Complaints

This profile includes complaints for RVshare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  RVshare

  609 Castle Ridge Rd Ste 202 Austin, TX 78746-5368

  
• 

  RVshare

  PO Box 251 Bath, OH 44210-0251

• 

  RVshare

  405 Rothrock Rd Ste 106 Copley, OH 44321-3146

• 

  RVshare

  537 N Cleveland Massillon Rd Akron, OH 44333-2457

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding RVshare and its handling of my RV rental reservation (#REMOVED).RVshare accepted my reservation, accepted payment, and allowed me to proceed with travel planning before determining whether I was supposedly insurable or approved through their screening process.After the reservation was booked, I was suddenly denied coverage with little to no meaningful explanation. This caused major disruption to important family travel plans and forced me to urgently secure another RV reservation through another company at the last minute.Because RVshare implied there may have been an issue related to my driving history or license eligibility, I spent hours of my personal time going to the Tennessee DMV attempting to determine whether there was some unknown problem with my licence. What makes this even more concerning is that I was approved almost immediately through RVshares competitor, Outdoorsy, within minutes using the exact same drivers license and personal information. This strongly suggests RVshares screening and approval process is inconsistent, unreasonable, or improperly handled.I also believe RVshares business practices are deceptive and unfair because: The company accepts reservations and payment before completing screening and approval. Customers are allowed to invest time and money into travel planning before being denied. RVshare initially informed me that I could not receive a refund of the charges despite the denial occurring after booking. The process caused unnecessary financial risk, wasted time, stress, and disruption. The company failed to provide meaningful transparency regarding the actual reason for denial.I am requesting that this complaint be formally documented and reviewed for potentially deceptive or unfair consumer business practices related to reservation handling, insurance/screening procedures, and refund policies.

  Business Response

  Date: 05/28/2026

  Thank you for the opportunity to respond to the complainant.
  
  For the safety of both parties on our peer-to-peer platform, all renters and owners are screened prior to completing a booking. Renters are screened after a booking request is accepted because the underwriting process depends on reservation-specific details, such as the type of RV, whether it is drivable or towable, whether it will remain stationary, and the duration of the rental. These details are not finalized until a booking request is submitted and accepted.
  
  Regarding the screening results, applicable federal and state consumer protection laws strictly limit what information can be accessed and disclosed. We provide all information we are legally permitted to share and are unable to disclose additional details beyond those legal limitations.
  
  While we cannot comment on the policies of other businesses, in this case the booking was declined in accordance with our policies, and the renter received a full refund.

  Customer Answer

  Date: 06/01/2026

  Complaint: 24864937
  
  I am rejecting this response because:

  I was told I could not get a refund because the trip was with within 14 days.  I only received a refund because the REMOVEDowner cancelled the reservation. I was by customer service prior to the REMOVEDowner canceling I could not get a refund. 

  All calls are supposedly recorded.I suggest REMOVEDShare goes back and listens to what I was told by their foreign pole English speaking REMOVEDteam.

  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:04/29/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an REMOVEDoff a REMOVEDResident through REMOVED. The rental began on March 31, 2026, with Reservation # REMOVED. During the trip I was in need of Roadside Assistance which is guaranteed by REMOVEDShare. I called the number, given by REMOVEDShare, provided my policy number and was told my policy could not be found. I have no dispute with the REMOVEDOwner. I dispute the service charge of $1251.95 "Insurance and Protection Essential Package" that is said to include Roadside Assistance and did not provide that service when I requested it. I contacted REMOVEDShare and spoke with an agent for 45 minutes who stated my policy was activated. I did not dispute that fact. I was given an insurance card with a policy number. I dispute the fact, the service phone number RVshare provides during a Roadside Assistance Emergency, REMOVED, did not provide the service that was guaranteed. RVshare then stated, my claim would have been under the deductible anyways and they would not help or explain their mistake.

