Reviews

This profile includes reviews for FirstService Residential Texas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstService Residential Texas, Inc. has 13 locations, listed below.

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  FirstService Residential Texas, Inc.

  14951 Dallas Pkwy STE 600 Dallas, TX 75254-6874

  
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  FirstService Residential - San Antonio

  3424 Paesanos Pkwy Ste 100 Shavano Park, TX 78231-4412

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  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
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  FirstService Residential - Austin

  9800 Hillwood Pkwy Ste 210 Fort Worth, TX 76177-1569

  
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  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  

Review Details

• Review fromTom M

  Date: 05/17/2025

  1 star
  I'll give FirstService Residential the benefit of the doubt because they get by with the bare minimum effort to fulfill their contractural obligation. Other than that they fail in all other obligations especially customer service. This is what the low bid for property management gets you.

• Review fromGRACE B

  Date: 04/02/2025

  1 star
  Extremely Disappointed with FirstService I rarely leave reviews, but my experience with FirstService has been frustrating enough that I felt compelled to share. If I could leave anything less than 1 star I will. Unreachable They never pick up the phone. Reaching someone for basic concerns or questions is next to impossible.Exorbitant Fees with No Return Were being charged a high HOA fee, yet there's little to no evidence of the services we're supposedly paying for.Neglected Landscaping They claim to provide mowing and **** trimming for front lawns as part of the yearly service. This has never been done. Im paying for services that are not being delivered.Unsafe Road Conditions Theres ongoing construction in the area, and the roads are never cleaned. Debris is constantly left behind. I've had to replace my tires six times in one year due to nails and sharp objects left on the roads.This level of negligence is unacceptable for a company managing communities and charging residents significant fees. I sincerely hope FirstService takes these issues seriously and makes immediate improvements, but until then, I cannot recommend them to anyone.

• Review fromAlyssa E

  Date: 03/20/2025

  1 star
  Get warning notices for trash cans being out on trash day. $180 certified mail fee tacked on to *** ****. Was Told the board makes up these fees however and whenever and thats that. If this company runs your HOA, stay away.

• Review fromDouglas W

  Date: 03/13/2025

  1 star
  Worst residential company I have ever encountered. They have sent me three violations for the same thing over the past five years without checking their documentation prior to sending it. We were approved over 20 years ago and at the present time we have no desire to change our painting on our door or shutters to anything else as the previous paint job has a 25-year warranty. We tried for two days to reach them, and their phone system did not work at all leaving me stranded and frustrated. I am disabled completely and have a chronic pain challenge which is bad enough to cause me to pass out from pain and I usually fall forward and then I stop Breathing. If no one is there to turn me over in about four to five minutes I will die. I was so upset having to deal with this a third time that it caused me a pain overload and I pass-out in my own home and nearly died as I stopped breathing. If my service dog was not there I would have died. Unfortunately, he was not able to turn me over in the four minutes range and I may have suffered some brain damage as a result. This company should not be in business, I have already reported it to the Board of Directors for *********** Homeowner association. I am considering filing a lawsuit against both of them. Bad actions do yield bad consequences, and they should have looked before sending something like this.

• Review fromAmanda W

  Date: 01/13/2025

  1 star
  If I could rate them a 0, I would. This is by far, the worst management company I have ever encountered. They were hired to manage our HOA by the developer and they have FAILED our community. After community manager turnover and no responses for months, we received a new community manager who began assessing fines at the wrong amount immediately. Now, the community manager is impossible to get ahold of. The mismanaged our social committee funds, left vendors unpaid, and wasted our monies on landscaping that is dead. Our dog waste bins are always out of bags. We have yet to have our annual meeting. I could go on and on about how bad this business is. I have called the Dallas office, requesting to speak to management and never got a call back. Called headquarters requesting to speak to management and got a helpdesk email in response. Worst company ever.

• Review fromDavid H

  Date: 01/09/2025

  1 star
  Ive been waiting for over a MONTH to resolve two issues to no avail. The community manager remains unresponsive despite my numerous attempts to contact her. Ive also sent multiple messages thru the FirstService resident portal only to be told my issues have been escalated to our regional manager including the directors. Again, CRICKETS. They pacify you with their statements but never take action to remedy issues. FS is a worthless management company and Im advocating with our board and community to change management companies.

• Review fromFrancies H

  Date: 12/27/2024

  1 star
  Fees charged for paying your bill thru auto pay. Submitting payment requests to banking institutions using only last four digits of bank account number, charging $25 late fee for returned item to the customer. HOA cosign this practice, billing home owner for the returned item and threatens additional charges if fees/returned item is not paid.Proof of the submission for payment and return is requested but never provided.

• Review fromCharles C

  Date: 09/21/2024

  1 star
  I am a Disabled Vet P&T and homebound! So I dont use the online apps alot and we go theu clickpay for paying our dues.Because I only get my VA Disability I usually have wait till beginning the month to be able pay.So I recieved an e-mail saying my payment was late just before the end of the month. I went ahead and paid it up to date.then almost the third week I got another email was late! wven though After paying it went to 0 balance.after several emails later they said ok we see made the payment last month but the payment did not process for 4 daya and brought you into this month. So another late fee was added.the first ****** added our community manager to see if the ***** could be waived. last email from community manager is we do not waiver late fees even if payment showed it went out last month. but because it dis not post for 4 days it gave me another late fee.might not sound like a lot but when fully disabled every dollar counts! the first ****** emailed me said she sorry I really thought it be no problem but It up to your community manager.

• Review fromRachel W

  Date: 07/16/2024

  1 star
  Would NOT recommend. High turnover, slow responses (if at all), and although they respond it rarely answers the question. Not proactive. Borderline unprofessional and failure to follow our HOA bylaws and state property code. They behave in a manner that is best for the Board rather than the entire community. Very disappointing!

  FirstService Residential Texas, Inc.

  Date: 07/17/2024

  Hi, your feedback is very important to us. We do our best to support the vision and the policies the board of directors has set for the community. In researching the communication records in our resident portal, we show record of responding to every message to-date. We reject the statement that we do not follow the Texas laws, community bylaws, and CC&Rs and we work closely with association counsel to ensure we provide the most accurate information to both owners and board members.

• Review fromRon S

  Date: 06/03/2024

  5 stars
  First service has been an excellent property manager for our HOA. Our current manager is *********************** and she has gone above and beyond the call. Thank you for all you do.

  FirstService Residential Texas, Inc.

  Date: 06/04/2024

  Good morning, ******************** ,Thank you so much for the feedback. We truly appreciate it when we hear positive stories of our associates doing great work and building great relationships.