Business Profile

Billing Services

RS Clark & Associates, Inc.

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Complaints

This profile includes complaints for RS Clark & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I honestly dont get why RS CLARK ASC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***********, *********** Amount Disputed: $360, $1500
Business Response
Date: 04/22/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Initial Complaint
Date:03/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I honestly dont get why RS CLARK ASC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: *********** Amount Disputed: $143
Business Response
Date: 04/01/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite previous disputes and your failure to correct inaccurate information on my credit report, this is a formal notice of intent to sue for continued violations of the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).Your companys negligence has caused me significant financial and personal harm. If these inaccuracies are not resolved immediately, I will pursue legal action under the following statutes:FCRA 15 U.S. Code 1681n Civil Liability for Willful Noncompliance FCRA 15 U.S. Code 1681o Civil Liability for Negligent Noncompliance FDCPA 15 U.S. Code 1692k Civil Liability for Debt Collection Violations Please update or delete the following entry from my credit report:****** ***** MD Account Number: ***************I never gave written consent to report any information on my credit report, violating U.S. law (5 U.S.C. 552a, 15 U.S. Code 1681b). Please delete this account in compliance with FCRA 15 U.S. Code 1681e(b) and 1681i(5). You have 30 days from receipt of this letter to remove the disputed items or provide documentation proving their accuracy.Failure to comply will result in legal action seeking $5,000 per violation, including claims for:Defamation Financial Injury FCRA Violations Penalty of Perjury Violations of 15 U.S.C. 1692g Failure to Validate Debts Violations of 15 U.S.C. 1681b Permissible Purposes of Consumer Reports Supporting Documents:Enclosed are copies of my drivers license, proof of address, and other documents supporting my dispute. I am also filing complaints with the BBB, CFPB, and other relevant authorities.I expect your immediate attention to this matter.
Business Response
Date: 03/27/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Initial Complaint
Date:03/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been harassed weekly by someone at RS Clark and associates ext. 103 regarding a bill (date of service (6/2023)in the amount of 400 from *********************** in ****** *****. Last week, my husband and I both contacted the hospital and they said there is nothing in collections. The lady from RS Clark called again today talking to me like I was less than human, talking over me, and wouldnt let me speak when I was trying to tell her that I had contacted the hospital again today, and was yet again told that there is absolutely nothing in collections. Im glad that the call is recorded because the way that she to me was rude. She was yelling and would not listen to me. She finally transferred me over to her manager and I merged the call with them and the hospital. The hospital informed him that they had already emailed them last week telling them that theres nothing to collections and sent another email today. She said she would listen to the call and I encouraged her to do so. The way I was spoken to is rude harassing and against the law. I need to know what I can do to further this complaint, especially since they admitted to having received the emails from the hospital saying nothing was in collections. The ladys at ext 103 is demeaning, was literally yelling at me, and kept telling me to pay the bill I owe even after the hospital had emailed them. The way she talked to me is nothing less than harassment.
Business Response
Date: 03/11/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Customer Answer
Date: 03/11/2025
I am rejecting this response because: I give them permission to disclose the conversation and to allow the harassment call to be turned over to the BBB for validation of what I claim has occurred, and how the lady at ext 103 violated my rights as a patient and consumer. Also, the call was merged with the hospital billing who stated to the manager at RS Clark and Associates that this isnt an isolated incident. *********************** informed RS Clark during this call that several patients have complained about being harassed. This cannot go unpunished as their tactics are against the law. Theyre not even supposed to call weekly if I owe a bill, much less call weekly when they have received emails from *********************** stating that nothing has been sent to collection. RS Clark must initiate a great change in their collection tactics, be better informed of emails they have received, and cease to talk to anyone in such a demeaning way. I will NOT tolerate anyone yelling at me and making me feel like a lowlife for not paying a bill I DO NOT OWE!
Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This debt, listed as $1,784.89, is both false and unwarranted, as explained below. On May 28, 2024, I vacated my assigned on-post housing at ************* upon retiring from the Army after 22 years of service. At the time of my departure, I was charged $60 for unemptied trash cans. I paid this amount promptly and was informed that no additional charges were owed. However, three months later, in August 2024, I received a notice requesting payment for an additional month of rent for June 2024. This was surprising, as I had not resided at the property during that time. I immediately reached out to ************** via email to dispute the charge. After correspondence, the issue was resolved, and I was assured that no further action was required. Despite this resolution, ************** has now reported the erroneous debt to credit reporting agencies and turned it over to a collection agency. Since then, I have been subjected to continuous harassment from debt collectors demanding payment for a debt I do not owe. As an Active Duty Soldier, my Basic Housing Allowance (BHA) was automatically paid directly to ************** every month as a condition of residing in on-post housing. This ensures that all rent payments are consistently debited and paid in full. Given this arrangement, it is not possible for a debt of $1,784.89 to have accrued. A manual ledger by an employee was sent showing clearly that they've doubled the payment about and the balance. Attached, please find supporting documentation, including: 1. Proof of my departure from ************* housing on May 28, 2024. 2. Email showing resolution for June 2024 rent dispute. 3. Proof of Basic Housing Allowance payments made directly to **************. 4. ******.
Business Response
Date: 03/27/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Customer Answer
Date: 03/28/2025
I am rejecting this response because: The Better Business Bureau is a recognized platform for addressing customer concerns and facilitating resolution between businesses and consumers. As such, it serves as an appropriate venue for addressing disputes and providing transparency.
Additionally, I request that you review the documents I have provided and take the necessary steps to remove the false report from my credit report. This matter needs to be rectified promptly.
Business Response
Date: 03/28/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************

