Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new tree to replace old tree that withered. One week after planting tree, I notice brown leaves and called BW. Services were rendered on tree and grass at the suggestion of BW. I was concerned about the heavy price tag, but wanted results desperately so I went did it. Tree is withering at alarming rate each day. I have contacted BW more than a few times, and cannot get him to come and reevaluate for nothing. Just verbal explanations over the phone. Im not a horticulturalist, but I know a dying tree. I actually had one come to my home, and state the same thing. At this point, I do not want another explanation or any correspondence of any sort. I want a complete refund, and nothing short of that is a solution.

  Business Response

  Date: 07/19/2023

  I sent photos of the tree in the yard of the complainant showing green leaves on tree which indicate it is not dead. Also took picture of the house which shows the address of *****************************************************************. Dead trees usually are brown with dead leaves and this pictures sent show green leaves. Tree was not removed as indicated by complainant ********************* as he had indicated the tree was dead. 

  Thank you, *********************

  Customer Answer

  Date: 07/19/2023

  I am rejecting this response because:  The pictures used by the business were old pictures. I have attached a current picture. The pictures used by the business are the pictures I sent him as the tree continued to die. BW would not come back to my home to correct the issue as the tree deteriorated. ** chose to come down my street once the tree was dead and take pictures of the dead tree, while attaching old pictures I sent him when the tree was first planted. The tree had green leaves when planted. BW serviced the tree a week after being planted, and the tree never showed any signs of life once treated. I did not remove the tree because I am trying to save it myself. Also, I never received an itemized invoice of services rendered. My grass and flower bed were also serviced. NOTHING WORKED. I am still expecting a full refund.