Better Business Bureau®

US flagUS

BBB remains operational and focused on serving our business community.

BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at BBB.org/coronavirus. Some of the sources of information BBB relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB information and Business Profiles reflect the most current information available to us. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.

  1. Home
  2. Texas
  3. Austin
  4. Kitchen Accessories
  5. Gel Pro

Gel Pro

Kitchen Accessories

11525 Stonehollow Dr Ste B200

Austin, TX 78758-3410

http://www.gelpro.com

(866) 435-6287
11525 Stonehollow Dr Ste B200, Austin, TX 78758-3410
http://www.gelpro.com
(866) 435-6287
Accreditation
BBB accredited business

Accredited Since: 5/29/2013

Years in Business: 18

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Ratings

Customer Reviews
★★★★★
★★★★★

Average of 1 Customer Review

Start a Review

Want a quote from this business?

Get a Quote

Business Details

Location of This Business
11525 Stonehollow Dr Ste B200, Austin, TX 78758-3410

BBB File Opened:12/9/2011
Years in Business:18
Business Started:7/26/2002
Business Started Locally:7/26/2002
Business Incorporated:7/26/2002
Accredited Since:5/29/2013
Type of Entity:Corporation
Alternate Business Name
  • NewLife
  • Bon Home
  • GelPro Medical
  • Let's Gel Inc
Business Management
  • Mr. Robert McMahan, Chief Executive Officer
  • Mr. Adrian Pylypec, Vice President of Sales
  • Ms. Emily Cornelius, Marketing
Contact Information

    Principal

  • Mr. Robert McMahan, Chief Executive Officer

    Customer Contact

  • Ms. Emily Cornelius, Marketing
Additional Contact Information

Fax Numbers

  • (512) 692-2662
    Primary Fax
Read More Business Details

Customer Complaints

1 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint
Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user

01/22/2019

My brand new floor was damaged by the mats I purchased from GelPro for the use specified by Gelpro. I purchased the mats in September 2018 and have only used them a few months. They have disclored my new floor. I purchased them at Bed Bath and Beyond, but they recommend contacting the manufacturer directly. that is Gelpro.
…Read More

Customer Reviews

1 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review
Most Recent Customer Review
anonymous user

LTA

★★★★★
★★★★★

05/30/2018

... Read More

I must say, dealing with GelPro is an unsatisfying experience. I have returned the mat because the look and feel are not nearly what I would hope for in a kitchen mat costing $135. The plastic is shiny and feels loose over the gel cushion. Most items bought online these days are easily returnable, and not for so much money. Based on general practice, items bought online are sometimes returned at the buyers expens, but not for more than the fee to ship in the first place. I would NOT recommend to anyone to buy from your site. UPS delivered the package to your dock on May 24 and I have yet to receive acknowledgment or refund (May 30). Please confirm refund of my money. I have now spent about half the value of the rug just in shipping to me and back. Pretty crummy ?LTA Concord MA
LA
Gel Pro Response

05/31/2018

Thank you for contacting us. Our manufacturing and distribution facility is located in the United Sates and, due to the Memorial Day holiday, we were unfortunately a day or two behind processing customer exchanges and returns. Your return has been credited along with your original shipping charges. We are sorry you were not satisfied with your original purchase but if you ever change your mind please reach out to us directly at support@gelpro.com and we would be happy to assist you in any way possible. Note, it may take your bank several days to post the credit. If you do not see it in a timely manner please contact your bank institution or support@gelpro.com for further assistance. Best regards, The GelPro team

Business Details

Location of This Business
11525 Stonehollow Dr Ste B200, Austin, TX 78758-3410

BBB File Opened:12/9/2011
Years in Business:18
Business Started:7/26/2002
Business Started Locally:7/26/2002
Business Incorporated:7/26/2002
Accredited Since:5/29/2013
Type of Entity:Corporation
Alternate Business Name
  • NewLife
  • Bon Home
  • GelPro Medical
  • Let's Gel Inc
Business Management
  • Mr. Robert McMahan, Chief Executive Officer
  • Mr. Adrian Pylypec, Vice President of Sales
  • Ms. Emily Cornelius, Marketing
Contact Information

    Principal

  • Mr. Robert McMahan, Chief Executive Officer

    Customer Contact

  • Ms. Emily Cornelius, Marketing
Additional Contact Information

Fax Numbers

  • (512) 692-2662
    Primary Fax
Read More Business Details

Business Categories

Kitchen Accessories
Retail Floor Materials
Home Accessories
Safety Clothing
Mats

Local BBB

BBB serving the Heart of Texas

More Info on Local BBB

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.