Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the middle of march, my account was banned without warning on both tinder and Hinge. *** received no information with regards to how my account was banned or as to why. Tinder customer support was very crass, and were unable to provide any information as to the reasoning behind my ban.

  Business Response

  Date: 09/07/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 6, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban ******* after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and ******* was banned from Tinder. We believe this to be in the best interest of our member community. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service. The Hinge Terms of Use require that "You have not previously been removed from our Services or our affiliates services by us or our affiliates, unless you have our express written permission to create a new account." Therefore, *******'s Hinge account was also terminated as ******* is not eligible to create or maintain a Hinge account.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Tinder does not disclose specifics regarding any report(s) submitted. We understand that ********************* want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate, discrimination, or other malicious intent. We can also confirm this same action would be taken against any user based on the reported concern(s)
  
  While we understand that ********************* remain dissatisfied with our response, but this account will not be reinstated. In addition, any new accounts ******* creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction occurred on 9/05/23.Made a Tinder profile and purchased the Tinder plus add on and Tinder mysteriously banned my account after I self verified myself so I clearly was unable to use my add on.

  Business Response

  Date: 09/07/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 6, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  The Tinder account associated with this phone number is not banned or restricted. Rather, it was self-deleted from the user side on 9/6/23. In order to continue using Tinder, ******* will need to create a new Tinder account.

  The ********************** Terms of Use explain "Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods." Users may submit a refund request to Tinder support at ***************************************************************** to see if a refund exception may be possible.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 6th, 2023 A user of multiple apps under ********************** on and off for years, I have been banned out of what MUST be an error on Tinder - note that this also happened months ago and I was able to log back in successfully within a few hours, which has not been the case today - after re-submitting photos for verification at that. I have never violated any of their community guidelines or other rules in my years of using Tinder, Bumble, Hinge, etc., and will typically block and/or report those that do so in alarming fashion on my own. In order to take any sort of safety precautions for MYSELF, I have had to pay to use this app to be able to swipe whilst "hidden" so as to not be seen by past abusers met ON their apps because Tinder's system for blocking does NOT work, and the people that should have their accounts banned are somehow able to keep theirs. My bio (attached) doesn't have anything that goes against rules, my profile photos are ALL respectable, and my conversations are entirely PG-13. I would like my account reinstated as soon as possible.

  Customer Answer

  Date: 09/06/2023

  Hi there,

  My full name is *************************, and my address was not required to submit my complaint originally, however it has been provided below:
  

  ******************************************************************************************** 

  If there is any further information required in order to have the claim re-opened, please let me know.

  Thank you, 
  

  Business Response

  Date: 09/20/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 20, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Tinder has reviewed this account and determined that it may be reinstated. We ***************** will enjoy Tinder going forward.

  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  

  
  

  Customer Answer

  Date: 10/03/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I was matched on tinder with an obviously fake account. They had used photos of a model to make the account, and the content of their messages was typical of fake accounts like this. I then responded to one of these messages telling the spam account to "kill yourself" I know doing so was a violation of their terms. But, I feel that addressing the message to a fake account that was trying to scam me, an account that was also violating their terms, should alleviate me from being banned. I would never tell an actual genuine person to do that. And, if tinder will show me lenience and allow me back on the app, I promise to never violate their terms in any way, even when confronted with a spam account. The reason I waited so long to file this complaint: I moved onto other dating apps and tried those. But, tinder is the most used app and I still want to be able to use it.The banned Phone number in question is **************

  Business Response

  Date: 09/06/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 6, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban ******** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and ******** was banned from Tinder. We believe this to be in the best interest of our member community. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Tinder does not disclose specifics regarding any report(s) submitted. We understand that *********************** want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate, discrimination, or other malicious intent. We can also confirm this same action would be taken against any user based on the reported concern(s)
  
  While we understand that *********************** remain dissatisfied with our response, but this account will not be reinstated. In addition, any new accounts ******** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently required a refurbished phone in which the previous owner of this phone, had a tinder account that has been banned from the platform. When I attempted to create a tinder account it told me I was banned. I contacted tinder and informed them that I just purchase this phone and denying me access to this platform is discriminatory. I have never violated any of tinders terms of service and if Im not granted access to this platform, I will be be filing a a lawsuit in court for discrimination.

