Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was banned from hinge on November 11th, 2024. I tried to access the app but I couldn't as the message said i was banned. I tried to appeal with hinge and I got the response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I genuinely enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

  Business Response

  Date: 07/17/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* Jeremy  #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:   

  After carefully reviewing the Terms of Use you referenced, I want to reiterate that I genuinely do not believe I violated any of Hinges policies. If I did act in a way that unintentionally went against the guidelines, I assure you it was completely inadvertent. I would never knowingly misuse the platform, and I deeply regret if any of my actions were perceived that way.
  I truly enjoyed using Hinge and appreciated the opportunity it provided to connect meaningfully with others and I was fortunate to have made some great connections through the app. Thats why Im respectfully asking for a second chance. I understand the importance of keeping the platform safe and welcoming, and I would be grateful for the opportunity to continue being part of that community with a renewed commitment to its standards.
  Thank you again for your time and consideration.

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* Jeremy  #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on both ******************** and Tinder were terminated without explanation beyond a generic claim of violating the Terms of Service. Appeals were again rejected on both platforms without sufficient explanation. I aspire to be a respectful and active user of ********************. Tinder, I dont use actively. Regarding Hinge, I have successfully found lasting relationships and really appreciate the service for the connections it enables. I am, however, disappointed at the lack of explanation for my removal. I sincerely hope it was not my messaging or how I conducted myself that caused my removal. Id sincerely regret offending anyone using the platform.Moving forward, I can assure the *********** that I will adhere strictly to the community guidelines, particularly sections outlining the intentionality behind the app: finding meaningful relationships.This app is one of a kind and I sincerely hope I can rejoin! A candid conversation with a representative would also be helpful, as I have honestly felt a large amount of distress at this removal, since I rely on the app heavily for making new connections and just got out of a relationship that Hinge actually facilitated for me. Thank you!

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Will  #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue.

  We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal. Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/22/2025

  I am rejecting this response because:   
  

  I request a manual review of my account as I believe it was unfairly banned by the algorithm for having too many unmatches in a short period of time. I recognize that my behavior on the app will need to change to prioritize finding meaningful connection, which I will do in the event of an unban. 
  

   

  Business Response

  Date: 07/23/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Will  #********
  
  Good Afternoon,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  However, we can confirm other users unmatching is not a violation of the Terms of Use, would not result in a ban.

  We hope this clarification has been helpful.

  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/23/2025

  I am rejecting this response because:   
  

  Thank you for your response. Unfortunately, it does not resolve my concern.
  
  I understand that user unmatching does not violate the Terms of Use, and I am not suggesting otherwise. However, my account was banned without a clear explanation, and I have strong reason to believe this was the result of an automated moderation system misinterpreting my behavior, not a direct violation of your policies.
  
  To provide context:
  
  I had been off Hinge for nearly a year before recently reinstalling it.
  Since returning, I have only gone on one in-person date, which went well. This is something I can support with text message receipts if needed.
  I have engaged respectfully with all matches and have not received any indication of inappropriate conduct.
  
  It appears that my account may have been caught in an overly aggressive automated flagging system based on removal patterns or other signals that do not reflect my actual behavior.
  
  I respectfully request a manual review by the Trust & Safety team. As a real user with a history of positive engagement, I believe this ban was issued in error and would appreciate a fair reassessment.
  
  

  Thank you,

  **** *******

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved an email stating that upon further review of my hinge account. I was unbanned. I just attempted to actually make an account again or login and it appears my ban wasn't removed and I have no other way to contact hinge.

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Cen, ****** #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Please note that the combination of email address and phone number provided are not linked to a Hinge account. Incorrect or inaccurate appeals cannot be processed, and we recommend reviewing the appeal for accuracy prior to submission.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:   I'm not asking for an appeal or the appeals process. I'm requesting you follow through with the task of unbanning my account after you checked and admitted my account was falsely flagged

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Cen, ****** #********
  
  Good Morning,
  
  As noted in our prior response, the combination of email address and phone number provided are not linked to a Hinge account. Unfortunately, we are unable to provide further insight regarding this account's standing without the correct account information.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:   The phone number I used is ********** but I used Sign in with ***** but my name on the account is ****** Cen. I dont know how else I can confirm it is me. 

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I set up a dating profile with Hinge. Before I even used the application or interacted with any other users they shut down my account with no notice. It seems like discrimination of some sort. There is no possible way I could have not been compliant, as I did not even begin using the application and my profile was banned. This can all be verified, as youll see the time from when my profile was fully uploaded to when the ban happened it was within an hour or so, with no activity on the application. Getting reinstated directly with hinge is quite challenging and that is why I am taking this route. Please have them reinstate my account. This is very important to me.

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, ***** #********.
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because: I got the ban seemingly for no reason. As mentioned I never even interacted with other users of the app, and I was immdeifately banned. It was less than an hour after completing my profile. There was nothing out of the ordianry, out of the terms, or derogatory on my profile. 
  
