Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: uShip Booking #: ********* (broker: Montway Auto Transport, Order #*******)Date of transaction: 08/25/2025 (booked via uShip)What was promised: Pickup from an auction yard on 08/26/2025 and delivery in 34 days.What happened: The carrier arranged through uShip did not pick up on 8/26. For the next 18 days I was repeatedly told pickup tomorrow, but no pickup occurred. The auction charged me $460 in storage (8/269/12). Pickup finally occurred Fri, Sept 12, delivery Sept 16. I released payment under pressure at delivery to receive the vehicle; this was not a waiver of my damages claim.uShips response: uShip refunded their service fees (thank you), but repeatedly refused to open a dispute or mediate with the broker, stating this was a transit delay. An 18-day failure to pick up is non-performance, not a simple delay. I requested uShips Ship With Confidence Guarantee (****) be applied; uShip declined to intervene or open a formal case number despite multiple contacts.Why this is a uShip issue: uShip holds out the **** for non-performance/payment disputes when the customer follows the Safe Shipping Guide and notifies uShipboth of which I did. Classifying a no-pickup for 18 days as mere delay defeats the purpose of the **** and leaves the consumer bearing foreseeable, documented losses (auction storage).Efforts to resolve: Multiple emails/chats/calls with uShip asking for mediation and a formal case number; also contacted the brokers supervisor with no response for 10+ days. Documentation attached: booking confirmation, storage invoices, auction re-auction warning, and unanswered emails.Desired resolution:1.Approve and pay $500 under uShips Ship With Confidence Guarantee to cover my storage losses.2.Provide a formal case number and written confirmation of the resolution.

  

  Business Response

  Date: 09/25/2025

  Hi *******, 

  Thanks for reaching out. It's important to note that uShip is an online marketplace for shipping services, which means we are not directly involved in the shipping process itself and are unable to guarantee dates provided by service providers. I do see that we have issued a refund of our service charge in the amount of $129.70 as a courtesy due to the delays experienced. Please note any further refund or reimbursement would need to be issued by your service provider; for further information on options for pursuing additional reimbursement please reach out to Member Support at ************************************************************.
  

  
  

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  mad an account with **********************, posted what i needed shipped, went to accept a quote and typed in my credit card information then all of a sudden the literal minute i finished typing it said my account was suspended, i tried for a week, sat on hold for at least an hour, sent multiple emails, was told theyd handle the case through text i never received a reply, finally got ahold of someone yesterday 9/8/2025 and they told me it couldnt be discussed over the phone and could only be discussed via email with the trust and safety team, i receive an email stating "Hello, We have made the decision to remove your account at this time. We will not be able to reinstate your account and Member Support will not be able to discuss your suspension over the phone." so noone can discuss anything with me at any time???? im just randomly suspended and now removed completely right after acceptance of my payment methods??? this seems like a mosterous scam to collect card info. very poor communication with whoevers job it is to answer phones and emails. what a nightmare company to work with.

  

  Business Response

  Date: 09/11/2025

  Per the uShip User Agreement: "21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and with or without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. Events and scenarios that may result in the suspension or removal of your participation include but are not limited to: flagging; abusive or hostile behavior; unresolved disputes; creating and/or maintaining multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; poor performance on the site (high cancellations, negative feedback, etc.); and inactivity." uShip has no obligation to disclose the reason for actions taken under this section. Please see the email titled uShip: Account Suspension sent to your email address on file for any additional questions.

  Customer Answer

  Date: 09/13/2025

  Complaint: 23864352
  
  I am rejecting this response because: i did nothing to break or viloate any rules except wait on hold for an hour and send multiple emails and deal with a robot chat bot that didnt help at all, and its ironic that it was "suspended" the second you got all my payment info, very suspiscious. i will never do business with uship nor will i ever suggest anyone else does either, seems like a complete scam to collect numbers and credit cards then boot them off with no real reason. it amazes me how you stay in business with a poor attitude like that.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 09/19/2025

  Hello, 

  Please note your card information is not stored with uShip as payment is processed through a secure, third party payment processor, Stripe. Regarding your account status you may follow-up on the email received with any questions or concerns. 
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nobody at this company wants to work. Nobody knows anything there and they don't do anything, especially when it comes to pickup their phone calls. I repeatedly tried to book shipper for move, no responses even though letting them set their own price. Uship no help and when someone finally booked, they no showed and no called. Tried to cancel so I could relist and book someone else but DEI shipper refused to accept cancel - instead snowed me for 7 more days promising to do move then and of course did nothing. **************** non-existent. You are on your own, they NEVER answer phone and do not respond to emails. WORST EXPERIENCE WITH A BUSINESS I HAVE EVER HAD. How they stay in operation I do not know.

  

  Business Response

  Date: 09/11/2025

  Hi *****, 
  
  Im unable to locate an account under the email address or phone number you provided, and do not show any communication history from your contact information either. If your shipment was booked through ************************** and youre in need of assistance, you can reach Member Support at ************************************************************. 
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I selected one of three quotes from UShip because UShip compared themselves favorably against Shiply where I had received 18 competitive quotes; the major points for selecting UShip was because they (1) have a US based customer support staff to assist with problems and (2) they handle payment more securely than Shiply. However, when the haulers driver failed to arrive on-time for the pickup, UShip claimed they could not do anything to help (making their claim to have customer service to help a false advertising statement). The selected quote turned out to be another brokerage service hiring an independent or other trucking firm (so UShip is a front for other businesses, some of which hire illegal immigrants to work as drivers and illegally take employment from US citizens). UShip does not vet nor investigate the legitimacy of their shippers and the drivers they use; nor do they take any responsibility for the businesses or quote selected by a customer. They also refuse to provide adequate information about those shipping companies or drivers so the shippers can vet the haulers submitting quotes. When I resolved the issues with the driver, UShip customer support refused to tolerate the frustration in me that they caused and suspended my account over my colorful use of my American freedom of speech thus blocking me from leaving truthful feedback about my hauler so others would receive honest feedback if considering the UShip hauler (apparently, they allow erroneous positive feedback for a lot of their shipping companies). It is strongly recommended that any quote received on UShip be scrutinized for illegal immigrant drivers and late/no-show problems. I dont care that UShip suspended my account. However, it prevents me from releasing payment that they took up front to pay the re-broker who has to pay the driver. Best to avoid UShip.

  

  Business Response

  Date: 09/11/2025

  Hi ****, 
  
  Please note that uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker and providers on the site are not employed by uShip. I do see that you were provided instructions on how to cancel if you were not comfortable with the provider selected, however I show that the shipment was able to be delivered and payment released. 
  
  Regarding your interaction with Member Support, please note we part of the uShip community we ask that all members follow and abide by our Code of Conduct which can be found here: **************************************************************************************
  
  Our Trust & Safety team has sent an email titled uShip: Account Suspension on 9/3 that you may refer to for any questions surrounding your account status.
  
  

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company signed up to use their platform and it's been a nightmare. This company has asked for all kinds of personal information and then turns around to suspend the accounts with no explanation. Upon receiving an email from, ***** in Trust and Safety, he notified us of the account status and said we can complete all the bookings with no issues. Shortly thereafter, we noticed that Uship was going in and cancelling our bookings without our permission. One of our drivers went all the way to ** for pick up, only to have Uship canceled it. I lost $1000's of dollars in revenue, expenses and driver pay. This website is one the biggest scams out there and shouldn't be allowed to operate as they are stealing personal information from people.

  

  Business Response

  Date: 08/26/2025

  Hi ***, 
  
  Per the uShip User Agreement: "21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and with or without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. Events and scenarios that may result in the suspension or removal of your participation include but are not limited to: flagging; abusive or hostile behavior; unresolved disputes; creating and/or maintaining multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; poor performance on the site (high cancellations, negative feedback, etc.); and inactivity." uShip has no obligation to disclose the reason for actions taken under this section. Please see the email titled uShip: Account Suspension sent to your email address on file for any additional questions.
  

• Initial Complaint

  Date:08/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 vintage floor lamps from Uship; paid for the protection plan. The driver broke one of the lamp by taking it ************* refused to cash in the paid protection plan and hasnt paid their careless driver.

  

  Business Response

  Date: 08/17/2025

  Hi ****, 

  Please note uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker. Were not involved in the actual transactions between members. As a neutral venue, we are unable to release payment to your service provider without your agreement- I do see that in addition to our service charge being refunded, your service provider has proposed a reduction of the payment code amount that was set to be released. To discuss this further, please respond to the email thread titled [uShip] Payment Release Instructions RE: 2 floor lamps (*********). Additionally, if you wish to appeal the outcome of your Protection Plan case please see the appeal instructions provided by your case manager on 1/16. 

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You should have engaged in defamation, discrimination, and multiple other avenues of discriminatory behavior against me in my company. *** had multiple clients. Tell that their staff has said.we are a horrible company dont use them their reviews or horrible and the owner is the * word. I would be a little skeptical to believe a client if there werent more than one saying the exact same thing.This company will steal your identity and it will end up all over the Internet and different platforms. Highly recommend getting this company shut down for multiple violations.

  

  Business Response

  Date: 08/01/2025

  Hi ********, 
  
  Please note uShip is a neutral third party that gives consumers the ability to connect with independent carriers; the decision to book with a service provider is made by shipping customers based on a number of factors such as pricing, dates, and/or previously received feedback available on your public profile. Additionally, your contact information will only be shared with customers with which you have booked- ********************** does not post or share your contact information elsewhere.
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an account a few weeks ago only to find out they were stealing peoples identities. I provided all documentation that was needed just for them to suspend my account for no reason. I think this should be investigated by the *** office and whatever governmental entity to prevent this from happening to multiple people as it already has.

  

  Business Response

  Date: 07/14/2025

  Hi ****,
  
  Per the uShip User Agreement: "21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and with or without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. Events and scenarios that may result in the suspension or removal of your participation include but are not limited to: flagging; abusive or hostile behavior; unresolved disputes; creating and/or maintaining multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; poor performance on the site (high cancellations, negative feedback, etc.); and inactivity." uShip has no obligation to disclose the reason for actions taken under this section. For any further inquiries, please reach out to ************************************************************. 
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently joined uship because i wanted to further my shipping experience. They asked me for a bunch of personal information, only to suspend my account, saying I am linked to another user. I have never had a ********************** account nor know anyone with one. The way they handle things is extremely sketchy and when asked why or what other user, I am left with silence. I WILL notify my lawyer, and he will subpoena the documents because they have all my personal info, and just suspended my account just like that, without a reasonable explanation. I am requesting them to respond

  

  Business Response

  Date: 07/14/2025

  Hi Cage,
  
  Per the uShip User Agreement: "21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and with or without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. Events and scenarios that may result in the suspension or removal of your participation include but are not limited to: flagging; abusive or hostile behavior; unresolved disputes; creating and/or maintaining multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; poor performance on the site (high cancellations, negative feedback, etc.); and inactivity." uShip has no obligation to disclose the reason for actions taken under this section. Our Trust & Safety team has provided the needed information on the email titled uShip: Account Suspension.
  
  

  Customer Answer

  Date: 07/16/2025

  Complaint: 23575574
  
  I am rejecting this response because: youre making false statements that Im connected to another user account when Ive never known anybody to ever have an account nor have I ever had an account myself. Therefore, you have no legitimate reason or even a reason at all to reject my entire account. You guys were given my Social Security card, my personal information everything down to my birthday drivers license number and then you automatically suspend my account for no reason. It is my believe that you guys are intentionally committing fraud and stealing peoples identities thank you. 
  
  Regards,
  
  Cage ******

  

  Business Response

  Date: 07/17/2025

  Hi Cage, 

  As advised in the email sent on July 9th, the provided information was redacted and the decision to suspend the account is final. For further information, please see the email titled "uShip: Account Suspension" sent by our Trust & Safety team. 
  

  Customer Answer

  Date: 07/17/2025

  Complaint: 23575574
  
  I am rejecting this response because: you have absolutely no reason to suspend my account. I am not connected with any other account. You asked me for all my personal information and then auto automatically decided to suspend it. I fully believe that youre stealing peoples identities and you need to be shut down. I have paid formal complaints to any governmental agency I can as this is an ongoing trend with your company. We will be filing a lawsuit 
  
  Regards,
  
  Cage ******

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024 UShip suspended my account without telling me why, claiming it was within their policy. Since then I have tried available options to reinstate my account, as I provided a high level of service with no complaints. UShip chooses to not reply to my email messages, and more so, they are allowing others to provide the same services that I had provided, namely the driven delivery of vehicles. I contend that my account was suspended in error and they will not reply.

  

  Business Response

  Date: 07/07/2025

  Hi *****, 

  Thank you for reaching out. I do show that our Trust & Safety team has sent email communication to your email address on file on several dates including 8/8/24, 8/22/2024, and 5/14/2025 regarding your account status. As previously advised, per the terms of our User Agreement:
   
  21. Right to Suspend or ********************* reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. An event that may result in the suspension or removal of your participation can include but is not limited to: flagging; abusive or hostile behavior; unresolved customer disputes; multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; and, poor performance on the site (high cancellations or negative feedback, etc.). uShip has no obligation to disclose the reason for actions taken under this section. All decisions are final.

  

  Business Response

  Date: 07/07/2025

  Hi *****, 

  Thank you for reaching out. I do show that our Trust & Safety team has sent email communication to your email address on file on several dates including 8/8/24, 8/22/2024, and 5/14/2025 regarding your account status. As previously advised, per the terms of our User Agreement:
   
  21. Right to Suspend or ********************* reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. An event that may result in the suspension or removal of your participation can include but is not limited to: flagging; abusive or hostile behavior; unresolved customer disputes; multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; and, poor performance on the site (high cancellations or negative feedback, etc.). uShip has no obligation to disclose the reason for actions taken under this section. All decisions are final.

  Customer Answer

  Date: 07/08/2025

  Complaint: 23539027
  
  I am rejecting this response because:

  1.  UShip has not in any way identified any wrongdoing on my part, or allowed me to defend myself from any claims. and 
  

  2.  UShip has allowed others to offer the same services that I was providing.

  
  Regards,
  
  ***** *********