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Business Profile

Health and Wellness

The Healthy Back Institute

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for The Healthy Back Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Healthy Back Institute has 6 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a cancelled subscription. They have charged me 6 months after cancellation. I am trying to return the product. It reads Ill be charges again on 2/11/24. I do not want the product or subscription.

      Business Response

      Date: 02/08/2024

       

      Hello BBB,

      Please see the attached. ********************* canceled her subscription on 2024-01-17 when she logged into her MyAccount and self canceled

      Best Regards,

      ******************

      Customer Answer

      Date: 02/08/2024

      Complaint: 21206835

      I am rejecting this response because: I would like to return and be refunded for the order i just received.

       



      Regards,

      *********************

      Business Response

      Date: 02/09/2024

       

       

      Hello BBB,

      As stated on our response to this complaint:

      ********************* can return the unwanted bottle to the address below:


      PBD
      ATTN: Healthy Back Institute Returns
      ******************************************br>Suite *************************************


      * Please include your packing slip with your return.

      We suggest returning with tracking numbers so the return can be tracked in case it gets lost in transit to us.

      ********************* unwanted bottle needs to be received by us before April 16, **** per our 90 day return policy.


      Best regards,
      *****************

       

       

       

       

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 17 **** Thought that I canceled the subscription I'm not very computer friendly if you can please refund me that money and cancel my subscription that will be great

      Business Response

      Date: 01/23/2024

       

      Hello BBB,

      ************************* subscription has been canceled. A refund ahs been processed.

      We are looking forward receiving the return of the order that was delivered today.

      Best Regards,

      ******************

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sample of this companies product. I read carefully that it was only a sample and I was not committed to order anymore unless I notified the company. On 1/13/24 they proceeded to debit $53.90 from my account. I never authorized this. I don't know what can be done but these companies need to stop scamming people.

      Business Response

      Date: 01/23/2024

       

      Hello BBB,

      Please see the attached.

      Best Regards,

      *****************

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my account with ******************** back institute and you're still taking money out of my bank account ***************** cancel my account with ******************** Back Institute. Regards *******************

      Business Response

      Date: 12/22/2023

       

      Hello BBB,

      The Healthy Back Institute customers have the ability to log into their MyAccount to modify, delay or cancel recurring shipments 24/7 free of any charges.


      All of our emails include our contact information. Our package inserts includes our contact information.


      Our contact us page includes how to contact us via email or phone for both US and International Customers.


      Our merchant name and phone number is included on the cardholderscredit card statement for each transaction that is processed.


      ******************* requested cancelation via a 3rd party.


      Cancelation request via 3rd party are processed as received by 3rd party.


      ********************* subscription is canceled as of 2023- 12-11 and she was emailed our confirmation cancelation email on this day.


      ********************* have received and opened our cancelation confirmation email.

      Best Regards,

      *****************

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel these pills since Dec 2022! I could not find information or phone number . Finally received an email stating my card had declined and to call for updated info. I called and told the rep I was happy to hear from them because I had been trying to for several months.. Because of the identity theft, I had to get a new card. I told her I wanted to cancel and let her know after the 1st bottle, I had bad stomach issues that I figured out were from the pills. I thought I had signed up for a trial of 3 months and they just kept coming. She said she would cancel and I could return the last order but I would need to pay for shipping and I could not send any more back even though ALL except the first batch were unopened.. I would like my money back for the unopened ones. I am excluding the 3 first bottles one was opened in the batch..

      Business Response

      Date: 09/29/2023

      Hello BBB,


      Our phone number is included on the cardholders credit card statement.


      This is what will appear on the credit card statement:


       - HBI* ************* ************


      ********************* has had ****************************************************************** ****.


      Each month for the last 10 months HBI* ************* ************ has been included on *********************** MasterCard - **** statement.


      To align with our 90 day return policy 3 refund each in the amount of $54.85 has been processed today September 29, 2023 back to the card we have on file.

       

      Best Regards,

      *****************

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot get them to stop billinghave tried to cancel many many times.

      Business Response

      Date: 09/29/2023

       

      Hello BBB,

      ********************* called on September 28, 2023 to cancel his recurring shipments connected to the order he placed on July 25, 2023.

      We have no prior phone calls or emails from **********************

      ********************* was emailed a confirmation cancelation email on September 28, 2023.

      Best Regards,

      *****************

       

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bottle of ************* on line from Healthy Back Institute. A free bottle if I paid S/H. They immediately billed my account for the S/H charges. The next 3 days I received emails that my bottle would not ship because I needed to complete my order. When I went in to do that they were demanding my account info again, even though they had already billed me for the S/H. I called their ***************** Their rep stated that my shipment had been sent. I asked why they were attempting to get me to pay shipping again. I made it abundantly clear I was unhappy. I requested a supervisor or manager. ******* hung up on me. I called back and again requested a supervisor. I was told a supervisor would call me back. It has been 4 working hours. They have NOT called back. This company is willingly and cognizantly complicit in defrauding consumers.

      Business Response

      Date: 09/29/2023

       

      Hello BBB,

      Please find the attached.

