Complaints

This profile includes complaints for Associa Home Office - Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Associa Home Office - Dallas

  5401 N Central Expy STE 220 Dallas, TX 75205-3347

  
• 

  Associa Nevada South

  8345 W Sunset Rd STE 150 Las Vegas, NV 89113-2177

  
• 

  Associa

  13208 NE 20th St Suite 400 Bellevue, WA 98005-2027

  
• 

  Waccamaw Management, LLC

  41 Maintenance Dr Pawleys Island, SC 29585-5779

  
• 

  Associa Inc

  17220 N Boswell Blvd STE 140 Sun City, AZ 85373-1984

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother (****** Sniscak *****) and I jointly own property at the address provided, which is under the control of Associa Mid Atlantic home owners association. We recently received a letter informing us that two pieces of our "holiday" decor were in violation of their policies and needed to be removed from the front of our property. Neither of the items mentioned are in any way tied to any holiday. One is a denim wreath which has been circulated with other wreaths on our front door for 5 years. The other is a small dragon lawn ornament which has been consistently in our front yard for at least 10 years. Until now, no issue was ever made by anyone about these items. The dragon statue was falsely labeled by Associa as a "Halloween" decoration, which it is not. Dragon folklore predates Halloween. Also, Halloween is a holiday associated with Christianity, and I am not a Christian. I take direct offense to Associa automatically assuming that I am Christian when I am not. Associa did not specify which holiday they felt our blue denim wreath was tied to, but regardless, like the dragon ornament, it is not tied to any holiday. Many other members of our community have lawn ornaments and wreaths and other such decorations on their property, but to the best of my knowledge, they have not been targeted as we have. There is nothing in the community rules that forbids wreaths, nor anything that forbids dragon ornaments.

  

  Business Response

  Date: 05/13/2025

  Attached is the communication from **** ***** to our team relative to the violation letter he received.  The summary of responses are as follows (with copies attached):

  5/7 - 3:55pm - Mr. ***** called our team members insulting names
  

  5/7 - 3:55pm - (separate email) Mr. ***** emailed our team member using profanity

  5/7 - 4:05pm - Mr. ***** continued to use profanity in response

  The *************** of Directors would like to proceed with the removal of the skeleton (picture attached).  The wreath is permitted.

   

  Thank you.

   

   

   

  Customer Answer

  Date: 05/13/2025

  I am rejecting this response because:   

  Thank you for allowing the wreath, but you addressed nothing about the reasoning behind the dragon removal and the fact that I do not honor the same religious traditions you do (which I am allowed to do under the 1st amendment of the **** Constitution).  We will be leaving your fascist community as soon as possible, and I will use whatever language I like, particularly when your associates refuse to talk with me (hanging up on phone calls) and fail to provide promised followups (72 hours from May 7, with no followup as of May 13).  If you expect me to pay my bill every month, you should at least speak with me when I call.
  

  

  Business Response

  Date: 05/19/2025

  Hi Mr. ****************** was no intent to include anything in any type of religious matter with the initial violation letter.  

  After further consideration, the board of directors of the ********** ****** *** has agreed to permit the ornament currently in dispute as well as the wreath.

  Thank you.

   

   

