Business Profile

Online Dating Services

Match Group Americas, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,131 total complaints in the last 3 years.
1,924 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from Tinder without an explanation. I did not engage in any activity that violated terms of service. I have attempted to communicate with their customer support and appeal, but they have been non-communicative and unhelpful. I have not received any explanation for the ban, nor indication of what violation they believe occurred. I'm kindly requesting that my account be reinstated.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ************************************ #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The app has banned me for violating community guidelines as well as terms and services, however I cannot recall violating any of which terms. I had no images that could be deemed inappropriate, I talked to others with respect, and have dealt with a handful of very disrespectful and inappropriate individuals on the platform. However, I truly enjoyed using it because it is a nice app with very rewarding outcomes and it todays technological age, people dont meet others organically much anymore - as someone in their adulthood, I feel as though I too deserve that option. I am unsure what I even did for the repercussions of this event, but I filed an appeal to no avail and also they did not inform me on what exactly it was I violated. I would really appreciate if my account was reinstated.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ****, Rose #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally lodge a complaint against Tinder, operated by Match Group, ***** regarding an unresolved issue with my account that has persisted for over a year. Despite multiple attempts to resolve this matter directly with ******* support team, I have been unable to achieve a satisfactory resolution.My Tinder account was banned without prior warning or a clear explanation. Following this, I promptly appealed the ban through Tinders designated appeal process, providing all requested information and seeking clarification on the reasons behind the ban. Despite my efforts, my appeal was rejected, and I was provided with a generic response that did not address my specific concerns or offer any detailed reasoning for the ban.Since then, I have attempted to create a new account, but I have been continuously blocked from doing so. This has caused significant frustration and inconvenience, as I am unable to use the service for which I had previously paid and relied on.I have contacted ******* customer support multiple times over the past year, hoping to resolve this matter amicably. Unfortunately, I have either received no response or the same generic replies, with no effort made to address my individual case or provide a path forward. This is lack of transparency and poor customer service. As a consumer, I believe I have the right to a fair explanation and a chance to rectify any issues. Tinders unwillingness to engage with me or provide clear reasons for their actions has left me with no choice but to seek assistance from the Better Business Bureau.I request the BBBs intervention in this matter 1. Investigate Tinders practices regarding account bans and their appeal process.2. Facilitate a resolution that either reinstates my account or allows me to create a new account.3. Ensure that Tinder provides a transparent and fair process for addressing user complaints and appeals.I appreciate your assistance in this matter.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint **************************** #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been banned for years, and no explanation was ever given. nothing wrong was done. i tried making new accounts but i keep getting banned again shortly after.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Joseph #********

Good Morning,

We are forwarding this response on behalf of ***********

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

****** has previously denied this appeal request. The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

These accounts will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/31/2024
This is the same, response they gave me. No specifics were EVER given regarding the reason for the band other than TOS was broken. I should not be penalized forever from seeking my soul mate for this reason.
Customer Answer
Date: 08/05/2024
I am rejecting this response because: they did nothing but forward the automated response that i had already gotten from them, and in no way addresses my issue.
Business Response
Date: 08/05/2024
Match Group Americas, LLC
PO Box 25458
******, ********
August 5, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Joseph #********

Good Morning,

We are forwarding this response on behalf of ***********

As previously explained, we are unable to disclose additional details beyond what was provided in the appeal response due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2024
there is no good reason not to give details as to why im to remained banned on this platform that is monopoly of dating platforms. They have no reason to keep me banned. I give them full permission to disclose why ive been banned.
Initial Complaint
Date:07/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for this dating site on 7/22/24 and immediately realized there no real people on this site. This site is completely full of people trying to scam men. I have requested my refund several times thru the site email functions, and continue to get the same form letter that denies my request. This site is a complete rip off and I want my money refunded to me. Others should also avoid this site and making the same mistake.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint **********************

This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********

Good Morning,
We are sorry to hear *****'s experience on Chemistry did not meet expectations. Please note that the Terms and Conditions members agree to when joining the service "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods, except if the laws applicable in your jurisdiction provide for refunds."
Chemistry's ************* team may be contacted at ************************************************ to determine if an exception may be possible.
***********************************************

Sincerely,

Match Group

Customer Answer
Date: 07/29/2024
I am rejecting this response because: This business did not indicate that I was paying to be solicited by unknown people and entities to scam me for money. These entities use pictures of women for this scam. This is all that exists on this website. I want mt ***** refund.
Business Response
Date: 07/30/2024
Match Group Americas, LLC
PO Box 25458
****************
July 29, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************** #********

Good Morning,

Although Chemistry cannot generally control all who access the website, we do not approve profiles that we believe are false or leave profiles up that we learn are false. If a member feels they have encountered a fraudulent profile we ask that it be reported directly through the site or by contacting the ************* team so that we may take any necessary actions.
As explained in our prior response, members wishing to pursue a possible exception to Chemistry's refund policy may contact the ************* team at ************************************************ to review the request and determine if an exception may be possible.
***********************************************

