Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was removed from the Hinge platform in November of last year for violating a policy prohibiting harassment, bullying, or harm. To my knowledge, none of these occurred. If anything, I was on the receiving end of bullying on the Hinge platform on multiple occasions. Furthermore, Hinge has not been willing to provide evidence of any such wrongdoing.All I ask is for the reinstatement of my account. I have now effectively served a 6 month suspension which seems sufficient for whatever sort of misunderstanding would have taken place. Please assist with the resolution. I am currently unable to actively participate in the online dating scene due to these circumstances.

  Business Response

  Date: 04/29/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Brody  #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/03/2025

  I am rejecting this response because:   This is blatant discrimination. We operate in a society where the baseline assumption is innocent until proven guilty, and they are unable to furnish any evidence of wrongdoing. How is blatant discrimination a tolerated outcome? 

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Brody  #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Be assured that Hinge does not discriminate on the basis of any protected characteristics and applies its Terms of Use and Member Principles universally across all users. 
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account will remain banned.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:   This is a discriminatory outcome. Hinge, like all other businesses in this country, has the responsibility to fairly apply processes to all users. They continue to assert they can not provide any evidence of wrongdoing. Please continue to seek a fair resolution. 
  

  Best,
  ***** Morgan 

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned across all **************** platforms without being given any reason at all when asked why. I read through the terms and conditions and community guidelines and didnt break any of their rules at all.

  Business Response

  Date: 04/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, ******** 23261828
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***** ******, email: ************************* phone:************. I would like to formally appeal my account removal from ********************. I do not know what I was removed for or what community guidelines I am supposed to have violated. I feel that any action taken against my account was done in a way that did not give me any chance to defend myself or learn from my mistakes that were not revealed to me upon asking. I would humbly ask that the reviewers of these appeals re-consider my removal and allow me back on the platform. I immediately appealed the ban in which I received an automated reply. I submitted requests from the entire match group corporation and no one was able to tell me how to mitigate this. I appreciate the time and consideration of this appeal. I would like to once again be a user of this app and hopefully find something meaningful from ***** is unfortunate because I have had a good overall experience with the app and have never had any issues up until this point. Ive had great dates and have met wonderful people and would like to continue doing that.Thanks for your consideration. Best,

  Business Response

  Date: 04/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ***** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Tinder has previously denied this appeal request. The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  This account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  ******************************************
  *******************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My profile was permanently removed/ban for allegedly violating terms of service. No explanation or appeal was provided by a real human. To my knowledge I was fully compliant with their terms of service. I would like an actual explanation/review by a real person from their company and not their algorithm. I have used their service off and on over the last several years without issue.

  Business Response

  Date: 04/29/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, *********** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Please be advised that Hinge has previously denied this appeal request. To confirm, Hinge's appeal review and appeal decisions are not automated, and all appeal requests receive human review prior to the appeal decision being provided.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because: This is clearly an automated response. 

  Business Response

  Date: 04/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, *********** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Be assured that responses to concerns forwarded by the BBB are not automated. However, as addressed in our previous response, Hinge has already reviewed this appeal request, and the appeal was denied.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because: This is not a reasonable response. I recognize that hinge will not review this case or provide a reasonable appeal process. 

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2024, my Hinge account was permanently banned without prior notice, warning, or any clear explanation of an alleged violation of Hinges Terms of Service or Community Guidelines. I promptly followed Hinges internal appeal process, and on August 29, 2024, I received a denial of my appeal. No specific justification or evidence was provided for the permanent ban.I respectfully request the immediate reinstatement of my account. Given the absence of any prior notice, specific allegations, or meaningful opportunity to respond, reinstatement is the appropriate and fair resolution. I expect prompt action restoring my account access in line with fair consumer practices and Hinges contractual obligations to users.

  Business Response

  Date: 04/29/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  As indicated in this concern, Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to appeal the ban placed on my account, which I believe was unjustified. As someone who struggles with anxiety and has a job that consumes a significant portion of my time, meeting people in person is already incredibly difficult for me. Hinge has been the only platform where Ive found success in connecting with others, and Ive always done so respectfully, honoring peoples beliefs, cultures, and orientations.I understand that the use of humor can sometimes be misinterpreted, and I may have used dark humor as a conversation starter or in prompts, which could have been perceived as inappropriate. If this was the cause of the ban, I want to emphasize that it was never my intention to offend anyone. I am aware that humor is subjective, but my primary goal was always to ****** genuine connections, not to hurt or disrespect ********* is also possible that the ban may have been influenced by others reporting me out of personal grievances, such as an ex-partner or her friends, or because of a disagreement with another user. I want to assure you that I have always been committed to respectful interactions on the platform I also feel that the limitation to just one appeal seems unreasonable, especially when dealing with potential misunderstandings. The fact that I am no longer able to access the platform, for which I paid for the service, is particularly disheartening, especially considering that this is the only app where I have had any significant success in forming meaningful relationships. My last long-term relationship was found through Hinge, and while it ultimately didnt work out due to compatibility issues, I still value the opportunities Hinge has provided me in the past.If I did violate any guidelines, it was unintentional, and I sincerely apologize for any offense caused. I am requesting that you please reconsider the ban on my account, or at least allow me the opportunity to rectify any mistakes I may have made.

  Business Response

  Date: 04/29/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, **** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because:   I submitted this complaint to the Better Business Bureau because I believe Hinges actions are unfair, and the company has failed to provide a reasonable explanation for terminating my account. I understand that Hinge reserves the right to enforce its Terms of Use, but the lack of transparency and refusal to share any meaningful information about the alleged violation is unacceptable.
  Furthermore, the statement that this process is not automated and has been thoroughly reviewed rings hollow when no specific details are provided and all further communication is shut down. Denying someone access to a service without explanation, with no recourse, and with the threat of banning any future accounts, raises serious concerns about fairness and accountability.
  I am respectfully requesting a detailed review and a meaningful response that explains why this action was taken. I believe I have not violated any terms and am simply seeking a fair and transparent resolution.
  
  

  Business Response

  Date: 04/30/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, **** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/30/2025

  I am rejecting this response because:   Thank you for your response regarding my BBB complaint (#********). While I appreciate your attention to the matter, I must respectfully request a senior-level review of my case.
  
  
  This permanent ban has had a significant impact on me personally, as Hinge is the only dating app Ive found to be genuinely helpful in pursuing meaningful, long-term connections. I have invested considerable time and effort into building authentic relationships through the platform, and I truly want to find love.
  
  
  What makes this situation particularly difficult is that I have not been informed of any specific actions or violations that would justify this permanent ban. Being removed without any clear explanation feels unjust, especially given my genuine intentions and reliance on the app.
  
  
  I respectfully ask that a senior member of your trust and safety or customer support team review my case with transparency and empathy. I believe in Hinges mission, and I sincerely hope this matter can be revisited with a fair and human-centered approach.
  
  
  Thank you again for your time and consideration. I look forward to your response.
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a monthly subscription on my Hinge account which had never caused me trouble before. The next day I happened to be banned. I contacted them asking for an explanation or help given that I am a paying customer at the end of the day I never heard back and was simply told they wouldnt explain anything. I have only two possible explanations for why it couldve happened: Either because I had a baby picture of myself or because I sent multiple messages one after the other after the subscription and got confused for a bot. Either way these are only misunderstandings. I just moved very far away from home and I only wish to meet new people as it gets very lonely. I hope we can reach an understanding

  Business Response

  Date: 04/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, Andres  #********
  
  Good Morning,
  
  Please be advised that Hinge denied this appeal request February 4, 2025. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 05/08/2025

  This is a completely unacceptable response from a corporation that not only neglects and disregards its paying customers but also has its priorities completely out of order. This app has multiple issues that needs fixing and other users that need to be banned way more than a paying customer who they refuse to give an explanation to. I understand Hinges right to not elaborate on their reason for termination, to me that simply sounds like a way of stealing customers subscription money without having to provide the benefits, especially given that so many people seem to have the same exact issue I did. I demand Hinge declare its reasons for termination to the Better Business Bureau and have them come to a final decision as a third party, or refund my subscription. Otherwise this is clearly indicative of an abuse of power and bureaucracy and Ill see myself forced to take this to court. I dont like people messing with my money and Id much rather we come to an agreement 

  Customer Answer

  Date: 05/08/2025

  I am rejecting this response because:   

  This is a completely unacceptable response from a corporation that not only neglects and disregards its paying customers but also has its priorities completely out of order. This app has multiple issues that needs fixing and other users that need to be banned way more than a paying customer who they refuse to give an explanation to. I understand Hinges right to not elaborate on their reason for termination, to me that simply sounds like a way of stealing customers subscription money without having to provide the benefits, especially given that so many people seem to have the same exact issue I did. I demand Hinge declare its reasons for termination to the Better Business Bureau and have them come to a final decision as a third party, or refund my subscription. Otherwise this is clearly indicative of an abuse of power and bureaucracy and Ill see myself forced to take this to court. I dont like people messing with my money and Id much rather we come to an agreement 

  Business Response

  Date: 05/08/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, Andres  #********
  
  Good Morning,
  
  Our records show the subscription associated with this account was purchased through *****, which operates its own external billing system. As explained in the Hinge Terms of Use, "if you subscribed through your Apple ID , refunds are handled by *****, not Hinge." You can request a refund from ***** through your Apple ID account on your phone or at ****************************

  Regarding the standing of this Hinge account, we understand this is not the requested outcome, but we have determined that the account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was banned from hinge on april 27 i tried to access the app but I couldnt as the message said i was banned. I tried to appeal with hinge and i got response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I genuinely enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

  Business Response

  Date: 04/29/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, ***** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because:   

  Dear Hinge Support Team, I hope this message finds you well. Im writing because my Hinge account was recently hacked, and I am very confused and concerned about what happened. I genuinely dont know what I did wrong, and if I unknowingly violated any of your policies, I want to sincerely apologize. Please know it was never my intention to cause any issues or disrespect the community guidelines. I have invested a lot of time and money into using Hinge because I truly believe in the platform. It has made a real difference in my life helping me connect with women in meaningful ways. Meeting people in real life has always been very difficult for me due to social anxiety, depression, and high levels of stress, so Hinge has been a vital tool for me to build relationships and gain confidence. Because of this, I deeply value the opportunity Hinge provides, and I would be extremely grateful if you could look into my situation. If theres anything I need to correct or any steps I can take to get back on track, Im more than willing to work with you. Thank you so much for your time, your understanding, and for creating an app that truly changes lives. I hope to hear from you soon. Sincerely, ***** ****

  Business Response

  Date: 04/30/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, ***** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing this complaint due to Hinges misuse of their banning software. Hinge emailed me on February 26, 2025 to notify my account was banned out of the blue. I have been a user for about 3-4 years that has always abided by their instructed rules and ******************* I have since tried to email them numerous times and have yet to receive a response. They also claim that I have the option to appeal, however it hasnt given me the chance to do so. The only possible way I could see them banning my account was due to my iPhone being stolen, which I have a police report I can provide to back that up. I have also let Hinge know of this, but they still have yet to respond. I have never violated Hinges policies and would love to be reinstated to their app where I would continue to abide by their rules, and use their app the properly intended way. I would greatly appreciate if my complaint can be rectified by reinstating my account as soon as possible. Please let me know if anything further is needed. Best,******* *******

  Business Response

  Date: 04/29/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Please be advised that Hinge has previously reviewed and denied this appeal request February 28, 2025, which is why the option to submit an appeal request is no longer available.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/29/2025

  Hello Better Business Bureau and Hinge,

  I have not had a way to attach this/send it to Hinge, so they are unaware of this. Attached is a submitted police report that has been approved by the ***********************. My iPhone 16 Pro was stolen from my possession and ultimately led to my ban on Hinge. The phone ended up in another country, which in and of itself is enough to trigger Hinges ban. On top of this, Im not sure what else the person who stole it couldve done. I please ask that you take this in to consideration as I already suffered consequences of my phone being stolen from me. 

   

  As previously stated, I have always abided strictly by Hinges guidelines and would greatly appreciate you taking my attached evidence in to consideration. Hinge does not have this information, so if possible I would appreciate them seeing it. I hope this brings some clarity to the situation. 

   

  Best,

  ******* *******

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because:  

  Hello Better Business Bureau and Hinge,
  I have not had a way to attach this/send it to Hinge, so they are unaware of this. Attached is a submitted police report that has been approved by the ***********************. My iPhone 16 Pro was stolen from my possession and ultimately led to my ban on Hinge. The phone ended up in another country, which in and of itself is enough to trigger Hinges ban. On top of this, Im not sure what else the person who stole it couldve done. I please ask that you take this in to consideration as I already suffered consequences of my phone being stolen from me. 
  
  As previously stated, I have always abided strictly by Hinges guidelines and would greatly appreciate you taking my attached evidence in to consideration. Hinge does not have this information, so if possible I would appreciate them seeing it. I hope this brings some clarity to the situation. 
  
  Best,
  ******* *******

  Business Response

  Date: 04/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  Although, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns, we can confirm that the attachments provided do not contain information that would impact the appeal decision.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 06/02/2025

  I would like further information on why my account has been banned. I have gone through numerous attempts and still have not gotten a straight answer. I was already punished enough by a stranger pit pocketing me and stealing my iPhone, which resulted in my account being banned. I have provided the final approved police report and will provide more info/documents if necessary. I dont understand how physical evidence with a police report doesnt deem even the chance of them looking back into my situation. 

  Business Response

  Date: 06/02/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge, Inc.
  
  As addressed in our prior responses to this concern, this Hinge account is not eligible to be reinstated.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Business Response

  Date: 06/02/2025

  TO THE BBB: Please note that we have already informed this user that the attachments provided do not alter Hinge's original appeal decision, and we believe our responses have fully addressed that this account is not eligible for reinstatement.

  Customer Answer

  Date: 06/07/2025

  I am rejecting this response because: I would like to know what further documentation/proof I need to provide for Hinge to consider my appeal. As previously stated many times my person iPhone was stolen from me and in turn was in a different area with another person pretending to be me. I have provided my police report which details the stolen property from me, the date, and the time. It is completely unfair that Im not even getting a solid response when I have solid proof of my device being stolen. Please tell me what further proof/documentation I need to provide for you to consider me. 

   

  Thank you. 

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hinge account was banned and removed in June of last year for reasons unknown to me. The business does not disclose what terms youve violated and upon research I have found out that the company does have automated banning and removal within their business. I attempted to follow their appeal process, and they stayed my ban with no further explanation. I find this practice really discriminatory and unfair. I dont know why my account was banned. The only thing I can think of that could be related may have been that a man who tried to pressure me into having *** with him reported my account in a revenge manner, but ultimately Ill never know. I find this frustrating and unfair to consumers, and Id really like to get my account back, as many people within my community have pointed out that this app is the only way theyve connected to likeminded people. I wish that Hinge was also more transparent in their operating procedures. I believe my account was falsely banned, and it isnt fair on consumers to have this ultimatum power over their connections to real people.

  Business Response

  Date: 04/29/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Khan, Amber  #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge