Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing under less than favorable circumstances. Over the past several months, I have been repeatedly reaching out to address a critical issue in my apartment - a persistent roof leak. My experiences so far with the services of Everwood Apartments have been, to be candid, quite disheartening and unsatisfactory.The chronology of events began on July 3rd, 2020, at 8:26am. I distinctly remember this date because it marked my initial attempt to draw attention to the roof leak that has since caused staining, chipped paint, and a visually unappealing appearance on the wall. Regrettably, despite this being my third communication on this very issue, my concerns seem to have fallen on deaf ears, leaving the problem unaddressed.By the time September 10th, 2020 rolled around, specifically at 3:26am, the situation had deteriorated considerably. The leak, which had once been a mere inconvenience, began to jeopardize the safety of my household, affecting the electrical sockets in my dining room. Despite the gravity of the situation, my pleas for assistance were met with silence, an experience that I find both baffling and deeply frustrating.I must underscore the fact that I rely on my home not just as a sanctuary, but as my primary workspace. The current state of my apartment, particularly the water perilously dripping into the light sockets, presents a safety hazard that disrupts my professional life and poses potential harm.I have diligently documented this ongoing issue with both photographs and videos, which I am prepared to share should there be any need for further evidence. Given the prolonged duration of this issue and the lackluster response I've received, my patience, understandably, is wearing thin.To this end, I am not just seeking a resolution. I am seeking assurance, clarity, and, most importantly, accountability. Specifically:A detailed plan of action to rectify the aforementioned issues.

  Business Response

  Date: 11/01/2023

  Im sorry to hear that the roof leak issue persists despite having a repairman come out every time it was reported, attached you will find the last invoice. However, it seems like the repairs were unsuccessful, and the issue requires more attention, so we do appreciate your cooperation and patience. Heavy rain like we had can expose the area where the issue is better than light rain but, we are addressing the issue immediately to prevent further damage to ******************** home and ensure his safety. With that being said, the roof repair man came by yesterday and is coming by tomorrow to see how and what repair needs to be done to fix this issue. I will keep ******************** posted on what he tells us. Once the repair is completed, we will compete the necessary repairs inside the unit.

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a previous renter of Everwood Apartments. My move-out date was 8/25/22. When I went into the office to return my keys and do a walk-through of the apartment, it was closed. This occurred at approximately 4:30 p.m. even though the posted office hours say either 5:00 p.m. or 5:30 p.m. (I've seen both times posted at the property). So I called and left a message. I was sent an email from the Regional Manager, *******, who said the Property Manager, Blanca, was on vacation and ******* told me to put the keys in the drop box to avoid further charges. I responded that I did not feel comfortable doing so, and that I wanted to do a walk through with someone. I found water damage and MOLD behind a mirror that I took down in the unit's bedroom when I was moving out, which is obviously a health risk. I wanted to make management aware of this issue to get it resolved for future tenants.
  
  I went back and forth with the regional manager via e-mail trying to do a walk-through with her and she said that should would go do one "right now," which turned out to be a lie. Luckily I was in the area so I dropped by myself around 3:00 p.m. on 8/26/22. Still having the keys, I entered the apartment to at least take a picture of the mold to show them and instead discovered it had been painted already, including paint over the mold. I went to the office and found ******* to tell her and she did not seem to care about this at all. Her response was "well yeah, your move out day was yesterday. We've had painters scheduled for weeks."
  
  The management of this establishment has been extremely lacking in communication and unprofessional overall throughout my 15 month lease. But that aside, the fact that they are ignoring a health issue needs to be addressed for the safety of future tenants. I wouldn't be surprised if that mold has been there since before I moved in and they are just covering it up year after year. I'm not a law professional, but I'm pretty sure this is illegal.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Our contractors advised us that the stain was not mold. The fact that she thinks it was, is her opinion. If it was mold, we would have taken the necessary actions to correct the issue immediately. We did try to set up a walk through On Aug 26, 2022, at 2:12 PM, Everwood Apartments wrote:
  In most cases an appointment is scheduled in advance for a walk through. What time are u available today before 5 pm.
  the response we received was... I cannot make it by 5. When can someone meet me tomorrow?
  which would not work since our office is closed on the weekend and her unit was scheduled to be painted.
  
  
  
  Consumer Response /* (3000, 7, 2022/09/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is inaccurate information about the walk-thru. You are retracting information from the email correspondence. Please refer to the attached. When I received the email response on 8/26 at 2:57 p.m. that a walk-thru the following day was not possible, I immediately came to the apartment within 15 minutes. When Evelina responded that she would walk thru the apartment "now" I was at the property. The apartment had been painted and the paint was dry.
  
  Regarding the mold, it is not an opinion. It either is or is not. I have a witness who can confirm that it was in fact mold. I was there. You were on vacation and not on the property, so how could you possibly know? Do you have documentation from your contractor to prove that it was not?
  
  Your defensiveness and the fact that you will not permit me to escalate this issue to your superior by refusing to give me their contact information, makes you look guilty. Not to mention unprofessional.
  
  
  Business Response /* (4000, 9, 2022/09/14) */
  the tenants last day of the lease was 08/22. She didnt schedule an appointment in advance with the office to do a final walk through. Blanca the manager was out on vacation however she received email communication with Evelina during the time Blanca was off. The office was open just not full day, the office was communicating via email and phones. An appointment was scheduled for a final walk through for 430 pm on the 08/23. She was told she would be charged a holdover fee is she didnt turn in keys at the night drop. She came by the office hours before our scheduled appointment and was upset that the painter was inside the unit painting. The painter was scheduled for the 23rd since her last day was the 22nd. The fact that it was mold that is her OPTINION. She would have to provide mold test and furthermore she is in lease violation for not reporting the issue to the office during her stay. The unit was painted, cleaned, and make ready was performed as usual and is in good working order.
  
  
  Consumer Response /* (4200, 11, 2022/09/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There's no resolution to be made since this business continues to lie and can't even get their story straight. An appointment at 4:30 was not scheduled. I have previously attached the emails to this complaint that proves that's an outright lie. The dates in their response aren't even correct. My move-out date was 8/25. Anyway, I was not in violation of my lease as I did report the mold as soon as it was found - when I removed a mirror from the wall and discovered it upon moving out. Hence the entire reason I was asking for a walk-thru so that I could point it out. The painter was not in the unit painting when I arrived at 3:15 on 8/26. As I said previously, I entered the apartment around 3:15 p.m. and the paint was dry. Saying that I was in lease violation implies that they agree it was mold and yet they did nothing about it. Clearly, this business is dishonest and I hope that future residents will not suffer due to their negligence and amoral conduct.