Business Profile

Department Stores

Neiman Marcus Company

Headquarters

Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

924 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my wife's Christmas gift with Neiman Marcus, first because of the reputation and second because you have to sign to receive it, I received an email that arrived, I called and they told me that it had already arrived, I asked who signed it and they told me a certain ****, I tell them that it is impossible that me and my wife were not at home and that they should give me proof or investigate what happened, the result was robotic and unprofessional, they did not investigate, they only told me that they cannot process my order, I filed a complaint with Paypal and they are reviewing it, but this is unacceptable, me and my wife are traumatized, not only do I not have what I paid for, they do not want to investigate and keep my money. There is no signature from us because it was never received even by me wife ******************************* nor myself *************************, at 1pm we were not at home. and we just want it to be investigated and what corresponds to us returned, because we are not going to buy at Neiman Marcus again.
Business Response
Date: 12/17/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our
customer **************************

We are terribly sorry for any frustration that *** have resulted from
******************** recent shopping experience.

We have researched the customer's concern and a claim has been
filed and completed on the order. The customer was given credit to
his PayPal account on 12/15/23.

Thank you for bringing this to our attention and allowing us to address
the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Initial Complaint
Date:12/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order WN00002098373 on 9/2/23 and shipped it to my daughters apartment. She never received it. When I reached out to customer service they said there was nothing they could do. At the time I requested a replacement to be sent to my home address and they wouldnt refund or replace it.
Business Response
Date: 12/11/2023
BBB Complaint
Re: Case # ********
Customer: *****************************

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ******************************

We are sorry for any disappointment that *** have been a result of Ms. ******** recent shopping experience.

After researching Ms. ******** concern a credit of $316.09 has been issued to her **** account. The time it takes the credit to post will vary depending on her financial institution.

Thank you for allowing us to address Ms. ******** concern.

Sincerely,
************************ Neiman Marcus Direct
Customer Answer
Date: 12/11/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:12/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 21th 2023, I bought $801.11 cosmetics products on Naimen Marcus website due to a holiday deal. Order number is: WN00002951779. There is a promotion gift worth of $440(without tax) if I buy any La Mer products over $500 worth. From Nov 21th to December 7th, I received tons of emails including ads and shipments and received almost ************************************************************************** these 10 packages. Neither do I received any cancellation emails. The last email I receive about this item was 'available approximately on Dec 1st'. However it's one week now and I logged in my account and found it got canceled. I contact customer service three times and they gave me different information. One of them hanged up on me. Someone said one single product should be more than $500 to get this gift so I don't qualify. Another one said she can give me $50 discount for purchasing this item for my inconvenience. Another person also told me I cannot return my order if I had opened any cosmetics. They don't have any resolution but the only way for me was to buy this item online paying $440+tax. (At most minus $50 discount) I asked for a re-shipment of the product because it is for sale online but they refused. And this product is always for sale on line even when my gift was canceled. If Neiman Marcus cannot provide gift as promised, they should not advertise it, nor confirmed my order then after a week secretly canceled it with different ******** reasons and told me nothing they can do. One call/online chat can take more than 2 hours and got me hanged up. I request for a refund.
Business Response
Date: 12/12/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, Linliang Li.

Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.

Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

A new order #******** was placed for ******** to fufill her GWP.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct

Customer Answer
Date: 12/18/2023
I am rejecting this response because: I want to return my order and get full refund.
Business Response
Date: 12/19/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, Linliang Li.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is genuinely disappointing.

Neiman Marcus purchases made from 11/1/23 through 12/16/23 will have an extended return policy through 1/15/24.

We will gladly accept a return that is unused & unworn with the tags attached, if applicable.

Thank you for bringing this to our attention and allowing us to address our customers' concern.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct

Business Response
Date: 12/19/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, Linliang Li.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is genuinely disappointing.

Neiman Marcus purchases made from 11/1/23 through 12/16/23 will have an extended return policy through 1/15/24.

We will gladly accept a return that is unused & unworn with the tags attached, if applicable.

