ComplaintsforJoGip Property Management

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The temperature sensor went out on my stove. Long story short, it caused a grease fire. I was less than three foot away when it happened and was able to grab a fire extinguisher and put it out. I called the leasing office to let them know. I'd taken the **** off of the eye but they needed to know because it was a dangerous situation. About two weeks later I get a delivery text from Home Depot that I thought was a scam so I didn't click the link. The next week they show up with a new stove. My son calls and I have to leave work. While the lack of communication was annoying, I was impressed-until I got the bill. $1241.16 I called the leasing office because obviously as a renter, I'm not responsible for faulty appliances. They said that they would dispute it with the home owner. I e-mailed once a week checking it. This went on for months and then I had a $75 late fee. I called and they said would check on it. Five days later I have another $15 late fee and every day after that. on the third day I get a response that the dispute was declined and the balance was due in full. I went ahead and paid the next months rent so that the charges would stop accumulating. I decided that I really didn't want to die on this hill because my credit is excellent so I asked them to take the late fees off and I would just pay it. I e-mailed again today and got an e-mail that the late fees still apply. This, on top of the fact that we haven't been able to use the community pool since we moved in almost ten months ago because the HOA couldn't get in touch with anyone. Today someone knocked on my door trying to serve the homeowner a notice.

  Business response

  10/03/2022

  Business Response /* (1000, 5, 2022/07/12) */ Contact Name and Title: ******* ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@JOGIPDALLAS.COM JoGip Property Management is a third-party fee management company. We represent landlords. We regret the events happened to Ms. *****. JPM is not the final decision maker nor the landlord for this property. Landlord has determined tenant is liable for damage to property and she alone is responsible. This information has been communicated to Ms *****. JPM has worked both with the landlord and tenant to resolve issue. JPM is not in receipt of any funds to replaced damage appliance. All funds related to the case is the property of the landlord. JPM does not have authority to refund Ms. ***** for damages she admitted she cause to the landlord's property. Consumer Response /* (3000, 7, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not cause these damages. I could not control the faulty stove sensor which was a safety hazard, to say the least. A faulty appliance that is owned by the landlord is not the responsibility of a tenant. My renters insurance would also not cover the damages because they were no fault of mine. I should be credited $1024.84 plus $75+$15+$15+$15 that were charged totaling $1144.84.

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