  Business Response

  Date: 04/29/2026

  Thank you for the opportunity to respond to the complainant. I apologize if you were unable to get roadside assistance. I will reach out to them to get the details of what happened, but I wont make you wait for a full resolution on that to resolve your complaint. The roadside assistance is not a part of the Insurance and Protection Package. That is a policy to cover damages in the event of an accident. Roadside assistance is a separate service paid for via the service fee. I will submit the refund of the service fee you paid. It may take 2-5 business days for your bank to post it, but it will be processed on our end today.

  Customer Answer

  Date: 05/01/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:04/27/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I rented an REMOVEDthrough REMOVEDfor a spring break vacation in April. The retnal dates were Saturday, 4/03-Saturday, 4/11. We enjoyed our first REMOVEDexperience and had a lovely vacation with our 2 children. On the first day of our vacation, my husband did scrape 1 side panel against the side of a gas station pole, which caused a minor scratch. We disclosed the issue when we returned the REMOVEDand expected to lose our $1500 security deposit, What we did NOT expect was for the company to charge us an additional $1599 on top of our security deposit for alleged "damages." REMOVEDhas refused to provide us with any details on the repair, and charged our credit card without any prior authorization, claiming we agreed to this at the time of booking. While their is language buried in paperwork, the company NEVER provided this paperwork prior or post booking, and nothing in any of the emails we received ever made clear that we could be liable for more than the security deposit that we agreed to in good faith. Companies should not be allowed to charge consumers such heft fees with no prior authorization or approval, without clear language in rental contracts to indicate the risk. What should have been a $3K rental is currently costing us over $6K because of this deceptive practices, with $4500 of that SOLELY going to RVshare for "insurance," the security deposit they retained AND $1599 additional for "the deductible and appraisal fee" - we are seeking a refund only of the $1599, as this is the amount they failed to disclose in any of their paperwork prior to the claim.

  Business Response

  Date: 04/30/2026

  Thank you for the opportunity to respond to the complainant. The complainant rented a class A REMOVEDand chose a protection plan with a $3,000 deductible. That deductible amount is higher than the deductibles for protection plans of all the other classes of REMOVEDs due to fact that class A units are far and away the most valuable, and subsequently also the most costly to repair when damages occur. When booking a class A, renters are offered two options 1) a security deposit waiver, which is a non-refundable $199 charge and it covers up to $4,000 in damage for class A reservations (the cost and coverage amount of the waiver changes for each REMOVEDclass, but since this complainant booked a class A I will just give the details pertinent to this reservation), or 2) a fully refundable, if there are no damages, security deposit, and the owner sets that amount. In this case, the owners security deposit was set at $1500. We are transparent about these options, as well as the deductible amounts of any protection plan the renter chooses. In this case, the complainant chose the security deposit option, and subsequently damaged the REMOVEDin excess of the $3,000 deductible. As a result, to cover the remaining amount of the deductible, we had to secure the additional $1,500. The balance of the damages, after the deductible, was covered by the policy. 

  Customer Answer

  Date: 05/11/2026

  Complaint: 24790064
  
  I am rejecting this response because:
  

  These statements are blatantly false. We were NOT presented with 2 options, we were simply told that our card would be held for a "fully refundable" security deposit of $1500. It was likewise never made clear that, if something were to occur, that we could ever be liable for anything above the $1500 security deposit.  Finally, we did not 'choose' a protection plan, we simply agreed (and paid an ADDITIONAL $1500 on top of the security deposit for) the 1 plan that was offered. The company has not been transparent at all and should be held responsible for any cost of repairs above and beyond the $1500 security deposit we agreed upon. 

