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Business Profile

Credit Cards and Plans

inKind Cards, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought two gift cards through ******* and only one was redeemed through the InKind app. The second code returned an error message that it had already been used. I tried to redeem the codes at the exact same time. I am asking InKind to supply a valid gift card for the $100 code that did not work. Thank you

    Customer Answer

    Date: 07/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company refunded the full amount of the gift card plus $25 extra as an apology. 

    I appreciate the efforts of the BBB in helping achieve the resolution. 


    Regards,

    Jer ********

  • Initial Complaint

    Date:06/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have terms for a discount. They did not follow their terms and rules

    Business Response

    Date: 06/12/2025

    Our team issued a refund of $75 to ******* on June 2nd, as requested. 

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against InKind for deactivating my account and withholding over $500 in InKind cash and rewards that I purchased, based on a fraudulent dispute that I did not initiate and a credit card I do not own.On 4/24/25, I was notified that a dispute had been filed for a $249 purchase of InKind Cash using a **** card ending in 8495. I immediately contacted InKind customer support to inform them that:I never filed a dispute, I do not own a **** card ending in 8495, and I made the purchase using a completely different card, which I provided documentation for.Despite my efforts to clarify the situation and provide proof of my actual payment method, the customer service representative (******) was dismissive and unhelpful. She deactivated my account without proper investigation, stating that I must provide documentation showing I dropped the dispute which is impossible, since I never filed it, and I never used that **** card to begin with.I have repeatedly asked for someone to review the situation with reasonable judgment, but my support ticket was closed without resolution or further explanation. InKinds rigid policies are preventing any real resolution, even in a case where it's clearly their internal error or a case of mistaken identity.I am now locked out of an account with a balance of over $500 in paid rewards with no access and no transparency regarding what will happen to the funds.I am requesting that:1. My account be reinstated immediately, OR I be issued a full refund for the unused InKind balance.2. InKind update their records to reflect the correct payment method.3. The company conducts a thorough review of this issue instead of placing the burden on the customer to correct what appears to be their internal mistake.I believe this situation reflects unfair business practices, poor customer service, and a lack of proper dispute investigation.Sincerely,******* ****

    Business Response

    Date: 05/01/2025

    I spoke with ******* yesterday and clarified that the dispute was on one charge, where another charge was not disputed. Due to the nature of the dispute being 'fraud' we lock the account for security until the dispute is processed by their cardholder and our payment processor. 

    Depending on the outcome of the dispute, we will unlock her full or partial balance when the dispute is processed and closed. ******* understand the timeline and we reviewed next steps, as well as providing my direct contact information. 

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filled my inkind account with prepaid balance and it shows $95 on wallet but it does not give me the option to pay from that wallet/balance. It is always asking for card and apple pay

    Business Response

    Date: 05/07/2025

    ****** was able to redeem part of his account credit on 4/25/25. We also reached out via email to verify that ****** was able to view and redeem the remaining amount of credit in his account. Thank you!

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister and I went to the show last weekend in ********. We went to the store together. The card they gave me at the door worked; and I was able to redeem a credit from Inkind. My sisters phone froze when she scanned the card and when she tried again it said prize already claimed. She did not receive a message regarding a prize to claim. Is there another way to redeem this? We traveled 5 hours for this show and were there just to see ********** It was her first ********* show. She was very excited to claim her prize and be at the store, but she is disappointed her phone froze and she was not able to retrieve her prize.

    Business Response

    Date: 05/20/2025

    We reached out to ******** and added $50 to her account. This is twice the value of the initial offer. Thank you for bringing this to our attention!

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    InKind originally marketed their service as eligible for Canadian customers to purchase in the **. They have since removed the ability to use an eSIM in 2024 and subsequently have been non-responsive in ************************* **. My account has a balance available that is not able to used or Gifted to a new account (with actual TMobile SIM card and US #). I cant use my balance or transfer it and response by inKind is still missing 72 hours after completing a support ticket.

    Business Response

    Date: 07/07/2025

    This customer reached out to our team and we were able to resolve his issue to his satisfaction, updating his region so he can use the balance in the app. He reached out to our team on 3/30/2025 and we responded with a resolution to his satisfaction on April 1st. 

