperature sensor, and oil coolerare not listed as covered parts under the plan you purchased. Unfortunately, we are only able to provide coverage for components specifically outlined in your contract.
  

  We understand this may be frustrating, and we encourage you to review your contract details to see the full list of covered components. If you have any further questions or need assistance understanding your coverage, please dont hesitate to reach out. Were happy to help in any way we can.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been with the company for 8 months then my car begun to leak oil. After 7 month as with company. They will tell you that you will received benefits as time passes. I received an estimate which was 200. Everything breaks told me I was covered for all tea pairs until i put a claim in. Everything breaks denied me and said it wasnt covered! They are here to take peoples money! *** not spend your money with them!!! Save up and fix your own ca.

  

  Business Response

  Date: 04/03/2025

  Thank you for bringing this matter to our attention.
  

  The customer purchased a vehicle service contract on October 22, 2024. A claim was filed on February 18, 2025, and the customer requested cancellation of the contract the following day, on February 19, 2025.
  

  To address the complaint:

  - At no point did our representatives state that the claim would be approved or that the specific repair would be covered. As part of our standard process, agents taking the initial claim request inform the repair facility that the claim will be reviewed and a decisionapproved, denied, or pending further reviewwill be communicated via email.
  

  - In this case, the components submitted for repair were not listed as covered parts under the customer's contract, and therefore, the claim was denied up front as ineligible.
  

  We encourage all customers to carefully review their service contract to understand what is and is not covered. This information is provided in full transparency at the time of purchase.
  

  The customers contract has since been cancelled per their request, and we consider this matter resolved. We respectfully ask that this case be marked as closed.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuse to cover repairs and altered milage

  

  Business Response

  Date: 04/03/2025

  The customer purchased a policy with ********************** on December 19, 2024, with a recorded starting mileage of *******. The claim in question was filed on February 7, 2025, with a reported mileage of *******a difference of only 250 miles.
  

  As clearly outlined in the contract, coverage begins after both a 30-day AND 1,000-mile waiting period have been satisfied. This industry-standard clause exists to protect against pre-existing conditions. In this case, the mileage requirement was not met at the time of the claim.
  

  While the customer did submit a maintenance record for review, it does not change the fact that the claim fell within the waiting period. Therefore, the claim was rightfully denied per the terms of the contract.
  
  Additionally, on February 18, 2025, the customer contacted us and formally requested to cancel the policy due to the denied claim. That request has been honored.
  

  We believe this matter has been handled correctly and respectfully request that this case be marked as closed.

  Customer Answer

  Date: 04/03/2025

  When i started the policy back in December the mileage was at 156k + some and after my waiting period i called to update the milage to get my claim approved and the agent did so and i took to shop. After the fact i was told that the agent should of never of updated the mileage. With him doing so he marked it as the starting mileage which made them deny my claim. This was at no fault of mine and I want my refund for services not rendered 

  Customer Answer

  Date: 04/03/2025

  When i started the policy back in December the mileage was at 156k + some and after my waiting period i called to update the milage to get my claim approved and the agent did so and i took to shop. After the fact i was told that the agent should of never of updated the mileage. With him doing so he marked it as the starting mileage which made them deny my claim. This was at no fault of mine and I want my refund for services not rendered 

  

  Business Response

  Date: 04/03/2025

  Thank you for your follow-up.
  

  At the time of purchase, you did not provide an exact mileage, and you were instructed to contact us within 3 days to update your odometer reading. However, you did not complete this step. Instead, you contacted us 8 days after purchase to correct the spelling of your name, but did not provide the mileage update at that time.
  

  On January 29, 2025, during a billing-related call prompted by a suspended account status, you asked the billing agent to update your mileage to *******. Because no prior odometer reading had been submitted within the required timeframe, this mileage was logged as your starting mileagein accordance with standard procedure.
  

  Your claim was denied based on not meeting the required 1,000-mile waiting period, and this outcome was not due to any error on our part, but rather due to failure to follow the initial protocol.
  

  You later requested to cancel your policy, and as such, you are not eligible for a refund, as services were rendered and a claim was reviewed accordingly.
  

  We stand by our decision and respectfully request that this matter now be marked as closed.