  Customer Answer

  Date: 05/19/2025

  Thank you for allowing both the dragon and the wreath.  However, it never should have been an issue to start with.  You claim that nothing religious was intended, but your initial letter specifically (and falsely) listed my dragon as a "Halloween" decoration, which is a holiday associated with Christianity (which is a religion the last time I checked).  While I appreciate the reversal of your original decision, we will still be moving within the next year or two, as it is becoming clear that people of different backgrounds are no longer treated equally in this community.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a board member for the ******************************* Association in ****************, where ****** Triad served as the property management company. I witnessed several ethical concerns involving the property manager, but recently, ****** Triads actions have escalated beyond ethics violations into illegal conduct. In coordination with a board member, they subverted our condo bylaws and illegally amended our governing documents to allow the board to sell a portion of our common area to a utility company.Our bylaws clearly state that amending the governing documents requires a special meeting, which was not held. Instead, a board member collected signatures on a blank piece of paper. Many signers did not fully understand what they were signing, and over 40% revoked their signatures within days after learning the board was effectively selling our land to a utility company for the installation of high-power electrical lines.****** Triad refused to acknowledge the revocations and informed the board member who collected the signatures that their legal team had approved the amendment, claiming the bylaws were validly amended.Heres the critical issue: the board member who collected signatures under false pretenses is receiving a separate and private settlement from the utility company. Clear conflict of interest. We have retained legal counsel to halt the boards unauthorized sale of our common area. Additionally, we are seeking separate legal counsel to hold ****** Triad accountable for damages resulting from their disregard of our governing documents.The property manager is ***** *********. If the President of ****** Triad, ******* ******, wishes to discuss the ethical and moral issues I witnessed while working with ****** Triad, he may contact me directly.

  

  Business Response

  Date: 05/12/2025

  *********************************** is in receipt of the complaint filed by Mr. ***** *********** concerning the ******************* Condominiums Association (the Association)and the acquisition of property by *** through eminent domain. We are providing this response in our capacity as the Managing Agent for the Association.
  
  It is important to clarify ******-Triad's role. As the Managing Agent, we operate under the terms of our Management Contract with the Association and at the direct instruction of the Association's Board of Directors. ******-Triad serves as a liaison and consultant to the Board and is not a decision-making entity for the Association.
  
  The situation with *** originated from a lawsuit filed against the Association due to the necessity of power lines for a new cancer wing at a nearby hospital. We would like to remind Mr. *********** that he was a member of the Board of Directors at the inception of this matter. Furthermore, Mr. *********** was involved in identifying and initiating the engagement of legal counsel specializing in eminent domain to represent the Association, as the Association's primary legal counsel does not handle such cases. Prior to their engagement, this attorney advised that their strategy would focus on negotiating the highest possible settlement for the Association rather than contesting the eminent domain action itself.
  
  ***'s initial compensation offer to the Association was a certain amount, with a specified period for dispute. The Association's dispute was submitted after this timeframe, resulting in *** proceeding with the eminent domain acquisition. Through the efforts of the legal counsel retained by the Association, the compensation offered by *** has been significantly increased,with a limited timeframe for agreement.
  
  Given some ambiguity in the Association's Bylaws regarding the specific requirements for negotiating such matters, three members of the Board of Directors proactively sought signatures on a petition to demonstrate support for the ***************** to negotiate with ***. While subsequent legal interpretation clarified that such signatures were not strictly required under the Bylaws, the petition serves as evidence of the Board's direct communication with ***owners to inform them of the situation. The Board has been diligently working within its capacity and under the guidance of the legal counsel it retained counsel that, again, Mr. *********** was instrumental in selecting to navigate this complex situation.
  
  The remaining step for *** is to secure Township approval for the power lines. It is our understanding that should township approval be denied, the hospital is prepared to pursue approval at the state level, with a strong likelihood of success given their status as a healthcare institution.
  
  Regarding the concern raised about a "private settlement" for a Board member,we believe this assertion is based on conjecture. There are a number of ***owners across two buildings who stand to experience a potential loss in property value and the inability to rebuild in the event of significant property damage due to the eminent domain action. These ***owners were advised to seek independent legal counsel to explore the possibility of additional individual settlements. A few of these co-owners happen to be members of the Board of Directors. However, this does not constitute a conflict of interest,as these individuals are acting in their capacity as affected property owners seeking to protect their personal interests, separate from their fiduciary duties to the Association as a whole. We encourage a focus on factual information rather than unsubstantiated claims.
  