Thank you for bringing this to our attention and allowing us to address our customers' concern.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:12/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at Neiman Marcus ************** Mall ************* I tried to buy holiday gift at Creed boutique counters I bought a 250 *************** Aventus perfume and l received the e-mail advertised if you spend $400 at the Ceed and you get free travel atomizer and I spent over $800 I should get two of the promise gift free travel atomizer and after I made a payment over $1,000 and representative told me oh no you have to pay for it to ask me to pay additional $200 for the gift they supposed to give to us and later on she told us you have to call the creed so they will give you the free gift she did not hold her promise but I called Creed they told no Neiman Marcus has to give you because you made a purchase from them and I was very disappointed also she told that my purchase qualified $250 gift card comes to your my email I never received that one too but I also called as a feedback the store managers left numerous time messages they never reply back to us it wasn't memorable experience at all never shopped there at that particular location
Business Response
Date: 12/11/2023
Re: BBB Review ID ********
Customer: Hichem Cheneof

Dear **********************,

Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

The customer has been contacted ************************ to resolve concern.

Thank you for allowing us to address the customers concern.

Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 12/11/2023
I am rejecting this response because: Neiman Marcus failed to resolve customer concern misleading the their product and services and failing to take full responsibilities for their advertisement as of today I haven't get any satisfactory offer from the store I wanted to get promised gift card and plus the free atomizers supposed to be with the Creed purchase and NEVER receive it......this is very disappointed and unacceptable services!!!! by Neiman Marcus did not value customers Experience As a feedback

Business Response
Date: 12/12/2023
Re: BBB Review ID ********
Customer: Hichem Cheneof

Dear **********************,

Thank you for taking the time to communicate to us on behalf of our customer, Hichem Cheneof.

The customer has been contacted ************************ to advise that the Gift Card arrives 6-8 weeks after the purchase has been made and if the item purchased is exchanged or returned, it negates the Gift Card.

Also, when the customer was offered one more itemizer, they stated that they do not need another one.

We truly regret any disappointment that *** have been caused.

Thank you for allowing us to address the customers concern.

With this final communication we do consider the matter closed.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 12/12/2023
I am rejecting this response because: I want to talk to the store general manager or customer service experience managers you communicating with me you have no phone number to call you or give us a call we'll talk the person you claim that called us that it's not the related party someone very unprofessional looks like she doesn't know anything with our concern she only says that if I come to store l can pick up the item I live 200 mi distance I need atomizer at the time purchase and they wanted to get $200 from the free item they supposed to give the customer with the purchase of the Creed Aventus perfume and they never did

*You stating this also Also,
when the customer was offered one more itemizer, they stated that they do not need another one we never offers one more means two of the atomizers that's the LIE The
Also that isn't any confirmation that customer really going to get the gift card you did not provide us any reference number for the gift card if they want to satisfy the and close the case they can send us $200 gift card or they can mail us two of Atomizer
to home instead of the customer going to pick up and spend another $75 gas and time that's unacceptable

Business Response
Date: 01/17/2024
Re: Case # ********
Customer: **************

Dear **********************,

Thank you for taking the time to communicate to us on behalf of our customer, Hichem Cheneof.

The 2 itemizers that the customer requested were shipped to him and has been received per tracking information.

A promotional gift card has been sent to the customer and has been used on transaction ID: 11/028/*****/****** $278.

The customers concern has been shared and reviewed thoroughly by upper management and a letter has been sent to the customer to advise that we will no longer accept any merchandise for return or exchange.All sales are final.

We truly regret any disappointment that *** have been caused.

With this final communication we consider the matter closed.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 01/18/2024
I am rejecting this response because: Business fail to resolve in Timely manners and didn't understand consumers concern
Initial Complaint
Date:12/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 29, 2023 I purchased 2 items from Neiman Marcus online. My order#WN00002980941, I purchased 2 ******************************* items. A bat wall decoration and Christmas *********** Ornaments. .The bat cost $33.00 and the ornaments cost $44.00 which totals way over the $50.00 free shippig charge Neiman Marcus has been chargings. Well, today I just learned that because Neiman Marcus keeps selling items that they don't have in stock charged me $10.00 shipping fee on my order that was well over $50.00 They can't be allowed to keep selling items that they don't have in stock and then charge customers $10.00 shipping on the sale because now the total cost of my order was less than $50.00 This was due to the fact that Neiman Marcus advertised on their site that they item was for sale and in stock. This is a criminal act to do to unsuspecting customers.I also want Neiman Marcus to stop this unlawful practice.Estimated Delivery: Dec 2, 2023 Order Number: WN00002980941 VIEW ORDER DETAILS TEXT NOTIFICATION Estimated Delivery: Dec 2, 2023 TRACK ORDER ******** *************** ******************************************************************* Tracking number:612507124970 *********-childs Courtly Check Wall Bat Item: HFTXA 1 Being processed...*********-childs ****in Christmas *********** Item: HF0PY
Business Response
Date: 12/13/2023
RE: BBB Case ID ********
Customer: ******** *** KANE

Dear Better Business Bureau,

Thank you for contacting us on behalf of our customer, ******** ***************.

