Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The towing company damaged my vehicle and did not apologize for the damages. Now I have to spend money that I dont have to fix them. The employees were rude and did not care. I am going to be late in my rent and possibly homeless because of this. Unacceptable. I dont mind that I had to pay the towing fee but I wont accept the fact the my car was mishandled and Damaged!!!

  Business Response

  Date: 05/29/2024

  Our office hasn't spoken to the customer. She has been talking to the tow yard. If she wants to call the supervisor at American Patriot Towing office. Thank you 

  Customer Answer

  Date: 05/30/2024

  I am rejecting this response because:   The towing company has not attempted to contact me and they did not provide a number or email. I am frustrated and disappointed on the lack of care that they have after damaging my vehicle.

  Business Response

  Date: 07/18/2024

  I'm sorry. You had a bad experience, but all damages you're claiming are pre-existing, and we already discussed that back when you were towed I'm sorry that you did get towed, but I can only tell you that we did not damage your car they used dollies, so that would be impossible thank. You for allowing us to respond to this complaint.  God bless

  Business Response

  Date: 07/22/2024

  I'm sorry. You had a bad experience, but all damages you're claiming are pre-existing, and we already discussed that back when you were towed I'm sorry that you did get towed, but I can only tell you that we did not damage your car they used dollies, so that would be impossible thank. You for allowing us to respond to this complaint.  God bless

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from my property after midnight on 4/24/2024. When reaching out to the "storage facility" I was advised that the reason for towing was no permit. The permit was visible in the window clear as day. The storage facility advised that I would need to reach out to American Patriot Towing since they are just a storage facility and not the towing company. American Patriot Towing doesn't have any available information outside of the information on the BBB website and refuse to answer any calls. Considering the information is inaccurate (no permit) I would like a full reimbursement of the towing cost and fees associated. I will provide a picture of the permit that is visible in the window once I pick up the vehicle from the "storage facility". This is nothing but a money grab between my apartment complex, American Patriot Towing, and Peak Storage Facility. I would like to know the amount American Patriot/Peak storage facility ********* Limits for vehicles the tow from the grounds.

  Business Response

  Date: 05/09/2024

  I'm sorry that your vehicle was towed. The paperwork with the sticker clearly stated that sticker must be placed on the windshield and cannot be used to move from car to car. Rules that you signed agreement that you would place sticker on windshield Management asked for all vehicles that don't comply with agreement that they had you sign. 

  Customer Answer

  Date: 05/11/2024

  I am rejecting this response because:   The response doesnt make any sense. 
  move written this response now three times and the webpage keeps closing and refreshing so Im going to keep this short and sweet. The permit says make model and license plate information. The document cant car hop because of this. Its lazy of the towing company not to confirm the information. Also they stated on the phone that it says on the document that its void if not stuck to window. Which is not true. It says void if tampered or altered. The instructions say to place on the left side of the window which is where the document was. 
  This whole experience is showing how this company should receive a negative BBB rating as its borderline (if not completely) unlawful practices. 
  If I had the energy I would **** which if any retaliatory actions happen I will for sure. The images are the newest permit as Ive received hard plates, but otherwise is the same as when it was towed. 

  Business Response

  Date: 05/13/2024

  We are a vendor that works for a private property. Where they have rules for all the residents. This resident signed a paper Agreeing to the rules

  Customer Answer

  Date: 05/13/2024

  I am rejecting this response because:   The document I signed was uploaded and again doesnt state that if its not stuck to the window its invalid. 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister and I were out praying (I have witnesses) till 11:30 pm. I drove them to their place around 11:45 pm and stayed with them for a while. I left her place around 2:30 am and found my car towed. Their receipt said it was towed at 1:45 am. I was shocked. Only two hours after I have parked?? The towing guy must have been on the look out for work!! When I called to complain, the ** guy did not give me any chances to talk. He kept talking over me as if I dont have a right to reply. He claimed that its my sisters fault for not knowing the rules. My sister had been living there only for 2 weeks!! Then he called the manager without any notice. I suddenly found a third voice on the phone! Very unprofessional and disrespectful.I complain that my car was wrongfully towed and I want my expenses back. I also want the towing company to put more just towing procedures. They should give the visitor at least 4 hours before towing. They should also give at least one warning per car to make sure they know the system. They also should establish a just communication system to allow for a better service.