  Customer Answer

  Date: 04/08/2025

  I am rejecting this response because:  Due I did everything I was supposed to do for the claim and I did provide the exact mileage for the vehicle and a employee at the company updated the mileage when he wasn't supposed to. When I established the policy I provided the mileage sitting in my car. I am still waiting full refund for service not rendered and shady business practices.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st, my car started smoking from the engine. I took it to ***** for repairs and let them know I have a warranty with Everything Breaks. ***** called and opened a claim and informed me that a warranty adjuster would have to come out and it would probably happen after the holidays. I said no problem. After new years, an adjuster came out and said the repair was covered for $1,700. Total price to repair $2,700. ***** completed the work same day. They called to informed me it was done but couldn't give me the car until warranty paid their part. Again, I understood. ********* called multiple times in January to get a status update. In the beginning of January they had a backlog due to some issue and it was going to take a bit. When ***** called again in the first week on ******** Everything Breaks said they needed an invoice with my signature. ***** called and requested I come in to sign. Which I did on January 7th. In the middle of ******** ********* called separately Everything Breaks multiple times and they said they did not have a ***** invoice with my signature on it. Finally ***** and I called together and Everything Breaks was able to confirm that ***** had sent it in and was accidentally over looked. This was confirmed January 20th. Everything Breaks said they would escalate. Neither me or ***** received a call. Payment still hasn't been made. On February 7th, I called Everything Breaks again asking to speak to a manager or someone that can help me. The customer representative on the phone told me I would get a call back, except I've been requesting call backs in late January and didn't get one. He told me he could not bring a manager on the line and would have to disconnect so he ended up hanging up on me. I was polite but firm during the call. At this point, I want Everything Breaks to pay the covered part of the repairs $1,700 so I can get my car back. Not having a car has been a huge inconvenience. I pay $117.13 monthly for my car warranty.

  Customer Answer

  Date: 03/28/2025

  This is in regard to complaint ID ******** for **********************. 
  
  I have not technically heard back. However, they did pay the mechanic shop Midas and I have received my car. I would still like an explanation. I'm currently halfway through a two-year contract with them. At this point I am concerned to use my extended car warranty since I don't want to lose my car for another two months.
  
  Again, I haven't heard back with an explanation, apology, or even a basic timeline of how long I should have to wait in this scenario.
  
  Any help would be greatly appreciated.
  
  Thank you, 
  ****** ****-Matute 
  

  
  

  

  Business Response

  Date: 04/03/2025

  Thank you for the opportunity to respond to this matter.
  

  The customer filed a claim on December 23, 2024, following an inspection at a Midas repair facility. The inspection was completed on January 3, 2025, and confirmed that the turbo repair was eligible for coverage. Authorization for the covered repair was issued on January 4, 2025.
  

  Due to an internal oversight during a period of company-wide restructuring, there was a delay in processing the repair invoice. Although we requested and eventually received the signed invoice from the repair facility on January 20, 2025, the documentation was unfortunately misplaced during the review process.
  

  We sincerely apologize for the inconvenience this caused. We can confirm that payment in the amount of $1,720.27 was issued to the repair facility on March 10, 2025.
  

  We appreciate the customers patience throughout this matter and respectfully request that this case now be marked as closed.

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything Breaks agreed to pay my shop to work on one of their customer vehicles. I got an authorization number and the amount they were going to pay and everthing. They have been stalling over and over for two months now and have given me the run around and ironically enough there is never anyone there that can actually help me with a resolution. I have called literally everyday for the past three weeks and I get is the fact that a manager is not in and they will give me a call back. They have never called me back. It seems to always get "escalated" with no other resolution other than they would give me a call back. This is a sorry excuse for "customer service" I would not recommend this company to any commercial or personal vehicle use. Stay FAR away from this company.

  

  Business Response

  Date: 04/03/2025

  Thank you for your message. We are more than willing to assist in resolving this matter; however, the complaint submitted does not include any identifying informationsuch as the customers name, contract number, vehicle details, or even the authorization number referenced.
  

  Without this information, we are unable to locate the claim in question or verify any communication history. We kindly ask the complainant to provide the relevant details so we can investigate further and resolve this as quickly as possible.
  