  Finally,we reiterate that ******-Triad is not a decision-maker for the Association. The Board of Directors requested that our representative, ***** *********, serve as a point of contact and a witness in matters related to the *** case.Allegations of unethical conduct against Ms. ********* are unfounded.
  
  We trust this response clarifies ******-Triad's role and provides accurate context regarding the situation involving the ******************* Condominiums Association and ***.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th, Associa received a monthly HOA payment in the amount of $260 via electronic transfer from my bank in error. My property, ************************************************** was sold on April 14th with no funds owing. I have called repeatedly since May 2nd when I realized the error, to try and get this resolved. I have been advised that no one is able to locate the funds, in spite of the attached evidence that $260 was sent to Associa. I have never received a promised call back and after today's conversation with another associate, I have also discovered that the funds Associa is advising that they cannot find these funds. I am requesting a full refund of the $260 that should never have been sent to Associa and including the proof that the funds were electronically transferred on April 30th 2025.

  

  Business Response

  Date: 05/18/2025

  A team member returned Ms. ******** call  from customer service and left her a message advising that we do not show a refund due to her.  There is a 0 balance on her account and no overpayment on the new owners account, which Ms. ****** is claiming is where her payment was applied.  We also indicated that should we receive a payment from her that we will issue a refund to her last known address.  

  Customer Answer

  Date: 05/18/2025

  The money was returned, the proof that it was paid to Associa has been shared multiple times, though they continue to claim that no such money was ever paid to them.  I accept the resolution purely as I have finally received my money, not because this response was in any way helpful or resolved the matter at all. 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint concerns the conduct of ******** ********, a property manager with Homeside Properties, an Associa company. On January 6, 2025, she identified my husband's vehicle as parked in a reserved spot in a mixed-use parking deck in **********, ** (used by both residents and patrons of Highland Yoga). Without any attempt to notify us or seek resolution for the damage of a metal sign (estimated at $50), she escalated the issue directly to law enforcement, resulting in a warrant for my husbands arrest. He was jailed for over 36 hours due to this.We were never contacted about the damage, nor were we given an opportunity to make restitution prior to the criminal charge. The matter could haveand should havebeen handled civilly and with more professionalism, particularly given the low dollar amount and the absence of any prior conflict. Highland Yoga, the business we were patronizing, confirmed they were unaware of this incident or the legal action taken by the property manager.This aggressive and punitive response has created significant hardship and distress. My husband was dealing with the emotional strain of our dogs recent cancer diagnosis and behaved poorly in the moment, but its unacceptable that the property manager weaponized the criminal justice system over a minor, reparable issue.We are asking that this behavior be addressed, and that Homeside/Associa implement clear escalation procedures that involve communication and resolution attempts before resorting to law enforcement for non-violent, low-level incidents.

  

  Business Response

  Date: 05/08/2025

  Thank you for your outreach. Homeside Properties serves as the managing agent for **************************, where the incident in question took place. ******** ******** is the onsite property manager for the community and is an employee of Homeside Properties. We take all incidents of vandalism and safety concerns very seriously. Our team is committed to maintaining the highest ethical standards while prioritizing the security and well-being of both our residents and employees. As this is an ongoing investigation being conducted by the ****************************, we are currently unable to share specific details or updates regarding the matter, as outlined in the complainant's attachment.

  If there are any further questions, we encourage the complainant to contact Detective *. ********* with the **************************** at *******************************************

