Complaints
Customer Complaints Summary
- 89 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sued by ***** Fargo for debt that was supposed to be handled by CreditAssociates the have ******* of my money I want a refund check for the full amount sent back to me.
Business Response
Date: 05/02/2025
Pursuant to Tristian's request, all remaining funds in savings have been returned. thank you.Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Credit Associates at the end of March to withdrawal from the program. I called following up on my money they were supposed to give me back on April 2 and said I should have my money by April 10/11. I still have not received anything!! I have tried to call many times and get no answer. They also sent me an email stating they were sending a check and I still have not received anything. They are the worst to work with! I am never able to get in touch with them and when I finally do there is NO resolution!Business Response
Date: 04/22/2025
Ms. ********* account with us has been canceled and all remaining amounts in her savings account have been returned to her. Ms. ******* will receive those funds within 5 to 7 days. Thank you.Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December I received court documents saying that I am being sued by ******** which Credit Associates told me could happen. I was advised to deposit $6,700 to settle the ******** account which we did. That money was supposed to go directly to the credit card company to close it out. For the last 3 months we keep going around in circles were I keep being told that the lump sum will be deposited to the law firm yet that still has not happened. I've spoken to several different Associates and none have been able to help me. I would like this resolved immediately. With some guarantee that it will go through tomorrow. I contact Credit Associates every week and they keep telling me that it'll happen in a week and then another week and then another week and it never does.Business Response
Date: 04/11/2025
We issued a credit to Ms. ****** for the amount related to the settlement at issue. We have sent a separate email explaining that as well. Thank you.Customer Answer
Date: 04/11/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Credit Associates 8/29/2022. I had $39,000 debt that I was drowning in. Credit Associates sent an advertisement in the mail and I reached out. I spoke to an agent named *****. ***** made me feel very comfortable and confident that Credit Associates could help me manage my debt. And they had. I have settled 3 accounts with them, one of them for $11,000 was with Discover and we had been issued a summons. I followed the instructions by Credit Associates and we have been able to come to an agreement out of court. The amount of the settlement and the fees they charged are almost as much as the debt itself, but it was the managment of these accounts I was searching for. So, I was fine with that. However, now I have another summons from **********. ******. I filed the paperwork responding to the summons, I emailed it and downloaded it into their DebtApp. I have not received any response of confirmation regarding this legal matter. I have called everyday. I have stood on hold for hours. Being disconnected every 20min by an automated system telling me to try again later. I start my calls when they open. And continue to call for two to three cycles after being disconnected. I have left messages on their DebtApp. I am given a message that they will contact me within 2-3 business days. I do not receive any contact. I have also sent emails. I do not understand why I am not receiving any communication from the agents at Credit Associates.Business Response
Date: 04/03/2025
We spoke with Ms. ******** and addressed her questions about her account with our company. Thank you.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2023 signed up for debt relief, paid monthly payments. Had built up enough money to settle my 2 smallest accounts. They asked me if I wanted to use this money to settle these 2 accounts, I said yes. They told me the accounts would be settled. After that I fell further behind and couldn't pay anything more than my mortgage and truck payment, so I stopped the program. Now, 2 years later, I discovered those 2 accounts that were supposed to be settled are still on my credit report. I called customer service today and they stated that those 2 accounts were beginning to be settled but they never finished? I asked where did the money go, they said I paid in about $2000, then I took a $500 withdrawal... so that would leave $1500 to settle any of the debts right? No, she told me nothing was finished being settled. She said they sent out a payment to a creditor of $900 some dollars plus taxes and fees came out to $1200. Ok, so why is it still on my credit report? Why, if you say you sent a payment to a creditor, do you also say nothing was settled? Which one is it? I asked, so basically a paid $1500 and you guys provided me with no services. She said sorry about that. Really? So you just kept my money and didn't pay any of my debts. It has scam written all over itBusiness Response
Date: 04/16/2025
