Complaints

This profile includes complaints for Resprop Management Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Resprop Management Company LLC

  6300 Bridgepoint Parkway, Building 2, Floor 5 Austin, TX 78730

• 

  Resprop Management Company LLC

  1101 W 34th St #323 Austin, TX 78705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Res ***** Operations team that handles former tenants deposit refunds are beyond in**mpetent. First, they sent me another tenants **nfidential paperwork when they sent my receipt with a **uple of photos regarding my move out charges, they included a former tenants information on a document (which I have proof of in the receipt). When I reached out to try to address it, and also ask about my refund, they have foreign, individuals from *****, ****** ***** and ****** ********** who cannot **mprehend the English language **rrectly, reply to me and **nfusingly ask me who the check should be made out to but did not address why they sent another tenants information to me. In regard to my refund, they stated they needed the ** applicants permission to send my refund, as they were **nfused because my minor child is listed. I told them he is a minor and there is NO ** applicant. The simple fact that they are so in**mpetent to think that he, A MINOR, is a **-applicant is dumbfounding and appalling **nsidering that they should be able to see all of this information in their system. Their inept handling of my situation also goes to show the type of people that this company hires, which are totally in**mpetent, foreign people who cannot **mmunicate effectively because they do not understand English properly. I want my refund and I want it as soon as possible, sent to my name as it should be. I do not appreciate all of the back-and-forth and have no issue **nsulting with my familys lawyer if need be. My family has a heavy background in law and law-enforcement and I will not be pushed around by this company to obtain my money that is owed to me. Resolve this ASAP!

  Business Response

  Date: 07/22/2025

  Hello, 

  We sincerely apologize for the confusion and any incorrect information you may have received. We understand how frustrating this situation must be and appreciate you bringing it to our attention.

  We have reached out to the appropriate team to investigate the status of your deposit refund and will follow up with you as soon as we have an update. Thank you for your patience as we work to resolve this matter.
  

  Best,

  *******

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My A/C has been leaking water for the last month (since 5/16/2025), and I keep getting the run around about when maintenance will come and fix it. I have 4 more maintenance requests that have not been looked at. I put in a request, wait about 5-7 days to see if someone will come and fix the problem but no one ever comes. Then I call the leasing office to ask when my maintenance issue will be fixed and they will act like someone is going to come and fix it right away but it never happens. I have called every week for the last month about my service requests and nothing has been done. I have decided to escalate the problem, but I am still looking to have my requests remedied in a timely manner.

  Business Response

  Date: 06/19/2025

   

  Hello,

  Thank you for bringing this matter to our attention. Ive reached out to the property team, and they will be contacting you shortly to address and resolve the issue with your AC.
  

  We understand how important this is and appreciate your patience as we work to get it resolved as quickly as possible.
  

  Please dont hesitate to reach out if you have any additional questions or concerns in the meantime.
  

  Best regards,

  *******

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ***** at Bitters. I have not had functioning A/C since my move in date 5/31/25. I am writing this 6/18/25.Dealing with this complex has been a nightmare. Having multiple work orders submitted of no functioning A/C I was put in contact with the property manager ******* ********** she provided nothing but attitude when I reached out for a solution to this matter. She (apparently) sent an unsolicited stranger to my apartment on the morning of June 16th. They told me nothing else could be done. June 17th a random man walked into my apartment while I was getting ready for work. He claimed to be there for the A/C which I was just told the day prior nothing else could be done. This is ridiculous and has now become a safety hazard for me as these men feel obligated to enter my home as they please without knocking. I dont mind them coming when Im home, but a simple knock is courtesy and in fact bare minimum.******* now states WRITTEN OUT IN EMAIL no one from the complex has been inside my unit since Friday June 13th? Who are these strangers who claimed to be working for the maintenance team?My safety being compromised is my last straw. Ive never encountered such a poorly handled situation along with an ill-adequate employee as *******.

  Business Response

  Date: 06/20/2025

  Hello,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience youve experienced with the air conditioning.
  

  We understand how frustrating this has been, and we take your concerns seriously. Our team has been notified and will be reaching out to you directly to assess the situation and work toward a resolution as quickly as possible.
  

  We appreciate your patience and the opportunity to make this right.
  

