Business ProfileforBest Price Caskets

After ordering the casket online I received an email to call Best Price Caskets to finish the transaction. I called and was forwarded. Given the previous complaints Im sure the person I was forwarded to was also ***********While going over the information he requested for shipping I answered that my mother had not yet passed but was in the final stages with Hospice. He then slurred out a barley intelligible "we'll ship it when we feel like it". After he finish talking I requested to clarify what he said on ship dates. He stated "we'll ship it when we feel like shipping it". I pointed out that the web site claimed they could ship it the same day. He continued his rude behavior and again stated "we'll ship it when we feel like shipping it" and then began to repeatedly parrot "it will get there within 6 to 10 days" I reminded him again that the web site said they could ship same day. He then proceeded to insult me calling me psyco and other derogatory names then said "we wont ship it". I requested his supervisor or owner to resolve the issue to which he replied I am the supervisor and ignored the request to talk to the owner. ******* actions are in direct conflict with the advertised statements on the web page.