Complaints

This profile includes complaints for JM Bullion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JM Bullion

  11700 Preston Rd STE 660-153 Dallas, TX 75230-6112

  
• 

  JM Bullion, Inc

  180 N Michigan Ave Ste 1845 Chicago, IL 60601

• 

  JM Bullion

  Dept. 960555 P.O. Box 73196 Oklahoma City, OK 73196

• 

  JM Bullion, Inc

  1 E Erie St Ste 630 Chicago, IL 60611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped a little over $3,000 of precious metals to this company. According to the **** my shipment arrived "July 7, 2025, 2:02 pm." JM Bullion has still not confirmed receipt. I called them and they said "they have a large volume of shipments" and should reply within three days. It appears that cannot even meet the standard of the **** when tracking customers shipments. Is it too much to ask that a company confirm receipt of over $3,000???!!!!Please just confirm receipt. USPS: Tracking Number: **********************

  Business Response

  Date: 07/15/2025

  Hello,

  We reached out to this customer directly and resolved this issue.

  Kind regards,
  JM Bullion

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased ******* from ** ******* in 2021 and they have not gave me my items or retrieve my money back to me. I finally made a connection with them today on 25 June 2025 and theyre going to send my phones back to a bank account that I no longer use our associate with and has not associate with him for years and you to the rise of gold. My $5000 has been stolen from me from this company and I returned from. And due to the amount for years, they owe me more than the amount is showing due to the price of gold going up, and they took it in delivery upon a service in my bay to institution that I no longer have ties or deal with in any form

  Business Response

  Date: 07/07/2025

  Hello,

  We have been in contact with this customer directly, and have resolved this issue. All refunds owed has been processed, per our discussions with the customer. We recommend reaching out to the financial institution that the original payment was made from, as they have due process for these. 

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They erroneously cancelled my order. I asked them not to do that and wired the funds to them. I would like to receive the item.

  Business Response

  Date: 06/18/2025

  Hello,

  This customer contacted us directly on the same date as this complaint and we have resolved this issue. The order was reinstated as a courtesy to the customer, and it was shipped out and successfully delivered. 

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This JM bullion connect to ****** to collect information from buyer, but never work out. Do not buy gold on JM bullion and do not check out through Klarna on JM bullion.

  Business Response

  Date: 05/28/2025

  Hello,

  We are sorry for the issues you are having with your credit. Please note that while we accept Klarna as a valid method of payment on our website, it is it's own separate entity and JM Bullion has no control on how they decision applications. Additionally, JM Bullion does not have anything to do with credit reporting, as we do not require any sensitive information to place an order. If a customer chooses Klarna as their preferred method of payment, they are agreeing to ******'s terms and conditions, that state they will run a soft check to understand every customer's financial behavior and evaluate your creditworthiness. Please see more on the link below:
  
  ***********************************************************************
  

  As of today, there is no order in JM Bullion. Therefore, we recommend that you reach out to Klarna for more information. 

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased twice times 5 ***** ** square gold bar. When the gold $590/5 gram. Jm billion withdrawal our money. Then after two days, The gold went up then jm billion cancelled our order, it was twice. First time they said couldnt verify our address. But we used the same card same address buy gold on Liberty coin, *****, billion a lot and never have any problem. And the second time they cancelled again they said out of stock. Bad service

  Business Response

  Date: 05/30/2025

  Hello,

  We are sorry to hear of your experience with us. Due to the nature of the inventory we sell, we have due processes that we run, to ensure the safety and security of all our customers. We were unable to verify some of the information provided on his order, and therefore the order was cancelled and the transaction voided the same day, as is our right to do so, per our Terms and Conditions. This was communicated to you via email. There is no refund owed to you, since we voided the transaction.

  We are sorry for any inconvenience caused and we wish you all the best!

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took payment for two orders ORD-******* and ORD-******* a week ago and has not sent the item I purchased or issued a refund.I will seek legal action if a refund is not initiated in the next 24 hours.

  Business Response

  Date: 05/16/2025

  Hello,

  We are sorry to hear of this experience. Upon review, this customer attempted to purchase a special deal that is limited to a one-time purchase per household, multiple times. We cancelled his orders and advised that the refunds will be processed after the required bounce protection period for all *** orders, as detailed in our Terms and Conditions. This was especially necessary because the *** payments for both orders returned, therefore, no refund or shipment is owed to this customer.

  We apologize for any inconvenience this caused. 