  Business Response

  Date: 09/06/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 6, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 

  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations of our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. However, we can confirm Tinder does not discriminate on the basis of any protected characteristics and applies its Terms of Use universally to all members.

  While we understand that *************** remain dissatisfied with our response, but this account will not be reinstated. In addition, any new accounts they create will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  

  
  

  Customer Answer

  Date: 09/12/2023

  I am rejecting this response because I never violated any of Tinder's terms of service. I have never had an account on *********************** platform. I bought this device as a pre-owned device, and I attempted to make an account using my device, but I was told I was banned from the platform. I will be contacting an attorney regarding this mattter for discrimination and my rights being violated.

  Business Response

  Date: 09/13/2023

  Match Group, LLC
  PO Box *****
  ******, ** *****
  September 13, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Be assured that Tinder does not discriminate on the basis of any protected characteristics and applies its Terms of Use universally to all users. However, as previously explained, we are unable to disclose additional details due to privacy and security concerns.

  Pursuant to the Tinder Terms of Use, "before formally pursuing a Dispute in arbitration or small claims court, you agree to first send a detailed notice (Notice) to Match Group Legal, P.O. Box *****, ******, ***** *****, ***."
  
  We understand this is not the requested outcome, but we have determined that this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  
  

  
  

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago, in early August I discovered that I had been banned from Tinder without explanation. I have always conducted myself properly and have obeyed all of the guidelines expected of a user of the app. I contacted ********************** Support on the 9th of August to inquire as to the reasoning. I communicated with their support team but did not receive an explanation. The only response was "We take violations of our Terms of Service and Community Guidelines very seriously. Your account will remain banned from Tinder and you will not be able to create a new Tinder profile using your ******** account and/or phone number." I understand that they take their guidelines seriously, but I am certain I did not violate them. I have always been respectful in any communications with matches. I also haven't met any of my matches in person so it can not be due to offline behavior. I've never used my tinder to spam or solicit other users. I think that this was a mistake or the result of a disgruntled user reporting me for not responding quickly. I am quite frustrated, in my communications with Tinder I was provided zero transparency. I feel that they are uninterested in actually providing help to their customers. I was a paying member and had subscribed to Tinder Plus before being banned. My credit card may have rejected a charge from Tinder around this time due to some problems we were facing with fraud. I wonder if this could have affected my account. If this is the case, I would like to speak to their billing department. On September 4th I contacted Tinder support again to inquire about my ban. I also followed up that inquiry with a request that Tinder deletes the data it has stored about my identity if they will not reinstate my account. I frankly do not feel comfortable knowing that my data is in the hands of a company with such poor communication and transparency. The support personnel did not respond to my request that my data be deleted.

  Business Response

  Date: 09/06/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 6, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account as ********************** received a chargeback dispute from the payment method provider indicating the charge was fraudulent. As explained in the Tinder Terms of Use, " If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, Tinder may terminate your account immediately in its sole discretion." This account was closed accordingly, and will not be reinstated. In addition, any new accounts ***** creates will also be subject to termination.

  After an account is closed for any reason, data is retained and disposed of in accordance with the Tinder Privacy Policy.

  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 09/14/2023

  I am rejecting this response because:   I am frankly, unsatisfied with Tinder's inability to provide me with an adequate response until I filed a complaint with the BBB. I would like to know if I could receive permission from Tinder to either create a new account or have my account reinstated if I am allowed to communicate further with the business. I had issues with my credit card that I believe resulted in that chargeback that caused Tinder to ban my account. I am wonder if there is any way this could be resolved as to where I could have the opportunity to go back on Tinder.

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,So I made a Tinder profile to meet new people since I am in university. I didn't use the app that often but one day I got a notification about myself doing a face verification. I had to do it and was permanently banned without any explanation. Of course, I emailed Tinder Support numerous times to see why I was banned but they kept giving me a copy-and-paste response. Until a guy called ****** from their support team looked into my profile and stated that I didn't violate the community guidelines as he told me that I should be able to log in and use my account without an issue. But after logging in without even doing anything in the app, I was banned again, I think this is due to Tinder auto-banning me as they stored all my information (my device, my number and email etc).Of course, I got back to them but different people emailed me soon after giving the same responses.

  Business Response

  Date: 09/06/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 5, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Our records show this Tinder support has reviewed this account, and the account is currently active. ***** should be able to log in without issue. 
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 09/06/2023

  Thank you for getting my account unbanned from **********************, but would you guys be able to ask them wether or not I can use my phone number and device to get back in to my account?

