Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed to myCalladoc at myCalladoc.com. I was provided a phone call from MDLive which can not provide the services I registered for and can not cancel my subscription. I communicated with MDLive customer service at ************ and ****** was unable to cancel my subscription. I was provided two phone numbers ************ and ************ for myCallaDoc, neither is answering or returning phone calls making it impossible for me to cancel a subscription.

  Business Response

  Date: 04/23/2024

  Hello Consumer, 

  We apologize as we are unable to assist on your complaint.

  We are not associated with MDLive or myCalladoc. We also do not have a representative or patient support member named "******".

  The numbers ************, ************ and ************ are also NOT ASSOCIATED to our company.

  Our website as well is www.callondoc.com NOT www.mycalladoc.com

  Please retract your complaint as we are a different company.

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer with CallonDoc and have a recurring $50 subscription to refill my blood pressure medicine which I need to be healthy and not die. I have been charged for the last 3 times with no prescription refill given. I have reached out through messages via the app. I have emailed and on both platforms I am given the run around and the reply was our medical providers are still reviewing your request. That was almost two months ago. Yet they charged me again April 8,2024 and I still can't get a reply and today is April 20, 2024. This is not right at all and this medicine is very important to my health. I am almost 50 years old. Need this medicine and they are just taking my money that I don't have a lot of and stealing it basically. I need this to be resolved and the $150 they took from me explained, refunded, or made right. Thank you.

  Business Response

  Date: 05/11/2024

  Hello Team,
  
  
  We sincerely apologize for the inconvenience and frustration you've experienced. Your health and well-being are our utmost priority, and we understand the critical importance of ensuring timely access to necessary medications. We regret any delays in our response and the lack of clarity regarding the status of your prescription refill requests. Please know that we have taken action upon receiving your complaint. Your prescription has been sent, and the refund for the excess charge has been processed. Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.

  Customer Answer

  Date: 05/13/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a 3 month subscription to ********* early January to get a prescription for a medication. I received my prescription promptly without issues. Mid March came around and I was notified by a pharmacy that a prescription had been delivered and waiting for picked up. I picked up the medication March 20th. At this point I thought I did not need ********* services anymore, and since the terms stated that I could cancel at anytime I did just that. During the week of March 20th I requested to cancel my 3 month subscription. Note that the renewal date was April 4th so I thought I had plenty time to cancel and not be charged $60 for the next 3 months. On March 28th, I received an email stating that my request had been rejected. I did not receive an explanation as to why. I requested to cancel my subscription again, and to this day is still listed as Pending Request and as a consequence I did get charged $60 on April 4th for the renewal of the 3 month subscription. The Company has stated that since I picked up my prescription on March 20th Im unable to cancel but this does not make sense since thats not what their terms list as a blocker to canceling a subscription.

  Business Response

  Date: 05/06/2024

  Hello BBB Team,
  
  Thank you for reaching out.
  
  We apologize for any inconvenience caused. Unfortunately, we are unable to ***** the refund request at this time. The service has been provided as per the patient's subscription plan, with the next quarter's prescription being sent and picked up by the patient. Refunds can only be processed if the patient had declined the prescription or had not picked it up at all. It's worth noting that the patient has paid for two quarters, and we have accordingly prescribed two 90-day supplies of the medication.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posing as a BBB accredited business, is not BBB accredited. I received a prescription receipt from them today and the receipt shows the BBB logo. This business is a complete scam posing as a telehealth office that can prescribe some medications. Verified with my pharmacy that they did not receive prescription and that this business is a known scam. The prescription is not valid, and my pharmacy does not have it.

  Business Response

  Date: 04/17/2024

  Hello BBB Team,

  Thank you for reaching out. 

  We've contacted the pharmacy and spoke with pharmacist ******. He assured us that there are no issues with the prescription and it's ready for pickup. Additionally, we've reached out to the patient through our messaging board regarding this matter.
  
  Let us know if there's anything further we can assist you with

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this service in September but yet they continued to bill me, still will not resolve the amount to refund. I use to love there service but now I feel like people should be ware that they will scam you.

  Customer Answer

  Date: 04/10/2024

  I have now received a late fee because ********* has not responded with returning my charge when the subscription was cancelled. So I feel they should refund me the new amount with the late fee coming to a total of 114.33

  ***

  Business Response

  Date: 04/26/2024

  Hello Team,
  
  Thank you for reaching out. We apologize for the delay in canceling your subscription plan. We have successfully refunded the last charge to your Zelle account. Rest assured, we will strive to improve our processes to prevent similar mistakes in the future. Your feedback is valuable to us, and we appreciate your understanding.

  Customer Answer

  Date: 04/27/2024

  I am rejecting this response because:   They have taken over 4 months plus to respond, therefore I accumulated late fees, my total that Im asking is ****** to pay off these late fees. 
  

  ***

  Business Response

  Date: 05/01/2024

  Hello Team,
  
  Thank you for your response.
  
  We apologize for any inconvenience caused. However, we would like to clarify that we are not responsible for the late charge incurred on your card. The reason we were unable to refund the latest charge to your card was because it had expired. We have processed the refund to your Zelle account instead.
  