Mr. ***** terminated our services over a year ago, so we are not allowed to have current information on his debts. We sent Mr. ***** a complete program breakdown for the time he was enrolled with us. Thank you.Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/17/2025 I received an offer( by mail) to pay off an account that is also involved with credit associates. The letter in no way said anything about credit associates. I paid it that day and called credit assoc. to remove the account, the guy on the phone could not help me and said someone would call me back- which they did not do until that Friday(21st) - was at work could not answer. The 24th I called again to have said account removed and the lady I talked to refused. Today I finally got this account ************* the issue is I did not approve the settlement Ive been trying to get it removed since the 17th before they also paid them. They paid them ***** and refuse to get this money back and instead are charging me another 970 to be rid of them. They say they cannot get this money back yet once I paid on the 17th the account should be closed. I lost 1500 because I want to be debt free? I just want rid of them and they dont even have to get my money back, just adjust my bill to where I dont have to pay another ****** when Ive already paid ********* and total for four accounts I have with them is *********. ( counting their fees). Im a single parent and just want to be debt free and they are scamming me, I feel. They already took money from me in January without my consent. I emailed them and told them I would pay the full amount (at that time it was less)if they would push back the next draft date. No one called me and they sure took my money -leaving me .36 cents. They just keep raising the estimated amount it will take to pay off. I should not owe anything else to them . The only reason they finally removed my discover account is because I threatened legal counsel. They did not get my approval for this settlement nor did I consent to them paying anything to them which is why I started calling them the 17th.Business Response
Date: 04/09/2025
Pursuant to Ms. ********** request, we have issued a refund. The refund will be received within 5 to 7 days. Thank you.Initial Complaint
Date:03/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My program with the debt relief associates says that I have met my obligations totaling the amount yet they continue to try and debit money from me. I have talked to an associate prior to wanting to settle the debts and they confirmed twice I no longer needed to deposit money. I want these payments stopped and the debts settled.Business Response
Date: 03/19/2025
We explained the status of our services to Mr. ****** and addressed his questions. Thank you.Customer Answer
Date: 03/19/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent me an unsolicited offer in the mail. When I called seeking information about who the company was, what the offer was, and what they would charge, the salesman accused me of interrogating him and refused to answer any questions. Im not sure if this is a scam or if this is just how they do business?Business Response
Date: 02/17/2025
We received Mr. ** Point's communication. In response to his question, we are a legitimate business that has been in operation for several years with thousands of very satisfied clients. Out of an abundance of caution, we will opt him out of all future offers so he will not receive letters from us in the future. Thank you.Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Before I enrolled with Credit Associates, my Fico credit score was 700, now it's in the toilet. No credit cards. Bank Account got overdrawn due to Credit Associates taking out an Unusual double payment. All I want now is all my money back now from Credit Associates has of mine that I've been paying them since last June of 2025. I did call them on the phone and told them that I want my account with them closed and all my money I paid back! That was yesterday I talked with them on the phone while I was at my bank trying to keep them from closing my overdrawn account. The person on the phone told me it would take 10 - 15 business days to get any funds back from the double payment. $300. and change.Business Response
Date: 03/11/2025
Pursuant to his request, we fully explained the status of our services and provided Mr. ******** with a refund. Thank you.Initial Complaint
Date:02/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for credit associates because of the information that I received via telephone from the *********** 3 months of paying $288, I can see now that I was scammed. The money I provided for the first credit card payoff isn't going to the balance of my credit card but is being dispersed for 6 months at 108 dollars a month. I want out and I have tried multiple times to cancel this program. I have called (no one ever answers the phone) and I have emailed multiple times as well. I have sent the cancelation paperwork and they are still taking money out of my bank account. I don't have access to my own checking account on their portal to cancel these payments. My bank account is being hijacked. I want this canceled and I want my money back.Business Response
Date: 02/17/2025
Pursuant to Ms. ****** request, we have canceled our services and issued a refund. Ms. **** will receive that refund within 6 to 8 days. Thank you.Customer Answer
Date: 02/18/2025
I have reviewed the business response and accept this resolution.
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