Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hudson Homes Management deserves to be out of business. Have lived in a property rental since 2019. All throughout the pandemic, we paid our rent up on time , never took advantage of the pandemic and not paying rent. We have been great tenants. Come December 2023 our lease was to expire. A NEW lease was sent to us on 10/10/2023 via email and in the resident portal. I did see the lease in the portal and decided to wait to sign it due to being on vacation. Came back from vacation and went into the lease to sign it on 11/24/2024 (lease expires 12/1/2023) and the lease was GONE. There was no direction stating how soon the lease needed to be signed, only when the new one would take place and when the old one expires as the new lease just needed to be signed by 12/1/2023. Yet it was not on the portal any longer when we checked again on 11/24. Have reached out COUNTLESS times to Hudson Homes via email and phone calls and voicemails regarding the lease and to no avail were they to us. Ignoring our voicemails/emails and giving no explanation. In the meantime of trying to figure out what happened to the lease that was generated , we received a notice to vacate the property by the end of March via EMAIL! (Why did they not answer the phone calls to inform us or heck, reach out to us!?) Logged in again to pay our rent to find out they are charging crazy $340 month to month fees and claiming we did not pay rent in full in December (which I have all my bank statements so thats false), charging a $340 rent fee and $340 month to month fee (hmmm?) but we did in FULL. Since, the fees are still there even after finally speaking with someone from their office. Just went into the portal this AM to pay our rent and the water bill and BOTH, the resident portal app and their website pop up box stating we are unable to pay rent! (LOL- what!?) I have proof of all: emails, voice mails, phone calls, every attempt to reach out to Hudson Homes saved. This property management needs training.

  

  Business Response

  Date: 02/15/2024

  Hudson Homes appreciates ************** taking the time to express her concerns. As this is an ongoing legal matter, there is no other information that Hudson Homes can provide. We encourage her use the communication channels provided by her property management team. We consider this case to be resolved. 

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hudson Homes Management is the company I currently rent my home from. Last winter they left me with paying ridiculously high gas charges for inadequate heating of the home. This year is worse. I am paying an enormous amount for gas and electric for a house that is inhabitable. I have let them know since last year that this is an issue and this year they are not helping rectify my situation. They have rented me a home that does not get warmer than 57 degrees F and 60 degrees F. I work from home, and I have a dog. I, myself have taken it upon myself to insulate the windows, have blankets over the windows, have a space heater running, and have 2 electric baseboards added and it is still insufficient of heating the home. I am now paying for electric, gas and my home is inhabitable.

  

  Business Response

  Date: 02/15/2024

  Hudson Homes has received ******************** complaint and reviewed her concerns. We understand that her concerns are related to the maintenance history at the property and recognize that she is dissatisfied with the response to her maintenance request by Hudson Homes and our maintenance vendors. 

  The issues expressed in the complaint have been reviewed by management in our maintenance department. According to that team, when they were notified in January of the resident's dissatisfaction, the work order was removed from out third-party maintenance vendor and assigned to a preferred general contractor of Hudson Homes. We received confirmation that the work was completed on 1/23 and have not been made aware of any additional concerns at the property. 

  Hudson Homes would like to thank Ms. ****** for taking the time to express her concerns and encourage her to reach out directly to Hudson Homes if she has any future questions or concerns. She may reference this complaint when calling if it is related to this matter. We consider this case to be resolved. 