  Customer Answer

  Date: 09/12/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tinder has banned me out of nowhere and has caused me to have issues with other sites such as Hinge. When I contacted they gave me no reason for the ban, and I know myself I am always respectful and appropriate and have never engaged in any behaviour that went against their community guidelines. Although, I am aware that people have revenge reported my account and it isnt okay for tinder to take every complaint as valid without looking into them to see for theirselves and giving the person reported against a fair chance. There isnt anything to be done with false claims made against someone, and to be banned permanently with no valid reason isnt okay and isnt a way to professionally run a business. It has made me feel discriminated against and believe it to be true because there are no other reasons why I would be banned from tinder or hinge. If they arent inclusive of all people it should be stated rather than banning people they dont want on their platforms and giving no valid reasons whatsoever.

  Business Response

  Date: 09/05/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 5, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations of our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. 

  While we understand that ******* may remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they create will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact this determination.

  Hinge members must submit appeal requests to Hinge by following the instructions at ***************************************************************************************************
  As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 09/05/2023

  I am rejecting this response because:  they say disclosing information regarding my own personal profile is not allowed. If it is something that I did, I should be able to know what that was. I believe they dont have any valid reason which is why they cannot provide me with what I did that went against their terms of use. Discrimination and Im not the only one that has noticed their lack of professionalism and ability to run a business 

  Business Response

  Date: 09/05/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 5, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 
  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.

  As previously explained, we are unable to disclose additional details due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been on the tinder App for quite some time (min 2 years). The last time I used the app my account/profile was in good standing. I have attempted to return to find my account "banned". I requested for Tinder Support to shed some light on the status but they are not willing to assist. I am adamant in believing this was done in error on Tinder's part. I would like to know WHAT instance was the cause of my banned account status?I would like my profile re-instated.

  Business Response

  Date: 09/05/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 5, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Tinder has reviewed this concern and determined that ***** should now be able to create a new Tinder account with the e-mail address and phone number provided. We hope ***** will enjoy Tinder going forward.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 09/05/2023

  I have reviewed the business response and accept this resolution. Still do not know when or what instance was cause for the ban. 

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from all of the apps owned by the company starting with BLK, ending with Tinder. *** never had one of these accounts except for an BLK which had stopping being used in September of 2022, unless someone was using my number to impersonate me. Anytime Ive tried to reach out to see why I was banned when I never used the app I was either ignored or told that the ban stays. I would like some sort of appeal seeing as though most of these apps Ive never downloaded before. Its unfair and not right

  Business Response

  Date: 09/05/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 1,2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Please be advised that we are relaying this response on behalf of Affinity Apps.

  
  We have reviewed our records and can confirm that *** made the decision to ban ******* after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and Marquan was banned from ***. We believe this to be in the best interest of our member community. Per the *** Terms of Use, *** may, at its sole discretion, terminate your account without a refund if *** believes that you have violated these Terms, misused our Services, or behaved in a way that *** regards as inappropriate or unlawful, on or off our Services. Further, *** may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet,LoveScout24, OurTime, Pairs, ***********, and Twoo.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, *** does not disclose specifics regarding any report(s)submitted. We understand that ******* may want further details, but hope they can appreciate that these policies protect all users including them.
  
  While we understand that ******* may remain dissatisfied with our response, this account will not be reinstated. In addition, any new accounts Marquan creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel,will not impact our decision.
  
  Thank you for your understanding.
  
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 09/05/2023

  I am rejecting this response because:   What Im telling you guys is my BLK account was not active since September of 2022 so what reports were received unless someone was impersonating me. I was also banned from apps I never used, so Im asking that this be appealed since the one the reports were made against wasnt me! I never once disrespected anyone, nor solicited any services on the app I read the terms and conditions and I personally did not violate any of them.

  Business Response

  Date: 09/05/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  September 1, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  Please be advised that we are relaying this response on behalf of Affinity Apps.
  
  Be assured that this ban was reviewed prior to our initial response, and we can confirm that report(s) submitted were against Marquan. However, as previously explained, we are unable to disclose additional details due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.
  
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 09/05/2023

  I am rejecting this response because:   Your company isnt grasping the fact that the account that was banned was not me. I never used the name ******* on that app so I know for a fact I did nothing to get banned