  • Initial Complaint

    Date:03/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was visiting ********* and decided to place a to go order from a local restaurant. Upon entering the restaurants website, an offer from inkind pops up offering $15 off of a purchase of $45 or more. I clicked the offer, downloaded the App, set up an account and place order to the restaurant only to find out later that they restaurant was permanently closed. I immediately requested a refund through inkind and received a robot response. First, how is it that they allowed me to create an order and pay to a closed establishment? Second, why havent they reimbursed my money? I have contacted them three times, each time only received these robot responses. Third, sadly from my first experience, this company seems to be a scam. At this point, I am afraid to delete the App until I am reimbursed my money. In addition, upon checking my privacy settings on my phone, the App automatically has private access to my photos. I never allowed this. My resolution would be a refund. In addition , based on other complaints, I would like make others aware of this company that seems to be scamming people.

    Business Response

    Date: 03/27/2025

    Our team responded to ********* and issued a refund of her full bill amount of 45.91 on March 9th. Our team also added a replacement offer of $15 off $45 to replace the offer that was used in error, at this closed location. Since issuing the refund, we have not heard any issues or received any further communication from *********. I have attached our teams interaction with her to this complaint. Thank you!

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    App doesn't work. Can't get in after confirming my number 8, deleting and redownloading 3x, and resetting my pw 5x. The customer service continues to waste my time. I have spent 2 days trying to get in now. I have a $140 gift card that I was going to use tonight and they are not giving me a password that will work or sending me my gift card. What a scam. Now I have to pay extra for my meal tonight and keep arguing to get what I am owed and what I paid for from Inkind.

  • Initial Complaint

    Date:10/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to the business team at Inkind and they quoted me a 30% discount if I purchased a high volume of credits.I saw that they were offering 50% off on certain tiers directly on their business website. Once I pointed this out they changed the promo to 30% off even though this offer had been live for months (I recall seeing it for months and was contemplating purchasing).This is very misleading behavior to offer different pricing to ***** money out of myself and business and then change the publicly available offer (definitely NOT a mistake as it was live on the main inKind business page for months) once I pointed out the discount available.Their pricing is all over the place and seems desperate. Id say avoid businesses like these that have dishonest and inconsistent pricing and do not honor offers but rather change them at their convenience.

    Business Response

    Date: 11/04/2024

    Hi ***, ******** with inKind support here! 


    I wanted to reach out as we received a Better Business Bureau complaint regarding our flash sale pricing and the availability of that offering. 


    I see that you messaged in after the sale, typically we are not able to honor the deal after the end date, but I see you were sent another purchase link that was also not working. 


    In the interest of resolving this for you, I have added $100 to your account. If you have additional issues or questions on flash sales in the future, please let me know, I am happy to assist! 


    Best,
    ******** ************************************************ Operations Manage

    Customer Answer

    Date: 11/04/2024

    Complaint: 22471960

    I am rejecting this response because the original offer was not part of a flash sale but rather publicly available for months on their inKind for business website.

    No efforts have been made to honor the original pricing of a 50% discount which was changed once I inquired about the offer.


    Regards,

    *** *****

    Business Response

    Date: 11/08/2024

    We have added bonus credit to the users account per their request and have resolved their issues. Thank you! 

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded an app which didnt give correct information about their services, it was very misleading and I was unaware of a monthly recurring charge I have made every effort to contact this company to immediately cancel my subscription, which I was unaware of and discontinue any business with them I have their app but no selection to cancel is included or its hidden where the average consumer cant locate it

    Business Response

    Date: 09/24/2024

    Attached email is copied below - ****** will not be charged a fee and is not signed up for a paid subscription. 

    Hi ******, 

    This is ******** with inKind support here! I wanted to talk to you about your BBB complaint for your inKind subscription. 

    You are currently on the free tier of our subscription, you will not be charged a monthly/yearly fee. You will earn 15% inKind credit back on all your dining through the app, charged to your card on file. 

    Please let us know if you have any questions or if we can assist further! You can always reach out to our support team at ************************************************************. 
    Thank you! 

    Best,
    ******** ************************************************ Operations Manager
    e: ************************************************************* 
    p: **************

inKind Cards, Inc. is NOT a BBB Accredited Business.

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