Please allow us this opportunity to sincerely apologize for any disappointment regarding her recent shopping experience with us for the order of 2 MacKenzie-Childs Ornaments.

Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

All items are advertised in good faith. Sometimes Items *** prove to be more popular than anticipated and are sold out prior to fulfilling all the orders. This was the case for the MacKenzie-Childs Christmas *********** Glass Ornament on the customer's order.
Due to the cancellation of this item, the total merchandise balance on the order was reduced below the $50.00 benchmark for orders to qualify for free shipping. However, in this instance, a credit of $10.00 for the shipping was issued when the customer contacted us.

The credit was issued to the original form of payment (AFFIRM) on the order on December 6, 2023. The customer will need to contact AFFIRM for details on how to receive any refunds from AFFIRM and how the loan will be modified. The customer can contact AFFIRM via helpcenter.affirm.com or ************.

Thank you for bringing this to our attention. We truly regret any frustration that *** have been caused.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The translationwas createdon July 28,2023. The total amount was $2332.00. The company promised to provide me with a small shoulderbag. They said the product was shipped, however, I neverreceived it. I called Neiman Marcus for a refund or replacement. Theydidn't do anything. They don't even have the insurance for a $2200 bag. They also refused to contact ***** to file the claim with Fedex.BecauseFedex said it needs Neiman Marcus to contact them. Neiman Marcus is not going to do anything regarding this situation but collect the money.Order # ********. Tracking number:657723841096. Please help.
Business Response
Date: 12/23/2023
RE: Complaint ID ********

Customer: Yam Ting Sze

Dear **********************,

Thank you for taking the time to communicate with us on behalf of our customer, Yam ***************.

Please allow us the opportunity to apologize to Yam *************** for any disappointment experienced.

Our goal is to address our customers feedback, evaluate and research their concern, and provide
the best solution available.

The customer disputed the delivery of her order and requested a refund.

Our research supports the carriers claim that the item was successfully delivered and signed for. We regret that we are unable to issue credit for the item in question.

We feel this to be a closed matter.

Thank you.

Executive Support Office
Neiman Marcus Direct
Customer Answer
Date: 12/29/2023
I am rejecting this response because: Neiman Marcus rejected the dispute from my credit card company. Neiman Marcus refused to file a claim with ***** even though they knew I filed the police report and the proof of delivery signature wasn't signed by me. Neiman Marcus didn't show any help that they were trying to help me get back the item. They didn't provide any claim for ****-dollar items. They don't care and provide no help even if I make a police report. If they pick ***** as the shipping company, they still need to take responsibility.
Customer Answer
Date: 12/29/2023
I am rejecting this response because: Neiman Marcus rejected the dispute from my credit card company. Neiman Marcus refused to file a claim with ***** even though they knew I filed the police report and the proof of delivery signature wasn't signed by me. Neiman Marcus didn't show any help that they were trying to help me get back the item. They didn't provide any claim for ****-dollar items. They don't care and provide no help even if I make a police report. If they pick ***** as the shipping company, they still need to take responsibility.
Business Response
Date: 01/02/2024
RE: Complaint ID ********
Customer: Yam Ting Sze

Dear **********************,

Thank you for taking the time to communicate with us on behalf of our customer, Yam ***************.

Please allow us the opportunity to apologize to Yam Ting Sze for any disappointment experienced.

Our goal is to address our customers feedback, evaluate and research their concern, and provide
the best solution available.

The customer disputed the delivery of her order and requested a refund.

Logistics management has reviewed the parcel loss claim related to this complaint. Their research supports the carriers claim that the item was successfully delivered and signed for. Our decision in this matter remains unchanged. We regret that we are unable to issue credit for the item in question. This is a final corporate decision.

We feel this to be a closed matter.

Thank you.

