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Business Profile

Dentist

Jefferson Dental Clinics ( JDC Healthcare) Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Jefferson Dental Clinics ( JDC Healthcare) Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jefferson Dental Clinics ( JDC Healthcare) Corp. has 45 locations, listed below.

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    Customer Complaints Summary

    • 235 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked an appointment at Jefferson Dental for 11 am on Monday may 29. After arriving, they told me they couldnt see me until 2pm but expected me to sit in the waiting room for 3 hours. This is ridiculous and a horrible way to treat patients. I want a refund for the price of a babysitter while I wasted time sitting in their waiting room.

      Business Response

      Date: 06/08/2023

      Dear *** ,


      Thank you for your understanding and providing the requested details. We appreciate your patience as we investigate the issue further. Rest assured that we will carefully review your case and take the necessary steps to address your concerns. Our primary aim is to ensure your satisfaction and provide a resolution that aligns with our policies and commitment to customer/patient care.


      Once we have thoroughly assessed your situation, we will reach out to you with our findings and proposed solution, which may include a refund if deemed appropriate.


      We value your feedback and the opportunity to improve our services. If you have any additional information or questions, please feel free to reach out to us. We are here to assist you. Thank you for your continued support and patience. We look forward to hearing from you.

      Best regards,
      Jefferson Dental

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife went in for a crown. The dentist told her what her portion was and she paid it. Now over a year later, they suddenly sent ** a bill for ****. Thier response was to tell us to call the insurance company, and offered no explanation as to what the charge was for or why so late.

      Business Response

      Date: 06/02/2023

      Dear *****,

      I'm sorry to hear that you're not satisfied with your recent Oral Health treatment/ Services and are requesting a billing adjustment. Our goal is to provide the highest level of care to all of our patients, so I'd like to learn more about what happened so that we can make things right. We take all feedback seriously, and we want to ensure that we address any issues to prevent them from happening in the future.

      Regarding your billing adjustment request, please note that we would need to review your case and assess the details to determine if a billing adjustment is appropriate based on our policies.

      Thank you for bringing this to our attention. I'm committed to resolving this issue as quickly and efficiently as possible, and I look forward to hearing back from you.

      Sincerely, 
      Jefferson Dental 

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $312 for services that werent covered by my insurance that I paid on 12/31/2022. My FSA company requieres an itemized receipts which I requested in January and February. I called mid February and the billing department kept telling me to wait another month as it can take a while. Now its mid May and I still havent received anything. It sounds to me like they dont want to send an itemized received because they had me pay for things I wasnt supposed to. This is very sketchy already with waiting THIS long for an itemized received. All other places have given me an itemized receipt within the same day. At this point Im seeking a refund and the itemized receipt for this bill because if I dont get it soon, Ill have to pay my FSA company back because this company doesnt send me my itemized receipt.

      Business Response

      Date: 06/06/2023

      Dear ********** ,
      Thank you for reaching out to us and requesting a receipt for your recent visit/appointment. We understand the importance of having proper documentation for your records, and we're more than happy to provide you with the necessary receipt.
      Please provide ** with the following details, so we can generate the receipt accurately:
      Full name of the patient:
      Date of the visit/appointment:
      Type of service received:
      Exact Amount paid (if applicable):
      Once we receive the above information, our team will promptly generate the receipt and send it to you via your preferred method (email or physical mail). Please let ** know your preferred method and provide the corresponding contact details.
      If you have any additional questions or require further assistance, please don't hesitate to contact **. We're here to help.
      Thank you for choosing our services, and we look forward to serving you in the future.
      Warm regards,

      Jefferson Dental. 

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i started in december with getting upper and lower full extraction due too excessive vomitting in over three years. my teeth had corrided so i can only afford dentures . when the did several scans the upper jaw i had back within 2 weeks. about three months now i still dont have the lower jaw. Three months ago and im still waiting on lower part of the dentures. my total balance on my account was paid at the time of service. I have asked for a refund so i could go to more competent ofc.