  Customer Answer

  Date: 02/15/2024

  I am rejecting this response because:   As of today I have yet again submitted a maintenance
  request on 2/15/2024. Please see attachment. This attachment was highly detailed into the service
  that you so called provided from a Hudson Homes trusted maintenance team. I submitted my
  maintenance request because the issue is still ongoing. Please see the other attachments of my
  heating issues. I have set it at ***** degrees and it will not go over more than 62/63 degrees most
  days. So, I submit this request and you know what happens next. This maintenance request gets
  rejected because this is now a duplicate. I call Hudson Homes and speaks to a number of people
  including the maintenance department which did NOT call me back like they said they will. They
  informed me that this was rejected because there is a case open about necessary insulation that
  needs to be added to the basement. And they ask me, so was this done? No. No, this has not been
  done. Not one single person has contacted me. I live alone and Hudson Homes send unprofessional
  men here to try to remedy this issue, then nothing gets done, but I am put in weird places as they
  discuss with ME, the drama between maintenance teams. I have had it with the unprofessional
  teams that come out here and make me feel uncomfortable and also had it with the fact the Hudson
  Homes does not contact me to fix this issue. I am constantly reaching out constantly at my expense
  to no avail. As now, 2/15/2024 at 7:33pm Nothing has still been done, nor have I still been contacted.
  If this is not a clear reflection of their faulty practices and lack of responsibility then I would not be
  still having inadequate heat as a renter here in ************, as per Rental Laws, they are not
  providing me what they should be as a rental company

  

  Business Response

  Date: 02/29/2024

  Hudson Homes appreciates Ms. ****** taking the time to provide additional information. Senior leadership has worked closely with her to provide a resolution and the repair work at the home is now completed.

  **************** has confirmed with Hudson Homes that the work is done and that heat is flowing through the home and heating correctly. We hope to provide her a better experience moving forward and consider this case to be resolved. 

  Customer Answer

  Date: 03/01/2024

  I am rejecting this response because:   I am the person who pursued action. If I did not call almost every single day then I would not have received a resolution. This was the 5th or 6th maintenance person out here and they finally after all this time fixed the issue. I advocated for myself time after time and that is why I got the solution I did. Even after fixing the issue, I was told that the gas bills that have not been issued will not be addressed, even though that it is within the time my gas was not working properly. I was also told my senior management who helped that it was my issue because well, I decided to renew my lease and that no where in the Lease that I signed that said they were responsible. They are *****************, they ARE responsible for providing me with the bare minimum within renter rights. This was not within my renters rights. Lastly she mentioned that I ask my insurance for help because they will not be helping me further. I at some point had to stay with my parents because my place was too cold to stay at. They could not provide me with any better solution than to dump the issue back on me. Last year maintenance said it was fixed but the weather was already warmer out to test the gas working properly. This company does not try to find a resolution until you are pressuring them nonstop to help. Opening a complain through BBB helped take action but that is a shame that it had to get to this in order to get attention to my problem. They do not value their customers and constantly leave them with unanswered questions and no resolutions. There is zero follow up and it seems like everyone is annoyed by customers rather than trying to help or be kind to people when they are dealing with issues the rental company. It deplorable to try to avoid responsibility for a home that you provided and rented out to me and have barely even met national renters rights laws.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were renting a home from HHM and fell behind on our rent in March 2023. We tried emailing through the employee portal but never received a response. We paid as much as we could but in June 2023 they shut the payment portal off except for full payment only. In July 2023 we received a 5-day notice to vacate. We attempted to call them but they refused to payment arrangements. Then eviction proceeding began. ******** offers court based rental assistance which we applied for on Aug 28, 2023. HHM filled out their portion of the application which should have stopped the eviction proceedings but did not. To make matters worse, they originally filed the eviction in the wrong county which delayed our rental assistance application. Despite filing for assistance, HHM evicted us on Nov 6, 2023. One week later our application for rental assistance was approved which would have covered all of the back rent plus Nov rent as well. Through this whole awful ordeal we were led to believe that HHM wouldnt evict us since we had applied for rental assistance and by filling out their portion they had agreed to stop the eviction proceedings. We literally had a weekend to move ourselves and all of our belongings out of the house. One month later on Dec 8th my husband suffered a heart attack which I cant help but think was an indirect result of the stress of this whole dehumanizing & humiliating experience.