  The reason I am rejecting this resposne is because, I was not aware of the actual ramifications of a hinge ban, and when I clicked "appeal" on the app I did not put in a proper response. I left a lackluster one line response. I wasnt even aware of how the app functioned and had no clue what was even going on. 
  
  I would like to restart my appeal process, and have this expedited. This getting drawn out for a few weeks or even months is extremely unreasonable. 
  
  Please enable me to restrat my appeal process so I can make a proper case, and have it expedited. 

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, ***** #********.
  
  Good Morning,
  

  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

  If there is additional information pertaining to the appeal request that was not included in the original appeal submission, this information may be sent to ***************************** for review. 

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because: I am not asking you to disclose additional information. I am asking for you to reset my appeal so I can redo the case with greater detail. Seemingly if I just email you guys it will not get linked to the current appeal case, nor will it be expedited. 
  
  Alternatively, if you can confirm that me emailing you guys will link the updated information I provide to my current appeal case, than I will do that, but based on information on the internet, emailing you guys is not the way to go about appealing a ban, hence my hesitation to just emailing you guys to reverse this ban. 

  Also, can you please confirm if you guys have received my current appeal and what the standard timeframe I should expect to hear back within is? 

  Ideally, id like you to refresh my "Appeal" link in the app so I can remake my case properly. Furthermore, I was you guys to confirm that you will flag my appeal and expedite it. 

   

   

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from Hinge without clear explanation. I submitted an appeal and received no response after multiple attempts. I would like my case reviewed or unbanned if the suspension was in error.I very much enjoy using your hinge app and would highly appreciate being able to use it again. I apologise if I did anything unto ****. I highly value your app and am willing to cooperate with all terms and conditions, my previous attempts to resolve this were ignored.

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******* , ***** #********
  
  Good Morning,
  
  Please note that members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you.

  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to formally file a complaint against Hinge. I believe I was unfairly and unjustified banned from my account/the platform. I have been a committed and respectful user of ******************** for years, and paid for 6 months at a time for the premium Hinge X subscription, a clear indication of my serious intent to use the app in good faith and in accordance with its policies. I have never violated Hinge's Terms of Service, nor have I engaged in any behavior that would warrant disciplinary action. I have always treated others with kindness, respect, and the genuine intent of forming meaningful connections. All people whom I matched with and dated, I still know and would call a friend, even if it did not work out. To my great surprise, my account was banned without a clear explanation or any prior warning. For more information, at the time of my ban, I was not even matched with or talking to anyone at the time, I had no interactions with a match to even validate any type of behavior I'm told I did. At most, I would send a message to a potential match profile and see if they match with me and respond. If anyone responded saying they found a joke or something I said rude or of bad taste, I would respect that and apologise. Again, that is not the case, as I was not even matched with anyone at the time of the ban, except the woman I was currently seeing.The appeal process does not explain why you are banned, but they expect you to somehow appeal why they might be wrong without giving any context to appeal. This is very one-sided, as how can you defend yourself in an appeal without knowing the context of the possible issue?Later, they say a person reviewed your appeal in an email, and it is not automated, but multiple people were given the same email and the same exact response.I respectfully request that the BBB investigate this matter and communicate with Hinge on my behalf. Thank you for your time and support.

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ****** #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy and compliance with applicable privacy laws. Specific details regarding the ban may be limited to ensure compliance. 
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/22/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. Im writing to respectfully request a review and reinstatement of my Hinge account, which was recently banned. I believe this may have been a misunderstanding, and I would truly appreciate the opportunity to share my experience.Hinge has been more than just a dating app for me its been the only platform where Ive genuinely felt a connection was possible. Unlike other apps Ive tried, Hinge stood out because it encouraged thoughtful conversations, meaningful profiles, and real connections. I took my time crafting my profile with care, answered prompts honestly, and interacted respectfully with others always trying to find the perfect ratio of flirtiness and genuine care.Over time, I started to believe that finding real love online was possible and it would happen here. I wasnt looking for casual flings or meaningless swiping. I was sincere in my intentions, and Hinge was the only place that ever gave me hope that something lasting could come from it.Thats why I was incredibly surprised and disappointed to find my account banned. If there was any behavior that violated the guidelines, I can assure you it was completely unintentional. I hold myself to a respectful and honest standard when interacting with others, and I would be more than willing to learn if there was something I did wrong so I can ensure it never happens again.Please consider giving me a second chance. Hinge truly felt like the only platform where people like me who are looking for something real could find it. I would be so grateful to continue using it the way it was intended.Thank you for your time, and I appreciate your consideration.Warm regards,Amine Dehane

  Business Response

  Date: 07/17/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Dehane, ***** #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***** ******, email: ********************* phone: ************. I would like to formally appeal my account removal from ********************. I do not know what I was removed for or what community guidelines I am supposed to have violated. I feel that any action taken against my account was done in a way that did not give me any chance to defend myself or learn from my mistakes that were not revealed to me upon asking. I would humbly ask that the reviewers of these appeals re-consider my removal and allow me back on the platform. I immediately appealed the ban in which I received an automated reply. I submitted requests from the entire match group corporation and no one was able to tell me how to mitigate this. I appreciate the time and consideration of this appeal. I would like to once again be a user of this app and hopefully find something meaningful from it.Thanks for your consideration. Best, ***** ******

