Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Chimney Cleaning

West Texas Chimney and Venting Solutions

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTiffany W

    Date: 11/14/2023

    5 stars
    Very nice people and knowledgeable came and looked at my fireplace.ended up needing no repair
  • Review fromJacey I

    Date: 07/14/2022

    1 star

    Jacey I

    Date: 07/14/2022

    When calling this company be sure and ask for intention/cost up front and get in writing. They are a very dishonest organization and cannot be trusted to do the work or give information. Owner is not honest and you will be very disappointed if you choose to use this business. I would definitely do research and find a more reputable company. I would have not given any stars if you could write a review without

    West Texas Chimney and Venting Solutions

    Date: 07/18/2022

    I was hired by Jacey I**** to do an inspection of the fireplace and chimney installation that her company installed and to also install a chase cover for the top of the chimney. This inspection was done to the parameters of the NFPA 211 standards on 3-9-22. There was a major fire hazard due to the improper installation of the wood burning system which was documented in the formal inspection along with pictures that was sent to her. It was conveyed that the chase cover could not be installed until corrections made. She called on 3-28 and said that the corrections had been done and to come back out for the installation of the chase cover. I went back out on 4-7-22 to reinspect and found out nothing had been done. We informed her we could do the repairs for them if they were unable to do them and they requested a bid that was sent. They chose not to use us for the repairs and so an invoice was sent for the formal inspections that were made. Respectfully submitted: Jim Ray - West Texas Chimney

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.