Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shadowbanned from this businesss dating app without any explanation what so ever. I did nothing to warrant the shadowban, and would like to get this resolved. I stopped receiving any likes on the app and am unable to purchase any subscriptions from it because of this.

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  Good Morning,
  
  Members must submit their appeal by following the instructions at ***************************************************************************************************

  As explained in these instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/02/2023

  I am rejecting this response because:   I have followed this process to appeal the shadowban and received a message saying that the appeal was received and to include information regarding the issue. I responded to this email with no follow up.

  Business Response

  Date: 06/14/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  Our records show that ********* claim that this appeal has received no response is incorrect. Rather, this appeal was denied 6/5/2023. Please understand that this decision is not automated, and submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  To summarize, ******* was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms,misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ******* may want additional details. However,as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is proper.
  
  We understand this is not the decision ******* would like, but they will remain banned from Hinge. Any new accounts ******* creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a user of the ******************** dating app for several years without any issues or complaints. In fact, Hinge has always been my preferred dating app as a result of the success with matching to people with whom I share the highest compatibility with. However, on May 24, 2023 I opened the app to learn that my account had been banned for a supposed violation of the app's policy. I applied for an appeal but I was denied without any explanation as to what I had been in violation of. I have always been polite with everyone, never sent any offensive or lewd messages to anyone I have interacted with on the app, and my profile has always been in line with the app's policy. In fact, over the past few weeks I have only exchanged messages with one person, with whom there was only brief and professional communication. I believe I have been unjustly banned from the app without any substantial or credible reason.

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  To summarize, ******* was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms,misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ******* may want additional details. However,as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is proper.
  
  We understand this is not the decision ******* would like, but they will remain banned from Hinge. Any new accounts ******* creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used hinge for online dating and meeting new people. I had purchased their subscription for hinge + which had expired and I stopped using it for a while after that. However, I wanted to start using it again but when I tried to log in, there was a prompt stating I was banned for violating terms of service but it failed to specify what was violated. I do not believe my account was in violation of any terms of service and this was an unjust deactivation of my account which I would want an explanation for or reactivation of my account.

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Members must submit their appeal by following the instructions at ***************************************************************************************************

   As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been removed from Hinge, and respectfully, I dont think I violated the terms of use. If I did so, it was unintentional.I highly value the app and the experience on it. That being said, I would never intentionally do anything to harass or disturb the users or the flow of the app.Hence, Im requesting to have access back to my Hinge account if possible. They have taken my money from purchasing premium, they have used facial recognition software without approval, and banned my account without any real fault or reasoning. I have not violated their terms and many conversation or content of conversation are subjective.Over the years, I have experience the same thing. Youll have an account for 2 weeks and then banned for no reason. We need that to be fixed and reinstate the account.

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 1, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  We have reviewed our records and can confirm that Hinge made the decision to ban ***** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and ***** was banned from Hinge in 2022. We believe this to be in the best interest of our member community. Per the Hinge Terms of Use, Hinge may, at its sole discretion, terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services. The Hinge Terms of Use require that "You have not previously been removed from our Services or our affiliates services by us or our affiliates, unless you have our express written permission to create a new account." Therefore, when ***** created a new Hinge without authorization, their account was terminated accordingly. 
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Hinge does not disclose specifics regarding any report(s) submitted. We understand that ***************** want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate, discrimination, or other malicious intent.
  
  
  While we understand that ***************** remain dissatisfied with our response, we cannot compromise the Hinge community by reinstating this account. In addition, any new accounts ***** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/04/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription to Hinge. On May 25, I discovered that my account was banned from Hinge. I appealed the ban, and was notified that the ban is permanent and that the decision is final because I was found to have violated Hinge's Terms of Service and Community Guidelines. I have not violated Hinge's Terms of Service or Hinge's Community Guidelines.

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ****************
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  To summarize, ****** was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms,misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ****** may want additional details. However,as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is proper.
  
  We understand this is not the decision ****** would like, but they will remain banned from Hinge. Any new accounts ****** creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/03/2023

  I am rejecting this response because:   Another Hinge user, whose identity I know but who I will not identify in this response, made a false report about me to Hinge, and I am now banned. I only wish to retain access to my Hinge account and to resolve this situation with Hinge, though this user has herself violated ********************* false reporting policy and bragged to me about falsely reporting other accounts in the past which resulted in permanent bans.

  Business Response

  Date: 06/14/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 14, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that any report(s) pertaining to this account were motivated by retaliation, hate, discrimination, or other malicious intent, and we have found none attached to this concern. As previously explained, we are unable to disclose details of any report(s) received due to privacy and security concerns.
  
  We understand this is not the requested outcome, but this decision has been reviewed, and we have determined this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hinge banned because some guy reported me as he was disturbed that I did. It want to go on a date with him.I do not think that is a reasonable complaint to ban anyone. I appealed and you told me I was still banned. I signed up on another email which is also mine ..you took my money not once but twice and did not refund me.but banned me again. There is no one to speak to live and find this very unprofessional. I did not violate your terms and if I did it was not intentional.I am just a real person who one of your other clients was upset with me as I stated above I did not want to go out with **** barely had spoken to him. Please reinstate my accounts and refund me the ******************************************************************This has gotten out to control.*****

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  Members must submit their appeal requests by following the instructions at ***************************************************************************************************
  As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

  Please note that the Hinge Terms of Use require that "You have not previously been removed from our Services or our affiliates services by us or our affiliates, unless you have our express written permission to create a new account." Therefore, accounts created by users attempting to re-join Hinge without authorization will also be subject to termination.

