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Business Profile

Health Products

Phen375

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $252.99 for a 6 month supply of phen diet pills. When I opened one of the bottles the pills were completely black. The bottle has a march 2025 expiration date so they should still be good. The pills are normally white. I have requested a refund with no response from the vendor. I have read that the company is being investigated by the **** I am concerned about my health at this point and want a full refund.

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase of $63 to PhenQ. They guaranteed satisfaction or my money back within 60 days. I emailed them after 1.5-2 weeks and told them Im very unhappy with the product and have most of it left, I want my refund. They refuse to respond or give me a refund. order #******.

    Customer Answer

    Date: 04/03/2024

    This is a screen shot of their money back guarantee.

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for two orders from this company over 2 weeks ago and have not received or had any response from them on this matter have tried to call and email with no answer or reply back this company is a total scam

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bags of meal replacement shakes from PhenQ on March 5th for $48.47 (Order #PQ201020). Their website promises fast shipping in numerous places, yet here I am, 20 days later, and the tracking provided by the company is still stuck on Order Confirmed. I have attempted to contact the company twice via their customer support email, just to get an update on shipping at the very least, and have not received any response. At this point Im starting to feel as though theyve taken my money with no intention of sending my product.

Phen375 is NOT a BBB Accredited Business.

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