Reviews

Review Details

• Review fromFederico F

  Date: 07/08/2025

  1 star
  Absolutely horrible experience! Rented my bike out to customers for years using ********************** platform, with 30+ reviews, all 5 stars. I had a renter borrow my bike and they returned it with an ugly scratch plus other damage. I contacted this business via phone and via email regarding the damage. Context: The renters have to purchase insurance coverage when renting. When I picked up the bike after the rental period ended and saw the damage, I immediately contacted the renter and they said the damage was already there. I had proof of drop off that the damage was not there. Riders Share proceeded to tell me that because the bike already had scratches, they would not cover the new damage. The representative stated that a heavy duty protective cloth covering the security chain caused the damage. He immediately rejected the claim without asking a single question or having someone look at it in person. I asked him to remove my account and stop messaging me. Even after requesting them to stop talking to me, someone from this company reached out to me to continue harassing me saying that I handled the situation incorrectly and that they would've given me the money had I acted accordingly. The damage ended up being fixable but I had to pay for it out of my own pocket. The fact that my property was damaged and some silly excuse was made to not assist in repairing it brought me to write this review. Please tread cautiously if you plan on renting your bike on this platform.

  Riders Share

  Date: 07/09/2025

  The claim was denied because the damaged panel had significant pre-existing damage which disqualified the loss for coverage under our Insurance Terms. 

• Review fromLelcis G

  Date: 12/12/2024

  1 star
  DO NOT RENT YOUR MOTORCYCLE UNLESS YOU ARE WILLING TO LOSE IT AND HAVE TO FIGHT TO GET PAID. SOMEONE DESTROYED MY BIKE AND IT'S BEEN 3 MONTHS AND RIDERS SHARE INSURANCE HAS NOT PAID ME, YET. THEY LIED SAYING THEY SENT A CHECK AND THAT IT GOT LOST IN THE MAIL OR THAT THEY SENT TO THE WRONG ADDRESS WHEN THEY GOT THE CORRECT ONE. MY LAWYERS WILL GET ON TOP OF THEM.

  Riders Share

  Date: 12/13/2024

  We issued a settlement check to the customer's lienholder on October 31, 2024 - ten days after the claim was filed. The lienholder provided us incorrect mailing information. As soon as we were aware of the error, we issued a check to the correct mailing address. 

  We always aim to process claims efficiently. While this mistake was out of our control, we are sorry for any stress this Owner has experienced as a result of this delay.

• Review fromThomas J

  Date: 11/09/2024

  1 star
  I rented a motorcycle in ****** ******** for a 2 week trip. I dropped the bike once and had minor scratches on the panniers. The owner got an estimate for over $2000 for things that I had nothing to do with and the pictures taken after the ride did not support. I was not allowed to dispute the charges or have any say in the final arbitration. I wanted to make the minimal damage right, even though Rider-share contract allows for minor scratches of about an inch as incidental. The scratches were barely more than that, if at all. The estimate by the owner was returned within a week and the case was closed without even hearing my side of the story. When I tried to dispute the claim, the adjuster was rude and would not agree with any side of my story, even in light of the evidence. I feel like I was unjustly charged over $2000 and would never use this service again

  Riders Share

  Date: 11/18/2024

  Our Wear and Tear Policy provides exceptions for minor surfaces scratches measuring a half inch or less. The scratches did not qualify as wear and tear. When the claim was filed, we immediately ask the renter to fill out a Claim Form describing their version of events, therefore the renter's comment stating we did not ask for his side of the story is incorrect. We reviewed evidence provided by both parties, and held the renter responsible for losses, up to the amount of his chosen deductible, as agreed upon in our Terms of Service and Reservation Agreement. 

• Review fromJa K

  Date: 11/07/2024

  1 star
  As a bike owner, I WOULD NEVER LIST MY BIKE ON HERE EVER AGAIN. MAKE SURE TO READ THE ***** Riders Share is no ******* a renter, . I rented my motorcycle for only the 2nd time and it came back damaged with the exhaust fully off the line and melted fan and fairings internally. There was no preexisting damage to my motorcycle. It was brand new and free of blemishes. The renter took it off-road as there was grass stuffed under the bike and it was bottomed out multiple times as the exhaust came off the engine and the screws logged into the oil pan. I filed a claim with pictures. Pictures were taken just before and right after it was rented. Riders Share could clearly see what was damaged. They comletey ignored everything that was provided to them so I submitted a supplement from the repair shop to the claims representative and they still chose not to cover the damages. Also, all communications were done by email. I requested a phone call and was told their policy didn't permit phone calls. I will not be renting my bike out again. It's unfortunate because the first time I rented it out, it was a very positive experience.If you rent your bike out through this app. Be aware that if something were to happen to your motorcycle, and you need to file a claim. You are at their mercy, and you will not be happy. They will not file claims on your behalf as they run the monody on the insurance coverage and will not allow you to cover your bike. I asked the claim to be submitted or else I will be taking legal action due to the $5,000 in damages to the bike, as a resulted closed down my account and delete all evince against them in the claim to protect their unethical behavior. In addition, they have "**********" still in their terms and agreements tho file small business claims, but given their unethical business model, they will not pay the $275 fee to file the claim so you are paying for this free to force them to consent their claims and get paid for the damages.

  Riders Share

  Date: 11/08/2024

  This owner reported losses to their vehicle twelve days after the booking ended. Owners have 72 hours to file a claim through our website. Despite the delay, we agreed to provide coverage if there was compelling evidence which supported the claim. Based on the before and after photos of the bike the owner submitted, we are not able to confirm the renter damaged this vehicle. As such, the claim was declined. 

• Review fromJustin T

  Date: 10/15/2024

  1 star
  I had one good experience and one bad. Rider-Share customer service was completely unhelpful with the bad experience.

  Riders Share

  Date: 10/29/2024

  We have added a $100 credit to your account to compensate for the cancelation fee applied to your last booking. We are sorry about this experience and hope you will consider riding with us again. 

• Review fromGeorge R

  Date: 09/12/2024

  5 stars
  Riders Share is truly outstanding, both for renters and owners!I rented a motorcycle through Riders Share in 2021, and the experience was great-very easy! So I listed my own motorcycle and had so much success that I now trust Riders Share with 4 high end ************** is rewarding to share the ride with interesting people from all over the world who come to ********** for a bucket-list experience that Riders Share makes possible! You really feel a sense of community.Riders Share support staff is responsive and service oriented. The insurance is best in class. I had a recent claim, and was amazed at how quickly ****** and ****** worked with the team to resolve the issue! Professional, patient, and honest-the team supports owners and renters alike, fairly and true to policy.If you are considering Riders Share, I encourage you to try it once. It is easy, fun, and will make you want to continue the ride!****** ****** California Motorcycle Trips

• Review fromRichard M

  Date: 09/06/2024

  1 star
  Terrible insurance experience. I am the owner of the bike. The first trip, the renter totaled the bike. The adjuster is being nasty and they are using rebuild title bike on the market to value my bike. (Mine is perfect) No way to negotiate and you will have to accept what they give you.

  Riders Share

  Date: 09/07/2024

  The vehicle with a rebuilt title is one of many comparable vehicles for sale used to average a fair market value. We adjusted the value of the rebuilt title before averaging to accurately represent the actual cash value of the totaled vehicle. 

• Review fromLarry B

  Date: 08/12/2024

  1 star
  I had to cancel my reservation because of inclement weather and was charge %50. Be careful when renting from them.

  Riders Share

  Date: 08/14/2024

  Customers are provided the cancelation policy before reserving the vehicle. When creating a booking, they signify they've read, understood, and agree to this policy. The customer was assessed a cancelation fee at the time of cancelation.
  
  While we are not able to offer a full refund, we have added the cancelation fee ($361.04) as a credit to his account, to be put toward a future ride if desired. 

  
  

• Review fromSherman M

  Date: 05/29/2024

  1 star
  Horrible customer service, dealing with a claim incident. I contacted the agent in charge and tried to get information on why they where replacing a scratch part and other things. Tried explaining to him that I could not see said damage on public photos. Just told me that I had to pay for it and that was it.

  Riders Share

  Date: 05/30/2024

  The customer rented a motorcycle through us, and agreed to our Terms of Service, which state the following:

  "You are responsible for any and all damages incurred during the rental period and return of the vehicle according to your Reservation Agreement in a timely manner, in the condition in which it was rented." 

  We require photo documentation of the vehicle before and after a reservation. Check in photos do not show any damage to the bike, but check out photos clearly show scratches to the engine guard. At the time of the settlement, we informed the customer re-painting the damaged part would be less cost effective than a full replacement.  
  
  The engine guard was replaced, and the customer was held responsible for the $500 deductible carried with their coverage. Riders Share covered remaining costs. While we understand this customer's frustration, and are disappointed he feels otherwise, we did communicate clearly with them regarding our claim process and settlement. 

• Review fromPaul H

  Date: 12/15/2023

  2 stars
  I rented a Kawasaki 650 Vulcan in *****************) ** from November 30-Dec 5 2023.I had no issues with the bike itself. It ran fine, although it was totally naked, no bags or windshield, a bit tough riding on the highway. The issue I had was with the pricing structure, which I would describe in one word: deceptive.Presenting itself as a benevolent association bringing bike owners and renters together, they display a map of the city with little circles showing daily rental rates and locations. I clicked on this one showing $30/day.This is the last time i ever saw this rate. When I went to rent the bike it was suddenly $55/day with "discounts" bringing the rate down to about $41/day.Taking the next step, a $68 "service charge" showed up. Then a Collision Deductible Waiver menu came up, with no opportunity to use a high end credit card to cover this. Luckily my credit card was able to cover a $2000 deposit so i could get the minimum CDW at $15/day. Others with less money would be forced to pay $20 or $25/day. I have no doubt this money has absolutely nothing to do with insurance and goes straight into someone's pocket.In the end the 5 day rental was almost $350, or $70/day, well over twice the original stated rate. My question is, why not just include all these charges that everyone has to pay anyway instead of luring people with a low daily rate and then piling on all these other charges?The checkin/out procedure was seamless and I do like the concept.They just need to be more honest with actual costs to the rider.*********************** **************** ****** 50+ years riding

  Riders Share

  Date: 12/20/2023

  Hey ****, 

  We are glad to hear you enjoyed your ride, and hope you feel your riding experience was worth the expense! 

  To clarify, when looking at our marketplace, if you have no dates entered, it will show you rates for a 5-day trip. Due to multi-day discounts, 5-day trips often have a lower rate. If you were to narrow down the dates after searching, the prices adjust accordingly. The cost of our Damage Waivers directly pays for losses accrued by renters throughout the year. Our service fee helps cover the cost of doing business online, such as payment processing, cybersecurity, etc. 

  Please reach out to us at ********************************************************* if you would like to discuss this matter further. We want to ensure you are pleased with our service, or at minimum, consider ways to improve! 

  We greatly appreciate your patronage and feedback. 

  Sincerely, 

  ****************