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Business Profile

Mortgage Broker

VIP Mortgage Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a DROP BOX link to sign for a loan that I have no clue what it's for and I DID NOT apply for. There are many scams occurring in the ** with people getting information online and trying to get loans fraudulently. How can a company legally allow a bad actor to apply for a loan without proper documentation to check if it's the actual person applying and not some scam?

    Business Response

    Date: 03/27/2025

    Ms. *******,

    VIP Mortgage Inc. never sent out anything to you via email.  Our name was plucked from the internet and attached to the message sent by someone else.  Please note that the email address you received the email from was NOT VIP Mortgage Inc.  All of our email addresses end with @**********.  The email address that sent you the email is not ours, and upon reviewing emails they should always be reviewed before opening if not recognized.  There is nothing we can physically we can do to stop these.  I have attached an example of the email that another person received.  This person was an IT EVP/CMO, I have blocked his contact information on the attachment, but even he states that there is nothing that can be done about this. We have received numerous notifications of this.  

    Also, we are not licensed nor are we located in ****** where you are located.  This can be determined by accessing the National Mortgage Licensing System or ********.

    The best course of action is to delete anything you do not recognize. If you are not sure confirm that the email address you are receiving the email from is valid and from company that is "sending" you the email from.

    Sincerely,

    ****** ***** ******

    CEO/Broker/RMLO NMLS #******

    VIP Mortgage Inc. NMLS #******

    *******************************

    ************

     

VIP Mortgage Inc is BBB Accredited.

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