  Business Response

  Date: 04/05/2024

  I'm sorry that the vehicle got towed. But her car was not in the vista area where it would have not been told if her sister had told her where to park instead. She parked in resident parking, keeping the people that pay rent from being able to park near their apartment. She was parked in front of her sister's apartment and easily could have moved her car 50 feet into the vista area.  We patrol properties, we don't sit and wait for people to come on it. The fact that she thinks that we should wait a certain amount of time before we tell, a vehicle means that she wants to control what the private property owner and management have set in place with their residents including her sister

  Business Response

  Date: 04/11/2024

  I'm sorry that the vehicle got towed. But her car was not in the vista area where it would have not been told if her sister had told her where to park instead. She parked in resident parking, keeping the people that pay rent from being able to park near their apartment. She was parked in front of her sister's apartment and easily could have moved her car 50 feet into the vista area.  We patrol properties, we don't sit and wait for people to come on it. The fact that she thinks that we should wait a certain amount of time before we tell, a vehicle means that she wants to control what the private property owner and management have set in place with their residents including her sister

  Customer Answer

  Date: 04/15/2024

  I am rejecting this response because:   

  1. The claim that I am taking people's spot is not true. My sister doesn't have a car. So technically, I am taking my sister's spot.

  2. The claim that I should have parked in the visitors area is only true if I had wanted to stay the night. Towing visitors after a couple of hours from visiting is not realistic or practical. Also, visitors, anywhere, park closest to the door they are heading towards. There is no need to park by the visitor's wall or at the street if the intention is to visit for a few hours.
  

  3. The suggestions I made to the company's policies are very reasonable and practiced by many towing companies.

  4. The companies complaint history on BBB has many cases that are similar to mine.

  5. Not negotiating the company's policies for the benefit of the doubt only lead to the assumption that they like the free money they find.
  

  Again, I think that towing my car was excessively enforced and I think my original requests are reasonable and objective.
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This tow company is a scam. I was towed from a parking spot Ive parked in for over 14 years at my elderly mothers apartment complex. They towed me this weekend which cost me over $200 in fees and ubers to get my car. They never even did their registration with the police department which means they were trying to get an extra day or two out of me trying to locate my vehicle by thinking it was stolen. Even the property didnt know that parking outside the gate was not visitor parking.

  Business Response

  Date: 04/15/2024

  I'm sorry, he feels that way. I don't know about 14 years of going to the property and parking there and not getting towed but I know over the last 4 years, they've had strict policy of where you can and can't park in the only place someone that does not pay rent can park is the visitor area. That's clearly marked with a box with 6 to 8 inch letters stating the word visitors.  All the residents that live there have been given notice several times I'm sorry that he visited his mom and got toad, but if he would have parked in visitor we would not be talking today. The spot where he parks is conveniently close to the apartments where people pay rent. It is not a special visitor area.  For him alone, it's not marked and is considered resonant parking.