  

  Business Response

  Date: 02/01/2024

  Hudson Homes has not additional information to provide to this complaint as these concerns have went through the legal process which is now complete. We wish ******************** and her household well in their future endeavors. 

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently renting a home through Hudson Homes Management. On January 1st, ****, I submitted an emergency maintenance request because our heating was not working. A heating and cooling technician came out around January 3rd and could not fix the issue. I have called Hudson Homes Management three times since to get an update. The response I always receive is someone will reach out to you. We have gone without heating for 9 days now. It is currently 30 degrees in ********, **. I have a toddler and this is making it an unsafe place. I want the company to address maintenance request in a timely manner. I also want to be credited for this.

  

  Business Response

  Date: 02/08/2024

  Hudson Homes appreciates ************** taking the time to express her concerns. Hudson Homes regrets that her and her household had a poor experience with the **** maintenance issue at the property. We understand that delays can be frustrating to residents. Hudson Homes is dedicated to working closely with maintenance vendors and residents to provide a timely and complete solution to maintenance requests.

  In any instance of maintenance work that prevents residents from living comfortably in the home,Hudson Homes expedites these concerns to the best of our ability. Residents have the option to reach out to their renter's insurance provider for alternative accommodations and for any mitigation needs during these circumstances when it is warranted. 

  If ************** has any other questions or concerns, she is welcome to reach out to Hudson Homes directly. We consider this case to be resolved. 

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hudson Homes has removed my ability to easily pay rent for my property. I travel for work and they have removed my access to pay rent online. They state that it's their policy to remove access if there are 2 NSF transactions within 12 months. I had two small partial payments ($500 and $1000) that were only a small portion of rent that came back as NSF. I was not aware of this policy and cannot find it on the website or in my lease. Because of my job, this restriction puts a significant hardship on me and my ability to make my rent payments each month. I tried contacting a manager, but they will not allow me to speak to one.

  

  Business Response

  Date: 02/01/2024

  Hudson Homes regrets that ****************** has had a poor experience and appreciates her taking the time to express her concerns. She is correct that is is Hudson Homes' policy to not accept online payments after two returned payments. In order to treat all residents in a fair manner, we must apply our policies the same to all residents.

  ****************** has the option to pay using the **** service or certified funds. If she has any additional questions regarding payment options, her property management team would be happy to speak with her regarding this matter. We consider this case to be resolved. 

  Customer Answer

  Date: 02/03/2024

  I am rejecting this response because there is absolutely no such policy that is documented and shared with renters. I searched my lease as well as the website and there is absolutely nothing. This company is arbitrarily making decisions without proper communication and documentation. It is a very poor business practice.

  

  Business Response

  Date: 02/13/2024

  Hudson Homes appreciates ****************** providing additional information and expressing her concerns. We recognize that she is unhappy with the payment policy and regret that is unhappy with her experience. 

  As property managers, Hudson Homes is obligated to apply policies the same to all residents. We are unable to offer an exception to ******************. We encourage her to reach out to her property management team for questions about her payment options. We consider this case to be resolved. 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** was taken off auto-draft with zero notification. This was done by Hudson Homes in *********** has since admitted to the error). As a result of this error, we were charged MULTIPLE fees resulting in over $1k of erroneous charges. We reached out to customer resolution multiple times. We reached out to property management multiple times. We have multiple emails to confirm our correspondence. We have received zero response from our emails; however, we continue to receive numerous harassing calls regarding the past due balance that we feel is not appropriate. We have been unable to reach upper management after multiple attempts. Each time we receive a phone call, we request a call-back from management and have yet to receive it. I have followed up multiple times through email to no avail (again, I am happy to provide copies of our correspondence). We have paid our rent each month; however, HH has been so negligent that we actually received notification from a sheriff of court action (only to have this retracted once we provided proof of payment). We have never experienced this level of incompetence by a company prior to signing a lease with Hudson Homes. We would like immediate action taken by upper management to remedy this situation. I have gone above and beyond to attempt to contact the correct decision-makers for this company and have been unsuccessful in locating the correct people. Thank you.

