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Business Profile

Credit Union

University Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 252-8311Email BusinessWrite a Review

About

Overview

University Federal Credit Union

8303 N Mopac Expy Ste A105

Austin, TX 78759-8374

View Service Area
See Hours
Operating Hours
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
10:00 AM - 2:00 PM
Closed

Find a Location

University Federal Credit Union has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    University Federal Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Rating

    A+

    Reasons for rating

    • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
    More InformationHow are BBB ratings calculated?

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    About This Business

    UFCU provides financial services, including checking and savings accounts, credit cards, loans, and investment options. The company assists clients with personal and business banking needs through digital tools and in-person support.

    BBB Accredited Since: 7/1/1986

    Years in Business: 90

    Products and Services

    Auto Loans, Bill Pay, Business Auto Loans, Business Certificates, Business Checking, Business Credit Cards, Business Insurance, Business Money Market, Business Savings, Cash Back Card, Certificates, Credit Cards, Credit Coach, Debit Cards, Digital Banking, Equipment Loans, Fee-Free ATMs, Financial Calculators, Free Debt Counseling, Great Rate Card, Home Insurance, Home Loans, Investment Services, IRAs, Life Insurance, Lines of Credit, Member Transfers, Mobile Branch, Money Market, Money Transfer Services, Motorcycle, RV & Boat Loans, Non-Member Transfers, Overdraft Services, Personal Checking, Personal Credit Builder Loan, Plus Checking, Premium Checking, Premium Savings, Savings, Shared Branches, Simply U Free Checking, Teen Checking, Travel & Rewards Card, Unclaimed Property, UT Golf Club Membership, Vehicle Insurance, Working Capital Loans, Zelle

    Business Details

    Local BBB:
    BBB Heart of Texas
    BBB File Opened:
    10/1/1973
    Business Started:
    1/1/1936
    Business Started Locally:
    1/1/1936
    Business Incorporated:
    9/27/2000
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    UFCU
    UFCU Financial Services LLC
    Business Management:
    Ms. Kellie Roberts, Executive Assistant
    Ms. Lisa Sopchak, Paralegal

    Additional Contact Information

    Principal Contacts
    Ms. Kellie Roberts, Executive Assistant
    Customer Contacts
    Ms. Kellie Roberts, Executive Assistant
    Fax numbers
    Primary Fax: (512) 421-7450
    Additional Phone Numbers
    Other Phone: (512) 467-8080
    Additional Email Addresses
    Primary: Email this Business
    Social Media

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Additional Information

    Other Resources
    Federal Deposit Insurance Corporation
    1910 Pacific Ave # 1900
    Dallas TX 75201
    Phone Number: (800) 568-9161
    http://www.fdic.gov
    National Credit Union Administration
    4807 Spicewood Springs Rd # 5100
    Austin TX 78759
    Phone Number: (512) 231-7900
    [email protected]
    Texas Department of Savings & Mortgage Lending
    2601 N Lamar Blvd # 201
    Austin TX 78705
    Phone Number: (877) 276-5550
    http://www.sml.state.tx.us
    [email protected]
    Business Categories
    Credit Union, Financial Services, Mortgage Lenders, Credit Cards and Plans, Financing, Financial Consultants, Banking Services

    Latest Reviews

    • Zaid Y

      "48+ REMOVEDSupport ?I am writing this to express my extreme dissatisfaction with a series of service failures at UFCU that have left me without access to my funds for over 48 hours." ... Read full review

    • Teresa A

      "Their online website and app never seem to work. The online website only works on my phone." ... Read full review

    • Zach H

      "UFCU has a real problem with fraud. Its happened over and over again and again." ... Read full review

    View all Reviews

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.