  Business Response

  Date: 04/17/2024

  I'm sorry, he feels that way. I don't know about 14 years of going to the property and parking there and not getting towed but I know over the last 4 years, they've had strict policy of where you can and can't park in the only place someone that does not pay rent can park is the visitor area. That's clearly marked with a box with 6 to 8 inch letters stating the word visitors.  All the residents that live there have been given notice several times I'm sorry that he visited his mom and got toad, but if he would have parked in visitor we would not be talking today. The spot where he parks is conveniently close to the apartments where people pay rent. It is not a special visitor area.  For him alone, it's not marked and is considered resonant parking.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My registration for visitor parking expired on July 29th at 4:18 am I made it home at 4:40 am and they had my car before 5:00 am of July 29th My car was towed from **** ****** and I didnt even have time to register my car its like soon as I got here they took it. my car was registered until 4:18 am today and they took it at before 5 I made it home around 4:40am when I called a guy said they took it at 6 when I knew I had enough time to register my car its like they are stalking people over here and im a visitor they are some voracious tow drivers I even witnessed one driver pull out a gun on somebody and everything I just want my car back

  Customer Answer

  Date: 08/01/2023

  They kept my car for a hour and 24 minutes before turning it in and had my car at a different location and once I got it back it was stolen 

  Customer Answer

  Date: 08/01/2023

  They even have my car listed under wrong color my car is white they put brown

  Business Response

  Date: 08/01/2023

  Thank you for allowing us to respond to this complaint. The information given by the complaintant is incorrect. They did not register the review call after the 5 AM.expired car Was toad at 6:24 AM was not registered and is not a legal occupant of this property? I'm sorry for the inconvenience but if they would have registered their vehicle, they would not have been told. I cannot help it if someone does not take care of.  Registering their car at a property that they do not legally live at. Otherwise, they would have an orange res. sticker like the rest of the the person that has sent this complained in as not only incorrectly complained, but they are slandering us with comments that have nothing to do with their car being towed.  Thank you once again for allowing us to respond. But this vehicle was towed legally and would stand ** in any court of law. Thank you, and God bless. Thank you for allowing American Patriot. The number one towing company in ****** to respond.

  Customer Answer

  Date: 08/01/2023

  I am rejecting this response because:   I have proof of what was told too me from their dispatchers and now I see they retaliated against me because how do you know Im not legally over here and that you guys where mad that I got my car out the same day. Your driver didnt even take my car straight to the storage which is illegal and why are yall lying about the time and the color of my car how do you put brown when its white Im speaking truth which is not slandering 

  Customer Answer

  Date: 08/01/2023

  Man my car was wrongfully towed and it is illegal to take a car any other location but to the storage so my receipts shows yall had it since 5:01  so please explain to me because I dont understand and why lie about the time and color of my car and how do yall as a tow company know whos legal tenant and thats not your business to speak on I am a visitor I guess yall see my car too much and got it out for me and my car but again you have no right to taking peoples property thats what wrong with you tow drivers now youre not the police stay out of people person life and do legitimate business and let the police handle whats legal and illegal 

  Business Response

  Date: 08/22/2023

  This vehicle was towed legally and was not a retaliation. We cannot read the mind of an empty car. I'm sorry that the vehicle. Was towed, but you did not correctly register your vehicle. And that's the only reason that was towed and the color of the vehicle is irrelevant. The fact that the vehicle was not registered correctly as the only reason that was towed. . We only tow if vehicle is parked illegally. In a fireline, Handicapped parking or on grass. Or like you a non resident not registered in the visitor portal. Thank you for letting us explain that this is all a story from someone who doesn't want to take responsibility for not registering. God bless 

  Business Response

  Date: 08/22/2023

  We've argued with this gentleman over and over. There is no coming to an agreement. He wasn't targeted, he was towed legally.Also no Dispatchers or employees of ************ ever told him anything. Except how much he has to pay. I'm not going to keep going back and forth with a person living off the lease with someone at Colonial Tipiac and has not offered his driver's license yet so they can put him on lease and background check on the non registered guest 

  Customer Answer

  Date: 08/22/2023

  I am rejecting this response because:   For one I was a visitor not staying there and its my sister house I have the right to visit why are you so concerned about where I lay my head sir your worried bout the wrong thing and again I was targeted and as you can see he worried bout a lease that do not concern him or maybe they in cahoots with the office and this is retaliation because they tried to *** my sister and lost