  Regards,
  
  Rebekka & REMOVED

  Business Response

  Date: 05/20/2026

  This owner was opted into the security deposit waiver prior to this booking being made. The options to choose the non-refundable security deposit waiver, or the refundable security deposit, are presented when a renter makes a request to book. I also tested it out on this particular unit myself, and it does give potential renters the option. Similarly, all units must be insured when rented, and every renter is provided with the option to choose a protection plan, unless the owner has a protection plan they require renters to have (at which point the renter can cancel if they feel the owner mandated protection plan does not meet their needs). This owner has no mandatory protection plan for owners other than it be the essential plan at the bare minimum. As a result, anyone booing this unit is also presented with protection plan options to choose from when renting. That said, I am not here to point fingers, or anything of the sort. I just want to be clear that what was responded with is accurate and factual. However, I do understand how shocking it would be to find out the security deposit does not cover the deductible due to this unit being a class A. I will have one of our agents reach out to the complainant to resolve this in a manner that I think will meet their needs. 

• Initial Complaint

  Date:02/12/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 25 RV Share w/d $753.75 from my account due to a glitch, I did not rent a camper from them, nor did a rent a camper for them to make any money, they took the money in error. I called them and they returned the money in a few days. Now they have sent me a 1099K as if I made $753.75 in 25, which I did not, I didn't even own a camper at that point, I sold my camper in April of 25. I have called them 6 times to get a corrected 1099K and they have pushed it back on me to contact a tax REMOVEDat my expense. This error is theirs not mine, I have told them over and over again, I did not cause this problem, their glitch did and they need to fix it with a corrected 1099K. they apologize over and over but no one has yet to fix the problem and they refuse to let me speak to the finance people. They seem to protect the persons that make the errors. I should not be paying for anything, they need to fix the mistake and send me a correct 1099K. I did not make any money, they refunded the money they basically stole from my account. If i didn't notice this "mistake", how long would they have kept my money? I am very overwhelmed with arguing with them trying to get the corrected 1099K, and very stressed, I cannot file my taxes until they send me a corrected 1099K, I am being held hostage until they fix this and they just keep talking in circles and expect me to fix it and refuse to let me speak to any management. What kind of business does not let you speak to management when they sREMOVEDup? It is not a mistake made by me. I guess my mistake was trusting them when I signed up with them to rent my camper when I owned one. I will never do business with them again and I will not recommend them to anyone I know.

  Business Response

  Date: 02/19/2026

  Thank you for the opportunity to respond to the complainant. We apologize for the frustration this may have caused. The complainant did receive a 1099K due to the transaction in question, which was an error that was then immediately corrected. Unfortunately, tax law mandates that we must report all payments in their gross amounts without regard to any adjustments for credits, cash equivalents, discount amounts, fees, refunded amounts, shipping amounts, or any other amounts. In most instances, this would be below the dollar threshold for reporting, and thus would not require us to issue a 1099K (the federal threshold for issuing a 1099K is $20,000 in gross payments across more than 200 transactions). However, states can set their own thresholds for reporting and the complainant happens to live in one of a handful of states that requires us to report anything over $600. As a result, we are legally obligated to report the transaction and we cannot legally amend, delete, correct, or alter the 1099K because it is technically correct as is. I do realize that this transaction that triggered the 1099K was a mistake on our part, but unfortunately that does not absolve us of our duty to abide by federal and/or state tax laws for 1099K reporting. That said, the 1099K is simply a form reporting gross payments, not net income, and does not necessarily mean the amount is taxable. I am not a licensed tax preparer in the state of this complainant, so I cannot give any tax advice. However, while we regret that these transactions occurred, triggering the requirement for the 1099K to be issued, and we completely understand the complainants frustration, it should have no impact on their tax obligation. I would suggest they speak to a tax advisor to confirm.

  Customer Answer

  Date: 02/20/2026

  Complaint: 24512884
  
  I am rejecting this response because:
  In reviewing REMOVEDwebsite, it states they can send me a corrected 1099k reflecting zero earnings as there were no earnings. I should not have to pay a tax professional for an error caused by RV Share. Are they willing to pay the fee to the tax professional? They are not free. 
  Regards,
  