  Customer Answer

  Date: 05/08/2025

  I am rejecting this response because:   Thank you for your response. I understand you are unable to comment in detail due to the ongoing investigation. However, I would like to reiterate that no one from Homeside Properties, ********************, or the **************************** ever attempted to contact us about this incident prior to a warrant being issued. We learned of it only when I was pulled over on May 4, months after the alleged event.
  I respectfully disagree with the notion that this matter was handled in line with professional standards. There was no outreach, no request for restitution, and no attempt to resolve this civillydespite it involving a $50 sign. The response resulted in my spouse being incarcerated for over 36 hours and caused significant trauma and disruption to our family. I urge Homeside Properties and the *** to review internal protocols regarding escalation and communication, particularly when involving guests of commercial tenants in a mixed-use development.
  I will be following up with our legal counsel directly.
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding the inefficiency of the *** in communicating with residents about various matters. Effective communication is crucial for maintaining a harmonious and well-informed community, and it seems that this fundamental aspect is currently lacking.Over the past few months, there have been several instances where important information was either delayed or not conveyed at all. These lapses in communication have caused confusion and frustration among residents. The excessive tree trimming has significantly reduced the amount of shade, which is particularly valuable during the Arizona *******. Ive noticed a decrease in local wildlife, which I believe is directly related to the loss of natural habitat and cover provided by the trees. I believe a more balanced approach is necessary to preserve the aesthetic and ecological benefits of our trees. Perhaps we could discuss alternative solutions or guidelines that take into account both maintenance needs and the importance of shade and wildlife.Additionally, the methods of communication utilized by the *** seem to be outdated and ineffective. Many residents have reported not receiving emails or notices, and there is a general sense that the channels of communication are not reaching everyone they need to. It may be beneficial to explore modern communication tools, such as community apps or more consistent email newsletters, to ensure that all residents are kept informed in a timely and efficient manner.Furthermore, when residents attempt to reach out to the *** with concerns or questions, the response time has been disappointingly slow or not at all. This lack of responsiveness exacerbates the problem and leads to feelings of neglect and dissatisfaction within the ************'s been almost 3 weeks since I sent an email (see above) ...no response yet, and another 40-year-old tree was taken down today by the pool, so no more shade there either.

  

  Business Response

  Date: 05/12/2025

  Unfortunately, there is no record of anyone by the name listed in the complaint in our data base as an owner, client, or customer.  There was an email provided and we have reached out to that address to attempt to provide customer service to this individual. ********************** provides every owner with the access to their state-of-the-art community website or portal which contains an enormous amount of information related to the community and activity taking place within.  It also provides an exceptional means of communication with the Board and the Associa managing agent.  All registered residents of the community can access this information.  Further, decisions affecting the community such as those mentioned in the complaint are dictated by the Board of Directors who govern the community and direct Associa as the managing agent.  Residents can be intimately involved in all this information and any decisions made by attending Board meetings including a chance to be heard before the decisions are made and ratified. These meetings and opportunities are publicized, advertised, and noticed as required per law with the intent of promoting transparency and participation by all residents.  It is always better to get involved in those things that matter to you before any action is taken rather than afterwards. To communicate with the management company, the owner can call ************ where tens of customer care professionals are waiting to take your call 24 hours a day, 7 days a week.  ******************************** is another way to communicate with our team to get information and answers to whatever questions the owner may have.  Attendance at a board meeting is yet another way and a way to be involved in the decisions being made in the community. Negative reports to the Better Business Bureau are matters that our company takes very seriously.  However, in contrast that pales in comparison to attending Board Meetings which keeps residents keenly involved in what is going on in the community and how to communicate with the association and the management company. 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in error by Associa that I needed to start sending my homeowners association fees to them instead of town properties that I previously had. As I received this letter I thought our ********************** had changed.come to find out later that it didnt. Associa did take over other properties on my street but not mine. This letter was dated November 2024. So my December hoa of $262.50 went to them the first of December check#****.

  About a week later my neighbor told me that Associa sent out this letter to us in error and that we are not to pay them but we are to keep paying Town Properties. When I found out by calling town properties back in December that I was not supposed to send my hoa check to them it was sent to me in error. ******** at town properties stated that they will not forward my payment made. She stated that I would have to call them directly to get a refund.

  At that time it was mid December. I called and got through to a lady *** ********* who tried to assist me in the refund. I keep getting put off after calling a few times. She stated that she needed to check into it. On December 23rd, 2024 I received a voicemail from her stating that she would mail my refund check.