  Kind regards,

  JM Bullion

  Customer Answer

  Date: 05/16/2025

  I am rejecting this response because:   JM Bullion kept my funds for a week and then decided to cancel the order and hold my funds hostage. They would not issue a refund after a week had passed.  I had to file a dispute with my bank to get my money back.

  The order should have been canceled the same day that funds were deposited or the order should not have been accepted by JM Bullion in the first place.   The individuals at JM Bullion were rude and condescending and refused to help. 

  I will never do business with this company and I hope that this complaint is a warning for anyone seeking to do business with them.

  Business Response

  Date: 05/30/2025

  Hello,

  We are seeking assistance on this complaint. This customer was aware that he was not eligible to purchase the starter pack deal as it is a one time purchase per household, and he already ordered the starter pack on a previous order. With regards to the refund, it states in our Terms and Conditions that all ACHs are subject to a 5 business day bounce period, before we can refund or release an order to ship. During this period, the customer went to his bank and filed a dispute. Had we processed his refunds earlier, we would've been out the funds. 

  We are not sure what else we can do. Please review!

  Kind regards,

  JM Bullion

  Business Response

  Date: 06/02/2025

  Hello,

  We are seeking assistance on this complaint. This customer was aware that he was not eligible to purchase the starter pack deal as it is a one time purchase per household, and he already ordered the starter pack on a previous order. With regards to the refund, it states in our Terms and Conditions that all ACHs are subject to a 5 business day bounce period, before we can refund or release an order to ship. During this period, the customer went to his bank and filed a dispute. Had we processed his refunds earlier, we would've been out the funds. 

  We are not sure what else we can do. Please review!

  Kind regards,

  JM Bullion

  Customer Answer

  Date: 06/02/2025

  I am rejecting this response because:  The business made no attempts to rectify the situation that they created or address my complaint about not accepting the order in the first place and/or not holding my funds for a week and then refusing to return them or ship the order.   I hope that my complaint helps others make an informed decision when choosing to do business with JM Bullion.   

  Business Response

  Date: 06/03/2025

  This customer tried to trick our controls and take advantage of an offer multiple times that we explicitly only offer once per household. Then demanded a refund before their payment cleared. Then their payment bounced, further confirming we shouldnt have refunded as they demanded. Im not sure how this is a valid BBB complaint and still open?

   

  Kind regards,

  ****** ***********

  JM Bullion, Inc.

  Vice President of Operations

  *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/5/2017 I purchased silver one-ounce rounds from JMBullion. I was a regular customer and have purchased over $4,500.00 worth of silver as an investment. I paid $18.92 each and bought 10 rounds. I took about 200 into a local coin shop and watched him test every single round. Three failed. He said that means that they are not .999 pure silver. I have spent from 4/7 until today trying to get them replaced with real silver. This has been a nightmare to deal with. Finally, after jumping through hoops for weeks, I shipped them back. I told them I wanted to see the test results on the silver. Got home from the grocery store to an email stating they tested them and they are fine. They forgot to print off test results and are sending them back to me. I will NOT be able to sell them no matter what they say. They are in like new condition and have been stored in plastic cases. I am SO MAD. I called and talked to a supervisor who promises she will call me back tomorrow. If it goes as it has been going, I'm not holding my breath. I watched the tests here. I made photos of the test with the 3 bad one and one real one. I can't sell them because I refuse to sell something fake or inferior. IF by some chance they do get back to me, I can let you know.

  Customer Answer

  Date: 05/01/2025

  Supposedly they are going to send me a tracking number and ship out replacement silver today.  I'm still waiting for that number but they say they are going to replace my defective items.

  Business Response

  Date: 05/02/2025

  Hello,

  We are sorry to hear of this issue. We have been in direct contact with this customer and we have resolved this issue. 

  Kind regards,

  JM Bullion

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:   Supposedly they are going to send me a tracking number and ship out replacement silver today.  I'm still waiting for that number but they say they are going to replace my defective items.

  Business Response

  Date: 05/16/2025

  Hello,

  We have been in contact with this customer and have resolved this issue.