  We are committed to timely resolution but cannot proceed without the proper information.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty with everything breaks March 2024. I pay ******************* case my car broke down. My car has been in the shop since October 1 today is February 16, 2025. My car has been fixed for a whole 2 month that just cameout. They fixed it. They put in a purchase order and they told them they gave them permission to fix it and that they would pay. My car has been fixed now for a whole two months now the repair shop has given them everything they need to know. They told me that they had credit card fraud so they have a backlogof payments. They have to call personally to the repair shop and pay. I have continuously ask for a manager to call me supervisor even the repair has called and asked for a manager of supervisor to call back. No one is calling back now. The repair shop has started to charge me storage at $50 a day. This is gonna be the third week of those and now they told me that I have till February 21 to come pick up my car. **low is what they sent me.From Eagle Transmission ******** at **********: URGENT MESSAGE Your Vehicle Is Now **ing Assessed Storage Charges of $30.00 Per Day In Accordance With Signage In Our Lobby. If not redeemed by close of business (Friday Feb. 21st) Vehicle Will ** Declared Abandoned Per Texas Law, We Will File For An "Abandoned Vehicle Title" Which Will Incur $600.00 In Additional Fees. If Still Not Redeemed It Will ** Sold To Satisfy The Charges. This will be our last communication before the vehicle is towed to impound for Collin **** need help to get my car back. That is my only car Ive been having to rent or **** or ask for rides to work and to get my son to school. Ihave let them know this numerous of times with no resolve.

  

  Business Response

  Date: 04/03/2025

  We sincerely apologize for the delay and frustration you experienced in getting your vehicle released from the repair facility.
  

  Due to company-wide restructuringincluding a move to a new building and temporary remote operations across departmentsour internal communication and processing times were affected. While this is not an excuse, it is the reality that contributed to the delay in issuing payment.
  

  We want to confirm that the repair facility was contacted and paid in full for the approved amount on March 19, 2025. Additionally, we spoke directly with the facility regarding the storage fees and explained the situation. We were able to work out a resolution with them to avoid any further charges or escalation.
  

  We genuinely regret the impact this caused you and your family, and we appreciate your patience. As the matter has now been fully resolved, we respectfully request that this case be closed.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our customer came in 11/13/24 with this warranty for repair to his vehicle. They approved the repairs after 2 weeks after submitting it. That should have been our first indication this was a scam. We finished the job 12/10/24 and submitted the invoice for payment of $615.58. It is now 2/14/25 and have not received payment that was approved. I have called at least 7 times and keep getting the same answer that they are behind on payments due to a compromised credit card and they will escalate it to the payments department but my invoice looks good and is in line to be paid via credit card over the phone. No one ever calls and they won't transfer me to management.

  

  Business Response

  Date: 04/03/2025

  Please advise that we would love to help, but since this is from someone at a repair facility leaving the complaint, we would need the customers information to look into this. Thank you!

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Everything Breaks when I bought Everything breaks the woman told me that they will pay for half of the bill she told me if the repairs are 4000 dollars Everything breaks will pay for half so I signed up when it was time to fix my car they never called back the dealer they never answered the phone they left them on hold for a long time so I called them up and they told me that my policy don't cover all parts they just pay for 500 hundred dollars they didn't even pay that it was ok to take my money out my account but when it was time to pay up they left me hanging bad. To do a complete check up cost me 2200 dollars they total cost was 19 thousand dollars now my car is sitting in storage needing a new engine if I knew this i wouldn't have bought Everything breaks they're a scam.

  

  Business Response

  Date: 03/06/2025

  We understand your frustration and apologize for any confusion regarding your coverage. Upon reviewing your account, wed like to clarify the details of your policy.
  

  At the time of purchase, you were informed that for a $4,000 repair, our advisors would negotiate the lowest possible cost with the repair facility, and we would then cover 50% of the repair bill, up to $500 per occurrence, with a maximum of $2,000 per year. This information was also outlined in the contract sent to your email on 09/03/2024. Additionally, when you called on 10/14/2024, our customer service agent reiterated these terms.
  

  On 11/06/2024, the repair facility contacted us on your behalf to submit a claim. When you called on 11/08/2024, we confirmed that we had received the *** records from 9/18 and informed you that the shop needed to follow up with us to proceed with the claim. However, we did not receive any further communication from the shop. On 12/03/2024, you called to cancel your contract, which resulted in the claim being denied due to the cancellation.
  

  We regret any inconvenience this may have caused and appreciate your feedback. If you need further clarification, please feel free to reach out.