  On January 23 I called *** back stating that I still havent received the check and she stated that she would check into it. Sometime in February she stated that I had paid them over $500 which she was going to get me refunded. I stated that I never paid her that much and I didnt want to accept money that I never paid to them. She told me thanks for telling me that I didnt want to accept money I never paid them.

  I only paid them $262.50. To date, I have not received any money from Associa. She refuses to call me back with several attempts.I did call Town Properties and spoke with ****** **** and he actually called *** ********* asking her to get my refund to me asap. He stated Associa has a huge problem with their property managers.

  

  Business Response

  Date: 05/18/2025

  Our team is actively working to address ********** concerns.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2/2024- I sent a check ($5985) to the *************** for a lump sum payment for a budget amendment (Irrigation repairs) so that I would not have to pay in addition to my monthly HOA fees.1/7/25- I was charged incorrectly for $717. My fee should have been $612. I called the Accounting office at the Dartmouth and spoke to a female who let me know that a refund of the difference will be sent. ($105)2/5/25- I called Accounting again this time reaching ****, a manager, who said he will look into this and call me back. I never heard back.2/20/25- I called ****** line directly again and he ensured me that he will get to the bottom of it and make sure the refund gets sent out and email me an update. I never heard back.2/26/25- I called **** again and left a voicemail. Never heard back.3/3/25- I emailed **** *****, portfolio manager and setup a call for 3/4.3/4/25- **** called and assured me he would make sure this all taken care of and I receive the refund.3/7/25- I emailed **** for an update. **** had no update.3/20/25- I emailed **** again for an update. He ensured me a check was being mailed.4/10/25- Still have not received a refund check. Emailed **** again no response.4/18/25- Emailed **** again.4/22/25- **** responds he will find out what is going on.4/29/25- No update, left voicemail for ****.

  

  Business Response

  Date: 05/06/2025

  Dear *******,

  We apologize profusely for the lack of timely response to your calls and emails.  I have researched your request and confirmed that we have issued a reimbursement to you in the amount of $105.00 with Check #********** that was mailed via **** to you yesterday. 

  Not to make excuses, but the only explanation I can share with you as to why it that took longer than usual to satisfy your request is due to a new software transition in both our accounting and property management software systems that we recently experienced.  It has taken our team a greater amount of time than usual to respond to homeowners' requests expeditiously while becoming more accustomed to the new systems.

  We sincerely apologize for the incorrect charge made to your account and appreciate your timely payments of your monthly fees and for paying your budget amendment for the irrigation project in advance. We promise to be better going forward and hope that you will show us some grace meanwhile. If you should experience a lack of response from our team in the future, please don't hesitate to contact me directly at ****************************** or call my direct line at ************.  

  Thank you.

  ***** *******, ****************** Management

  Customer Answer

  Date: 05/15/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on the sale of our unit at ****************** in ********* on 2/20/2025. As part of closing, the *** charged a $500 move out deposit that would be refunded ***** days after the close of escrow. As of today, 4/28/2025, we have still not yet received our deposit. We have contact the office 3 times since and have received different answers as to whether our refund has been issued. Last week, we went an email to the property manager and have not received a response since. We are requesting a refund of our deposit since it has been more than 90 days since close of escrow. We have provided our forwarding address as requested.

  

  Business Response

  Date: 05/10/2025

  We are actively working to address ***** ****** concerns. 

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because:  I would like an actual time and date, steps that the business is taking to make sure this is being escalated for resolution as this deposit is well overdue.   