      Business Response

      Date: 06/03/2023

      Dear LaTeise,

      I'm sorry to hear that you're not satisfied with your recent Oral Health treatment/ Services and are requesting a billing adjustment. Our goal is to provide the highest level of care to all of our patients, so I'd like to learn more about what happened so that we can make things right. We take all feedback seriously, and we want to ensure that we address any issues to prevent them from happening in the future.

      Regarding your billing adjustment request, please note that we would need to review your case and assess the details to determine if a billing adjustment is appropriate based on our policies.

      Thank you for bringing this to our attention. I'm committed to resolving this issue as quickly and efficiently as possible, and I look forward to hearing back from you.

      Sincerely, 
      Jefferson Dental 

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Jefferson Dental Clinic on 3-17-23 because the fixed bridge I have had a tooth that broke in the front and I thought they maybe able to repair it. I had x-rays done and saw the Dentist. I was told that they would have to do extractions of the teeth the bridge was attached to and I could get implants or dentures. Which ever I decided to do would take at least 1 month before I could get started. At the time I was given a quote as to the total amount $1145 and $29 for the x-rays, which I paid. This was on a Friday when I left the office after 6pm. I decided I didn't want to wait 3 months because their lab was out of state, in ********. I called the office on 3-20-23 to request a refund but I was connected to the answering service and I left a message, which I was told would be passed on. When I didn't hear back from them I called again on3-21-23 and was transferred to ******* in Billing who told me they didn't handle that and I needed to call the office, which I did and no one answered but the phone switch back to the answering service. I was told they were busy or needed time to start work, this was 10:40am. I decided to go to the office, which I did the following day, signed in and was told by **************, the office manager, that it would take a month before I could get my refund as well as she was off on Friday and they were short handed. I didn't receive any information for several weeks, so I contacted Jefferson Dental via there website. I was contacted via the website and informed they would check into it. When I still didn't hear anything over a period of weeks I contacted the website again and received a text expressing apologies and they would contact whoever handles that and put a rush on processing my refund. That was more than two weeks go. It has been almost two months and I have not received my refund, which is the reason for this complaint.

      Business Response

      Date: 06/03/2023

      Dear *******,

      I'm sorry to hear that you're not satisfied with your recent Oral Health treatment/ Services and are requesting a billing adjustment. Our goal is to provide the highest level of care to all of our patients, so I'd like to learn more about what happened so that we can make things right. We take all feedback seriously, and we want to ensure that we address any issues to prevent them from happening in the future.

      Regarding your billing adjustment request, please note that we would need to review your case and assess the details to determine if a billing adjustment is appropriate based on our policies.

      Thank you for bringing this to our attention. I'm committed to resolving this issue as quickly and efficiently as possible, and I look forward to hearing back from you.

      Sincerely, 
      Jefferson Dental 

    • Initial Complaint

      Date:04/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      I am sending a complaint about Jefferson Dental on **** **** ***** ** ***** ******** *****, Texas. I took both of my children in for their regular six month cleaning. The Orthodontist was there that day and asked if he could look at my daughters teeth to give a quote on braces. He looked at them and told us she would be a great candidate for braces and they would put them on that day. They looked at my children's teeth and told me that my daughter had no cavities but they would need to do a deep clean and insurance doesn't cover that. They also told me that my son would need a deep clean too, that he had 10 cavities and needed two root canals. I thought that was absolutely insane and wanted a second opinion. I declined the deep cleaning because insurance should have covered their cleanings and I was not prepared to pay $166 per child for a deep cleaning. I then went on to another dentist (not a chain dentist) to get a second opinion. My daughter had no cavities, my son only had 2 cavities and did not need any root canals. They also accepted our insurance for their cleanings and filling of the cavities. We were at Jefferson dental for over 6 hours that day going back and forth with dentist, ortho and the financial manager. When it was all done and over I said I would no longer be wanting braces for my daughter at that location because I did not trust them to take care of her teeth. My daughter did not get a cleaning, braces or any other treatment that day and they are still charging my card $124 a month. The office manager will not return my calls, the regional manager will not return my calls and the Jefferson headquarters in ******, TX has a full mailbox and I can not leave a message with them. I have tried to handle this since February and I can not get any kind of help. I would absolutely never trust this establishment with the dental care of my family.

