We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Natural Gas Companies

Texas Gas Service Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • AJ L

    Date: 03/12/2024

    Horrible and criminal. We set up an account for this new house and all seemed good. One morning when no one was home a Texas gas employee comes and puts a notice on the door saying gas is temporarily on. 8 hours later they come back and turn it off. We had set up an account and the error was on their end. All they had to do was put a notice in the mailbox or call; and I would have instantly given them my bank info again; but nope they just turned it off same day they gave notice of an issue. It should be a crime to do this; I have a2 year old, a 6 month old and a pregnant wife. What makes it worse is I instantly called them and gave them my information again; and they told me that the earliest they could come back out was two days laterThis should be a crime.

  • Amy H

    Date: 12/27/2023

    If I could rate this company 0 stars I definitely would they left me without any gas for 7 days including Christmas they are rude and even after confirming a same day appointment they cancelled it without ever notifying me. I have been 7 days with no heat, working stove or hot water because of their incompetence. The management is just as bad they love to treat people like garbage. I hope this company eventually gets shut down and we are able to get a new one in my area. I'm disgusted with them and I barely moved in. I will for sure notify every news station and everybody about the way they treat the customers the claim to "care" about.

  • Ava W

    Date: 12/27/2022

    They got an award for how they treat veterans? REALLY? Cause I can tell you that they treated these two OIF veterans like GARBAGE. They turned off our gas without warning because, after we moved from ****** to ******** (veterans DO MOVE), they decided our "Real ID" provided was fake/fraud ("unverified") and shut off our gas. When we spoke with them, their excuse was that they understood us to be in ******, not ********, so they sent a notice to the Texas address (which we have NEVER lived at / received mail at - it's a rental unit, and they should know that since we've had a landlord account with them and various people identified as tenants responsible for the bill). So: you thought we were in ******, then you sent a letter to Texas (but you believed us to be in ******....) and then you shut off the gas. Okay.... PEOPLE WHO WORK FOR THE FEDERAL GOVERNMENT MOVE AROUND. YOU SHOULD CALL THEM WHEN SOMETHING MAJOR IS GOING TO HAPPEN LIKE SHUTTING OFF OF SERVICE. You should have all veteran awards rescinded!! (and let me beat Texas Gas Service to their response: "we don't have an account with these names" -- OF COURSE THEY DON'T, anymore)

  • Reeanne H.

    Date: 08/22/2022

    They came and cut our gas off on a SATURDAY knowing we couldnt contact them until Monday! This is just plain unethical and unacceptable! I dont understand how you can come and just cut a needed service off! I am not happy I wish there was another gas service in town we would use them!

Texas Gas Service Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.