  

  Business Response

  Date: 02/01/2024

  Hudson Homes appreciates ****************** taking the time to express her concerns. Management has reviewed her account and has determined that the fees accrued are correct and applicable per the terms of the lease. It is a responsibility of the resident to ensure that their rent payment is made on the due date each month. The property management team has worked with her and her household regarding this situation and partially waived some of the fees as a courtesy, but because of the extended amount of time that a payment was not received for the monthly rent, Hudson Homes is unable to offer any additional concessions. 

  Hudson Homes regrets that ****************** has not has a positive experience, and encourages her to reach out to her property management team for any future questions or concerns. We consider this case to be resolved. 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Business is terribly and they tried to take advantage of my mother she is elder age is 80. We have been living here now for 5 years. And we was late for Rent due to medical reason which we discussed with our property management. And was told everything will be ok. Well that was a lie they gave us a 5 Day Notice and we sent money the next day. Again we let them know ******** will be late but since me and my husband is back working we would be able to get back on track again we was late not behind. Me and mother and husband are on the lease not sure if they think just my mother pays rent but we help as well. They added an additional $1,100 stated it was legal fees without any notice and we sent the amount they requested which was $2025 and we have proof. All I want them to do is waive the of $1,100. We also made arrangement with our manger team that we will be paying $2,800 which would have taken care of ******** rent and late fees. I am lost and very upset more hurt this all was done the week of Christmas after my step dad passing. They have no heart and was not trying to hear what we was saying and now all of the sudden we can not reach our manager and we spoke with her boss and he was very rude and act as if we were lied but we have document conversation.

  

  Business Response

  Date: 02/01/2024

  Hudson Homes regrets that **************** has had a poor experience and appreciates her taking the time to express her concerns. As this is an ongoing legal matter, there is no other information that Hudson Homes can provide. We encourage her to reach out to her property management team with any questions or concerns. We consider this case to be resolved. 

• Initial Complaint

  Date:12/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a security deposit of ***** and this company gave me a list of how they used my money making no sense and lying about the costs they used. I received an email from the company a week ago of prices and they up charged me on the security deposit. Also charging me for damages that were already there when I moved in !!

  

  Business Response

  Date: 01/18/2024

  Hudson Homes appreciates Ms. ********** taking the time to express her concerns. Our goal is to always provide a transparent and accurate experience during the move-out process with our residents.  An account review has determined that the charges deducted from her security deposit are accurate based on the condition of the property at move-out.

  Ms. ************ property management team has been in communication with her regarding this matter since the complaint was submitted. Her property management team has provided additional information and the current status of her account balance. We encourage her to continue communicating with her property management team for any additional questions or concerns. We consider this case to be resolved. 

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease date 10-2022 to ***** Water bill went from about $80 a month to over $300. Ask for copy of bills from City. Told not to pay till they researched and then they charged late fees. Kept Deposit after move out for late fees and water bills but would not communicate or return phone calls.

  

  Business Response

  Date: 01/03/2024

  Hudson Homes appreciates *************** taking the time to express his concerns. Our goal is to continually provide clear communication and transparency during the move-out process and regret that he is unhappy with his experience. 

  A review of ******************** account has been completed and our records reflect a differing occurrence of events provided in the complaint. In reference to the water charges mentioned in the complaint, the resident is responsible to pay those amounts along with rent as part of their lease agreement. Any unpaid amount can accrue late fees after the due date. Hudson Homes did apply a one-time customer service credit to his account to help mitigate the cost of the water bill, but that courtesy does not remove the resident responsibility to remit payment for a balance. Additionally, multiple attempts were made to contact **************** at the phone number he provided by his property management team, but the number was not in service at the times he was called.

