Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/2025

  Business Response

  Date: 07/17/2025

  This is not a valid order number.  Please send email and website ordered from.  Also, send copy of email receipts.

   

  Thanks,

   

  Kent

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a twenty five dollar razor gold card for another and when they tried to redeem it she was told it had already been redeemed. This is a widespread problem. In addition after this single transaction the website tried to purchase other cards I didn't authorize. Luckily my bank caught most of those hacks.

  Business Response

  Date: 07/05/2025

  Card was redeemed after purchase.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $219 for a $200 Apple Gift Card and when I tried to use the card, I received an error that the code was already used.

  Business Response

  Date: 06/15/2025

  Card shows redeemed after purchase. It appears customer was sending codes to a third party and third party claimed redeemed.

   

   

  Customer Answer

  Date: 06/16/2025

  Complaint: 23470545
  
  I am rejecting this response because:

  they sent you the screenshot I sent to them, per the card closets request. I didnt send the code anywhere! I tried to check the balance on the card via the Apple site when I received it! When I tried to redeem it, I got the error that the code had already been used.

  The card closet suggested I contact Apple Support, which I did.  ***** told me to request the serial number for the digital code from ********************** so they could track the usage.

  after 2 weeks, the card closet has still not been able to provide the serial number.
  
  Regards,
  
  ********* ******

  Business Response

  Date: 06/16/2025

  Our terms and conditions of purchase do not allow for refund.  Nor does it state we have serial numbers.  Apple is dumb.  We purchase codes directily from ***** and with digital codes, they do not have serial numbers.  The customer support agents you are talking to only think in terms of buying from Target or something.   I do not know how to explain that a card, directly from *****, was redeemed, right after your purchase.  

   

  Kent

  Customer Answer

  Date: 06/16/2025

  Complaint: 23470545
  
  I am rejecting this response because:
  The code was already used when I received it.

  i was directed to Apple by ***** at The Card Closet. ***** stated they are not authorized resellers of Apple Gift Cards.

  also according to *****, they cannot track the usage of the code without the serial number. If it didnt exist, why would ***** request it and why would the card closet staff have me waiting 2 weeks for something non-existent?

  After googling the error I received, it is not the first time a customer has received a used code from ********************** and this company has the discretion to grant a refund. It has been done before.

  im 52, disabled and on a fixed income. The ******************************************* I had no nefarious intentions in purchasing this card. 

  Regards,
  
  ********* ******

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sells gift cards online, of which I purchased three; an Amazon gift card and two Razer Gold game cards. The total purchase was $150, fifty each. I have received only the Amazon card. I have not been able to view any of them or go into my account to access them. They do not provide any customer support via the the phone. Only through email which has not proven helpful at all. They will not issue refunds because they claim they may have been used. My concern there is if I cant physically see them or gain possession of them how can I use them? I would be satisfied if I could speak to a real person who would walk me through the process to get access to them and have them in my possession to use so that I do not lose my money. I am a senior on a fixed income and $150 is too much money to lose.

  Business Response

  Date: 12/27/2024

  Here are your codes:

   

  $50 Razer Gold Game Cardx1
  11991730968365

  $50 Razer Gold Game Cardx1
  12004536545586

  $50 Razer Gold Game Cardx1
  11991730968365

   

   

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 15 dollar apple card Total ***** refused sale me card claimed was going to refund money this was 10/30/2024 and today is the 11/10/2024 I would like to have refund expedited.

  Business Response

  Date: 11/11/2024

  Paypal tranaction has been cancelled.

   

  Transaction Activity
  
  Date Type Details Gross amount Fee amount Net amount
  Oct 30, 2024 Void Details $18.99 USD $0.00 USD $18.99 USD

  Customer Answer

  Date: 12/02/2024

  Complaint: 22534251
  
  I am rejecting this response because:

   

  My problem with results is my refund card closet claims sent refund to ****** and payment was cancelled. My question is?

  One when refund was issued back to me,  they refund was sent to ******, and was cancelled. when I didn't pay thru any PayPal  account or any ****** form I don't have a open  ****** account. I ***** with my debt card thru my banking. And and there has been no attemp

  To refund to the card that was used to make the purchase,until I do receive the balance $18:99 refund in bank of the original debt card used and account. It came out of .. I yet not have received refund. Matter is not settle and case for me is very much opened. Thank you for your time. 

  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 12/02/2024

  Transaction was cancelled.

   

  Authorization
  
  DateOctober 30, 2024 at 9:49:46 AM CDT
  
  Transaction typeAuthorization
  
  Transaction *******************
  
  Authorization amount$18.99 USD
  
  Transaction statusCancelled
  
  Authorization expiration dateNovember 28, 2024
  
  Invoice ***********

   

   

  Customer Answer

  Date: 12/09/2024

  Complaint: 22534251
  
  I am rejecting this response because:

   

  I didn't pay with ****** money should had been put back on purchasing card . Banks debt card

  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 12/10/2024

  We do not have interaction with any bank or credit cards.  ****** is the processing company and hold all this informaiton.  Please contact ****** with information with ****** case number and they will be able to let you know how credit was issued.

   

  Thanks,

   

  Kent

  Customer Answer

  Date: 12/16/2024

  Complaint: 22534251
  
  I am rejecting this response because:
  
  Regards,

  I will inquire with pay pal about the payment which now has become 2 payment. And if the card used they should had never taken the money out. And  explain that they don't except the type of card in a notice . And should not accepted once and then not make good on order the next 2 times. But take my money I still have not received as of yet. I still reject and will until I get my refunds. 

  
  
  ****** ********

  Business Response

  Date: 12/16/2024

  Customer must contact ****** to get refund.  Transaction was cancelled on our end.

  Kent

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an apple gift card from them on ******** for an amount of $200, I paid $218.99. After jumping through many hoops I finally was able to get access to the gift card. Everytime I try to redeem the gift card it says it is not validated. When I reached out to customer service for help they told me to follow the instructions on card to redeem and asked me for a screenshot of the issue. I sent them a screenshot after following the instructions and getting told it could not validated again, only to end up with a new customer service agent who told me to do the exact same thing I just did. I did it again and was told to send another screen shot, this time in light mode with the code I am inputting in. I was also asked which apps or website I was using, apple music app and the apple store website, both of which are official apple sites/app. Reading on the apple website I found out the gift card provided is an older style and the instructions are no longer 100% valid. I have also tried to check the balance on the gift card and was told it is not valid. I would like a refund for my purchase if possible but if I can't get one then a replacement with a current style of gift card.

  Business Response

  Date: 08/19/2024

  Code now shows redeemed

  These are digital products.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was trying to delete a ******** page that my ex wife made without my consent. I called the number listed to talk to someone ***************) they somehow walked me through deleting the ** page or so I thought, they gained access to my phone and debit card info and charged $424.00 to my card. Then said it would be a total of $1200. So I hung up and canceled my debit card. They then called me and was moving things around on my phonesaid I had to pay these outstanding charges before could delete the app. Im just a hard working man who isnt the best in the computer stuff, I wanted the ** page taken down bc it wasnt me posting pics. Please help if you can.

  Business Response

  Date: 03/21/2024

  Based on your request,you want to receive a refund.
  I am not sure why you think this was Unauthorized Transaction/Merchandise not received or recurring billing error?
  It appears you purchased product(s) from our company and gave product(s) to another individual.
  I am also not sure why you think I should lose money for this decision. In effect, you become a scammer.
  This is a third-party fraud,between you and another individual, which does not involve us.
  This is not an Unauthorized Transaction/Merchandise not received or recurring billing error
  I would sincerely ask that you cancel this claim/chargeback as we are not the cause of your loss.
  I hope you understand.
  
  Sincerely,
  
  ************************
  Trust and *******************

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 Amazon gift card for $56 and they sent me a fake code. When I tried to use it on Amazon my account was closed for fraud!

  Business Response

  Date: 01/29/2024

  Our codes come directly from Amazon Code distributor.  Only reason, we have found, for Amazon accounts being closed is client is using account improperly. 

  Customer Answer

  Date: 01/30/2024

  Complaint: 21216668
  
  I am rejecting this response because it's not true. I had never used the account for any orders or transactions except to use this gift card. I opened the account and tried to redeem the code given and it was immediately rejected and locked my account. I spent over a week trying to resolve it and they still closed the account after investigation regarding this card. I contacted the Card Closet numerous times about it and refused to take action. I want my money back for the card purchase. 
  
  Regards,
  
  *********************************** *****

  Business Response

  Date: 01/30/2024

  I am sorry this happened to you.  We have no control over Amazon's policies and guidelines.

   

  Sincerely,

   

  Kent

  Customer Answer

  Date: 01/30/2024

  Complaint: 21216668
  
  I am rejecting this response because you sold me a fake gift card. This isn't about Amazon's policies. You sold me a counterfeit product and I want my money back.
  
  Regards,
  
  *********************************** *****

  Business Response

  Date: 01/30/2024

  Sorry to here this, but it is out of our control.

  Customer Answer

  Date: 01/30/2024

  Complaint: 21216668
  
  I am rejecting this response because it is in your control. You sold me a fake gift card. That's stealing. You robbed me of my money and I want it back. Refund my money.
  
  Regards,
  
  *********************************** *****

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/4/2023PAYPAL *CARDCLOSET ************ ** $112.99 MY ACCOUNT WAS CLOSED ON NOVEMBER 10TH.

  Business Response

  Date: 02/16/2023

  All accounts have been cancelled and PayPal will decide the outcome of this case.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13, 2022, i purchased a steam gift card from thecardcloset.com. The code that was given to me didnt work after trying to redeem it after purchase. I've contacted this company and to this day, I havent heard anything back from the company after numerous attempts. I still have the receipt and emails that i will enclose.

  Business Response

  Date: 09/09/2022

  I need to have an  order number and date of purchase.

  Customer Answer

  Date: 09/18/2022

  Complaint: 18001910
  
  I am rejecting this response because: I've sent the order number twice since this and still no response.
  
  Regards,
  
  *************************

  Customer Answer

  Date: 09/20/2022

  Complaint: 18001910
  
  I am rejecting this response because:
  I just read over your email and im very disappointed in your decision. I don't know whatelse I needed to say or send because i sent the original receipt, order number, etc. Then today, they send me 2 cards in which the codes dont even work because an error message popped up saying that the codes have already been used. I never had a problem with them until recently and all I ask for is a refund or replacement. Seems like now the replacement cards didn't work, I'm requesting a refund from them. I will enclosed the email that was sent to me today and my response back to them. I only want to do whats right and whats best because im sure im not the only one that had a problem like this.
  

  
  

  
  
  Regards,
  
  *************************

  Business Response

  Date: 09/20/2022

  Please review your account to see if cards have already been used.  Our records show they have been redeemed.

  Customer Answer

  Date: 09/22/2022

  Complaint: 18001910
  
  I am rejecting this response because:

  
  Hello Ms/*****************,
  Here is the proof after trying to redeem the codes they sent has already been used.
  

  
  

  
  
  Regards,
  
  *************************

  Customer Answer

  Date: 09/22/2022

  Complaint: 18001910
  
  I am rejecting this response because:Here is the proof after trying to redeem the codes they sent has already been used.
  

  
  

  
  
  Regards,
  
  *************************

  Business Response

  Date: 09/22/2022

  We have delivered new unused product.

   

   

   

  Customer Answer

  Date: 09/23/2022

  Complaint: 18001910
  
  I am rejecting this response because:I dont know why i cant respond back to the messages on the website but as of today, i havent received any other cards from them besides the ones that i sent to you showing that they were already redeemed before i tried to. I'm constantly checking my email daily.
  

  
  

  
  
  Regards,
  
  *************************

  Customer Answer

  Date: 09/23/2022

  Complaint: 18001910
  
  I am rejecting this response because:I dont know why i cant respond back to the messages on the website but as of today, i havent received any other cards from them besides the ones that i sent to you showing that they were already redeemed before i tried to. I'm constantly checking my email daily.
  

  
  

  
  
  Regards,
  
  *************************

  Business Response

  Date: 09/23/2022

  Sorry. I have done all I can within the scope of our Terms and Conditions.

   

  Kent

  Customer Answer

  Date: 09/26/2022

  Complaint: 18001910
  
  I am rejecting this response because:
  
  If they say they have used all options then I only request will be for a refund and sever ties with them. If this happens, i will not order anything from them again.
  
  On Fri, Sep 23, 2022 at 8:12 AM ************************* <***********************************************> wrote:
  

  
  

  
  
  Regards,
  
  *************************

  Customer Answer

  Date: 09/26/2022

  Complaint: 18001910
  
  I am rejecting this response because:If they say they have used all options then I only request will be for a refund and sever ties with them. If this happens, i will not order anything from them again.
  
  Regards,
  
  *************************

  Business Response

  Date: 09/26/2022

  Our terms and conditions are clear.  Card was sent and shows redeemed.

  We do not feel compelled to refund.

   

  Sincerely,

   

  Kent

  Customer Answer

  Date: 09/28/2022

  Complaint: 18001910
  
  I am rejecting this response because:Morning. I see that after they order and sent defective cards and looks like I won't get my money back after showing proof of purchase and showing proof that the cards they sent was also defective. I understand that all cards aren't made the same and it's not the sellers fault but at least after everything has been proving and the replacement are the same way, then it would be in the best interest to just refund a person's money and sever ties.
  
  Regards,
  
  *************************