  

  Business Response

  Date: 05/16/2025

  This response is submitted on behalf of **************************, the managing agent for the The Village Serramonte Homeowners Association in *********. As the managing agent, we act solely at the direction of the Associations Board of Directors and in accordance with the management contract. Regarding the $500 move-out deposit collected from you during the sale of your unit, which closed on February 20, 2025, and the $500 move-in deposit collected from the buyer, we have confirmed that no damage occurred during the move-out process. Both refund requests were escalated, and the necessary refunds have been processed and issued to the respective parties at the forwarding addresses provided. We apologize for any confusion or delay you experienced and acknowledge that communication from our office could have been more consistent. As the managing agent, we do not retain Association funds or have authority to make independent decisions regarding refunds, and we act only under board direction and the governing policies of the Association. We consider this matter resolved and remain available should you have any further questions.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intimidation Tactics- Homeside Propertues has managed the ***** Trace Subdivision subdivision where I live for about 15 years. Recently I reported ongoing harassment by ********* Member and was sent an email from ****** ********* at Homeside Property instructing me to NOT Communicate with anyone else in the community or anywhere else about whats taking place in the community.Also per ****** *********, all of my emails will be sent straight to the Attorney. Looks like ****** ********* is trying to threaten a homeowner with another Illegal lawsuit.******************* has had many property managers at ****************. However Ive we have never had a Property Manager overstepping their boundaries and deciding which property owners emails to send to the ***** *********** and which to go to file G for ********** the US citizens have legal rights. To tell a property owner whom they may contact or how they may exercise their legal rights is unlawful!!!EMAIL FROM ****** ********* (see below)I will be sending all correspondence from you going forward directly to the Association Attorney, ***** *******, for visibility.Also, several of these people you are emailing are no longer associated with ***** Trace. I have asked you repeatedly to refrain from sending emails to xxxxxxx who is simply another homeowner and not associated with the HOA.Warm Regards,NOTE: Regular business hours are 8:30 to 5:00 Monday through Thursday and 8:30 2:30 on Fridays. Visitors will need to make an

  

  Business Response

  Date: 04/29/2025

  We appreciate the opportunity to respond to the complainant. Any communications from Ms. ***** should be re-directed to the Associations Attorney, ***** *******, of ****** & *******. The complainant issued a Cease & Desist notice on February 7th 2025, which is the first enclosed notice titled "Cease & Desist to ******* *******". The complainant also issued a demand letter on February 7th 2025 which is the second enclosure titled "Demand Letter from *****".

  Counsel for the Association issued the attached response which is the 3rd enclosure titled "***** Response". As such, any communications moving forward should be directed to ***** Trace Counsel.

   

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have live in **************** for over 8 years. I have always paid my *** **** on the 17th of the month. I have never receive a late fee. Now the last two months I have been given a late fee because the hoa director of my community says its due on the 15th. They send out new payment coupon and the date clearly says later after the 18th. I reach out and I was given push back. So now Im here to get this issue resolve.

  

  Business Response

  Date: 05/04/2025

  Our team is actively working to address the owner's concerns. 

  Customer Answer

  Date: 05/04/2025

  I am rejecting this response because: No one has reach out and I ask to speak to the president of vice president or anyone over my hoa director. I am not asking for much I just want the ***** late fees remove. I have spoken to my neighbors and everyone stated they have been living her for years and pay they always pay on the 17th. If this company take the time to look at my payment history over 7 years. I paid on the 17th. The company beginning of 2025 send out payment coupons and it clearly stated the payment is late after the 18th. I just want there 50 late fees remove. I send proof of the payment coupon Asssocia Carolinas and out. The Lakeview commons director **** is very rude I dont want to deal with her. I want someone higher than her to address my concerns and fix my issue. Also I attach proof I paid Jan and Feb past the 15th no late fees. So why I have them for February and March. 

  Customer Answer

  Date: 05/05/2025

  This case can be closed! It has been resolve thanks to the President ****** *******

  

  Business Response

  Date: 05/12/2025

  We have spoken with Ms ****** and review her account history.  a $50.00 waiver of late fess has been added to her homeowner account to correct the late fees which were billed in error.  The late fees were corrected on 5/5/25.

  Customer Answer

  Date: 05/12/2025

  I have reviewed the business response and accept this resolution.