Business ProfileforMission Wrecker Service S.A., Inc

My car was towed and damaged. on 9/27- . Their recent job posting says their drivers do not need to have experience. I originally received this email: These are the pictures that I took on November 8th of the splash guard. Please note that the whole splash guard is secured by zip ties and not the proper fastening clips. We are prepared to put this back together in the condition that it was prior to the tow service completed by Mission Wrecker on 9/27/22.I responded in this way: Nov 15th--I don't see how zip ties alone (which don't appear to be zip ties) could hold this together-isn't it possible the clips as you call them were pulled out due to an improper tow? I will be following up with ******** well. There was no response so I sent this: Hello, I expected some sort of response to this email or a phone call as I have requested. You stated that the whole splash guard is secured by zip ties. I only see what appear to be two ties of some sort. Maybe you can point out exactly what you are referring to so that I have a better idea of what you are talking about. i.e. circle the so-called zip ties and please explain to me how you are planning to put this back together and when. I was told that my car had an accumulation of debris that would suggest that my car had been like that. Not so, this car is 18 years old so yes it looks old that doesn't mean that the splash guard wasn't in place. Because I let the car sit since it was towed I will also need you to jump the vehicle. I hope (expect) to hear from you tomorrow. At this point, I am quite disappointed in your so-called service. I expected someone to call me and let me know what was happening after the car was inspected on the 8th but here we are on the 16th and I am having to reach out to you for information. When I finally spoke to someone I received this: Thank you for taking the time to speak with me this afternoon. Unfortunately, I regret to inform you that due to your dialog throughout our conversation, that was heard by the owner of the company, your claim has since been denied. During the conversation I complained about their lack of professionalism and their lack of respect for my time. It seems I should have just kept my mouth shut and grovel if I expected a favorable resolution.