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21,2023 I went to another jefferson dental further away in ****** and was told I needed a surgical extraction. I decided to get said extraction done at the location closer to my house on the 24th 3 days later. I was told that the surgical extraction would be $241 and a simple extraction costs $189. I brought the $241 dollars with me to the ********* location and was asked to pay before receiving my extraction. When my extraction was done the only thing the dentist did was numb my mouth and rip out my tooth, which is a simple extraction. And a $60 difference in procedures. When I asked I was told that i would not be getting the difference of $60 back and when asked why I wasn't given an explanation of why I could not have my money back and I do not think it is right at all.

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible, terrible business. Never had issues until I tried to get Invisalign. I did the scans and paid in full using my care credit card. Orthodontist said I would require a root canal before I could start, but specified not to have a crown put on the root canal. I came back to Jefferson Dental for the root canal, but the dentist insisted I needed a crown and put one on. Meanwhile, I saw that I was overcharged significantly for the Invisalign and wanted to cancel and go somewhere else. I notified Jefferson about the crown and the orthodontist said because of the crown, I would have to redo my scans anyway and that the trays that had already been sent would not work. I notified the financial manager that I wanted to cancel, and she said because the trays had already been sent, I could not cancel. I explained that the orthodontist already had said that the trays won't work bc I had a crown put on BY JEFFERSON DENTAL THEMSELVES. She said I would have to wait until the orthodontist who said the trays would not work came back from maternity leave, which is 2 MONTHS LATER. Im still required to make payments to care credit while this is all happening keep that in mind. This whole issue started in January, and it is now APRIL. Also keep in mind that it is impossible to reach the Carrollton office where this occurred directly, they never answer the phone and only redirect to the national line that is no help at all. I have to drive 25 minutes to the location to get any answer. Please refund my money so I never have to do business here again.

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jefferson Dental in ***********, TX filed and was paid for a claim for an upper denture that I never authorized or received. I had discontinued service with them in May of 2022 because they didn't want to answer questions about the work being done, gave me a price without an exam first, and wanted money from me even though my insurance was still paying everything 100%, and I told them I was done and would not be back. They filled the claim to my insurance on December 29th at 11:59pm for the full upper denture and were paid by my insurance company. Now my insurance company is denying me the dentures because they say I already have them per paid claims. Jefferson Dental will not return phone calls or emails requesting that they correct their error or to discuss the situation at all. There was no exam until after they quoted a cost, no treatment plan or treatment plan counselors, the office manager was rude and unprofessional, the dentist didn't want to be bothered with questions or concerns, and they didn't verify my insurance before doing anything to begin with or give me a total cost.

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 2022 my dental insurance company changed. Jefferson Dental did not update my information. In May I provided the information to them again. They did not update the information yet again. My son went to get his braces removed and at the time I was told due to not having insurance coverage the remaining balance of 600 & something was sent to Prim healthcare for me to pay. At this time I disputed this because I do have insurance coverage. I spoke with ****** the office manager at this time she told me that they would send this information over to my insurance company after I had to call them & do a 3 way call. 2 months later I spoke with my insurance company & was told Jefferson did not submit the info requested. Spoke with ****** again & she claims the business office takes care of that. I was advised to pay the 6 **************** would refund me once this was taken care of. *** it is ***** ****** for my braces to be removed & they still have not submitted paperwork. I spoke with my insurance company to find out they have not submitted any paper request but only 1 time. No claims have been filed from January 2022 to September and only 1 claimed filed but no other claims. I should not have to have my braces on until this is resolved because this has been going on since 2022 and they have faulted to complete their paperwork. I filled a complaint with their customer service but have not heard anything back from them either. I have been making payments on this remaining balance because it was reported to my credit which is in error. Then they told me my insurance would have to refund me instead of them which does not make sense because that's not how it works. My insurance company states the company has to refund me which makes sense because they are going back filing a claim with my insurance company.

      Customer Answer

      Date: 04/17/2023

      This is the Jefferson Dental at *************. Also I never received my referral for 2 clients I referred to them. 

    Jefferson Dental Clinics ( JDC Healthcare) Corp. is NOT a BBB Accredited Business.

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