      Best Regards,

      *****************

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about AUGUST 14, 2023, I had the opportunity to watch a Video about Back Pain, However, half-way through the Video, I tuned out. Furthermore, I never ordered any products, which was listed as: $49.99 (30 day supply), $59.99 &$69.99. Likewise, I emailed my Physician about the Claims made in the presentation & the Natural Ingredients used to formulate this pill. He said it had not undergone any Independent Studies. It's only approval was from the **** Surprisingly, I was billed $55.90 of 08/14/2023. If I hadn't double checked my Bank Statement, I would have missed that charge. I have NO IDEA HOW THEY OBTAINED MY BANK INFORMATION. THIS IS FRAUD, PURE & SIMPLE. FINALLY, I IMMEDIATELY CALLED THE 800# *************. The Receptionist told me that the charges would be dismissed. I DON'T BELIEVE HER. The ***** # IS: #*******. PLEASE POST THIS REVIEW FOR OTHERS TO SEE. I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN MY LIFE. THESE FOLKS ARE ROBBER BARONS. THANK YOU MUCH. STAY SAFE. /s/: *******************, 09/14/2023.

      Business Response

      Date: 09/25/2023

       

      Hello BBB,

      Please find the attached.

      Best Regards,

      *****************

      Customer Answer

      Date: 09/26/2023

      Complaint: 20606742

      I am rejecting this response because: Apparently, this was a: *************** I do remember something about a SUPPLEMENT shipped to me in 2019. It was a FREE TRIAL SAMPLE. I asked my PRIMARY CARE PHYSICIAN about it. She said there was NO EVIDENCE TO SUPPORT THEIR CLAIMS, NOR WAS THERE ANY IMPERICAL/DOUBLE BLIND EVIDENCE STUDIES TO INDICATE THIS SUPPLEMENT DOES WHAT IT CLAIMS TO DO. I THREW THE SAMPLE AWAY. I NEVER CONTACTED THESE FOLKS AGAIN. NOW, AFTER ALL THESE YEARS, THEY PULLED UP MY OLD FREE SAMPLE ACCOUNT AND CLAIMS THIS WAS PART OF A RE-OCCURING OFFER THAT I NEVER ACCEPTED. THEY NEVER SHIPPED ME ANY PRODUCT FOR THE $55.90 PRICE TAG. I NEVER ASKED FOR ANY ADDITIONAL PRODUCT, NOR DID I RECEIVE ANY. THEY HAVE NO SHIPPING or TRACKING # THAT IT WAS EVER SHIPPED or RECEIVED. TANGENTIALLY, TO THE ******, ** DA's OFFICE, THIS IS FRAUD, PURE AND SIMPLE. I'M FROM ***** & GRADUATED FROM ************************** IN ****. CONVERSELY, THESE FOLKS @the HEALTHY BACK INSTITUTE ARE PLAYING FAST & LOOSE WITH THE ***** CONSUMER PROTECTION LAWS, AS WELL AS THE FEDERAL CONSUMER PROTECTION LAWS. IN CONCLUSION, TO THE ****** BBB, DO WHAT YOU HAVE TO DO, BUT PLEASE GIVE THESE FOLKS A: F+++/Rating. FINALLY, PLEASE HAVE THESE FOLKS @the HEALTH BACK INSTITUTE TO TAKE MY NAME OFF THE LIST AND NEVER CONTACT ME AGAIN. THANK YOU MUCH &  H.AN.D. (have a nice day). /s/: *******************, 09/26/2023. 

      Regards,

      *******************

      Business Response

      Date: 09/29/2023

       

      Hello BBB,

      Please find the attached.

      Best Regards,

      *****************

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took advantage of the free offer of a free bottle of the anti-inflammatory product. They said I just had to pay for shipping which was ***** and $27 came out of my account immediately so I cancelled it immediately because it interferes with my medication that was on August 11, today is August 18. I havent heard anything from them except them trying to sell me more products over and over and over and over again and they havent returned the shipping cost even though I cancelled it five minutes after I ordered it. This is one of those companies that you just get a funny feeling about They bully you into buying their products and harass you with emails worse than a collection agency from the 90s. If you live in ****** you would know what I meant by that if you live in the states just think of the *** I dont trust this company even a little bit , I think theyre skirting the law by scamming people because I feel scammed I paid almost $30 for shipping didnt get the product didnt want the product five minutes later after I ordered it so be aware and very cautious of the bait and switch

      Business Response

      Date: 08/29/2023

       

      Hello BBB,

      Please find the attached file. 

      Best Regards,

      *****************

      Customer Answer

      Date: 08/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **********************

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife has bad arthritis bad so their product is new and I want so bad to help my wife. I ordered a free bottle of heal and soothe Sunday 6th Aug.2023 and I ordered a second for ***** US. The delivery price was 19 95 US. I tried to get on my account to verify this and I could not. I got so frustrated I sent an email canceling the money . After a while Monday morning I got an email telling me they refunded ***** but not the *****. I complained by phone but was told procedures in place do not cover this refund. I also phoned today asking them to verify my account was closed and it was not. It was 9th Aug. Today and they sent an email saying it was closed but I cannot verify that as they had a delivery locked in monthly that concerns me. Can you help. 1. Get my money refunded.2. Get verification my account is locked closed and my card is deleted from their system. 3. Would be nice if this company is inspected for their standards.

      Business Response

      Date: 08/16/2023

       

      Hello BBB,

      The shipping charge in the amount of $19.95 has been refunded today August 16, 2023.


      I can confirm that ********************************* account connected with the order placed on August 8, 2023 has been inactivated.

      There will be no transaction or shipments connected to the order placed on August 8, 2023.

      ******************************* credit card has been deleted from his MyAccount this is the account ******************************* is mentioning in the complaint.

       

      Best Regards,

      *****************

    The Healthy Back Institute is NOT a BBB Accredited Business.

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