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Business Profile

Event Planner

Viral Ventures USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

This profile includes complaints for Viral Ventures USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Viral Ventures USA LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've purchased tickets through "*****************" to a Cinderella Cocktail Event early bird tickets a few years ago, which I emailed with them last year and they said would be open ended until an experience I liked showed up on the site (but as you can see most of the events never occurred). The website no longer works, and I have $164.57 I'd like refunded back to me. There must be other people in the same boat, it seems like the explore hidden/ viral ventures have swindled a lot of people out of money, shouldn't they be held accountable?

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from viral **** and didn't receive the package even though it shows as delivered. Very frustrating.

      Customer Answer

      Date: 06/05/2025

      I heard back from the company.  However,  they wanted me to check with the postal service.  Having done that and there was nothing from them I told them I just wanted my money back. They continued to give me the same message about checking with the postal service.  I just want my money back and be done with this company. 

    • Initial Complaint

      Date:03/11/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is publicly advertising malicious scams via ****** Ads Platform. These ads are in circulation on social media sites (*******) that take users off-site to a flagged unsecured site. Claims that they can provide reduced payments for car insurance. Completely illegitimate doctored video with fake testimonial.

    • Initial Complaint

      Date:12/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets through **** for this event Street Karts: ***** At ************* ********. Sep 7, 2024 to ***. Sep 8, 2024 it was then cancelled - seems to be a similar story to all the other complaints - and rescheduled for this date:Sat. Jan 11, 2025 to ***. Jan 12, ************* ********** Order Date Jun 12, 2024 at 4:08 PM EDT 2xSeptember 7th 6:00 PM - 8:00 PM $ ****** ************* $ ***** Total Including fees: $ ****** The event has now disappeared from TIXR and they have emailed me with the response below when I enquired about the event no longer being active ____________Thank you for reaching out.**** has discontinued its affiliation with Viral Group due to several concerns that were brought to our attention. We request that all future inquiries about their events be directed to their support contact ____________I am requesting a refund and request this business and the individuals involved be investigated for fraud

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets for three events: The Robot Restaurant ($108.61), Hansel and Gretel Cocktail Experience ($52.74), and The Wizards Brunch ($93.25). After multiple postponements of all of these events, the business quietly cancelled them without informing me or refunding my tickets, then shut down their website so I could no longer get in touch. I have tried to reach out to them, but their emails no longer function.

      Customer Answer

      Date: 11/15/2024

      I am attaching email receipts for all three of the mentioned events as well as the email exchange I had with Viral Ventures regarding Wizard's Brunch.

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/28/23 I purchased tickets on ***************** to the Cinderella Cocktail Experience: ******. At the time, the date was listed as 12/31/23, so based on the information available on the website, I was under the impression it would take place by the end of the year. After inquiring shortly after, the organizers were not able to provide a date. By the time the end of the year came, the date was changed to 1/1/1970. I reached out to them on 2/7/24 for an update and they still did not have a time and date for the event. The following day, I was issued a $135 gift card to be used at another event. Upon checking, there were no other events going on at the time for me to use the gift card on. Now, their site has been under maintenance for months now, and after doing research, it does not seem these events are legitimate. I have received no further response from this company.

    • Initial Complaint

      Date:08/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally lodge a complaint against Viral Adventures and Explore Hidden Events concerning an event called The Alice An Immersive Cocktail Experience: Edmonton Family Friendly Session (Jul 20 2024 1:00pm) I Paid $101.65 on June 4, 2024 On July 3, 2024 we received an email that this was cancelled. I have emailed ******************************* As well as Instagramed them and they have not responded with alternate dates or a refund of my money. Their website: **************************************** gives you nothing.I find myself without a resolution. My concerns are twofold:Explore Hidden is still actively marketing this experience, potentially causing more people to fall victim to what appears to be a fraudulent operation.I seek your assistance in resolving this matter Can you please assist with my refund ************************************************************************* Confirmation THLCNMMRSVCCKJWK007Z

    • Initial Complaint

      Date:08/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 tickets from Viral Ventures. They cancelled the show, but have not given a refund. I have tried NUMBEROUS times to contact them, I cannot get any answer from them.

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My friend purchased us tickets to the Beauty and the Beast experience in *********** for 7/20/2024. We had saw on the news that the location listed on the event ticket, was not aware of this event being held there and had warned potential ticket purchasers that this event was a scam, as other ticket purchasers had shown up and there was no event held at the location indicated on the event. We had contacted TIXR, which we had asked for a refund. TIXR informed us they were receiving similar complaints about the event being a scam, therefore they were no longer affiliated with the event and removed it from their website and to contact The Viral Group for a refund. My friend has tried to reach The Viral Group numerous times with no response for over a month now! They are not acknowledging this, and still have on their event Instagram Page that tickets are still able to purchase in multiple different cities. Viral Ventures, please provide a refund for all the customers you have scammed for this event that did not happen!

    • Initial Complaint

      Date:08/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets for The Alice - Immersive Cocktail Experience, through Viral Ventures USA, in ********, **, two months ago, I should have realized the website seemed off, but unfortunately, I didn't, I arrived at the address on the ticket, and nothing, no one was there, the lady at the door to the building told us there was no such event here, and there was wedding happening there, so I looked up the site again and everything has either changed or is gone completely, I'm going to try and get a refund but do believe I will be able to. I also noticed the charge to my card went to explore hidden not viral ventures so it looks like multiple "companies" working together to scam people.

    Viral Ventures USA LLC is NOT a BBB Accredited Business.

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