  Thank you for your understanding

  Customer Answer

  Date: 05/03/2024

  I am rejecting this response because:   I feel since it has taken the company over 4 months to respond and it responded because I wrote a complaint on the bbb that it should be responsible for the lte fees the company charged me. Had they responded within the first 3 months of my continuous text messages or emails back and forth with their accounting department I wouldnt have occurred the late fees. If you need , I have copies of all those text messages and emails Ill be happy to show on the bbb. 
  ***

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In their services they advertise that they will cover the cost of the lab tests required while on certain medications. They never paid the lab and the lab sent me the bill for the tests. I reached out over a month ago to Call On Doc and they told me to not worry about the bill, that they would take care of it. I have since received two more bills from the lab and it still has not been paid. I tried to call the ironically named Call On Doc and there's no way to get them on the phone. I have sent multiple messages over several days through their system and they only respond by saying the message was forwarded to their lab department but they have not offered a resolution or even given me an estimate on how long it will take to resolve. I would not recommend using this business as their communication is sub standard and their business practices appear to be unethical.

  Business Response

  Date: 04/14/2024

  Hello, 

   

  This patient has been refunded on April 5.

  Proof of refund attached on this response.

  Please let us know if further assistance is needed.

  Customer Answer

  Date: 04/15/2024

  I am rejecting this response because:   The company did eventually reach out to me and provide a refund but only after I filed complaints with BBB and TrustPilot. A person should not have to go through such efforts to get a response from any company, let alone one offering professional medical services. I don't believe they would have ever responded to me had I not complained. The $15 refund was hardly worth the effort and headache required to get it. 

  Business Response

  Date: 04/23/2024

  Hello Team, 

  We apologize for the late response on this matter as we needed to investigate thoroughly.

  We may have been delayed in processing the refund for the patient due to investigation, however, we are unsure what more needs to be done.

  Patient has already received medication, and got a $15 refund when quest lab facility asked them to pay $9.

  Customer Answer

  Date: 04/30/2024

  I have reviewed the business response and accept this resolution but I still can not recommend anyone utilize their services. 

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to cancel my subscription several times to no avail. Their terms and conditions state to email or call and Ive done both, but they just direct me to my dashboard where I cant find anything to cancel my subscription. I clicked the button that read delete my account but it did not cancel my subscription. Really annoying to go through this.

  Business Response

  Date: 04/01/2024

  Hello BBB Team,

  Thank you for reaching out.

  On March 24th, this patient contacted us requesting to cancel her subscription. We promptly canceled the subscription the following day and communicated this to the patient through our messaging board. The issue has been successfully resolved.

   

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for medical care with this company but I've had nothing but problems. When you are ill, all they do is call in a prescription without ever talking to you. The prescription they called in was not the right medication to treat my issue. That was the feedback from the pharmacist. I tried numerous times to call, email, and message through their site without a single response.I'm trying to cancel my subscription since they do not respond and the information on their website says to do so by email. When you email them, you get a response that says they no longer accept emails. When you call, you are told to send a message through the site. When you send a message to the site, no one responds. This is the absolute worst company and customer service I've ever dealt with.

  Business Response

  Date: 03/30/2024

  Hello BBB Team,
  
  Thank you for reaching out.
  
  This patient became upset because no one had spoken to her about the medications she was prescribed. Additionally, we experienced a high volume of patients during that time, which hindered our ability to contact her promptly. We addressed this issue by communicating with the patient via our messaging board, and our medical provider also reached out to her directly. I'm pleased to report that this matter has been resolved.
  
  Please don't hesitate to reach out if you have any questions. Thank you

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the merchant on March 14, 2024 for a subscription plan, which is a 3-month membership that would entitle me to $15 cost per telehealth visit. I simply told them to cancel my subscription ONLY after the 3 months end, which is on June 14, 2024 in which they cancelled my membership effective immediately without refunding my payment on that same day after only one telehealth visit was done by **** have reached out to them and with pure ignorance they simply just refused my request to re-initiate the plan that I have paid for until the end of the contract (June 14, 2024). The email confirmation is attached showing the amount I paid and activation period of the membership. The other email shows the date they cancelled my membership. The other attachment shows their response to me; just based on that response alone I could tell that they didn't even try to look into the problem.This is the first time I ever felt totally scammed by a major company like this.

  Business Response

  Date: 03/30/2024

  Hello BBB Team,
  
  This patient reached out to us asking to cancel his subscription, the recurring charge of $15 per quarter. There was a miscommunication because the patient only wants to cancel the recurring charge and not the benefits of the subscription. We communicated to the patient via our messaging platform to add store credits to make up for the benefits of the plan. This issue has been resolved.
  
  Let us know if you need anything else. Thank you

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did one consultation they sent in prescription, then every 3 months I was supposed to get charge 60$ and receive new prescription. Well, they charged me , but sent no prescription, so I told them to cancel my subscription. Well, today charged by them again, even though I asked for subscription to be canceled, and I have the messages to prove it.

  Business Response

  Date: 04/01/2024

  
  Hello BBB Team,
  
  Thank you for reaching out.
  
  This patient was subscribed to our Quarterly plan and was charged but did not receive the refills in a timely manner. We asked if the patient wanted the refills to be expedited but they declined. We have issued a refund for the charges and communicated with the patient via our messaging board. This issue is now resolved. Let us know how else we can assist.