Sincerely,

Match Group

Customer Answer
Date: 08/08/2024
I have reviewed the business response and accept this resolution. I went to the link that they referred to, and they agreed to refund my money. This matter is resolved.
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was unfairly banned from tinder and hinge for no good reason.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****************************;#********
Good Morning,
We are forwarding this response on behalf of Hinge, Inc.
Hinge has previously denied this appeal request.Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
Please be advised that are unable to discuss further specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

We understand this is not requested outcome, but these accounts will remain banned. Any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/29/2024
I feel as if I didn't do anything to receive a ban from all of there platforms and would like an unban
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a physical disability (cerebral palsy) having limited use of my hands. Taking photos of myself is extremely difficult, as I cannot do hand poses with my other hand while taking a photo. I was asked to do photo verification but it requires me to make hand poses that I can't do. I use Tinder as a way to meet people as I just moved to a new city. I would like my account to be restored, as this is discriminating against me. It is extremely ableist to assume that everyone has full mobility of their bodies.
Customer Answer
Date: 07/28/2024
I was not listened to and was sent an automated response. I dont know how many times I have to state I am physically disabled and cannot make hand poses required in the photo verification. I have had previous issues with this process before. This is extremely discriminatory behavior. I am not robot, just trying to make connections in a new city. I want my account unlocked so I can resume using the app.
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************** #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

For troubleshooting assistance, including any possible accommodations that might be needed to completed identity verification, we recommend contacting Tinder support at *************************************************
******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/29/2024
I am rejecting this response because: I have tried to contact ****** multiple times. I have no reason that I should be locked out of my account. I was sent explicit content from a Tinder member outside of tinder messages, and deleted the app off my phone. When I went to re-download it, it said I need to provide photo verification. Every time I have reached out to ******, I have been met with an automated response. I have been locked out of Tinder for days, with no good reason. It is really disheartening to hear that they do not provide any accommodations, and just send me back to the "Submit a request" page. I expect them to do better. Just please give me back my account. I have been using Tinder for years, and have experienced this exact same issue multiple times. Other disabled people have experienced the same issue, with no resolution.
Business Response
Date: 07/30/2024
PO Box 25458
****************
July 29, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************** #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Please understand that Tinder's verification challenges help us to maintain the integrity and security of the service for all members. If an account is presented with these challenges, they must be completed in order to use other features of the service. If a member requires special accommodation to complete any verification request, we recommend contacting Tinder support to discuss possible alternative options.
We apologize for any inconvenience and thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I request that my data is deleted on Tinder. Phone number that is associated with my account is **********
Business Response
Date: 07/28/2024
Match Group Americas, LLC
PO Box 25458
****************
July 28, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ****************** #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

The Tinder account associated with these credentials is banned. Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

After an account is closed for any reason data is retained and disposed of in accordance with the Tinder Privacy Policy.

******************************************
*******************************************

Sincerely,

Match Group

Customer Answer
Date: 08/07/2024
I am rejecting this response because: I have been wrongfully banned. I feel discriminated against due to my disabilities
Business Response
Date: 08/08/2024
Match Group Americas, LLC
PO Box 25458
******, ********
August 8, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ****************** #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Be assured that Tinder applies its Terms of Use to all users universally. Tinder users with bans eligible for appeal may submit a request by following the instructions at: **************************************************************************************************************

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a subscription to Match.com for ****** dollars and additional ***** dollars for add on in June 18 , 2024 for one year subscription. To keep the subscription from renewing I cancelled. Match is now telling me my account was deleted and I am out all of this money with no return of money or reactivation of account. You can see on the attached statement from my account the changes to match.com proving payment
Business Response
Date: 07/26/2024

Match Group Americas, LLC
PO Box 25458
****************
July 26, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ************************;22047851

Good Morning,

Unfortunately, deleted accounts cannot be recovered, and the data is no longer retrievable. We apologize for any inconvenience this may cause.
Sincerely,

Match Group

Customer Answer
Date: 07/29/2024
Match.com has issued a refund and resolved this dispute.
Initial Complaint
Date:07/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just joined Match.com. I followed all the protocols and gave them my credit card information to join for 6 months. I created an email and password with joining. I was sent an email verification to my email address and I verified it. When I tried to log in it wanted my phone number used to Join as verification and it was rejected onerous times and told to contact customer service. Since they do not have a phone number to contact customer support I had to use their email. I did so and was given a claim and ticket and basically steps to get into my account none of which worked. I either want my account unlocked and accessible or delete my account and I will never use Match.com and suggest others as well to not use it. Im also contacting my bank to see if I can get my money back as Im not even able to use my account period.
Business Response
Date: 07/26/2024

Match Group Americas, LLC
PO Box 25458
****************
July 26, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Tripp #********

Good Morning,
Please be advised that we are unable to offer login or troubleshooting assistance through this channel. For support with these issues, Match ************* may be contacted at *********************************************************
Sincerely,
Match Group

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Match Group Americas, LLC is NOT a BBB Accredited Business.