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          Austin Direct Auto Sales has 1 locations, listed below.

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            Business ProfileforAustin Direct Auto Sales

            Used Car Dealers

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            10/24/2013
            Business Started:
            1/24/2011
            Business Started Locally:
            1/24/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Matt Zavareh, Owner
            Contact Information

            Principal

            • Mr. Matt Zavareh, Owner

            Customer Contact

            • Mr. Matt Zavareh, Owner

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased a vehicle from ** and had it shipped. I understand that vehicles are sold as is. Before shipment, the owner and team cut and removed the lug nut lock because they did not have the key to it. Team then replaced with regular lug nuts. Upon receiving the vehicle, I took it for inspection. I was informed lug nut and stud were stripped from the previous person who installed it. I immediately contacted **** and he informed me to take it to a mom and pop to remove the stripped stud and have it replaced. I requested to be reimbursed for removing and replacement. He stated he will speak to the owner and I did as he informed. When the mom and pop shop removed the stripped stud it couldnt simply be replaced. The entire wheel bearings had to be replaced. I contacted **** Immediately. The cost for removing stripped stud and replacement of wheel bearing and studs were expensive. The wheel bearing had to be ordered from the dealer. They called local mechanic shops and nobody carried that specific part. I informed **** and he did not agree with the price. I stated I followed his request and I provided him With receipt. I asked to reimburse the price of removing the stripped stud and the price he found online for bearings. $300 out of $1,380. He said he cannot because hes not authorized and the owner is out of town. I requested to speak to the owner upon return. He said owner should be back in 3 weeks. When I contacted him in 3 weeks requesting to speak to owner. He said the owner is still not available. I sought to find the owners contact through online research. Come to find out **** is the owner all along. He literally lied to me telling me to go to mom and pop h*** speak to the owner about reimbursing and when I presented the receipt he said owner not available when knowingly he is the owner. I reached asking him why would he do that? I have proof of receipts and text messages. All Im asking is my reimbursement. *************** responded since I called him out.
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            Customer Reviews

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