  Sincerely,

  Melissa 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant Information:Name: ******* ******** Phone: ************ Email: ************************ Address: [Insert current full mailing address]Respondent Information:Name: Standard on the Creek Apartments Address of Property: ************************************************ Property Manager: ********* ***** (at time of events)Dates of Incident:Primary Incident Dates: 03/19/2024 to 03/21/2024 Summary of Complaint:I am filing a housing discrimination and retaliation complaint under the Fair Housing Act and Texas Fair Housing Act.During my tenancy at Standard on the Creek Apartments, I was targeted and harassed by property managementspecifically ********* Burksdue to my race (Black), age, and my repeated concerns about unresolved mold in my apartment.This led to emotional, financial, and physical hardship for myself and my children.Supporting Evidence:- Police Report (Case No. *********)- Video recordings of management behavior - Witnesses (neighbors)- Record of maintenance/mold reports - Recordings of conversations with management Resolution Requested:Due to unlawful behavior, emotional and financial damage, years of neglect regarding mold, and discriminatory actions by property management,I respectfully request the following:- Full refund of rent paid from 10/2018 to 04/2024 - Investigation and enforcement action by the ********************* and/or HUD - Protection from retaliation and further harm Sincerely,******* ******** June 17, 2025

  Business Response

  Date: 06/17/2025

  Hello, 

  Thank you for reaching out. Ive reviewed your complaint, but unfortunately, were unable to assist with this matter. We are the current management company and not the ownership group, and the events youre referencing occurred before we took over management of the property.

  As such, we do not have any records or information related to that timeframe. You may need to contact the previous management company or the property owner directly for further assistance.

  Please let us know if you have any questions regarding the current management.
  

  Best regards,

  *******

  Customer Answer

  Date: 06/17/2025

  Complaint: 23477468
  
  I am rejecting this response because:
  It is not my duty to figure out who to contact I am following legal advice and sending my concern. This is a matter at hand still not resolved as my deposit still not refunded and office location still has not provided maintenance records. This is a matter in hand on your end to figure out how to resolve. Complaints have been sent to both parties. 
  Regards,
  
  ******* ********

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A moth ago I submitted a maintenance request for several leaks in my ceiling! It has now been over a month and the leaking from my ceiling has escalated and gotten worse! According to my lease emergency are supposed to be to be fixed in 72 hours! I have been more than patient with trying to get this fix but I literally am getting rain on inside my house! I tried asking for a credit on my account being that this is a violation of my lease! I am seeking help before I take other matters and go to social media! I dont feel that I should have to keep waking up in the middle of the night to catch rain. Also the the water that coming in is passing through the roof so it is very dirty and who know what kind of health issue it could cause. Please contact me at ************

  Business Response

  Date: 05/29/2025

  Hello,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this issue has caused. We take resident concerns seriously and are committed to resolving them promptly.
  

  We have notified our team of the reported leak and are currently reviewing the situation. A member of our staff will be reaching out to you directly to assess and address the issue as quickly as possible.
  

  We appreciate your patience as we work to make this right.
  

  Sincerely,

  *******

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have black mold in the bathroom. A professional said it has been painted over and is now coming through the fresh paint. I recently had pneumonia. The stove throws sparks. They damaged my truck with paint and we signed an agreement for the paint to be removed yet they refuse to honor the agreement. They are billing me for things not listed in the lease. I have doors and windows that can not be secured as per Texas law and they just cancel my maintenance requests

  Business Response

  Date: 04/28/2025

  Hello,

  Thank you for bringing your concerns to our attention. 

  We are currently investigating the matter and gathering all necessary information to address your claim thoroughly. We will provide you with a detailed response as soon as our review is complete.

  We appreciate your patience and will be in touch shortly.
  

  Sincerely,

  Melissa 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at this complex for 13 months and they have not fixed the water issue at all in that time. We hardly ever get hot water. Despite many complaints to management and work orders submitted, it remains a issue. Management is no longer responding to phone calls or emails. I would like to be released from my lease without penalty. They know of the issue and the maintenance employee has outright said they don't want to spend the money to pay a plumber to fix it.

  Business Response

  Date: 04/28/2025

  Hello, 

  
  Thank you for bringing your concerns to our attention.
  

  We are currently investigating the matter and gathering all necessary information to address your claim thoroughly. We will provide you with a detailed response as soon as our review is complete.
  

  We appreciate your patience and will be in touch shortly.
  

  Sincerely,

  *******

  Customer Answer

  Date: 04/28/2025

  Complaint: 23250909
  
  I am rejecting this response because:
  The records that are clearly visible in ********** shows the ongoing issues with hot water. Texas law states the property management has 7 calendar days to correct it or we can be let out of our lease with zero penalty. This is what we would like to have happen. I refuse to accept this passive "we are looking into it" stance that is repeatedly taken.

  
  Regards,
  
  ******* ******

  Business Response

  Date: 05/01/2025

   

  Hello,

  We understand your concerns and sincerely apologize for the inconvenience this situation has caused. We reached out to the property regarding your request, and they have denied the release at this time. The team has confirmed they have been in communication with the community, and the project to address the issue has already started and should be resolved soon.

  We truly appreciate your patience and cooperation while the work is completed. Please let us know if theres anything we can do to support you during this process.
  

  Best,

   

  Customer Answer

  Date: 05/01/2025

  Complaint: 23250909
  
  I am rejecting this response because:
  

  As always, these are false promises. They have been working on resolving it for more than a year. I have zero faith in this company be cause they do not care about the residents. The property is in such disrepair that someone tripped on lifting concrete right outside my unit and had to be rushed to the hospital. They didn't even clean the blood up until later. They put cones around it. Let me out of my lease!! 

  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a claim against Aulden at the Highlands owned by ResProp Management. I have waited all month being told my unit would be ready on 02/28. They sent my lease today 02/26 with a different unit number then what I applied and what I was accepted into and what my payment was supposed to hold for me, when I called and asked why, they told me the unit I wanted wouldnt be ready until June after having advertised and lead me to believe it would be ready 02/28/25. At this point I have gotten out of my current lease agreement and am now homeless and pregnant, even after communicating with them this entire week regarding this move in date 02/28 and I'm just now being told two days before move in that my unit isnt ready as well as them attempting to switch my unit that doesnt have amenities needed, without my consent in this situation. They tried to remedy the situation by giving my money spent for application and holding my unit back however said they could only do that if I gave a forwarding address which is now not possible since I not longer have a place of residency nor someone here I can have the check sent to. This is highly unorthodox and has left me under duress and without somewhere for myself and my child.

  Business Response

  Date: 03/31/2025

  Hello, 

  Were truly sorry for the inconvenience and stress this situation has caused. We understand how important your move-in plans were, and we regret that the original unit you applied for was unexpectedly delayed.
  

  After discussing with our team, we confirmed there were no available first-floor options at the time. We also regret that the alternative option at a sister community did not work out. Please know we are reviewing our processes to help ensure situations like this dont happen again in the future.

  We want to make sure you receive a full refund for your application and holding fees. If youre unable to provide a forwarding address, we can mail the check to the property for you to pick up at your convenience.
  

  Please let us know how you'd like to proceedwere here to help.
  

  Sincerely,

  *******

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** *******, and I live at ****************************************************************************************************On February 2nd at 12:45 a.m., my car was towed from my apartment complex. On February 1st, between approximately 6:00 p.m. and 8:15 p.m., my husband and I were changing the license plates on my ****** Versa. The parking cameras can easily verify this information. At the time of the towing, my car had been displaying the new license plate for about 5 hours.According to the Sure Storage report, they entered the building during these "predatory" hours, and there were no employee or office business hours to inquire about my car. I did not receive any notification or warning before the towing took place. The renters' contract clearly states the following (see section l):5. Parking. "(l) If a vehicle has no current license or registration, we have given you at least 10 days notice that the vehicle will be towed if not removed"My car did not receive a sticker or warning stating that it would be towed within 10 days notice prior to the towing. Furthermore, the building management refused to refund the money I was forced to pay to retrieve my car, despite the fact that they granted access to the towing company during times when the building staff was not available.I encourage you to check ****** reviews to read about other tenants who have experienced similar issues with the building managements deceptive practices and contract violations. Their contracts also have inconsistent information and a lack of clarity regarding the policies.I need help with this issue. After three amicable attempts to resolve it (either a refund or a credit to my next rent statement), they refused even to contact the building's lawyer to evaluate the violations they incurred.

  Business Response

  Date: 03/17/2025

   

  Hello ********,

  Thank you for reaching out regarding the refund request. After conducting an internal review, we confirmed that the vehicle was not towed due to an expired license or registration. If that had been the case, a notice would have been issued to address it.
  

  The vehicle was towed because it was not registered under the required parking badge, as outlined in the communitys parking policy. Per our guidelines, any vehicle parked on the property without proper registration is subject to towing at the owners expense.
  

  We understand this situation is frustrating, but the parking agreement was signed upon move-in to prevent such issues. Unfortunately, we are unable to issue a refund, as this was due to non-compliance with the parking policy.

  Should you have any further questions or require clarification, please do not hesitate to reach out.
  

  Best regards,

  Melissa 

  Customer Answer

  Date: 03/18/2025

  Complaint: 22923503
  
  I am rejecting this response because:

  Thank you for taking the time to respond. I am someone who appreciates rules, but I also understand that each situation is unique. I want to clarify a few points. When you access my resident portal, you wont find the document you mentioned. At the moment my husband and I received the keys to the apartment, a representative had us sign a document that seemed unusual, and they marked certain areas with an "X" by hand as part of the key exchange. We were not given a copy of this document, nor was it available in our portal files. Additionally, saying that, we didn't had the opportunity to clarify any doubts after signing.
  
  It is concerning that access to the building was granted after midnight on a Sunday, to remove my car when your offices are closed. This poses a security risk for the residents. Regarding my vehicle, it had its license plate changed about five hours after the removal of my car, as we relocated from another state. When I tried to update my information in the system, it was frustrating because the portal lacked instructions specific to the building's name. As a result, I had to go to the lobby for assistance, which was so complicated that neither I nor my husband could understand it.
  
  Removing residents' vehicles on a day when your office is closed is both irresponsible and unethical. It's disappointing, and if you support this action, it's even sadder.
  
  Regards,
  
  ******** *******

  Business Response

  Date: 03/21/2025

  Hello,

  We sincerely apologize that you had a negative experience and truly regret any frustration this situation has caused. We understand how important timely communication and resolution are, and we are committed to making this right.
  

  If you do not have a forwarding address, we would be happy to have the check sent directly to our office for your convenience, and you can pick it up at any time. Please let us know if that option works for you or if youd prefer to provide a new mailing address.
  

  Additionally, as a gesture of goodwill, if you decide to apply with us in the future, we would be glad to waive your application and administrative fees.
  We appreciate your feedback and the opportunity to resolve this. Please feel free to reach out if you have any questions or need further assistance.

  Best, 

  *******

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I still live in the building. The check can be sent to my mailbox, or by letting me know when its ready for pickup, or preferably, apply the amount as a credit toward next month's rent. Thank you once again for your attention and consideration regarding my complaint.
  
  Regards,
  
  ******** *******

  Customer Answer

  Date: 04/03/2025

  Complaint: 22923503
  
  I am rejecting this response because:

  *******,
  I have not received any communication regarding the agreed-upon check. I reached out to the offices, and ****** ****** informed me that no check or reimbursement would be issued. I had attached her response, to this portal. Instead, she stated that only a waiver of fees would be provided if I choose to return. This contradicts our previous discussions.

  Given this, I kindly ask you to directly communicate with her and provide the necessary instructions regarding the check agreement that was settled as part of the resolution of my case.
  I appreciate your prompt attention to this matter and look forward to your response.

  
  Best regards,
  ******** *******

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to reach the property about past due invoices owed to my company. No one responds to phone calls or emails. I have made several attempts to speak to some on the corporate level but that's nearly impossible since they don't post a phone number for the corporate office.I would like someone to reach out to me in hopes of resolving this issue before I have to file suit.

  Business Response

  Date: 01/09/2025

  Can you let me know which property youre calling about so I can direct you to the appropriate party?

  Customer Answer

  Date: 01/09/2025

  Complaint: 22790019
  
  I am rejecting this response because: Reserve and Enclave Apartments. You can reach me at ************** or email me at *********************** for more information. The property manager and accounts payable are non responsive.
  
  Regards,
  
  ****** ******