  Hudson Homes would like to again express regret that **************** had a poor experience, but we did attempt to assist him throughout his concerns. The past due balance is no longer with Hudson Homes so our teams are unable to assist with any concerns related to the balance. In order to achieve a resolution, the former residents would need to reach out to the collections agency that has the account for additional information. We consider this case to be resolved. 

  Customer Answer

  Date: 01/03/2024

  I am rejecting this response because:   We have asked numerous times of the actual copy of the water bill to see the true amount billed since it jumped so high. It was never understood how I went from a $80 water bill to over $400 .. We never communicated by phone after expressing numerous times of a stalking incident but they had 2 emails on file that they replied to many times so they had a way of contacting me. 

  

  Business Response

  Date: 01/03/2024

  Hudson Homes appreciates **************** providing additional information. We believe a back and forth would be unproductive as the past due balance is no longer with Hudson Homes so our teams are unable to assist with any concerns related to the balance. In order to achieve a resolution, the former residents would need to reach out to the collections agency that has the account for additional information. As Hudson Homes is unable to assist with the account,  we consider this case to be resolved. 

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hudson Homes Management LLC:They keep adding rental insurance without my authorization, and despite the fact that I have shared proof that I have always carried rental insurance. The charges are still there today and "due" on January first, despite having reported and asked them to stop it and refund. I will have to not pay the bill, but I am sure they will hurt my credit or something else for not paying, although it is their fault.

  Customer Answer

  Date: 12/30/2023

  Today, December 12,2023, I signed-in to the portal where I have for the last years paid rent, I figured (to avoid further issues) I would pay the amount corresponding to rent except the incorrect charges. However, it shows as in the attached screenshots.

  There is NO bill available online, and I cant submit any payments (see screenshots). It says to contact them, but they dont respond to emails nor answer their phones.

  I would like to understand what is going on and what to do next. And again, regardless of infinite number of complaints to them, emails and calls, they have continued to bill me for rental insurance without my authorization and despite having carried since I moved. 

   

  Customer Answer

  Date: 01/03/2024

  Attached is what the app shows (payment disabled by this company) on my attempt to pay the rent portion (without the unauthorized rental insurance charge that has been going on for moths despite my trying to have this company address and stop it). 

  Today is the 3rd of the month and it seems their goal is to prevent me from paying the rent, as so far I have done for the last 2 years.

  I am patiently waiting to know what is going and when this will be properly addressed.

  

  Business Response

  Date: 01/25/2024

  Hudson Homes regrets that **************** has had a poor experience and appreciates her taking the time to express her concerns. As this is an ongoing legal matter, there is no other information that Hudson Homes can provide. We encourage her to reach out to her property management team with any questions or concerns. We consider this case to be resolved. 

  Customer Answer

  Date: 01/25/2024

  I am rejecting this response because:   

  They keep saying to contact them, yet they ignore emails and they don't respond. They have also block me from being able to pay online. I had sent a check early in January (proof of delivery: ********************************************************************************);  I sent another check this week for full total amount, January and next month rent: proof of delivery: ****************************************************************************************************************

  They need to admit their customer service is horrible.

  I will start looking for another place, given the horrible treatment, however, I need time. Meanwhile, I will continue to make payments and sending them with proof of delivery.

  Kindly apply the payment and allow online payment as usual. I have lived here for almost 3 years and pay religiously every month. The kind of treatment you provide, due to your own errors, is just out of this world.

  **************

  Customer Answer

  Date: 01/30/2024

  Today, ******* 30th, I found a notice of termination of tenancy stuck on the door with big blue tape, which is dated Dec. 20th.

  I understand NOW,  what the response "ongoing legal issue" is, apparently for over a month (the notice is dated dec 20th, but I received over a month later). That's the reason why I was unable to pay ******* rent online, as usual.

  I have absolutely no words to describe the way this company treats clients. Total lack of communication, one has to file complaint online to get a response months later, for them to correct their own errors. 