  REMOVED

  Business Response

  Date: 03/04/2026

  Issuing a corrected 1099K is only possible if no payments were received. The REMOVEDdoes not report net earnings, or net profits, etc. it simply reports the gross amounts of payments someone received. For example, if I bought a car for $1,000, and then turned around and sold it for $700 on an online marketplace in the state where the complainant lives, I would receive a 1099K for $700 because I received a payment of $700, even though when I filed my taxes, I would actually be taking a $300 loss on the sale. The complainant did receive a payment from us, even if it was exclusively us correcting a withdrawal we made in error. And unfortunately, we are required by law to report that in the state of residence of this complainant because their state requires reporting for any payments received over $600. So the 1099K is correct according to the law, and thus, legally we have to issue it. However, I do understand that this is causing some apprehension about how to file/report this, and we cannot give anyone tax advice. So that said, we will reach out to the complainant to facilitate them being able to get the tax guidance they need in their state of residence. 

  Customer Answer

  Date: 03/05/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.  I am not sure the law is interpreted correctly but they offered to pay for the tax professional to assist me to make sure what was done is correct.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:02/10/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 2/08/2026 at approximately 9:30 a.m. MST, I attempted to reserve an RV through the companys website (REMOVED) using my credit card. I was informed that my reservation request would need to be reviewed before it was finalized. During this process, the website then required me to select and pay for additional insurance at an extra cost that was not included in the original quoted price in order to complete the reservation.On Monday, 2/09/2026, I called the company to clarify this issue. I was told that my reservation had been approved and that, because more than 24 hours had passed since I initially submitted the reservation request, a $65 service fee would be charged to cancel. However, the reservation itself was not approved until nearly 24 hours after I submitted it, which effectively gave me no opportunity to ask questions or address the unexpected additional insurance requirement before the cancellation window expired.I chose to cancel the reservation because I no longer trust this companys pricing practices and am concerned about the possibility of additional undisclosed fees or charges. I am requesting a full refund of the $65 service fee, as the circumstances surrounding the reservation approval and cancellation were unclear and unfair.

  Business Response

  Date: 02/19/2026

  Thank you for the opportunity to respond to this complaint.
  
  We take transparency very seriously and do not allow a reservation to be booked without clearly presenting the full cost to the renter. The protection plan, and all associated charges, are itemized line-by-line prior to payment information being entered, and again before the renter finalizes the transaction. The total cost must be reviewed and acknowledged before a booking can be completed.
  
  In this case, the complainant selected the Instant Book option, which results in immediate approval of the reservation. Our system audit logs confirm that the booking was approved at the time of submission. A confirmation message would have appeared in the browser immediately, and a confirmation emailincluding a detailed, itemized receiptwas sent approximately two minutes later.
  
  Additionally, approximately 25 minutes after booking, the complainant messaged the REMOVEDowner through our platform to confirm the cost of the protection policy and referenced both the policy cost, and the total trip amount, accurately, down to the REMOVED. This indicates that the pricing details were visible and understood at the time of booking, as well as re-confirms that the booking was approved immediately, and not nearly 24 hours later as the complainant states. And even if it had, the 24-hour cancellation window begins at the time the booking is confirmednot at the moment the renter clicks to pay.
  
  Regarding the service fee, it is non-refundable because the associated operational costs are incurred as soon as a reservation is created. These include payment processing fees (for both charges and refunds), identity verification, background and driving record checks, underwriting of the protection policy, and other third-party vendor expenses required to facilitate a secure and compliant transaction. These costs are not recoverable when a reservation is canceled.
  
  That said, as a courtesy, we have placed a note on this reservation to allow a one-time waiver of the service fee if the complainant contacts us within the next 30 days to cancel.
  
  While we are committed to working with renters in good faith, the claims that pricing was not disclosed, or that the reservation approval was delayed, are not supported by our system records.

