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Find a Location

A-1 Floor Co., Inc. has 1 locations, listed below.

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    Business ProfileforA-1 Floor Co., Inc.

    New Carpet
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/15/2003

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7201 Hillside Rd, Amarillo, TX 79109-7461
    BBB File Opened:
    6/1/1975
    Years in Business:
    49
    Business Started:
    3/1/1975
    Business Started Locally:
    3/1/1975
    Business Incorporated:
    1/1/1995
    Accredited Since:
    7/15/2003
    Type of Entity:
    Corporation
    Alternate Business Name
    • A-1 Floor Covering, Inc.
    • A - 1 Floors
    Contact Information

    Principal

    • Mr. Mark Chancler, President

    Customer Contact

    • Mr. Mark Chancler, President
    • Mr. Jimmy Chancler, Jr., Vice President
    • Mr. Kelly Chancler, Secretary
    Additional Contact Information

    Fax Numbers

    • (806) 351-0874
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/06/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I had popped in to check on my grandparents and seen they were putting in carpet squares. I had asked for their credentials a man wanted to act like he didn't speak English. I instantly started asking them in Spanish for their credentials they said they don't have any they don't have an e.i.n number either, they refused to do what I asked which was just to please put down the carpet squares with glue, they refused to and in fact laughed hard in my face. I asked them to bring their boss they did and he instantly started yelling in my face telling me i don't know what I'm talking about, keep in mind my grandparents are disabled they use a cane and it got caught on a piece of carpet that wasn't glued down but just taped down. Thus why I asked of they could please glue down the carpet squares before this becomes a lawsuit! Again he kept yelling in my face screaming at me "HOW MUCH DO YOU WANNA BET!! HUH 500$ MY TRUCK!!!" refused to give me his name and business yelled at us that he wasnt going to finish the job, left my grandparents crying when all I wanted was glue... it is not that hard.. I have never in my life had a grown man tell me I don't know what I'm talking about, we put down 1000+ dollars for them not to even finish the job??? Glue was just too much for them to do??? Told us that they are just going to place the carpet over the asbestos.. I am sorry but this business is not no where near professional, rude and lazy! Who hires illegal immigrants who don't have a clue what they are doing whom laugh in your customers face and not finish the job. They are still trying to bill us 1200 for an unfinished job!? Please help us figure this out. The job had got completed by someone else and I would like that money we put down back to pay the man who actually finished the job with the correct tools unlike A-1 floor covering
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Amarillo

    BBB Reports On

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