  No wonders you have such horrible reviews by hundreds of people. As a highly educated person that I am, I can tell you:  I don't know of any company that treats clients like Hudson Homes does, and stays in business long. 

  Impressive.
  

   

   

  

  Business Response

  Date: 02/08/2024

  As this is an ongoing legal matter, Hudson Homes has no additional information to provide at this time. 

  Customer Answer

  Date: 02/09/2024

  I am rejecting this response because:   

  They have not resolved the billing issue despite my efforts. I have sent payment and provided proof of delivery, yet they refuse to acknowledge it. Even after sending the payment, they continue to send invoices by certified email, for which payment has already been sent. They have not cashed the check and previously blocked online access to pay rent.

  
  The complaint is still open. I suspect they are engaging in unethical practices by not accepting payment and falsely pretending rent is unpaid or overdue. This could potentially damage my credit and result in collection calls. Additionally, their unprofessional behavior includes unnecessarily sending strangers to deliver '90 days' notice (I had already said I was moving out), which frightened my 10-year-old, also leaving papers pasted on the door, and sending unnecessary invoices by certified mail. Unnecessary as payment has been sent.

   I'm unclear about the reference to an 'ongoing legal case.' However, what is evident is that Hudson Homes' conduct is highly unprofessional and raises serious questions about their practices. 

  Believe me: I am more desperate than you to end this and as I said. You are the worst that can happen to a tenant. You will forever have a bad opinion/review from me because that is how my experience has been: horrible experience, horrible property  management company.

  Customer Answer

  Date: 03/02/2024

  I have moved out of the apartment. A realtor received the apartment and there is paperwork that it was given back clean and in due order. 

  There are no legal issues going on. This is a claim of the business to try to control how this complaint is handled. Again, there are no ongoing legal issues. 

  I await for a solution to the billing issues reported, which is what is ongoing.

  Thanks.

   

  Customer Answer

  Date: 03/15/2024

  Hello,
  
  What is the status of this complaint? The billing issues were never resolved, in fact, they are sending a bill to my child, 11, and have ignored everything on the complaint I filed, including payment sent, etc. These people do not deserve to be in business much less to be accredited (it is a shame BBB has them even on their database!). 
  
  Please let me know the status of my complaint, I can provide more proof that they are acting negligently and unethically.
  
  ************************, MSc., SSBBP, PMP, PhD
  Mobile: ************
  Alternate Email: ***********************

  Customer Answer

  Date: 03/21/2024

  Hello,
  
  I am attaching proof as per your request of my communication with Hudson Homes,after this claim has been already submitted. I am totally drained and exhausted of dealing with them.
  If you can review that initially,when I filed the complaint, I said I suspected they would try to hurt my credit. That's exactly where they are going. Not only my own credit, but they have also added my 11 years old as part of their latest issued bill (see attachment, they sent an email saying that she has a balance due). That,despite all my wasted energy trying to communicate with them. They are still handling the billing negligently and incorrectly.
  
  Such communication to my daughter about a pending balance, suggests that a statement is available through the portal if its been less than 60 days, or through a collection agency. Since I checked the portal and there is no such statement (only the final activities are there, which I shared, and are incorrect), I can only think that they have sent the bill to "collections" or are attempting to do that (totally purposely, because I filed this complaint). They refused to take payment (didnt apply the check I sent on time) and blocked online payment,to say now that my daughter and I have a pending balance.  I have attempted once more to contact them, so they fix it, and I have not heard back (proof attached).
  
  Regarding the "legal issue", there has never been any. I always paid on time, and moved out as soon as they made an unnecessary show of asking for the property threatening eviction (I was planning on moving out anyways due to being tired of their negligence, I had not renewed my lease due to that and was paying month to month extra 20%). They claim "ongoing legal issue"because they would like to lean on that so that this complaint is ignored by BBB.
  