Customer Answer
Date: 03/28/2025
I am rejecting this response because: Resolving this matter in a transparent and professional manner would be beneficial for both parties. The BBB offers an effective platform for addressing consumer concerns and facilitating a fair resolution.
I would also like to reiterate that I have previously sent documents related to this matter. I kindly request that you review these documents thoroughly and take immediate action to remove any false information that has been reported on my credit report. It is crucial that the information reflected on my credit is accurate and up to date.
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. RS CLARK ASC - *************** - $1,556 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 02/14/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Initial Complaint
Date:02/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ******** CLARK ASC - *************** - $2,968 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 02/14/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Illegally attempting to collect a debt where they are not the original creditor and I did not agree to enter into any arrangement with them. The debt is 5.5 years old and has reached the statue of limitations for the state. They ignore the law and continue to illegally collect debt. **** complaint has been filed and Experian, where disputes are sent is currently facing a class action lawsuit for not fully investigating disputes which has lead to companies like this to keep illegal debt on your credit negatively impacting your life.
Customer Answer
Date: 01/15/2025
Hello, see attached printout from credit report - all data being reported is incorrect - this is an egregious, gross violation.
Customer Answer
Date: 01/15/2025
This collection company bought inaccurate debt from an apartment over 5 years ago, they do not have any accounting, and the dates are inaccurate. Although I have attempted to dispute, they continue to confirm accuracy and ******* has not fully investigated the issue, allowing them to keep this inaccurate, incorrect debt on my credit. This has severely impacted the quality of my life as due to the amount and their agreement, they are solely the 100% recipient of this agregious large amount that no one will provide details. This company boasts, on their website, how "credit reporting" is the most successful way that they keep consumers liable. They further boast how they collect "yesterday's" debt, and how they train their collectors aggressively for collections. After viewing their advertising and being a victim of their illegal debt collection practices, it is disgusting that they are allowed to operate in this manner. I have since file a complaint with the **** as disputes are not being investigated fully, allowing debt companies like this to continue hurt consumers. ******* has a class action lawsuit filed against them with the **** as these illegal practices have demolished consumers ability to have opportunities such as buying a house, car, insurance, apartments, or anything that requires credit. It is extremely unfair that this type of behavior is allowed. This account is the only inaccurate item on my credit at this time and due to the large amount, they are adamant on keeping it there, by any means necessary, even if it means they are breaking the law to do so. It is time that companies who operate under these disgusting practices are stopped so that the little consumers can take back their lives from companies that boast and brag about their illegal practices. I have provided my credit report showing a collection of $4,706 and also screenshots of the marketing and advertising.
Business Response
Date: 02/14/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company popped up on my credit today as a collections account for a pediatrician office Ive never heard of. I called the pediatrician and they have no info about me in our system. This is not my debt and the fraudulent reporting needs to be removed from my credit file.
Customer Answer
Date: 12/11/2024
Documentation shows company reported on my credit
Business Response
Date: 02/13/2025
RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************
Customer Answer
Date: 02/13/2025
I have reviewed the business response and accept this resolution.

Initial Complaint

Date:10/31/2024

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I have an account in collections that is being handled by RS Clark & Associates. I contacted them to negotiate a settlement on 10/28/24. The representative was eager to settle the debt, until she reviewed my account and said that they cannot negotiate collection accounts for military personnel. I am not currently or ever served in any branch of the military. I am a civilian who rented an apartment on a military base and defaulted on rent during COVID. I find it discriminatory that a creditor refuses to negotiate with someone solely based on their occupation. I confirmed the information given to me multiple times worded several different ways to ensure understanding in which I received the same response. She stated I already know if I were to ask my supervisor they would say no. I ended the call by stating I would call back. Given the discriminatory practices I experienced from this business I do not feel comfortable proceeding in any business matters with them. I am requesting this to be marked as settled and removed from my credit report.

Customer Answer

Date: 11/15/2024

Called creditor to negotiate settlement of debt. On a recorded line, I was informed by ****** that they were unable to negotiate as I am military. It is illegal to refuse to negotiate a debt solely based on their employer. I stated I would contact the original creditor directly and was told that the original creditor no longer has control over the account as it was sold. I understand they dont have to negotiate a settlement however their refusal was based on my employer alone. I am requesting this be removed from my credit report as I am no longer comfortable interacting with a company who gives false, fraudulent information.

Business Response

Date: 11/26/2024

RS Clark and Associates, **** will not discuss any account matters on public forums. Please address these types of inquiries, in the future, to us directly via mail: ********************************** or through the ************************************ secure website portal @*********************************************************

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Complaints

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RS Clark & Associates, Inc.

RS Clark & Associates, Inc.

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RS Clark & Associates, Inc. is NOT a BBB Accredited Business.

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RS Clark & Associates, Inc. is NOT a BBB Accredited Business.