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/2025 9:01 AM EST Placed an order with JM Bullion in the morning for 2oz of gold (2 x 1 oz American Gold Buffalo Coin (Random Year)), 10oz of silver coins(The JM Bullion Starter Pack), and 2 Coin Cases (32mm Air-Tite Coin Holder Direct Fit) totaling ******** including tax. Was able to go through checkout as a logged in user with selecting eCheck as payment type. I received an email at 12:06 PM ESt that stated the order was canceled and new order would need to be created with a different payment type. I called at 2:29PM EST initially and 2:35 PM EST with follow up questions. I was told that the order was canceled since I was a "new customer" and paying via ******. They could not verify if I would get the same treatment as a guest user. They did not reach out to me prior to canceling the order. They did inform me that I would have to re-order with a different payment type and would not honor the price for the original order, increase in cost by $60.18 (as of 4/16/2025 3:46 PM EST). They did not indicate that the order was fraud. They did not give me the option to change payment methods before canceling the order. I was not contacted prior to the order being canceled. At this point I believe this is a bait and switch because they are not willing to honor the original order price and sellers remorse due to the cost of goods going up after order was placed. Spot Prices at Time of Order: Silver $33.18, Gold $3,321.36

  Business Response

  Date: 04/24/2025

  Hello,

  We apologize for the inconvenience experienced by this customer. Our team has contacted the customer and resolved the issue.

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I made two purchases in the same day. I got confirmation that one was paid the lesser one and one was pending for some reason I got little bit suspicious and called. I spoke with someone named *****. They said that he saw one was cleared and one was still pending my question was will they be shipped together? He said probably afterwards I read some negative reviews very consistent and now Im a little concerned. I wont receive my product as some ofthese people have written.

  Business Response

  Date: 04/24/2025

  Hello,

  We attempted to reach out to this customer today but he did not wish to speak with us. I am attaching an email thread for review.

  Can you please advise if this is eligible to be removed since the customer does not wish to speak with us?

  Kind regards,

  JM Bullion

  Business Response

  Date: 04/24/2025

  Hello,

  We are sorry to hear of your experience. We attempted to reach out to you today by phone but we were unable to get a hold of you, but we were glad to get a hold of you via email.

  We apologize again for the issues and we wish you all the best! 
  

  Kind regards,

  JM Bullion

  Customer Answer

  Date: 04/24/2025

  I am rejecting this response because:   After I expressed my concerns they cancelled my order. They have a history of canceling customers orders who make inquiries. This is suspicious behavior and should be investigated. Every negative review, and there are many, is the same thing. They canceled orders for customers asking questions they didnt want to answer. 

  Business Response

  Date: 05/01/2025

  Hello,

  We previously sent an email to you regarding this complaint. We attempted to reach out to the customer to resolve, but the customer is not interested in speaking with us. We attempted to email the customer instead, but they are not cooperative. Due to the nature of the inventory we sell, we take these issues very seriously. We also reserve the right to cancel an order, at our discretion per our Terms and Conditions, and any and all funds are refunded to the customer if we cancel an order. This customer has been refunded, so we are unsure what else we can do for this customer. 

  Looking forward to your response! 

  Kind regards,

  JM Bullion

  Business Response

  Date: 05/02/2025

  Hello,

  Thank you for your response. We apologize for any inconvenience this experience caused. Due to the nature of the inventory we sell, we take customer security very seriously. Unfortunately, all attempts to communicate with you have been unsuccessful. If there is anything that we can do to resolve your issue, please reach out to us and we will be more than happy to assist.

  Kind regards,

  JM Bullion

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered product from J&M, after placing the order and seeing the address they were shipping to called them to inform it was being delivered to the wrong address. called them on Friday April 4 to inform them it was being shipped to the wrong address, gave them the correct address. Called again on Monday, April 7 to tell them again it was being shipped to the wrong address. called again on Tuesday the 8th. they said there was nothing they could do as it looked like it was out for delivery. I did not catch the address they were shipping as wrong, as I has just ordered previously, and it was delivered to the correct address.after 3 calls to correct them on the address and no resolution it seems like they made no attempt to redirect to the correct address.

  Business Response

  Date: 05/05/2025

  Hello,

  We are sorry to hear of the issues with this order. The order was placed on March 28th by the customer online, and it was labeled for shipping on April 3rd. The customer did not contact us regarding the incorrect address until April 4th. We advised the customer that we will attempt to stop the shipment from going out but unfortunately, due to the automated way we process our shipments, this is not a guarantee. When the stop shipment failed, we also attempted to return the order to us via the carrier, but that is also not a guarantee as it depends on the carrier. Unfortunately, this order ended up getting delivered to the incorrect address. We recommend for the customer to reach out to the previous address and make arrangements to collect their order. We apologize for the inconvenience this has caused. 

  Kind regards,

  JM Bullion