Executive Support Office
Neiman Marcus Direct
Customer Answer
Date: 01/04/2024
I am rejecting this response because: Neiman Marcus rejected the dispute from my credit card company. Neiman Marcus refused to file a claim with ***** even though they knew I filed the police report and the proof of delivery signature wasn't signed by me. Neiman Marcus didn't show any help that they were trying to help me get back the item. They didn't provide any claim for ****-dollar items. They don't care and provide no help even if I make a police report. If they pick ***** as the shipping company, they still need to take responsibility.
Initial Complaint
Date:12/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of shoes from the store. When received, the shoes were in a very poor condition. There are clearly used, dirty, and have scratches. The box was falling apart and and dirty. Neiman Marcus gave me a credit of $295. However, I decided to return them because the shoes being $1,200, a refund of $295 is nothing. I received the shoes back because my return was not accepted. I am being told now that the after receiving a discount and accepting it I cannot return them. Im also being told that when I sent the shoes I was out of the time window. Neiman Marcus should not sell shoes in the condition they are. Their lack of help is unacceptable. They failed to let me know that I was not going to be able to return them I u agreed to a credit. They also issued a return label when I was allegedly out of the window.
Business Response
Date: 12/12/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our
customer **********************

We are terribly sorry for any frustration that *** have resulted from
******************** recent shopping experience.

At Neiman Marcus, we respect and value every customer. Because
your trust is important to us; we want you to be completely happy
with every purchase.

We have researched the customer's concern and we will accept the
return of the *********************** ******* Pointed Leather Slingback
Pumps.

We are requesting a return label to be sent to the customer to the
email address that was provided on the order.

Thank you for bringing this to our attention and allowing us to address
the customer's concern.

Sincerely,
Executive **************** Neiman Marcus Direct
Initial Complaint
Date:12/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item with gift wrapping (order number WN0003064725) to be delivered to me so I could bring it to the recipient in person. I am thankful I did because the gift box came ripped and damaged. The shipping box was in perfect condition, which means that the gift box was packaged in this ripped condition. I contacted customer service to ask for a replacement, they said that was not possible and refunded me for the gift wrapping instead, but that still does not solve my predicament. The reason why I ordered this item from them was because they were the only luxury retailer that offered to send it with a gift box. Instead, they told me to visit my nearest store to have the item re-boxed. When I said the nearest store is over 100miles away from me, their response was "I understand that the nearest Neiman Marcus store is far away from you, but if you could kindly visit the store, the staff will be more than happy to assist you promptly." I do not understand why it is impossible to simply send out another empty gift box to rectify the situation. For a luxury department store like Neiman Marcus this should not be of issue. I truly just want another gift box.
Business Response
Date: 12/05/2023
BBB Complaint
Re: Case # ********
Customer: ***********************************

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer ************************************

We are sorry for any frustration that *** have been caused by Ms. ********** recent shopping experience.

We have arranged for a gift box to be shipped to ********************** from our *************** store in ***********, **. Via Express Shipping.

Thank you for allowing ** to address Ms. ********** concern.

Sincerely,
************************ Neiman Marcus Direct
Customer Answer
Date: 12/05/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:12/01/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 26th I did survey feedback to receive $35 dollar Bergdorf Goodman Gift card and in addition to win $500 gift card. I did the survey and I never received $35 dollar Bergdorf Goodman gift card. I was disappointed that I was fooled by doing the survey and never got the $35 dollar gift card as they promised in the email that I have. Please contact me by email which is best way to communicate.
Business Response
Date: 12/08/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, ********************************

Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.

Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

To take care of our customers concern, a virtual gift card in the amount of $35 was sent to the email address on file. Our customer should receive the gift card within the next 72 hours.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct

Customer Answer
Date: 12/11/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:11/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 26 I order a *********************** tote bag. The bag arrive extremely late and when I open package I noticed the bag had a torn button on the front of the bag and I found someone ID in the pocket. This tells me that the bag was used, when I purchased a new one. I tried to return it and customer service said they could not issue me a return label because it is past the thirty day return date, when this bag arrived extremely late. I would like for the Neiman Marcus to credit me $239.00 for the bag
Business Response
Date: 12/05/2023
Re: BBB Review ID ********
Customer: ***********************

Dear **********************,

Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

We contacted the customer ************************ and resolved her concerns.

Thank you for allowing us to address the customers concern.

Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct

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