  Now, one thing is for sure, I have documented their negligence, and if they end up damaging my credit and even my daughters', then in the future, they will have to respond to that legally in fact. As of now, I swear under penalty of perjury that there are no ongoing legal proceedings, they got their property back in due order, and the only one with rights to start a legal proceeding here is me.  I will not at this point, and request that the complaint is handled fairly and consequently with BBB's mission and goals.  Hudson Homes is negligent and clearly, of questionable practices that seek to damage their clients, such as me, and even a child. All unfairly, because I have been an excellent tenant until the last minute, despite their extreme negligent and mistreatment of me as tenant.
  
  Thanks God, I am out of their property and have now nothing to do with them other than the fact that they keep on with the billing issues. They have not returned my security deposit, and proof is attached that the house was returned in order (clean and only "normal wear"). They continue with the billing issues (now worse, they have added an 11 year old as being responsible for the incorrect statement). I guess if my child does not pay they will have a collection agency calling her next? (Rolling my eyes).
  
  Please feel free to reach out to me if you need more clarifications in order to address this complaint fairly and stay true to your purpose in front of consumers.
  
  Thanks,
  
  *************************
  

  Customer Answer

  Date: 03/21/2024

  This is the report from the realtor that assessed the property on March 1st, and received all in due order, I returned it as it was given to me (in fact, I had it in better condition and returned it cleaner than they did to me). I have pictures as well if needed.

  

  Business Response

  Date: 04/08/2024

  As this is an ongoing legal matter, Hudson Homes has no additional information to provide at this time. 

  Customer Answer

  Date: 04/08/2024

  I am rejecting this response because:   

  Hudson Homes has not addressed anything, they continue to misrepresent the situation with "As this is an ongoing legal matter, Hudson Homes has no additional information to provide at this time."

  I have provided enough documentation of the situation to BBB.  Hudson Homes has ignored everything, despite my good will and cooperation (I tried to submit payment, moved out properly, etc.).  On their side, the billing issues have not been addressed, all the contrary, it's worse:

  They didn't even send me the final statement despite providing a mailing address and properly communicating.  Instead, sent an email addressed to my 11 y/o, referencing a final bill was available online.  But of that is incorrect: no final statement was mailed to me, no final statement is available online, the online portal payment option is still blocked, and there is no final bill available other than additional incorrect charges added to the account. Moreover, I have not received any comments or information about my security deposit, despite trying to know the status. 

  I need:

  a) The current balance corrected: check with rent payment mailed in January of 2024 applied, the security deposit applied, late fees removed, rent charges for March removed

  b) Final bill mailed to the address indicated: PO Box 352, **********, ** *****, or made available to be paid online.

   

  Thanks, 

   

  **************

   

   

   

  

  Business Response

  Date: 04/08/2024

  Hudson Homes is unable to provide any additional details regarding this complaint. As we have communicated in previous replies, we do not respond to legal matters outside of the normal communication channels of the matter itself. The complaint being reopened will not change our ability to respond. 

  The communications manager at Hudson Homes left a message for the former resident. She is welcome to contact us back for further clarification. We ask that this complaint not be reopened because we are unable to respond to inquiries regarding a legal matter on this platform. 

  Customer Answer

  Date: 04/08/2024

  I am rejecting this response because:   

  Hudson Homes continues to misrepresent the situation and has not resolved the issues at hand.

  There has NEVER been a legal matter. There has never been "an eviction".  I have already moved from the property, what eviction?

  I was month to month looking to move out because of your bad customer service.  ********************************************* sent me 90 days notice to move when I filed this complaint, again, due to your very bad customer service and incorrect/negligent billing.  I moved out within 2 weeks of the notice (because I was already going to move out). The notice was just an inconsiderate demonstration of how bad you treat your tenants.

  Kindly correct the billing issues and the complaint will not be reponed. Meanwhile the issues are not address, I will continue complaining.

  Thanks,

  **************