  Business Response

  Date: 07/16/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, ***** #********
  
  Good Afternoon,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing with deep frustration and sadness. My account was permanently banned under circumstances that I believe were the result of being hacked. I have been trying everything I can to reach out to the business to resolve the situation, but I havent received a fair opportunity to explain or recover access.This account means more to me than just a profile it represents years of connection, community, and identity. To suddenly lose that due to unauthorized activity beyond my control has been devastating. Ive always tried to follow the rules, and I would never intentionally violate the terms of service.Whats most upsetting is that Ive tried reaching out through every channel available, and Ive received no meaningful response. I just want a chance to be heard, to show that this was not my doing, and to hopefully be reinstated. Im asking for compassion and a chance to resolve this situation fairly.Please help me communicate with the business. Im willing to cooperate fully and provide any information necessary to prove my case.

  Business Response

  Date: 07/16/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ****** #********
  
  Good Morning,
  
  Please note that members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you.

  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/16/2025

  I am rejecting this response because:   I am deeply disappointed by the businesss generic and impersonal reply. I believe I am being unfairly treated possibly discriminated against as I was never given a clear explanation or a chance to defend myself before being permanently banned.
  
  
  Ive been the victim of a hack, and my account was compromised without my knowledge. Instead of being offered help or understanding, I was shut out completely. This has taken a serious emotional toll on me. *** invested so much time, energy, and personal expression into this account only to be locked out permanently with no real communication or support.
  
  
  What hurts most is that Ive been trying in good faith to resolve this and was met with a copy-paste response. Im not just a number Im a real person who was hurt by this experience. Im simply asking for fairness, transparency, and a real review of my case.
  
  
  Please help me get a real answer, a fair investigation, and a chance at redemption. Im not trying to cause problems I just want my account back and to be treated like a human being.
  
  

  Business Response

  Date: 07/17/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ****** #********
  
  Good Morning,

  Thank you for your response.

  We assure you that all appeal requests send to Hinge are reviewed by a representative before an appeal decision is provided. Decisions are sent in direct response to the appeal and will contain further context on the decision and violation if such disclosure is possible in compliance with the Hinge Privacy Policy and applicable Privacy Laws.

  Please note that Hinge is only able to accept appeal requests submitted through its appeal form: *******************************************************************************************

  Unfortunately, we are unable to disclose additional details regarding a ban or appeal beyond what is provided in the appeal communication due to privacy and security concerns.

  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:   Dear Hinge Team,
  
  
  Thank you for your response.
  
  
  After carefully reviewing your message and comparing it with applicable New York City consumer protection laws and privacy regulations, Ive found several concerns that I believe deserve your attention and a more thorough reply.
  
  
  
  
  1. 
  Lack of Transparency
  
  
  
  
  Your refusal to provide specific information about the ban or the alleged violation may conflict with NYC consumer protection standards, which require fair and transparent business practices. As a resident of *************, I have a right to understand why a service I was using has been revokedespecially if it impacts my reputation or access to digital services. The absence of a clear explanation prevents any meaningful opportunity to respond or clarify, which may be considered deceptive under NYC Admin. Code 20-700.
  
  
  
  
  2. 
  Data Privacy and Accountability
  
  
  
  
  Under privacy regulations, including New York States SHIELD Act, individuals have the right to access the personal data that companies collect, as well as understand how that data is being used in decisions affecting them. If an automated system or moderation process led to this ban, I believe I have the right to know what content or behavior was flagged, how that determination was made, and whether it involved any algorithmic judgment.
  
  
  
  
  3. 
  Potential Discrimination
  
  
  
  
  While I understand you may cite privacy laws as a reason for withholding details, blanket denials without proper context can create the impression of unfair or even biased enforcement. NYC Human Rights Law protects users from discriminatory actions, especially when they involve vague enforcement or inconsistency. If certain users are disproportionately affected without clear rationale, that can raise serious legal and ethical issues.
  
  
  
  
  
  
  
  
  I am therefore requesting:
  
  
  
  
  A clear explanation of what content, message, or behavior triggered this ban
  Whether this was reviewed by a human or determined automatically
  Confirmation that your practices comply with NYC consumer protection and data access laws
  
  
  
  
  Please understand that I am asking not out of frustration, but because I believe users have the right to fair and transparent treatment, especially when facing accusations that affect their digital presence and reputation.
  
  
  I appreciate a timely and meaningful response to this matter within 10 business days, before I consider escalating the issue to the NYC Department of Consumer and Worker Protection or other appropriate bodies.
  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hinge banned me based on a false report. Im not a minor I have ID and documents to prove it. Ive actually been the one getting harassed, and now Im the one banned? Thats seriously not okay. Im a working adult, I pay taxes, and this kind of mistake shouldnt happen. Please review this properly and ***** my account.

  Business Response

  Date: 07/16/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Vats, Kunal #********
  
  Good Afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge