Reviews

Review Details

• Review fromdoug j

  Date: 08/31/2023

  1 star
  I activated a policy with Ethos on 8/22/23 after multiple calls from Ethos reps assuring me I could cancel free within 30 days. I contacted Ethos to cancel twice through support link, once live with a customer service rep, and a fourth time via email. I have yet to receive their required surrender form to sign. Why isnt this form on their Website? Appears to be a delay/stalling tactic to avoid refunding customers.

• Review fromEric T

  Date: 07/12/2023

  1 star
  Horrible experience, Im 47 in great health and was approved for top tier life insurance through Ethos, no medical exam required. However that's not the problem here is the problem. They are a broker and contract all their administrative staff out of the country (***** or ***************). The language barrier in working with them was horrible. They couldn't figure out how to name my beneficiary as our family Trust on the policy. This went on for 2 months mean while they are billing me a policy premium, how can you bill for something you haven't completed? They sent me the same pre filled/pre populated form for singing 8 times each time rejected by the insurance company they put the policy through after I signed it. I even let them know the form they were sending was not completed correctly according to the English language yet all they would do is argue. I even let them know I refuse to sign the form until I was able to speak to someone on the phone the person who called could barely speak English. After 2 months of going back and forth the process itself was enough to wanna kill yourself. I had to just cancel the policy which they billed me 2 months of premiums for. I have since disputed both charges with my credit card company. Thank God I didn't die a long the way because the beneficiary was never right. The complete incompetence of this company is mind blowing. So much so I'm confident upon death or dismemberment Ethos would not even know how to facilitate a pay out to my requested/named beneficiary or whether the policy was ever in fact in force. If you're getting life insurance for those who survive you do not leave them to deal with Ethos life you will regret it.

• Review fromandrew d

  Date: 05/15/2023

  1 star
  Dreadful experience after almost 2 months of little communication got denied due to a history of "acute arthritis"I have NEVER HAD, NEVER BEEN DIAGNOSED OR NEVER BEEN TREATED FOR THIS artificial intelligence at its worst. No one to talk to, pointless process Do yourself a favor people and move on past these Jokers !!!

• Review fromBill W

  Date: 03/30/2023

  1 star
  This company has technology in their business name. At first I couldn't find the company until I looked at the address and matches to the address found on the life insurance. So this company is registered as a technology company but yet they target senior citizens with fake life insurance.

• Review fromJason C

  Date: 08/30/2022

  1 star

  Jason C

  Date: 08/30/2022

  I bought a life insurance policy 5 years ago. Insurance was through ******************************** Ethos is just a bunch of middlemen. Originally, my account was set up to auto-pay with a bank card monthly. When I had to get another card issued from my bank due to fraudulent activity on my card (not my fault) one payment was missed (after years of 100% on-time payments made). Ethos (and/or Assurity)'s response was to no longer allow auto-pay as an option and they didn't care about my fraud issues. They forced me to pay quarterly online. I asked to pay by bank draft instead, so the payments could be automatically drafted. I filled out all required paperwork to set this in motion. However, the paperwork was never processed. **************** was always a different agent and they even called me by my wife's name (the beneficiary of the policy) when responding to my emails. Nothing was resolved and as soon as another payment was missed due to the bank draft never being processed, they sent me a letter terminating my policy. No email. No text/phone call (both my phone number and email were on file). In short, Ethos was not only the worst life insurance experience I've ever had but the worst overall customer service of any company I've ever dealt with. It was so bad that I can't believe more people aren't speaking up about similar issues and that this company still has a BBB A+ rating. It makes no sense. I am only leaving this review so future customers can steer clear of this company and avoid more horrible experiences. BUYER BEWARE! BBB - you should investigate this company more thoroughly and update your rating accordingly.
  

  Ethos Technologies, Inc.

  Date: 08/31/2022

  Hi *****- we apologize to hear about this negative experience you had with Ethos and Assurity Life. We value quick and transparent communication to all of our customers here at Ethos, we are sorry to see we fell short of this regarding your policy. The visibility of your policy, including payments, policy documents and any policy servicing inquiries are all handled directly with Assurity Life. Unfortunately, Ethos is the third party of Assurity and any clients of theirs are routed to their customer support team. If you have any further issues or need any other assistance please reach out to ************** someone would be happy to speak with you in more detail on these policy details. - The Ethos Team