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          Zack of All Trades has 1 locations, listed below.

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            Business ProfileforZack of All Trades

            General Contractor
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 10/11/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            1. Establish and maintain a positive track record in the marketplace.

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            3/9/2018
            Years in Business:
            10
            Business Started:
            10/1/2013
            Business Started Locally:
            10/1/2013
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            2
            Business Management
            • Mrs. Brandee Roark, Partner
            Contact Information

            Principal

            • Mr. Zack Roark

            Customer Contact

            • Mr. Zack Roark
            • Mrs. Brandee Roark, Partner

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Contracted with Zack of all Trades for a multi-room renovation of an older home at a total cost of >100k on 5Aug2022. Despite the estimated 3 month timeline, less than half of the originally contracted work has been completed a year later. Smaller requested project changes/additions legitimately added to the project schedule, but multiple items have (or will) require rework due to use of unskilled/poorly supervised labor, thousands of $$ in material upgrades paid for in-full remain un-ordered or undelivered, and the house is not yet livable (no kitchen, no HVAC, bathroom incomplete, broken windows, no flooring). Communication has been subpar, with Zack ghosting us for weeks at a time. We have been aware of several setbacks he’s faced in his business over the last year, and were trying to work with him towards a reasonable outcome. However, his inability to provide a new estimated timeline for completion or meet interim deadlines has made planning a move from out-of-state this summer a miserable experience, and we remain in temporary living arrangements. At our last communication 26July, he told us the kitchen cabinet installation would start within the week - but no further work has been done on the house, and he's not responding to calls/texts/emails.

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Vicki O

            02/15/2024

            Would not recommend contractor Zack of all Trades. Does not complete work. Uses inexperienced people and sells you on licensed contractors. Approximately 6 weeks worth of work and it is 5 months later. Quality of work due to inexperienced workers is unacceptable. He will take your money and then go off and work for somebody else in lieu of completing the job.

            Local BBB

            BBB of Abilene

            BBB Reports On

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