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Customer Review Ratings
Average of 14 Customer Reviews
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Review fromLisa V
Date: 05/09/2025
1 starLisa V
Date: 05/09/2025
I realized there was a few hundred dollar price difference between what I applied for and what I actually needed. I can't not afford the higher price currently, so I cancelled. I'm now being told that I hit a "wrong button" and they can't cancel. Do not recall doing this. Also I was told that since then there has been an update to their "policy" to provide full disclosure. HA! I feel more like trying to cover their back side. I also asked if someone could at least tell me about future charges - this site seems to have a mind of it's own - didn't hurt to ask.... NO ANSWER! They got my money and they're done. Use at your own risk - one wrong button can cost BIG! (I would give zero stars is that was possible.)
Ethos Technologies, Inc.
Date: 05/13/2025
Dear ****,
I'm sorry to hear about your experience with Ethos. We are always striving to provide all customers with a great experience and help them get exactly what they need.
We are more than happy to help you through our established support channels. Please reach out to us at ************************************* so we can look into your specific situation. For the sake of customer privacy and safety, we are unable to discuss specific customer situations on third party platforms.
Thanks,
Ethos SupportReview fromDaniel L
Date: 04/01/2025
5 starsWorking with ethos has been a breeze! Always responsive, always easy to use.Review fromAngeline P
Date: 01/14/2025
1 starAngeline P
Date: 01/14/2025
It's false advertisement with this company. Not understanding how they have an A+ rating when so many people have had very similar bad experiences. Bottom line, they say one thing and do another. Put your money into a company with integrity.Ethos Technologies, Inc.
Date: 01/15/2025
Dear ********,
Thank you for bringing your issue to our attention and I am sorry for the unfavorable experience. I want to make sure you get the support or clarification you need. Please reach out to us at ************************************* so we can look into your specific situation. For the sake of customer privacy and safety, we are unable to discuss specific customer situations on third party platforms.
Thanks,
Ethos SupportReview fromDan L
Date: 01/13/2025
5 starsDan L
Date: 01/13/2025
Very Kind, Very efficient. Easy process the whole way through. My agent was extremely nice.Ethos Technologies, Inc.
Date: 01/15/2025
Thank you for your kind words! We're thrilled to hear that you found the process easy and efficient, and that your agent made a great impression. We're here to help whenever you need us!Review fromEm T
Date: 11/12/2024
1 starEm T
Date: 11/12/2024
An employee named ***** from Ethos harassed me multiple times on a simple quote that I submitted. He proceeded to text me to further harass me saying dont sign up for s*** if you dont want help. This doesnt look good for the company. If you dont want to be harassed, dont sign up with ethos.Ethos Technologies, Inc.
Date: 11/14/2024
Hello,
Thank you for letting us know about this matter, and please know that we take this very seriously. We're deeply concerned to hear about your experience, and we apologize for any discomfort these interactions have caused. Please know that we investigated the matter, determined this agent was not an Ethos employee, and took prompt action to ensure no future association with the agent in question. If you have any further concerns or wish to discuss this matter in more detail, please don't hesitate to reach out to us directly at ******************************************************************** or call us at *************. We're committed to providing you with the exceptional service you deserve.
Kind regards,
Ethos Support TeamReview fromRoger A
Date: 08/22/2024
5 starsEasy application, easy approval. My experience went very well and my actual rate came back lower than the quoted rate. I would definitely recommend Ethos to family and friends.Review fromLashica R
Date: 03/19/2024
1 starLashica R
Date: 03/19/2024
The agent ******* is extremely rude. You will get him everytime you call the company and press 3.Ethos Technologies, Inc.
Date: 04/08/2024
Hello Ms Robinson,
We're deeply concerned to hear about your experience.
Providing excellent customer service is paramount to us, and rudeness is never acceptable. We apologize for any discomfort or frustration caused by your interactions and assure you that we'll address this matter promptly to ensure all our customers receive courteous and professional assistance.
If you have any further concerns or wish to discuss this matter in more detail, please don't hesitate to reach out to us directly at [email protected] or call us at (888)384-6754.
We're committed to resolving this issue and providing you with the exceptional service you deserve.
Thanks,
Ethos SupportReview fromEVE R
Date: 12/12/2023
1 starAt first it is easy to get a policy with Ethos, the application process is easy as they advertise but once you have your policy if you have any issues with your policy good luck, the customer service is the worst. Every time you call any of their customer service phone numbers you will get someone from overseas. You will never be able to talk to anyone in the US and they never know how to fix the problem, its always a system glitch. At the end of each phone call you are told that someone will get back in touch with you within 24-48hrs and that NEVER happens and that is the reason I am the one having to call them so many times. I have a million dollar policy with them and the status is showing ****** for months now and it is paid up to date and they are aware of that but all they continue to tell me is that its a system glitch. God forbid something happens to me and my family will be the ones suffering because they can easily tell my family it lapsed because that is what is showing in their system when in reality the policy is paid up to date. This tells me that this company does not take one's life insurance very serious. Save yourself some trouble and go somewhere else. Trust me you will be very frustrated as I am having to deal with their horrible customer service.Review fromShaunti B
Date: 12/08/2023
5 starsI set up a policy for my mother almost two months ago and the process went fantastic. She is 65 with a disability and this company has been the ONLY company that has successfully helped my mom get a policy that matches her exact needs, and the policy was very very affordable. I'm not sure who is leaving negative reviews on this company (I'm assuming it a competitor) but I had no issues what-so-ever.Review fromdoug j
Date: 08/31/2023
1 starI activated a policy with Ethos on 8/22/23 after multiple calls from Ethos reps assuring me I could cancel free within 30 days. I contacted Ethos to cancel twice through support link, once live with a customer service rep, and a fourth time via email. I have yet to receive their required surrender form to sign. Why isnt this form on their Website? Appears to be a delay/stalling tactic to avoid refunding customers.
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