  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banned my hinge and my account was removed from Hinge. I believe I did not violate the terms of use. If I did, it was unintentional. I have never used foul language, or inappropriate words.
  
  I suspect it may be due to the fact I deleted the application and re-downloaded it. That is exactly when the ban occurred. It may be an error/mistake on their part, thinking it is suspicious activity. This was because I was not yet comfortable going back to the dating scene but also conflicted and felt like I needed to meet new people. I was not trying to violate any terms or rules or knew this would set off a warning or a ban from hinge. I would have never done this if it could lead to a ban. I enjoyed my likes, and there were no reasons from re-creating my account other than my comfort level of online dating.
  
  I highly value the app and my experiences. I've formed long-standing relationships and meaningful friendships. I've had many positive experiences and believe it's a very useful application to meet people. I have fully abided by the terms of Hinge. I understand their protective measures, and I would never ever intentionally do anything to harass or disturb the users or the flow of the app.
  
  Please relay this message to Hinge so they can have full clarification, I'm requesting to have access back to my Hinge Account.
  
  ***** ***
  
  **** ********
  
  *****************

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  Dallas, TX 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  Members must submit their appeal requests by following the instructions at ************************************************************************************
  As explained in Hinge’s appeal instructions, “Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.”
  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/02/2023

  I am rejecting this response because:   I have already submitted an appeal request and would like a response directly from them. Thank you

  Business Response

  Date: 06/14/2023

  Hinge, Inc.
  PO Box 25458
  Dallas, TX 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  We have received the update to this concern. However, as previously explained “Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.”

  Our records show that this appeal received its response and acceptance on 6/2/2023. We recommend checking the e-mail address associated with the Hinge account in question for this correspondence and checking junk and spam folders.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/14/2023

  I have reviewed the business’ response and accept this
  resolution. 

  Business Response

  Date: 09/05/2023

  TO THE BBB: No additional action has been requested in this update.

  Business Response

  Date: 09/05/2023

  TO THE BBB: No additional action has been requested in this update.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hinge Support Team,I deeply regret and apologize for the inappropriate comment I made on my Hinge account, which resulted in the suspension of my account. I take full responsibility for my actions and acknowledge the violation of Hinge's terms of service.I want to emphasize that my intention was never to offend or harm anyone. It was a lapse in judgment on my part, and I deeply regret the negative impact it may have had on others and the community. I fully support Hinge's commitment to maintaining a safe and respectful environment for all users.I am an active paying member of other Match apps, and I have never violated their terms of service or engaged in any form of inappropriate behavior on those platforms. This incident has served as a powerful ****** for me, and I have taken steps to educate myself on appropriate communication.I kindly request that you reconsider your decision to suspend my Hinge account and reinstate it. I assure you that I have learned from this experience and am committed to adhering to the terms of service and community guidelines moving forward. I genuinely value the Hinge platform and the connections it facilitates, and I am eager to contribute positively to the community.Thank you for considering my appeal. I sincerely apologize for any inconvenience or disruption caused by my previous actions. I hope for a favorable resolution and the opportunity to regain access to the Hinge platform.Sincerely,********************* ***************** ************

  Business Response

  Date: 06/02/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 2, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Members must submit their appeal requests by following the instructions at ***************************************************************************************************

  As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned on 5/20/2023. My only guess is that someone I dated reported me for offline conduct to spite me. I have attached the last messages between me and this person to show that this person decied to stop talking to me and there was nothing malicious I did online or offline against them.

  Business Response

  Date: 06/01/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 1, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Afternoon,
  

  This concern mentions attachments, but there are no files available. If there is documentation that relates to this issue, we request that ***** or the BBB provide an update with the referenced attachments so we may review.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/01/2023

  Ive added the attachment

  Customer Answer

  Date: 06/01/2023

  Attachment here in case

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was revenge banned by an ex-girlfriend and her friends for grand-theft auto last year. She admitted it to me later and thought it was funny. I did not steal their vehicles, nor even see any of them in person. I have contacted Hinge trying to find out why and appeal the ban, before I knew, and was never provided any info, or updates.

  Business Response

  Date: 06/05/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  June 5, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  We have reviewed our records and can confirm that Hinge made the decision to ban **** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and **** was banned from Hinge. We believe this to be in the best interest of our member community. Per the Hinge Terms of Use, Hinge may, at its sole discretion,terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Hinge does not disclose specifics regarding any report(s)submitted. We understand that **** may want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate,discrimination, or other malicious intent.
  
  
  While we understand that **** may remain dissatisfied with our response, we cannot compromise the Hinge community by reinstating this account. In addition, any new accounts **** creates will also be subject to termination.Be advised that submitting additional appeals after receiving a response,including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge