Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EMBCC Patient Services

  12790 Merit Dr. Ste. 200 Dallas, TX 75251

• 

  EMBCC Patient Services

  PO Box 679491 Dallas, TX 75267-9491

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Billing Statement from EMBCC with the description "Emergency Provider Charge" totaling $313.89. Louisiana RS 22:1880 requires that "an itemized listing of the services and supplies provided by the facility-based physician along with the dates such services and supplies were provided" be sent in instances of balance billing. No itemized listing was provided. Furthermore when calling EMBCC at their provided phone number *************) and using their automated system to try to speak to a representative to discuss the bill and request an itemized listing, the call disconnects. I have documentation of several disconnected calls of this type. Louisiana RS 22:1880 requires "a telephone number to call to discuss the statement" be provided. EMBCC's phone number for this purpose of discussion is, in practice, non-functional and in fact there are hundreds of similar complaints on BBB The issuance of a bill with no way to discuss the details of the charges and the conspicuous omission of the required itemized bill either constitutes an intentional act or gross negligence, both of which are punishable by the Louisiana Department of Health under Louisiana RS 22:1879.

  Business Response

  Date: 01/07/2025

  Good Afternoon, I will mail out an itemized statement to the patient. Please let me know if you have any questions.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was in an accident on 4/19/24 and was taken to the hospital. The hospital contracts EMBCC providers to provide services. We told them at the desk when we arrived that he was being checked due to an auto accident and they put it on file so the auto policy would be billed. We started receiving bills from EMBCC and were told we were going to go to collections despite the fact that the auto insurance was supposed to pay the bill. The insurance company ended up sending us the money to pay the bill because EMBCC continued to send us the bills even after I told someone calling for payment that it was supposed to be sent to State Farm for payment. When I went to pay the bill, I no longer could because they sent it to collections even after being told where to send the bill for payment. I called to inform them that I was trying to make a payment online but couldn't. I was lectured for not setting up a payment plan or notifying them of where to send the bills even though I did share the information over the phone when someone called about payment. I now have the money from the insurance company that I have no way of paying but they sent me to collections because they failed to get the information from the hospital or to document the proper place to send the bill in the first place. To add to all of this, they had to have had the information for the insurance company because my hospital bill was paid for.

  Business Response

  Date: 12/30/2024

  Good Morning, I apologize for any inconvenience this may have caused. I have reviewed the account. The account is in collections but, has not damaged your credit. For more information and/or to pay your bill, please contact ************************* at ************. 

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to go to the ** for a very specific service and was admitted and told I needed to have blood drawn as standard procedure. As soon as they finish the **. ***** in to tell me the service I need is not available because the individual that performs it was out and no one else was available and was forced to to completely different ** for this. I was then billed over $1000 (after my insurance) for a service I was admitted to under false pretenses. Called and emailed customer service about this with absolutely no help and they told me my bill would be held while they were reviewing it. Come to get my bill again saying they are sending me to collections because I never responded or paid. Finally got most of the bill taken away when the ** stepped in to help with the billing department. Then a year later get billed again for the physician charge that I already paid because I couldn't take it. My insurance disputed their charge, got their money back, but then accidentally repaid the amount so now they are recharging me like I never paid them and took the money from my insurance which is fraud.

  Business Response

  Date: 12/27/2024

  Good Day, please provide a date of service and facility. If the patient has an invoice. I am able to identify this way as well. 

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the emergency room at *********** general in January of 2024. I then received a bill for $900+. I reviewed the list of services and noticed errors. I reached out to my insurance (***) and told them the discrepancies. They told me that this is what the hospital billed this is what you have to pay. So just because they bill it, it means it happened? I left there and had to see 2 more doctors because they didnt solve anything. I also noticed a repeat of charges, where they charged multiple times for one thing. Additionally after this I recieved another bill for $126 from EMBCC. I was never able to get a description of what this payment was for and any info I found did not apply to me. The care they are saying they did, they did not. And it is absolutely awful that they are able to just continue to get money without proper utilization of services. It is terrible that they are charging me because the hospital and doctor said they did it. Well they are lying and I should review all of not at least 50% of my money back. I will pay for the services I received but I should not have to pay for ANYTHING ELSE. It is difficult to get a breakdown of anything. I only want to understand why MONTHS later I continue to receive bills.

  Business Response

  Date: 12/27/2024

  Good Morning, I have reviewed the account. We are ********************** for the ** Provider only. Patient being billed for her coins. For further questions, please contact ************.

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was uninformed about this bill until I received a letter in the mail saying I missed the payment date, but I was unaware this bill even existed and there is no ties to this company with the ** that I was taken to, so I dont understand why this bill randomly appeared on my file and was not contacted about it until later.

  Business Response

  Date: 12/26/2024

  Good Day, we bill for the ** Provider only. We bill separately from the facility. We are billing the patient for her deduct amount. For more information or questions, please call ************.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/17 I visited LCMC Health Emergency Room for an emergency related debilitating pain which ended up being a kidney stone. I sat in the emergency waiting area from 8pm to 2AM approximately. I was given a bed for about an hour and told I would need an MRI. I refused, and told them I would do a urine test, a blood test, and an IV therapy. While doing urine test, I passed the kidney stone and self diagnosed myself, showed an emergency room physician. A nurse hooked me up to an IV therapy then I was **************** Billed $4052.25 -- emergency room charge $1929 -- blood labs $1104 -- IV Therapy $960 --Pharmacy (2 doses) $59.25 Insurance Adjusted: - $3503.25 Due to me and paid on 10/2: -$549.00 On 11/20 I receive an un-itemized bill from a company called EMBCC Patient Services. Account # ************ Invoice # *********. Charges as follows:Emergency Provider Charge $2350.00 Payment and Credit: -$1911.02 Due to me: -$438.98 I called the number provided and let them know that I have already paid my bill in full provided by the hospital. The woman on the phone said this was not the bill for the emergency room visit, it was for the doctor. I saw an emergency room physician for about 4 minutes total. This would not equal a total visit amount of $6402.25. I spent 90 percent of my time in the waiting room passing out due to the pain and the remedy came without any assistance from onsite staff, which I publicly disclosed to the physician and his two nurses. I have disputed this bill directly with EMBCC and am uncomfortable being billed by a company I don't know 2 months later after I already have a statement from the hospital that my bill is paid in full.

  Business Response

  Date: 12/20/2024

  Good Morning, I have reviewed the account and chart. Care appropriate, Charges will stand as is. We are billing the patient for his coins/deduct. We bill for the ** Provider only. Please let me know if I can further assist or call ************ for more information. 

  Customer Answer

  Date: 12/20/2024

  I am rejecting this response because:   I did not receive appropriate care. Spent five hours in waiting room, had 5 minutes with a doctor, self diagnosed condition, rejected MRI, I find the amount I have already paid appropriate for the blood labs, medication, and IV therapy for less than an hour in a room. Will not be considering any further payment. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The statement I received shows me no information. I would like a breakdown of how and why I owe this amount of money. I have tired to reach out via phone multiple times and cannot get through to this company.

  Business Response

  Date: 12/27/2024

  Good Morning, please provide date of service or invoice number. Once I receive this information I can review the account. 

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******* Oro, and I would like to send this bill to my insurance company.****** Healthcare Client ID ***********

  Business Response

  Date: 12/19/2024

  Good Morning, I have reviewed the account. A claim was filed to patient's insurance and processed. Patient does not have a balance with us. For more information, patient can call ************.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 06/03/2024 i was a victim of a hit and run. my nose was hit and i had a mild headache. i went to the emergency room because i wasnt sure if i had a concussion or not all they did was tell me to follow their finger with my eyes and they charged me $1,593! i did not get any x-rays, procedures, or exams. the bill doesnt even disclose exactly how they are charging me THIS MUCH. they are telling me the bill is due 11/27/2024 which is not possible to pay this much considering i dont make that kind of money. the services offered werent even that extensive to charge me almost *****. I cant afford to pay this amount

  Business Response

  Date: 11/27/2024

  Good Morning, i have reviewed the account and chart. Please have patient call ************ to discuss account. If ******************** has auto insurance, she will need to call and update insurance. 

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a bill after hospital stay with no doctor info or service explanation. Have contacted hospital[say sit is outside provider],contacted ******, they don't have a record of the claim submitted ,I don't know who EMBCC is. ****** has paid the hospital and doctors. This company has a Boston P.0. box, and a Texas P>O address with their name misspelled .Many complaints on line so I am very suspicious. ****** said nothing was submitted to them. Also, the amount for 08/11/2024 was more and I left early morning .This seems like fraud. they don't have a phone #, only one to make payment.

  Business Response

  Date: 11/26/2024

  Good Morning, I apologize for any inconvenience this may have caused. Here at EMBCC, we bill for the Hospital Medicine Doctor that saw you while you were admitted to the hospital.  We filed a claim to Ins and now we are billing you for your coins/deductible. For further assistance please call ************.