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a rv thru rv share to go and see my brother in REMOVEDwho sick with cancer I called him and said im coming down he said cancel the rv until he knows more from the doctor so I canceled it immediately it said pending on the web site for almost 2 hours I than received the cancelation # and thought I was fine I got my disover bill and I was still being charged the $2650.42 I reached out to discover and they said you owe the $ based on rv shares cancelation policy its a 1 hour free cancelation i reached out to rv share and they said the same thing my point is I canceled it immediately and the confirmation came after 1 hour had expired that does not sound right to me I would appreciate any help I can get it sounds very sketchy to me and it was a medical emergency for my brother who is terminal if I had canceled the day before I was to receive the rv I would understand but I did it immediately REMOVEDfor any help I can recieve

  Business Response

  Date: 12/01/2025

  Thank you for the opportunity to respond to the complainant. I dont see any reservations for anyone with this name, email address, or phone number. I see a draft reservation, as in someone that is/was interested, but nothing booked and no charges made on that draft reservation. Unless the complainant made the reservation under a different name or email address, in which case I would need that reservation number to help resolve their issue.

• Initial Complaint

  Date:11/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1,556.82 for damages to a trailer from a blown tire without explanation of what the charges were for. The owner submitted a claim for $400.00 for the damage. My security deposit was $500.00 and would have covered the owners request. I was forced to buy insurance for $1488.01 to cover damage. The insurance has a $1,000.00 deductible, stands to reason the most I could have charged was $500.00 after my deposit was applied. The insurance should have covered the rest.

  Business Response

  Date: 12/01/2025

  Thank you for the opportunity to respond to the complainant. The security deposit is just an authorization that was removed. The complainant would see neither a debit, nor a credit, for the security deposit with their financial institution. The total amount obtained for the damage was just the $957.82 to cover the deductible of the policy. The cost to repair the damage was not $400. 

  Customer Answer

  Date: 12/03/2025

  Complaint: 24178674
  
  I am rejecting this response because:   The tire that blew lost the entire tread in one piece, that is a manufactural defect. That should be the responsibility of the owner, just as dry rot tires are the responsibility of the owner, not the responsibility of the renter.  It is the owner's responsibility to provide safe and adequate tires on the trailer.. 

  
  Regards,
  
  REMOVED

  Business Response

  Date: 12/15/2025

  I am not a licensed claims adjuster, so I am not an authority on how a tire blows and whether or not how it blows is used to determine if it blew due to lack of maintenance, or a defect, or if its just bad luck, or something was hit, etc. I did see you shared photos of the tire in one of your cases. I will send those to the claims adjuster assigned to your claim to see if that warrants any changes in the how the claim was settled. 

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an REMOVEDfrom a peer-to-peer website RVshare for a trip from Oct 7th til Oct 12th 2025. The REMOVEDwas very poorly maintained resulting in us returning the REMOVEDa day early. During our trip, while driving down HWY 26 near REMOVEDat 40-50mph and in normal weather conditions, the closed skylight of the REMOVEDflew off. We immediately informed the owner of this matter. When we returned the REMOVED, it was received by the owners son and no post-trip check was executed. He did not look at the REMOVEDwhatsoever and proceeded to park the vehicle amongst 4 other high-profile vehicles (REMOVEDs and Food Trucks) in an unattended lot. 24 hours later we were contacted by the owner who claimed the REMOVEDwas broken. We requested to return 2 hours north to REMOVEDto see the damage in person as we had no knowledge of the damage. We used the REMOVEDawning 2 nights and have videos of it perfectly extended and then in perfect condition the next day. Unfortunately, we dont have any pictures of the REMOVEDfrom the last day. The owner refused to let us see the damage in person claiming that would be "unprofessional." The claim was submitted to RVshare who charged us $1380.28 without any further information. RVshare wouldnt respond to our emails and would not give us any documentation relating to our claim. We feel RVshare has a policy to automatically charge the renter because it is the easiest course of action, leaving the renters defenseless against fraudulent and abusive insurance claims. The first part of the damage (skylight), according to Colorado law should be the responsibility of the owner for normal upkeep against wear and tear, as there was no misuse of the skylight. The second part of the damage claim could have easily been caused by the owner or his son in the 24h after we returned the REMOVEDor could be a result of the owner unscrewing the awning to file a fraudulent insurance claim. We have photos to corroborate our claims. We would deeply appreciate REMOVEDBBBs intercession in this matter.

  Business Response

  Date: 11/12/2025

  Thank you for the opportunity to respond to the complainant. I am not a licensed claims adjuster, so I cannot comment on a claim settlement decision. However, I will escalate this claim to that management team to give this claim a second review. 

  Customer Answer

  Date: 11/13/2025

  Complaint: 24100120
  
  I am rejecting this response because:
  RVshare's current in-house handling of insurance claims puts sole responsibility for any interior and exterior damage on the renter. This includes wear and tear that eventually results in something breaking on the REMOVEDAccording to Colorado law, a landlord cannot charge a renter for damages resulting from wear and tear. Rvshare should not be able to either, as it exposes renters to an unjust amount of liability and provides no incentive for owners to maintain their vehicles. 
  Additionally, many of the ads on Rvshare expressly prohibit you from climbing on the REMOVEDroofs. Taking pictures and videos is the only way to defend yourself from unjustified insurance claims, but you are not allowed on the roof to inspect the state of an exterior skylight cap. My husband and I had no way to inspect the state of the exterior skylight except from the roof and as such, have no way to defend ourselves against an unwarranted damage claim that is 100% due to wear from sun exposure. 
  
  
  
  
  
  
  

  Business Response

  Date: 11/24/2025

  Thank you for the opportunity to respond to the complainant. Renters are not liable for general wear and tear or upkeep on a rented unit. In this case, the renter returned the REMOVEDwith the vent cover completely missing. It was there when they took possession of the REMOVED. They signed the departure form. They stated in their conversations that the cover flew off while in their possession and that it flew off while traveling at high speeds on the highway, and then returned the REMOVEDwithout the vent cover. The most common way for a vent to rip off is to drive with the vent open, creating wind resistance and pressure. That wind resistance and pressure are exacerbated the faster you go. Given the circumstances, and lack of any evidence to the contrary, there was no reason to believe the vent ripped off due to wear from sun exposure. If the complainant has any evidence to corroborate such a claim, they are welcome to share that information with the adjuster. However, they cannot deny a claim simply because a complainant, who admits the vent flew off while in their possession, and while they were driving it on the highway, and also admits they never saw the vent prior to it flying off, says it was due to wear from sun exposure. If there is any evidence to corroborate such a claim the adjuster will be happy to review it. 

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I booked an REMOVEDthrough RVshare for a family vacation in the REMOVEDfrom September 18 to October 3, 2025. Less than 36 hours before my international flight, I was informed that my confirmed REMOVEDbooking had been canceled unexpectedly. This cancellation caused major disruption, additional expenses, and significant stress for me and my family.Since I live abroad and was already about to depart, I had no choice but to rebook a different REMOVEDthat was considerably more expensive and only available in REMOVED(due to RVshares insurance coverage restriction for New York bookings). As a result, I incurred:Higher daily rental rates A substantial delivery fee for transporting the REMOVEDOver a full workday lost dealing with rebooking and coordination A temporary double charge on my credit card until the original refund was processed weeks later I contacted RVshare multiple times requesting a fair refund (1015% of the original transaction) to compensate for the real financial and time losses caused by their service failure. Instead, the company repeatedly offered only 5% cashback on a future booking and a $100 promo code requiring a new booking of at least $1,000. This offer is meaningless to me because I live outside the REMOVEDand will not be using their service again soon.Despite detailed explanations, proof of costs, and multiple follow-ups, RVshares responses were generic, dismissive, and failed to address the substance of my complaint.Desired Resolution:I am requesting a direct partial refund (10%-15%) to my credit card as a fair and proportional resolution for the financial loss, time, and inconvenience caused by RVshares last-minute cancellation and inadequate customer service. Supporting documents and correspondence are available upon request.

  Business Response

  Date: 10/31/2025

  Thank you for the opportunity to respond to the complainant. While last minute owner cancellations are rare, they do occur from sometimes. In this case, the prior renter returned the REMOVEDdamaged, so it needed to go to the shop for repairs before being released again and it was not going to be complete in time for the next reservation. The NY insurance legislation certainly did not help the situation in terms of finding the renter a replacement unit on short notice. But I agree that this caused the renter to have to book another unit and it was more expensive than the first. As a result, REMOVEDissued a refund for the $2,339.67 to the renters card on file. It may take 2-5 business days for their financial institution to post the transaction to their account. 

• Initial Complaint

  Date:10/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a camper from RV Share. When we rented the camper we were very clear with the customer service representative that we intended to pick the camper up in REMOVEDand drive it to REMOVED. Once we got the camper we were told that we needed to bring it back to REMOVED. We had never rented a camper before. We completely changed our travel plans and regretted that the original agent had missed our plan arrangement entirely (supposedly these conversations are all recorded) We traveled throughout REMOVED. We showered mainly at campgrounds in which we stayed but on the last day, I showered in the camper shower. I noticed a great deal of sunlight coming through the roof top above the shower and it appeared that the opening had some ragged edges but I assumed it had been like that. Previously, we had informed the owner that a door lock on the driver side was faulty and that the electrical power line had fallen out of it's box while we were in transit. We had the electrical line repaired and this expense was $350 which we covered in informed the camper owner. After having dropped the camper off we were informed sometime later that there was a break above the bath ceiling and a bent exhaust pipe. Shortly thereafter $500 was absconded from our account without permission and my bank tells me there was an attempt to take more funds but fortunately I had asked the bank to not accept further withdrawals by this company. Never have we received an itemized copy of repairs nor repair costs despite repeated telephonic efforts on our part.

  Customer Answer

  Date: 10/23/2025

  We would feel this complaint is resolved if we see an itemized receipt of fixes provided the camper. In addition, we ask for explanation as to why $500 was absconded from our bank account post trip by REMOVEDwithout our prior knowledge and without our consent

  Business Response

  Date: 10/31/2025

  Thank you for the opportunity to respond to the complainant. We are a peer-to-peer REMOVEDrental platform. Renters rent REMOVEDs from other people that personally own the REMOVED. As such, the REMOVEDmust be returned to the owner at the end of the reservation. How else would the owner get their REMOVEDback into their possession if after every trip the REMOVEDwas left potentially thousands of miles way? There are a small number of REMOVEDfleets that allow for one-way rentals, but those are specifically called out on our platform. Where you search for an REMOVEDthere is a specific category there for one-way rentals. Regarding the charges, the REMOVEDwas returned with the shower skylight broken and the exhaust pipe being bent. The $500 was already on hold because that was the security deposit the renter put down in the event that they damaged the REMOVED. Unfortunately, the cost to repair the REMOVEDwas greater than that $500, but less than the deductible of the protection plan the renter chose. 

  Customer Answer

  Date: 11/01/2025

  Complaint: 24054489
  
  I am rejecting this response because: We have yet to receive an itemized receipt of work necessary to fix camper issues. RV Share may be a passive partner in this transaction but this relationship is not emphasized to the novice renter. Perhaps RV Share is accustomed to dealing with seasoned RV renters but this was not me. However, I believe I am entitled to see a breakdown of the damage repair costs and receive regular verbal and written communication on behalf of the insurance claims adjuster as a consumer.
  
  Regards,
  
  REMOVED

  Business Response

  Date: 11/10/2025

  Thank you for the opportunity to respond to the complainant. I am not a licensed adjuster, so I do not have access to the itemized details of repair costs. I will ask the adjuster that handled the claim to reach out to you to answer any questions you may have regarding the claim and/or the settlement decision. 

  Customer Answer

  Date: 11/11/2025

  Complaint: 24054489
  
  I am rejecting this response because:I have seen the screen shot of a $500 deduction but that is not an itemization of the fixes needed to repair camper damage and substantiate repair costs.
  
  Regards,
  
  REMOVED